Rated 5 out of 5 by MiGang Room smell
There was a slight musty smell to our room which disappeared when we ran the air conditioner. However, whenever it was not running there was a slight smell.
October 21, 2012
Rated 5 out of 5 by Hambone55 Swan Rocks!
Nice Disney property close to all the attractions.
March 24, 2014
Rated 5 out of 5 by Goober62 Excellent Service and Location
The hotel was not only convenient but excellent service and grounds. The staff was so pleasant and helpful. It was a great experience for me and my family.
December 18, 2012
Rated 5 out of 5 by GPJoe48 GrandPa
Great experence Great location Comfortable room Welcoming
March 21, 2014
Rated 4 out of 5 by PrincessAriel High Expectations for a Disney Property Resort
The Swan hotel is a beautiful hotel centrally located on the Walt Disney World property. There is easy access to all of the theme parks. However, our room view from the third floor was literally the roof of the second floor and the construction/cleaning equipment. The walls were thin, as we constantly heard noises from the surrounding area. The noises sounded a lot like construction noises, but when I would check, I could see nothing but unused equipment lying around everywhere. At the recommendation of the hotel staff, we ordered from a local pizzeria. The pizzeria failed to bring utensils or napkins. When I called room service, they were happy to oblige - for a $3.00 fee. We were charged $14 a day for internet service, yet we were unable to successfully connect any of our devices for longer than a few minutes. And once connected, the data transfer was terribly slow.
On the upside, the staff that we dealt with: from the clerk at check in to the housekeeping staff were exceptionally friendly. Their demeanor was exactly what you'd expect from a WDW cast member. Kudos to Starwood for instilling the Disney Values of Guest Services.
December 25, 2012
Rated 4 out of 5 by Shipik I love location of this hotel in terms of access to Disney Parks
I was a bit surprised when I walked into my room - room had very strong smell and it didn't go away. Other then that - everything else was really nice.
September 11, 2012
Rated 4 out of 5 by Mohawk This hotel is beautiful
The staff was very helpful. The Garden Grove restaurant was not up to the hotel standards. The Fresh Market was excellent, and the staff was wonderful.
November 30, 2012
Rated 5 out of 5 by Linda41 Hotel has a spa like feeling
We found this hotel to be immaculate in every way with beautiful room & warm relaxing decor. Bath shower was a really nice surprise - very "spa like".
October 6, 2012
Rated 5 out of 5 by KARswiss Wonderful
We have been vacationing at the Swan every year since it opened, along with frequent stays at its fraternal twin across the pond, The Dolphin. I am sitting in the breakfast room now, looking across the lake to the Dolphin, and the view is terrific. The facilities are extensive as other reviewers have discussed in depth. I just wanted to provide some balance to a few reviews I just read that I thought deserved some counterpoint. First, the staff. Terrific people, without exception. Everyone is courteous,friendly, and go out of there way to be helpful. The parking lot is perhaps the most beautiful hotel parking lot in the world. Carefully landscaped, pathways surround it, under palm trees , and bounded by a stream. The dining options are varied and extensive. The breakfast buffet in the Swan features a wide range of fresh fruits, and several different kinds of berries. Like a european spa, the breakfast includes a variety of flax and other seeds, and several different nuts. Absolutely delicious and healthy. I hope the kitchen pays attention to the current front page nutrition news around the country about too much sugar in our diets, and removes the sugar from the otherwise terrific oatmeal.
February 28, 2014
Rated 5 out of 5 by Steffy0106 Excellent customer service
I was extremely impressed with the level of customer service. Everyone and I mean everyone looked like they WANTED to be at work and serving others.
November 12, 2012
Rated 4 out of 5 by john199 Enjoyed hotel
Clean and comfortable room.Staff was good and accomadating. pool was perfect and not overly chorinated. Nice assortment of food although pricey.
September 12, 2012
Rated 5 out of 5 by Ginet Nice hotel
The decors are pretty well selected and arranged. The hotel staffs are so friendly and have customer service especially when you're spg member.
December 23, 2012
Rated 5 out of 5 by Mike312 July, 2013 overnight at Swan
Great location ...easy boat ride to either Epcot or Hollywood Studios is great. Boardwalk resort near by. Nice sized room. Very comfortable
July 7, 2013
Rated 2 out of 5 Room smelled like a gym
My hotel room had a stench reminiscent of a gym locker room with an undertone of stale urine. For the price if the room, I expected better.
June 14, 2013
Rated 5 out of 5 by Daleahy Awesome location beautiful grounds
Loved how you could take a boat to epcot or Hollywood studios this service was awesome and little to no waiting! Great pools and hot tubs!
June 18, 2013
Rated 4 out of 5 by fieldbus Ideal Location
Between walking, boat and bus service, all the parks are easily and quickly accessible. Both the Swan and Dolphin have great restaurants.
August 29, 2012
Rated 4 out of 5 by ruscz16 Great location
This location met our expectations and we would recommend it. Not crazy about the bedding and pillows but overall a positive experience.
December 20, 2012
Rated 5 out of 5 by Trooper5131 Hotel has needs for all ages.
The hotel provided a great family setting. All of our needs were met by the professional staff. We are already planning our next visit.
August 8, 2013
Rated 3 out of 5 by NADCO Swan Double
Reservation was for a King bed, got 2 doubles. Daily resort tax, resort fee, and parking fee seemed overkill. Very convenient location.
May 8, 2012
Rated 3 out of 5 by prgintl service poor
arrive at 900 pm with 2 child room not made
they came almost 30 minutes later! no control of quality
very noisy not security on floor
August 23, 2012
Rated 4 out of 5 by jads Disney with the kids
No complaints about anything. Kids had a blast due to the convenience and ease of the parks, dining and swimming. will return for sure
October 28, 2012
Rated 5 out of 5 by Sherry318 LOVE THE SWAN
Very nice, spacious room at reasonable price. The perfect location for ease to Epcot. The staff was very helpful and super friendly.
November 8, 2012
Rated 3 out of 5 by Ron67 Swan visit
Staff and disney property wonderful as always. Frequent visitor to disney.
However, the hidden addirional fees I find irritating.
July 21, 2013
Rated 5 out of 5 by Annie50 Great first time at the Swan Hotel
Very nice Hotel , clean and friendly staff. Maria at the front desk was very kind and efficient. The whole trip had a good start.
December 29, 2012
Rated 3 out of 5 by sdg01 Disney in December
Hotel is nice but needs updating. Rooms, bathrooms, hallways all look old.
Need more staff at concierge desk and in room service.
January 1, 2013
Rated 5 out of 5 by PoolSurgeon Nice
We only had one small issue related to check in and it wa handled above our expectations. The beds were super comfy. Great stay.
October 1, 2012
Rated 4 out of 5 by pies Room Comfort
Room Comfort was only rated Average because of the lack of circulating air. Needs a ceiling fan ... it's Florida and it's hot!
June 22, 2013
Rated 4 out of 5 by Fernande Great service and location
Very good service, room cleanliness and location. The lowlight was the internet connection: expensive and very poor quality
September 27, 2012
Rated 2 out of 5 by Bass22 Needs updating
The rooms at the Swan are very old and need updating. The bathroom needs painting and the shower curtin needs replacing.
September 18, 2012
Rated 5 out of 5 by brandy38 great
we are frequent guests and we look forward to coming each time plan on coming years longer we are treated like family!!
December 19, 2012