Rated 4 out of 5 by Hayes42 Quality Customer Service
From the door the staff was attentive and saw that I received everything I asked for.
March 13, 2014
Rated 3 out of 5 by Caresue Good staff, average hotel
The room was dingy and not completely free of debris. The coffee creamer was clotted. On the bright side, the staff was friendly and helpful.
March 10, 2014
Rated 5 out of 5 by WH55 Great Weekend Getaway
We, my wife and I, had a great weekend. I attended a conference at the hotel and the meeting rooms were nice and they had all the equipment needed to host that type of event. My wife was able to rest, read in a comfortable room and outside around the lake, and use the exercise room. The staff was very helpful in getting some coffee cups to our room, reimaging our door key, and giving directions to places of interest in the area. We were very pleased.
March 10, 2014
Rated 5 out of 5 by Josh1975 Had a Very Nice Stay
I've stayed at this hotel dozens of times. This was my first visit since renovations had begun. They still have some renovations to complete, but the room upgrades were excellent.
March 5, 2014
Rated 5 out of 5 by Jessica28 Nice
This hotel was very nice. The staff was welcoming and the room was clean and neat. The bed was so comfortable I didn't want to get up. I left my toothbrush at home and called express service and they brought one up to my room right away. I would definitely stay there again.
February 26, 2014
Rated 1 out of 5 by NoMoreWestin4Me Never Again
This hotel is having some major renovations done and they knowingly put me in a room under the construction so I can 1) smell the wonderful odor and 2) listen to drilling so loud that I can't work in my own hotel room. The fact that this hotel knew they were putting me in a room that would have these issues is unacceptable. Just when I was planning to move my company's business to Starwood properties, I have now reconsidered as this is extremely poor business behavior.
February 25, 2014
Rated 5 out of 5 by Juicey1 AWESOME!
As a new Star member I truly enjoyed my stay from when I first pulled up to the door, to when D'Andre helped me with my checkout!! I will most definitely return.
February 24, 2014
Rated 1 out of 5 by JS774436 Not a 4 Star Hotel
Stayed in one of the newly renovated rooms. Did not enjoy my stay. Walls were thin. Couldn't comfortably enjoy my stay. Better options in the area for less money. Better SPG options in area as well.
February 12, 2014
Rated 5 out of 5 by Mslane GREAT
The Westin are a great place to visit, and more.
February 10, 2014
Rated 3 out of 5 by JAB44 Where is the service I know and love?
Usually the Westin provides 'white glove' service. I must say my last stay was one of the worst experiences I ever had in a hotel. The hotel is being remolded and they put me a floor that was still under renovations. Someone (construction worker) opened my door and asked why I was in my room. Did not close the door when they left. It was 7:30 PM and they were still drilling and hammering. Called the front desk and they told me they did know when the construction would stop because they were behind. Oh - and they offered me a free breakfast for my inconvenience. I'm an SPG Platinum member.
February 5, 2014
Rated 4 out of 5 by SPCON1 The ATL Snow Storm 2014
I stayed at the Westin during a Bus trip, and had to stay 1 addtl day due to the weather/storm. The Hotel staff were great and everyone was very helpful to people who had no place to go. The Hotel allowed folks to crash in the lobby & gave em blankets/pillows. The food was very good for a Hotel, at the Lakeside grill- 1 nt I had their special FL Grouper was great and the next nt a Rib eye which was good.
February 1, 2014
Rated 5 out of 5 by terid29 Wonderful staff
I wanted to personally thank the hotel for the thoughtfulness. I had a family member pass away and they made a little bag for me of food as I rushed off to the flight to get home.
Daniel in room service was more than delightful and gave fantastic customer service.
January 19, 2014
Rated 4 out of 5 by DD1990 This hotel needs more food options
There is no place to get food in the hotel in the middle of the afternoon except room service. The only restaurant is closed and the bar hasn't opened yet.
January 13, 2014
Rated 3 out of 5 by Diane09 Staff great, heat and coffee pot didnt work.
The staff was wonderful, very accommodating. However the heat in my room did not work and sadly the coffee pot did not work either.
January 10, 2014
Rated 1 out of 5 by Killa Under construction
I was informed that this hotel would be under construction between 9-5pm. Construction started promptly at 7am. After filing my complaint, the hotel clerk apologized and offered me a few thousand SPG points which I never received. I feel like I am insignificant.
January 9, 2014
Rated 2 out of 5 by sweiss323 Review of stay on Dec 21 and Dec 22
Our stay at the Atlanta Perimeter Westin was not a pleasurable one at all.
To start with, the house keeper did not clean the room until 6pm on Sunday. We had told the housekeeper at 10am that we were going out for awhile and that it was ok to clean. When we got back to the room at 3p, the room was still the same. At that point we called down to the front desk who said she will have it taken care of. 2 ½ hrs later, the room is still not taken care of. Finally someone comes to take care of it but at this point we were taking a nap. So we had to leave the room so they could do what they had to. This was a real inconvenience not to mention having to make several calls to get it done.
The night before, at 5:00 in the morning, we kept hearing this loud banging noise on our wall. We called the front desk to let them know but 2 hours later it was still going on. It finally stopped at about 8am but by then I was already awake from it. For some reason I don’t think that anyone came to investigate the noise, rather that whoever was making the noise stopped on their own.
Overall, the stay was not a good one at all and the next time we need to book a hotel, I will debate whether it will be with your hotel or for that matter any Starwood property.
December 26, 2013
Rated 5 out of 5 by CraigZ Atlanta on business
Exemplary experience provided by the Westin staff. Highly recommend to anybody staying in the North Atlanta are.
December 21, 2013
Rated 3 out of 5 by JAB44 Renovation
I really like the staff - but the facility was under renovations. Rooms were very dated.
December 20, 2013
Rated 5 out of 5 by Lanelady13 Great Customer Service
We arrived late Friday, December 13, 2013 (approximately 11:30PM) and was greeted by Front Desk Agent, Jeff. His service was wonderful went above and beyond to make our stay enjoyable. During my stay, I fell ill. I called the front desk on Saturday, December 14, 2013 (approximately 3:30PM) and was greeted by Taylor. I asked her if the restaurant was opened and if they were serving soup. She recognized how sick I was and had soup brought up to me. Mind you, the restaurant was closed so she had to go through management in order to make this happened. Please reward her for her excellent service. Lastly, the gentleman who brought the soup to me was very caring and nice as well. I apologize for not remembering his name, but I believe it was Tim. Great staff! I will be back!
December 16, 2013
Rated 4 out of 5 by christmas2013 party event
Apparently this hotel is going through renovations. I believe it is much needed. There are a lot of outdated faucets and fixtures, tables and chairs are noticeably worn and the bathrooms are not space conscious. Hope they will plan for that in there new designs. However everything is still functional. The staff is very pleasing to make sure your stay is everything you need it to be. There is no complimentary anything, you do have to pay for everything there and it is pricey. If you are ok with spending high $$ for food at the hotel, you will love staying here. If you are budget conscious, it is not for you , if you want to splurge for the evening or weekend , it will be the place to stay.
December 16, 2013
Rated 3 out of 5 by chamile Best to wait till renovations are complete
This hotel would likely be much better when renovations were done. Noisy with construction and on first day in there was no water until mid afternoon.
I was surprised at how long it took to get served at lunch and also that there is no refrigerator in the room.
Bed was very comfortable, however and facilities next door for fitness are incredible.
December 8, 2013
Rated 5 out of 5 by Phillip423 relaxing...
Although this hotel is going through a renovation, the staff has made it feel as if it were just your typical day. Do not let the renovation keep you from staying here. It met my expectations again.
November 28, 2013
Rated 3 out of 5 by Ogeeman41 Weekend Stay Disappointing
I realize that this hotel is undergoing a major renovation and that is good because our room was in dire need of freshness. Tables and bedside stands were weathered to the point of unevenness. Grout in the bathroom was stained and ugly. Unacceptable in a hotel with a luxury nametag is the use of cheap plastic cups wrapped in plastic like motels charging one-quarter the rate, and then not having the maid staff replace them for the second night! It seemed like corners were being cut everywhere you looked. On the bright side, the shower was fantastic with the dual shower head, and the breakfast (which came with the weekend package) was quite delicious. This hotel really needs to step up their game to reach the 4-star status in my book.
November 25, 2013
Rated 5 out of 5 by Write1217 This hotel has Great Location
It was fantastic to be able to travel around the city and still be somewhat remote.
Currently, undergoing renovation, by the looks of the design boards in the lobby it will be a very elegant an sophisticated destination. We look forward to visiting in the future.
November 23, 2013
Rated 5 out of 5 by Tim1609 Best SPG property in area
Love this hotel, and I've stayed at quite a few in the area this year.
Staff is friendly and very helpful with dinner reservations, directions, etc.
Rooms are on the lower end of the Westin spectrum in terms of cleanliness and age but nonetheless they are above average.
Restaurant/bar is actually a joy to eat at and the food is very good.
Nice grounds and views. Breakfast buffet is one of the better that I have experienced at SPG hotels.
Overall, if you are staying in the area this is the place to be.
November 19, 2013
Rated 2 out of 5 by HJCC Too much noise
Worse night I ever had in a Hotel. The level of noise was incredible. There was some sort of Fraternity meeting and I was on the 7th floor and hear people screaming and doors slamming, and music until 3 am. I had a meeting at 7am and obviously was wasted. I have never experienced anything like this, and I have stayed in Hotels in Vegas and Orlando many times. There was no noise isolation in this room. It was like the party was inside my room. No security or customer service to take care of the situation that night
November 13, 2013
Rated 2 out of 5 by visitor123456 Disappointed in room
Although I typically enjoy and stay at Westin hotels, the rooms in this one were not up to par. Old, worn furniture, stained bathroom floor and tub, etc. When I called prior to trip and asked about transportation options like a shuttle, I was told no shuttle from airport - use either cab or train. After on line research found there is a shuttle that you can pay for from airport to hotel. Work station in room very uncomfortable. Staff in lounge were great. Fitness room good.
November 12, 2013
Rated 5 out of 5 by Buttons77 This hotel is very comfortable
Love the comfortable beds and the Sunday Brunch. The staff that service the Sunday Brunch is Excellent! I also enjoyed the Bar. :)
November 11, 2013
Rated 4 out of 5 by vanna25 Jacob stands by his word
This hotel is under renovations that is the reason the room got a lower mark. Jacob the manager stood by his promise to me and help me out tremendously. THe staff at this hotel is exceptional. Thank you for a great stay!
November 8, 2013
Rated 5 out of 5 by Phillip423 It's About Time....
I love staying at this hotel, but it's really time for a make-over. It's finally happening! I love the architect/artist conceptions of how the hotel will look in the future. I'm glad to see that the hotel has now started renovating. Will make this location an even more relaxing location.
October 21, 2013