Rated 5 out of 5 by Christian2 Irina Isac at the Fountain--excellent
We were at The Swan for a Pilot International Leadership Conference. We ate at the Fountain several times but one time we had an excellent server. Irina Isac was fantastic in her service and was very friendly. She made you want to return to the Fountain.
July 21, 2015
Rated 4 out of 5 by Gramcla Comfortable hotel, great location
Stayed at the hotel for Pilot International Convention and Leadership Conference. Meeting rooms, ballroom, guest rooms, restaurants, pools and location helped to make it a great event. Location made it easy to get to all of Disney World parks and surrounding areas.
July 13, 2015
Rated 5 out of 5 by Sandi82 Definitely going back!
This resort is awesome!!!! The food and drinks are expensive but it all tasted wonderful! We are going to go back next year for sure!!! :)
July 4, 2015
Rated 4 out of 5 by TraciWI Great hotel, exceptional staff!
Fantastic hotel with exceptional staff attentiveness. While attending a conference we encountered numerous employees. Everyone was accommodating in offering assistance. Teddy, in banquet, was an absolute delight. Recognized us after our first meeting and was sure to greet us with a sincere smile each day we crossed paths. Would highly recommend this hotel to anyone!
June 30, 2015
Rated 4 out of 5 by ALTAV Quick weekend getaway
Overall stay was ok - experience was a bit less than what I expected for the money paid... But then again, I could say that about any Disney hotel. I stayed in one of the recently renovated rooms and it was already showing some age, notably in the bathroom. Trays and dirty dishes left in the hallway at 3:30pm were picked up the following day at 8am. On the plus side, this hotel is just a short walk away from Epcot, the Boardwalk, and Disney Studios - which by itself makes up for a lot.
June 23, 2015
Rated 2 out of 5 by Dp8544 poor quality high priced resort
This resort does not meet the excellent quality of service provided by Disney.
Room: paying very high price facing to see the mildew outside the window on orange roof. Bathroom not very clean, poor quality shower head.
Parking: Self cost $ 18 and valet cost $ 26 very high against another 4 star quality resorts in Orlando. No free parking after paying very high cost for room and resort fees.
Resort fees: very high then other 4 star quality resort. Wi-fi not working and staff cannot help.
Breakfast: sunday Buffet $ 24.99 + tax and tips. Very poor quality breakfast at very high cost. Danny's offer better breakfast under $ 10.00.
Omlet center wait 30 min. Buffet - scrambled eggs, french toast, burned hash brown, burned potato, very cold gravy for biscuit. only 3 fruits and few pastries and cereal. Not meet the quality of resort. Not a good quality restaurant at Swan resort.
June 22, 2015
Rated 1 out of 5 by Ashu1974 Bad
I had requested a king bed and I got a queen. Receptionist at check in said you will love your room it has balcony. Room is pretty ordinary with tiny bathroom. There is a balcony but you can't use it. It looks out to an ugly roof with big mechanical unit that makes buzzing sound. You can't even open your door to balcony. When I called the front desk they said they have other rooms but they are worst then this one and I am in one of their touched up rooms. Said sorry can't do much and basically I have to suck it up.
Cirrodores have worn out carpets. Elevator was old with floor buttons not lighting so u can't tell if you pressed ThD button or not. As SPG member for a delayed checkout there is 45 charge.
Food choices for late night are limited. During normal hrs quality is just average nothing great.
Overall just ridiculous.
June 18, 2015
Rated 4 out of 5 by Annie5311 Service was great
Great service at the pool area and at breakfast at the Dolphins server Tucker was excellent! Thought the parking fee should be included in the room price and rental of pool float included in the resort fee. Have stayed at both Dolphin and Swan and prefer the Dolphin.
June 8, 2015