Rated 3.8 out of 5 by 912
Rated 5 out of 5 by kiddi wonderful place to stay
Rooms are very nice. Had a wonderful time. This was my second stay.
September 24, 2014
Rated 5 out of 5 by GDM1 Best Customer Service
This weekend I stayed at the Swan, it by far was the best service I have had at a hotel. The staff was able to accommodate every request I had and always with a smile. I have stayed at this hotel in the past and been pleased, but the service was exceptional this weekend. I was pleasantly surprised to have gotten a newly renovated room for the first night. The makeover is gorgeous and takes this hotel to a higher level of class. I am looking forward to my next stay.
September 21, 2014
Rated 4 out of 5 by Mooskie Clean and Comfortable
Our room was clean and comfortable. Air conditioning blew directly at the bed, was unable to adjust. Be aware that parking and resort fees are charged. Rooms need a refresh.
September 23, 2014
Rated 3 out of 5 by Disaapointed Choose somewhere else.
Maybe my expations where way to high. I thought it would be at least to the standard of the Embassy or Marriot. Would of been a better choice to have stayed away from the resort at Country Suites!
September 22, 2014
Rated 2 out of 5 by travelinokie roach hotel
This hotel is badly in need of a refurbishing and the cockroach running through the meeting room was disgusting. There was a "wet floor" sign in front of the elevator where the carpet was wet and squishy from a leak in ceiling for the whole 2 days I was there.
September 21, 2014
Rated 2 out of 5 by Disney090814 Not up to Sheraton quality
Lobby and amenities were beautiful and well kept. Elevators were not working, so we used service elevators. Room decor, furniture, carpeting were dated and worn. I have had better rooms and beds at less expensive and lower rated hotels. It was not a luxurious room. Bathroom just passable on space and amenities, again dated.
Restaurants were expensive. Casual dining only available at the Dolphin. Hotel has been closed for work on water main to hotel in the morning of our check-in day. I think we should have been offered a room at the Dolphin.
Accessibility to Disney a strong point, but I have stayed at much nicer Disney properties.
September 11, 2014
Rated 2 out of 5 by MHNH Poor Experience
I am a 15 year SPG Gold Member and recently stayed here. I was given a room next t the ice machine and elevator. And a very late night /early morning noise issue from teenagers in a nearby room went unaddressed. It was clearly not a preferred room or floor as most SPG hotels offer. Very poor experience.
August 4, 2014