Rated 2 out of 5 by Pammie1967 Customer Service Not Good at All!
I was a guest in your hotel this weekend. I must say the accommodations were very nice. The front desk staff was rude and they made it seem as though I was bothering them by asking questions. I'm not sure if it was the same African American young lady on both Friday and Sunday, but her behavior was left me feeling really confused. I worked for my money and chose to spend it with the Westin and this is what I get, attitudes? It was never explained to me that incidentals would not be placed back on my debit card for five days. I could have given her a credit card, but when I asked she said either would be fine. I was assuming that the fee for the room would come out of those monies. Imagine my surprise when it did not. I was here with my company American Health Imaging. We were given the option to stay on Friday for $** and our company paid for everyone to stay on Saturday. I'm not sure what the amount of money spent but I'm sure it was a good amount. I'm hoping that this email will help in train staff members. If I had known this would have happened, I would have just come to our breakfast went home and come back for the party.
I am copying our own (AHI) event organizer on this email as well. I may be only one person expressing how I was treated, but I felt as though you should know.
October 17, 2016
Rated 3 out of 5 by MyhusbandandI My stay
I was excited to stay at this hotel for my husband's and I anniversary as well as my birthday. This was our first romantic outing since he had his stroke. I booked this hotel with specific accommodations but when we got there is was told, my booking was just a request and what I booked was not available, which was a king size bed. I am a peaceful person and didn't want to argue about it at the desk. We received our key and went to our room. I was excited to look out the lake, which I'd also booked specifically. There was no Lakeview, only the parking lot. I was very upset which ruined our getaway. I called the front desk and they acted as if they were doing me a favor when in reality, I booked and paid for a king size bed with Lakeview. We was given another room, low and behold, with a king size bed and Lakeview, even though I was told in the beginning none was available. The second room we was given had an awful smell as if it hadn't been used in months nor cleaned. We was very disappointed. The entrance, outside patio, and restaurant was beautiful though.
October 11, 2016
Rated 5 out of 5 by Panay Wow! Exceptional 2 night Get-a-way!!!
My husband & I had a much needed awesome and very relaxing visit at the Westin Perimeter North. Clean & comfortable guestroom with a spectacular view of the lake as well as a very delicious dinner at the restaurant. All the staff we came in contact with from the Front Desk, Bell Staff, Restaurant servers and Outlet Manager as well as Housekeeping provided us with amazing and professional customer service. Kudos also to Ms. Katie, Reservations Coordinator, who assisted us with the reservations. Thank you ALL so much!.
September 6, 2016
Rated 5 out of 5 by Ruthie86 One of the best hotels I've stayed at.
I'm a new luxury hotel reviewer. I have reviewed a a few other chain hotels but this is by far one of my favorites.I don't get paid to do this, I do it with my own money. I just have a love for beautiful luxury hotels and try to visit one once a month in my area, as I live in the Atlanta area. The first thing that captured my attention was the view from my lake view room on the ninth floor.Quite breathtaking. The room was spotless, looked modern with lots of space and amenities. My favorite part was the bed. I felt like I was sleeping in a bed of feathers. I'm so in love with this hotel and really want to go back to do a better video review as the one I did was just a room tour, and not a full hotel review. I love this hotel and would like to go back someday soon.
August 30, 2016
Rated 5 out of 5 by Herani Everyone was so friendly!!
I had 2 other roommate who kept losing there cards or keep demagnifying it because of there smartphones. I was expecting a lecture or a sense of annoyance but everyone was so friendly and understanding. Two gentlemen who were working the front on Saturday during the afternoon shift were very personable and had a great sense of humor. Made us feel very welcome. The bartender in the AM shift, i believe name was rashad had very good suggestions for lunches which were very helpful. Only problem was the phone wasn't working in room and it was outdated. Definitely will be coming back soon!!
July 14, 2016
Rated 3 out of 5 by Reviewerx Just another Westin
While I do like Westin hotels, this one didn't really stand out from the rest. The valet parking and the lounge were the two areas that I was the most happy about and the bar downstairs was also good. The check-in crew, not so much, not as friendly as expected. It is a nice hotel, but nothing special. The folks working at he lounge were great!!
July 6, 2016
Rated 5 out of 5 by Darnell59 Superb Staff - Like a Second Family!
From arrival to departure, the Westin Perimeter staff were not only professional but personable, as well. I've been coming to this location for quite some time and it was nice to be remembered. The service was above and beyond and made my stay most enjoyable. I will return. .
July 6, 2016
Rated 5 out of 5 by sqg13 Very Pleasant Stay
Very friendly staff at check in. The junior suite at the corner is very spacious with a large lookout window, viewing the lake underneath and hustle bustles going on in Dunwoody-Sandy Springs area. The view of buildings in Dunwoody is great both day and night. The Heavenly bed mattress is comfortable. I did not like the bedding since I woke up sweating in the morning despite of a cool room temperature, YMMV. The water pressure in shower is amazing and it exceeded my expectation. The bathrobe is so silky smooth that I wear it all the time in my room. I tried the workout room. It is small but has most standard equipment that I need: ellipticals, treadmills, weights, yoga balls etc.
July 3, 2016