Rated 4 out of 5 by Steve17 Nice Hotel/Location
We were offered a couple different room upgrades at check-in, which was nice. The room we chose was on the top floor and had a great view, was very spacious, and the bed was quite comfortable.
We had dinner at the sushi restaurant in the hotel and were all very pleased.
I was unhappy with the $12 services fee we were not made aware of at check-in for one night of not using any of the listed services. At least I figured it out before we checked out so I could take my $6 bottles of water with me. Also would have been nice if free airport shuttles were provided.
January 5, 2012
Rated 3 out of 5 by DEF12 Not bad but some kinks to be worked out
The hotel was ok overall. Definitely looked dated from the outside and in the lobby. The rooms are decently redone but the bathrooms are small and the bathtubs are not redone. Housekeeping could use some work. One of our 5 nights our room was not cleaned at all so we had overflowing garbage and no clean towels and there was a piece of candy on the carpet in the hallway that literally stayed for 5 our of the 6 days that we were there. Transportation to and from the parks was spotty as well. The boats to Hollywood Studios and Epcot were timely and good but the buses to Magic Kingdom were excessively overcrowded and we often had to wait longer than was promised. Standing room only on a bus is no fun with a young child and a stroller.
January 18, 2012
Rated 5 out of 5 by Dee453 Perfect location
A great hotel to stay at and get the Disney experience. Love being able to walk to Epcot and Hollywood Studios, The boardwalk was also a great evening activity. Will stay again. My daughter enjoyed the Mandarin Spa.
January 16, 2014
Rated 5 out of 5 by NancyL Great Staff
I commend your staff for its helpfulness, aim to please, and friendliness. Love the eco program for housekeeping, while rewarding with points. Great accomodations for the sophisticated traveler.
January 15, 2014
Rated 3 out of 5 by phil91384 great location; ok room
the hotel location and property are great. Location close to the resorts and you get disney privileges. the rooms were just ok and a little small.
January 14, 2014
Rated 5 out of 5 by EverybodyLuvsRaymond December Holiday Stay
Our experience at the Swan is always wonderful. The service is supurb at all levels (restaurants, room service, front desk, housekeeping, etc). This trip was especially nice with the artistic all chocolate display of Santa, and the "Santa's Favorite Resort" so our children could sit with and tell Santa what was on their "wish list". The fireworks display could be seen at night from our room and we even had some cookies and milk delivered to our room from Mrs. Claus. Thank you for the great memories!
April 25, 2012
Rated 3 out of 5 by DBMom Hotel way overpriced for what you got
The rooms were small and not up to date. Broken hair dryer and patching in the bathroom. Too much money for too little. Meals extremely overpriced for families. Highlight was the breakfast in the Garden room.
January 12, 2014
Rated 2 out of 5 by Chris014 Sub-standard
Sub-standard room- poor controls for temperature control Had to turn off the system completely
Had to request room be cleaned one day
On the other hand all staff were very friendly and pleasant. There just did not seem to be enough of them
October 27, 2013
Rated 4 out of 5 by Stevie Lovely hotel
A lovely hotel with a great location, comfortable beds, and coureous staff. The customer service was very good. The fact that you can walk to both the Sudios and Epcot is reason enough to book here. My only complaint is no mention up front of the $12 fee on your bill at check out, Apparently, part of this is for the btls of water left in your room each day which we did not drink thinking we would be charged for them, not realizing that was already part of the room charge.
December 8, 2011
Rated 5 out of 5 by tricky13 Great stay
We had a great stay at the Swan hotel over Christmas 2012. We had excellent service . The room was comfortable. The pool area was great for adults and kids. The food at Splash was good for quick service, though it advertised to be open until 7pm and it was closed by 6 the night that we went there. We also had a problem with our room keys not working and had to have them re-set three times. Overall a very nice stay at the Swan and would return and recommend to others.
December 26, 2012
Rated 5 out of 5 by innom Awesome stay! Great Staff
I had such a wonderful experience with all the Staff members. The Front Desk Team is very professional and very prompt on addressing any issue. Amanda checked me in she is very pleasant and has a great personality. Staff in Kimonos extremely friendly and the food was great. Garden grove was exciting with the characters my daugher really enjoyed it. Great job housekeeping my room was spotless! Thanks for a great mini vacation!
August 21, 2013
Rated 3 out of 5 by SmileDoc Recommend because of location
I have had decent experiences at the Swan before but it falls short of many of the other Westin's I have stayed. The decor is average, the A/C seemed to be capped so no matter how low I set the temperature it didn't cool down. After calling the front desk they did fix it, but why did I have to call to begin with? The WiFi didn't work well at all even after the resort fee, they did credit it. The shower curtain was old school, didn't have the half moon shape
September 6, 2012
Rated 4 out of 5 by AnIndianInUSA Disney In December
Hotel was nice. Location is excellent however we will never go Disney in December. Parks were overflowing with people left right. You pay crazy money for hotel/air fare/ car rental/ Disney tickets and you get people literally walk over you in every park. Also it was very cold and we all end up getting sick due to heat in morning and very cold and windy nights.
I really suggest to avoid Dec in Disney ( I know lights are good but again is it worth it?)
January 2, 2013
Rated 1 out of 5 by bigdisappointment Most Awful Experience Ever!
We have traveled the world. We had the worst experience ever at the Swan. We were staying 3 nights & cut it to 2. We had no sleep. There were 800-900 students from Argentina in the hotel. The hotel refused to move us. The students made noise all evening to early morning & the hotel said since they were from out of the country, they had no recourse. It was the most awful experience we have ever had & the hotel did nothing to correct the situation!
July 14, 2012
Rated 5 out of 5 by Judge I have two suggestions....
This property is a well kept secret at WDW. The location is superb. I have two suggestions:we love the pools but please do not allow smoking at the pools. The last two times at the Swan we had cigar smokers and it smelled from one end of the pool to the other. Also, re-locate the ash trays from the hotel entrances and that will remove smokers from standing at the entrance puffing away as we have to walk through the stink.......just sayin'
August 13, 2012
Rated 2 out of 5 by luckywoman Not as expected
This hotel needs remodeling, the rooms were old and didn't feel clean.
October 28, 2013
Rated 2 out of 5 by Mully Disappointed at Disney
I'm a SPG Gold Member and had a poor experience at the Walt Disney World Swan Resort this past weekend. We encountered many service slips such as long waits on the phone when calling for room service, hotel dining reservations. However, the worst comment we heard from a guest services agent was "This is not Disney" when we called down asking for a toiletry item to be brought up to the room! I'm sure this was in the call flow script.
April 17, 2012
Rated 5 out of 5 by CDZ007 Impeccable service and beautiful resort
Thank you kindly ,
We had a wonderful stay at the Swan and Dolphin. The staff was impeccable and comforting throughout our entire 17nights , especially the assistance from your sales office, front desk, and housekeeping outstanding representatives!. Beautiful resort and excellent location!
We heartfully enjoyed our stay and hope to return soon as well as recommend the Swan & Dolphin!
July 30, 2013
Rated 5 out of 5 Highly recommend the Disney Swan
The resort was priced at less than half of other Disney resorts with similar offerings, but after the experience my family of 4 had I would have paid double. The mattress sets are of the highest quality of any of the 100 plus hotels and resorts I have stayed over the past 30 years. The resorts biggest advantage or difference from the other resorts on Disney properties was its managements ability to provide outstanding customer service if and when anything didn't go better than expected. Special thanks to Dani D-P and Bryan L in management for delivering an experience above what other Disney resort properties haven't supplied over the past 2 decades of traveling to Disney World. One of the several wow moments was a special anniversary gift delivered to our room on our anniversary which we were celebrating while at the resort. I had noted the event months earlier when booking the hotel and then management delivered in supplying the special delivery.
August 20, 2013
Rated 5 out of 5 by CindyL Excellent Hotel w/courteous and professional staff
This is an excellent hotel with a very courteous and professional staff. We stayed in a room with a King bed and found it to be very comfortable, spacious and quiet. Although we did hear the fireworks at Epcot each night. The only downside to staying at this hotel is the cost of food at the hotel restaurants. There are several different options onsite, but they are all pretty pricy.
October 15, 2012
Rated 2 out of 5 by Eurico Nothing like waking up and realizing there is no hot water.
I would never expect a hotel of this category, to have such a catastrophic failure with the hot water system, and not even notify the guests so they can possibly make other arrangements for taking a shower in the morning. Nothing beats the experience of waking up in the morning to discover that there is no hot water, and not even being offered some kind of a possible solution.
March 12, 2012
Rated 3 out of 5 by Ginger9999 No wireless and funky smells
I stayed here as part of a business conference, and was never able to get wireless connectivity in my room, in spite of the hotels claim that it was available. For a business client not being connected is inexcusable.
On top of that, my room had a funky smell that never subsided over 3 days.
Convenient to meetings, but otherwise would not stay again,nor recommend to others.
November 20, 2012
Rated 2 out of 5 by Clark Disappointing
If you are a Platinum member, do not expect the great treatmentt you get at other SPG hotels. Guest services on hold was over 5 mins. Had to make several calls just to have water the they forgot to put in my room. They delivered it outside the door sometime after 1 am. Safe was locked when we got there. Called to have it fixed. No one ever came. No late checkout extended.
January 13, 2012
Rated 4 out of 5 by Albe Love this hotel
I have stayed here several times before and always enjoyed my experience with our family. Friendly staff, great people, clean and comfortable beds
January 8, 2014
Rated 1 out of 5 by Lefty The hotel is a comfortable prison
The prices of the restaurants are much too high. There is no easy way to get to less expensive restaurants by walking outside. The concierge had almost no information about the facilities for the National Communication Association, such as where the registration desk was located.
Given the price of the room and of the restaurants, it was definitely not worth it.
November 20, 2012
Rated 3 out of 5 by Keeper33 Housekeeping - needs improvement
While we enjoyed our stay at the Swan resort, not once did we come back to our room to find our room had been served by housekeeping. We returned to our room around 4-5 pm each afternoon to find that the beds had not been made, room had not been cleaned - in general it was just as we had left it. I called the desk and they informed me that housekeeping had up until 6PM to clean the room - really???? 6 PM - you're kidding, right? I would have had a completely different opionion of this resort had this not occurred. Seems a shame, since it is a lovely resort but this is not acceptable and quite frankly, lowered our impression of the hotel in general.
October 19, 2013
Rated 3 out of 5 by Chiguy2012 Changing with age
I have stayed at the Swan many times over the past decade. Honestly you can't beat the location. However, this trip was a huge disappointment. The food at the hotel was average at best, the service was lousy, and the room shows signs of wear and tear. There are many newer, nicer hotels in the area for the same price. Check your other options before staying here.
September 6, 2012
Rated 5 out of 5 by Mariola818 Clean, great features, great location
Great hotel. Spacious clean rooms. Nice beds.Friendly staff, great location. Boat transportation to epcot is a plus. Great restaurants at the dolphin hotel and excellent character breakfast buffet at the hotel. I would deffinetely stay here again.
September 3, 2013
Rated 3 out of 5 by sunny32 Poor management
We were put in a dirty room at a 1 a.m. check in and then had to wait 30 minutes for a new room. Meanwhile, the manager had never come out to speak to us. He gave us a phone call to our room at 2 30 a.m. to tell us that unfortunately he can't do anything for us because "they are already losing money by having us stay there". We had used our spg!
September 3, 2012
Rated 4 out of 5 by BJL65 Somewhat satisified
The Swan is a lovely resort. Please consider carefully the "green option" . I did not realize it meant absolutely no cleaning of the room during stay. When we first checked in, I was surprised the soap in the soap dish had been used and housekeeping went down from there. Other hotels "green policy" usually means they do not change towels or sheets - which I am ok with. However, what I found out here that not only do they not change these items, they do not carry out the trash (which with 4 people in a room for 5 days can pile up), they do not replenish the coffee, nor do they make the beds. They do replace the 2 bottle waters which I would hope so since they charge a mandatory resort fee of $14 a day for the water, phone privileges, and fitness center privileges. I did talk to the same person at the front desk twice regarding the Green option - to ask for coffee and to ask for the trash to be carried out. He did not act like this was out of the norm.
May 30, 2012