Rated 4 out of 5 party event
Apparently this hotel is going through renovations. I believe it is much needed. There are a lot of outdated faucets and fixtures, tables and chairs are noticeably worn and the bathrooms are not space conscious. Hope they will plan for that in there new designs. However everything is still functional. The staff is very pleasing to make sure your stay is everything you need it to be. There is no complimentary anything, you do have to pay for everything there and it is pricey. If you are ok with spending high $$ for food at the hotel, you will love staying here. If you are budget conscious, it is not for you , if you want to splurge for the evening or weekend , it will be the place to stay.
December 16, 2013
Rated 5 out of 5 Great Customer Service
We arrived late Friday, December 13, 2013 (approximately 11:30PM) and was greeted by Front Desk Agent, Jeff. His service was wonderful went above and beyond to make our stay enjoyable. During my stay, I fell ill. I called the front desk on Saturday, December 14, 2013 (approximately 3:30PM) and was greeted by Taylor. I asked her if the restaurant was opened and if they were serving soup. She recognized how sick I was and had soup brought up to me. Mind you, the restaurant was closed so she had to go through management in order to make this happened. Please reward her for her excellent service. Lastly, the gentleman who brought the soup to me was very caring and nice as well. I apologize for not remembering his name, but I believe it was Tim. Great staff! I will be back!
December 16, 2013
Rated 3 out of 5 by chamile Best to wait till renovations are complete
This hotel would likely be much better when renovations were done. Noisy with construction and on first day in there was no water until mid afternoon.
I was surprised at how long it took to get served at lunch and also that there is no refrigerator in the room.
Bed was very comfortable, however and facilities next door for fitness are incredible.
December 8, 2013
Rated 5 out of 5 by Write1217 This hotel has Great Location
It was fantastic to be able to travel around the city and still be somewhat remote.
Currently, undergoing renovation, by the looks of the design boards in the lobby it will be a very elegant an sophisticated destination. We look forward to visiting in the future.
November 23, 2013
Rated 3 out of 5 by Ogeeman41 Weekend Stay Disappointing
I realize that this hotel is undergoing a major renovation and that is good because our room was in dire need of freshness. Tables and bedside stands were weathered to the point of unevenness. Grout in the bathroom was stained and ugly. Unacceptable in a hotel with a luxury nametag is the use of cheap plastic cups wrapped in plastic like motels charging one-quarter the rate, and then not having the maid staff replace them for the second night! It seemed like corners were being cut everywhere you looked. On the bright side, the shower was fantastic with the dual shower head, and the breakfast (which came with the weekend package) was quite delicious. This hotel really needs to step up their game to reach the 4-star status in my book.
November 25, 2013
Rated 2 out of 5 by MrBlech Property and service need an overhaul
I was very disappointed across the board with my stay. After a delayed flight and a late-night arrival, I was told that the king room I'd booked weeks in advance was unavailable. Instead I was given a "nice quiet double room" that turned out to be very noisy, owing to an adjoining room with a lively group (and all the sound filtered through the connecting door). None of the staff ever apologized for not honoring my res, nor offered to give me any kind of compensation (e.g., comped breakfast, additional SPG points). The rooms themselves are badly outdated, bland, and even shabby - not at all what I expect from a Westin. And staff was scarce, even when a long line waited at the desk.
March 28, 2012
Rated 5 out of 5 by Phillip423 relaxing...
Although this hotel is going through a renovation, the staff has made it feel as if it were just your typical day. Do not let the renovation keep you from staying here. It met my expectations again.
November 28, 2013
Rated 2 out of 5 by Poetwarrior Don't Ask For Anything!
There were several promotions attached to my stay at this hotel, none of which were honored. The staff never heard of these promotions. I spoke to the hotel manager, who did nothing. I called Starwood. They did nothing. I contacted the Regional Director. He did nothing. After several weeks I received an email, saying that Starwood hopes my experience isn't "soured" by their lack of attentiveness. Of course, nothing was ever done.
November 10, 2011