Rated 5 out of 5 by Linda41 Hotel has a spa like feeling
We found this hotel to be immaculate in every way with beautiful room & warm relaxing decor. Bath shower was a really nice surprise - very "spa like".
October 6, 2012
Rated 4 out of 5 by Albe Love this hotel
I have stayed here several times before and always enjoyed my experience with our family. Friendly staff, great people, clean and comfortable beds
January 8, 2014
Rated 5 out of 5 by Steffy0106 Excellent customer service
I was extremely impressed with the level of customer service. Everyone and I mean everyone looked like they WANTED to be at work and serving others.
November 12, 2012
Rated 5 out of 5 by JoanneT Unfortunate check out
My family had a great experience at the Swan Hotel - excellent room and facilities. Check in was pleasant and rapid. Unfortunately, at checkout, I gave my name and one of our room numbers (1209; we also had 1206 and 1211). Debbie pulled up the bill and handed it to me; I failed to look at the name, but I indicated that I used Starpoints for the stay and the bill had entries such as "government discount" and this didn't make sense to me. Debbie said that there was no indication that this was a Starpoints reservation. I produced my written confirmation but she said that I would need to talk with Starwood directly and contacted them by phone. I talked with a representative and we realized that Debbie had pulled up a bill for another customer. This transaction took 25 minutes, while my family waited in the lobby. I should have used the express checkout but I wanted to have a print out. I did expect an apology from Debbie, but she handed me one printout (that covered one room) and dismissed me by saying "Be sure and keep the receipt and I hope you had a nice stay at the Swan." All other employees were friendly and helpful. I had several interactions with the concerge service and found each of them to be very professional and helpful. The staff in the Garden Restaurant and the hotel shop also demonstrated the "Disney" friendliness. Thank you for making this a special experience for my family!
June 21, 2014
Rated 4 out of 5 by john199 Enjoyed hotel
Clean and comfortable room.Staff was good and accomadating. pool was perfect and not overly chorinated. Nice assortment of food although pricey.
September 12, 2012
Rated 5 out of 5 by LAMS Swan and Dolphin Hotels fantastic venue for sales meeting
The hotel room was very comfortable, staff were fantastic and meeting accommodations great! All of our meals and snacks were wonderful.
February 10, 2014
Rated 4 out of 5 by kate0317 enjoyed stay
enjoyed stay at Swan except had to go constantly to Dolphin for food,. need to keep somekind of restaurant open 24-7 for patrons.
March 2, 2014
Rated 5 out of 5 by Ginet Nice hotel
The decors are pretty well selected and arranged. The hotel staffs are so friendly and have customer service especially when you're spg member.
December 23, 2012
Rated 5 out of 5 by Anaflora Fantastic and Conveient hotel
The staff at the SWAN Hotel in Orlando Florida was fantastic - very friendly and helpful. Would highly recommend this hotel.
March 4, 2014
Rated 2 out of 5 Room smelled like a gym
My hotel room had a stench reminiscent of a gym locker room with an undertone of stale urine. For the price if the room, I expected better.
June 14, 2013
Rated 5 out of 5 by Mike312 July, 2013 overnight at Swan
Great location ...easy boat ride to either Epcot or Hollywood Studios is great. Boardwalk resort near by. Nice sized room. Very comfortable
July 7, 2013
Rated 5 out of 5 by Daleahy Awesome location beautiful grounds
Loved how you could take a boat to epcot or Hollywood studios this service was awesome and little to no waiting! Great pools and hot tubs!
June 18, 2013
Rated 4 out of 5 by fieldbus Ideal Location
Between walking, boat and bus service, all the parks are easily and quickly accessible. Both the Swan and Dolphin have great restaurants.
August 29, 2012
Rated 2 out of 5 by hky1 Needs Maintance
The telephone did not work proper and the TV would only come on after the 3rd try cutting on and off.
April 8, 2014
Rated 4 out of 5 by ruscz16 Great location
This location met our expectations and we would recommend it. Not crazy about the bedding and pillows but overall a positive experience.
December 20, 2012
Rated 5 out of 5 by Trooper5131 Hotel has needs for all ages.
The hotel provided a great family setting. All of our needs were met by the professional staff. We are already planning our next visit.
August 8, 2013
Rated 3 out of 5 by NADCO Swan Double
Reservation was for a King bed, got 2 doubles. Daily resort tax, resort fee, and parking fee seemed overkill. Very convenient location.
May 8, 2012
Rated 3 out of 5 by prgintl service poor
arrive at 900 pm with 2 child room not made
they came almost 30 minutes later! no control of quality
very noisy not security on floor
August 23, 2012
Rated 4 out of 5 by jads Disney with the kids
No complaints about anything. Kids had a blast due to the convenience and ease of the parks, dining and swimming. will return for sure
October 28, 2012
Rated 4 out of 5 by Crissy2 Perfect family hotel for Epcot and Disney Resorts
Between the Swan and the Dolphin a guest is able to have choice of restaurants and the Mandarin Spa.
April 4, 2014
Rated 5 out of 5 by Sherry318 LOVE THE SWAN
Very nice, spacious room at reasonable price. The perfect location for ease to Epcot. The staff was very helpful and super friendly.
November 8, 2012
Rated 5 out of 5 by GPT5959 Friendly Staff
Great service throughout the resort with many smiles and pleasant experience at the front desk – restaurants.
March 20, 2014
Rated 3 out of 5 by Ron67 Swan visit
Staff and disney property wonderful as always. Frequent visitor to disney.
However, the hidden addirional fees I find irritating.
July 21, 2013
Rated 3 out of 5 by sdg01 Disney in December
Hotel is nice but needs updating. Rooms, bathrooms, hallways all look old.
Need more staff at concierge desk and in room service.
January 1, 2013
Rated 5 out of 5 by Annie50 Great first time at the Swan Hotel
Very nice Hotel , clean and friendly staff. Maria at the front desk was very kind and efficient. The whole trip had a good start.
December 29, 2012
Rated 5 out of 5 by PoolSurgeon Nice
We only had one small issue related to check in and it wa handled above our expectations. The beds were super comfy. Great stay.
October 1, 2012
Rated 4 out of 5 by pies Room Comfort
Room Comfort was only rated Average because of the lack of circulating air. Needs a ceiling fan ... it's Florida and it's hot!
June 22, 2013
Rated 4 out of 5 by Fernande Great service and location
Very good service, room cleanliness and location. The lowlight was the internet connection: expensive and very poor quality
September 27, 2012
Rated 5 out of 5 by jam27 Swan Hotel
Loved everything--just wished the pools and hot tubs were open later--after park closings..
March 30, 2014
Rated 4 out of 5 by Damita31614 Great hotel for family getaway
Big ang comfortable rooms, excellent service, close to Epcot and nice surrounding areas for all.
March 22, 2014