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1 Zimmer 1 Zimmer , 1 Erwachsener 1 Erwachsene , 1 Kind 0 Kinder
Rated 3.8 out of 5 by 1047 reviewers.
Rated 3 out of 5 by Alternative for adults visiting Walt Disney World Resort I prefer the Swan at Walt Disney Resort over the Dolphin, because it feels more intimate than the busier active Dolphin. The bedding provided an amazing night sleep. The staff's willingness to set a very minor issue 'right', was very comforting. I alao love the emphasis on "Wellness & wellbeing" for both business and leisure travel. Parking can get expensive here. September 27, 2016
Rated 4 out of 5 by Disney Vacation Overall the atmosphere of the Swan hotel and refurbished rooms were very pleasing, clean and neat. Staff was courteous and the grounds were well maintained. The Swan is in a prime location to the WDW theme parks as well as the Disney boardwalk and hotels. Being a Starwood Gold member I did feel a bit left out at check in. Knowing that there are some perks to being a gold member, I was never asked if I wanted a drink voucher or 250 Starpoints upon check in. I was also not asked if I'd like a room upgrade or even if that was an option. It just wasn't even mentioned to me. I did speak with a different staff member a few days later and they were more on the ball. That particular employee was able to easily accommodate me with a 2 pm late check out for the end of my stay, which was one week. I feel that some of the employees should be a bit more attentive to SPG members. I did stay with my spouse and two children. Overall we all had a good time. I would highly recommend staying at the Swan hotel. September 8, 2016
Rated 1 out of 5 by Disappointed Disney Guest... I'm fortunate to spend at least once a month in a Disney resort with my husband and 6 year old daughter. This stay, however, was awful. I've ALWAYS had a pleasant experience in all the resorts and never experienced anything like this. We requested early check in and the room was not ready (1pm), my daughter was sick and we wanted to get her into bed to rest so we were given the option of paying an additional $40 (not including tax) to upgrade our room. I paid it, got to the room and the air conditioner was broke and toilet wouldn't flush. After waiting 30+ minutes for maintenance, I went down to the front desk to speak to the manager since the room was extremely warm/muggy. He indicated it typically takes an hour and I just needed to keep waiting, that was it. After we rested, we went out for a little bit and came back and room had yet again warmed up but I didn't have the time or energy to complain again. Thankfully this was only a ONE night stay. The website also implies there is a 3pm check out. I was also informed upon checking in and paying more money this was very rare. It's safe to say I will NEVER be returning to the Swan again. September 6, 2016
Rated 5 out of 5 by Great property for family and friends Beautiful property with many daily activities to do with family and friends!!! August 20, 2016
Rated 5 out of 5 by Love this Hotel My family enjoys staying at the Hotel. It is the best. I love that you can see the fire works. Also, I has a very relaxed and friendly staff. It also has one of the best hotels in the entire Disney area. August 14, 2016
Rated 5 out of 5 by In love The property is huge and amazing, check in was quick and my son got a balloon that made his day! Is an small touch that made him immensely happy! It was our first time there and more to come! Staff was friendly and engaged. Sean at the Garden Grove was outstanding, stylist that took care of our room did an amazing service, we call for caffe and it was delivered in less than 10minutes! Everything was amazing thank you Swan for a wonderful stay! August 9, 2016
Rated 5 out of 5 by The Swan is a great hotel! We enjoyed our stay at the Swan, and we highly recommend it. The rooms are clean, the beds are very comfortable, and the staff is very friendly and helpful. The parking rate is pretty expensive, but that is to be expected at Disney. August 7, 2016
Rated 5 out of 5 by Help even in emergencies! We have stayed at this property before but this time was absolutely excellent. I am a SPG Platinum member and we had booked 2 rooms for a family of 2 grandparents, 2 adults and 4 kids (3,6,9,11). We were upgraded to the presidential suite (complete with piano!) which was amazing to unwind at the end of long Disney days. The refrigerator was very nice as well. The amazing part came when my daughter tripped, fell and cut her ear pretty bad. We called for emergency help and the safety and support staff were amazing. The came quickly, helped get the Disney EMTs to the room and kept everyone really calm. We ended up needing to go the urgent care and they provided vouchers for the the taxi ride. Just a amazing level of support for a trying experience. All the usual stuff holds true as well with location and on property benefits. Thank you Westin Swan! July 30, 2016
  • 2016-10-22 T09:45:33.499-05:00
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