Rated 5 out of 5 by zlzoul Great WDW Hotel
A great property in WDW, which you could enjoy the free transportation system, extra magic hours and dedicated FP+ service (although in two of the four Disney parks no one checks your room keys, just a public FP+ desk).
Room was nice and they did value Platinum customers with bunch of Emails and upgrades. Even with the "Make a green choice" door-tag, housekeepers still managed to replenish some bottled water and take out trash, a nice touch.
Restaurant was good as well, sashimi in the Japanese restaurant was very fresh! Also I like the chance to greet Pluto and Goofy during weekend breakfast. :)
This hotel will be my first choice in WDW.
Rated 5 out of 5 by Anaflora Fantastic and Conveient hotel
The staff at the SWAN Hotel in Orlando Florida was fantastic - very friendly and helpful. Would highly recommend this hotel.
Rated 5 out of 5 by Engaged5611 Location & Service are great!!
We have stayed at the Swan at least 4 times. All being wonderful. Our favorite experience was in 2011! The service at this hotel is amazing. At check in we were upgraded to an alcove room which had fireworks views nightly. The restaurants are fantastic, we go to il mulino every visit! The location to the Boardwalk, Epcot and Hollywood Studios is unbeatable. Looking to relax, lounge by one of the beautiful pools. On our final night, my now husband proposed on the beach at the swan. Upon returning to our room, we enjoyed the fireworks at Epcot and then Magic Kingdom. What a way to end our vacation! Thank you Swan for adding to our magical vacation. See you soon (May 2014)!
Rated 5 out of 5 by CindyA3 Great staff and excellent location for Disney World access
We were celebrating my grandson's 4th birthday and Generra from the Swan Front Desk went out of her way to accommodate our request to have all our rooms near each other and on the same floor. She made my grandson's wish to be with Mickey and the characters for his birthday a most memorable occasion.
Rated 5 out of 5 by Darma Excellent first visit, we will be back
We stayed here on SPG points for 5 nights. This was our first stay at the Swan as a base resort for visiting WDW.
The service was excellent and the rooms pleasant.
The service stood out most. Staff at check-in were really helpful at all times and any other staff we spoke with were helpful and courteous.
In advance we requested a room with a balcony which we got. We stayed in room 409 which looked out directly across to the Dolphin and were the boats to the parks docked.
We opted for the Platinimum ammenity of the Cold Buffet which was typically US, being heavy on breads and pastries but did have a good selection of fruit and health items.
The internet is included for Platinum and the resort fee is waived as it was a points booking. Parking is $15/day not included in the booking.
Breakfast is served in the Garden Grove which is a really nice venue and has Disney characters at the weekend. It was a great place to have breakfast. We didn't eat at any of the other hotel restaurants .
For the second part of our stay we are at the Dolphin so it will be interesting to compare.
At check out we were given extended hours to allow for our room at the Dolphin to be ready. Extended checkout could not be confirmed until that morning and I got the impression that it very much depends on occupancy and is not so easy to get here as in other hotels.
The location as part fof the EPCOT resorts area is great and does give a feeling of being on Disney property.
I was also impressed that the Swan an Dolphin do try and act as one location. It is really just a matter of where your room is.
THE COULD BE BETTER
Overall the hotel is great and we will stay again so these are minor points.
The mattress did not feel as good as other Westins we have stayed in.
The decor is nice but not exceptional.
The bathrooms are small - very small.
This is a convention hotel and in subtle ways does make a difference to it being a pure vacation resort.
Rated 5 out of 5 by Steph40 40th Birthday Celebration
My sister and I just returned from an amazing week at The Swan! We couldn't have asked for better birthdays. The excellence started at check in with Bianca. She was cheerful and smiley and helpful in any way possible. She provided my sister and I with Birthday drink cards and made check in easier than ever imagined. The girls at Java ( Madeleine, Naza, and Maria ) recognized me every morning and were a delight to interact with while waiting for my morning coffee. Rhonda and James at Blue Zoo had an impeccable attention to detail while relaxed and efficient. Blue Zoo was elegant without being stuffy. Rhonda recognized our birthdays, provided us with a Happy Birthday dessert, and took several pictures of the occasion. The Mandara Spa is a must. Denise, Cecilia, and Carl helped out our aching legs after running a 5k that morning. The spa has beautiful decor and a great place for relaxation. The decor of the hotel was upscale yet still relaxed. Loved the bed!!! Housekeeping was always friendly and pleasant and paid close attention to our needs. My family will definitely return....hopefully soon! Thank you again for an amazing week!
Rated 5 out of 5 by KARswiss Wonderful
We have been vacationing at the Swan every year since it opened, along with frequent stays at its fraternal twin across the pond, The Dolphin. I am sitting in the breakfast room now, looking across the lake to the Dolphin, and the view is terrific. The facilities are extensive as other reviewers have discussed in depth. I just wanted to provide some balance to a few reviews I just read that I thought deserved some counterpoint. First, the staff. Terrific people, without exception. Everyone is courteous,friendly, and go out of there way to be helpful. The parking lot is perhaps the most beautiful hotel parking lot in the world. Carefully landscaped, pathways surround it, under palm trees , and bounded by a stream. The dining options are varied and extensive. The breakfast buffet in the Swan features a wide range of fresh fruits, and several different kinds of berries. Like a european spa, the breakfast includes a variety of flax and other seeds, and several different nuts. Absolutely delicious and healthy. I hope the kitchen pays attention to the current front page nutrition news around the country about too much sugar in our diets, and removes the sugar from the otherwise terrific oatmeal.
Rated 5 out of 5 by BeckyF101 Great location
The Swan is in one of the best locations for seeing Disney World. You can walk to two parks and to the Boardwalk area. It is beautiful, clean, and luxurious. The staff was helpful and kind. Really no complaints other than the tiniest - there was a sign offering evening only Epcot entrance for a discounted price. When I tried to purchase it I was told it was just for people on a convention.