Rated 4 out of 5 by ToniCTravelAmeniti1 Better than its Ratings
Just returned from this property. I have to say that this is an underrated property. It is generally better that the ratings it receives. It is in the middle of an overall renovation. When it will be ready it will be a generally better property.
Location: it is great an serene and the lake makes it quite pleasant.
Restaurant: Food selection is scarce. The restaurant needs urgent renovation. Breakfast buffet was decent. Lakeviews nice.
Rooms: the renovations added some decent touches. However, when you remodel a room and you keep same rundown furniture, it defeats the reno.
Service: mixed. Some people very nice, other un-attentive, yet other just negligent (like dropping the salad plate on my briefcase and on the floor).
Management really needs to pay attention to this kind of things.
However, this a good property especially for the money I paid.
April 1, 2014
Rated 5 out of 5 by MRSP7 Great Stay
Had a great stay. The recent remodel of the rooms was well done. I always enjoy walking into a clean well maintained room and this met my expectations. Looking forward to seeing what the lobby and gym will look like as they were both not updated yet.
There were a couple of things that needed some attention in the room. The toilet paper holder was not properly working and the shower was dripping a bit.
April 19, 2014
Rated 2 out of 5 by M2344 Not what you expect from a Westin
This place feels like an old hotel that is in the process of becoming a westin. Nice common area and sub par rooms. My room smelled musty and construction tape was everywhere.
April 11, 2014
Rated 2 out of 5 by Disappointed6 Concerns at the Hotel
TV was not working, phone was not working, had to request towels and washclothes on second night x2, internet should be free to all quests.
April 7, 2014
Rated 2 out of 5 by MrBlech Property and service need an overhaul
I was very disappointed across the board with my stay. After a delayed flight and a late-night arrival, I was told that the king room I'd booked weeks in advance was unavailable. Instead I was given a "nice quiet double room" that turned out to be very noisy, owing to an adjoining room with a lively group (and all the sound filtered through the connecting door). None of the staff ever apologized for not honoring my res, nor offered to give me any kind of compensation (e.g., comped breakfast, additional SPG points). The rooms themselves are badly outdated, bland, and even shabby - not at all what I expect from a Westin. And staff was scarce, even when a long line waited at the desk.
March 28, 2012
Rated 2 out of 5 by Poetwarrior Don't Ask For Anything!
There were several promotions attached to my stay at this hotel, none of which were honored. The staff never heard of these promotions. I spoke to the hotel manager, who did nothing. I called Starwood. They did nothing. I contacted the Regional Director. He did nothing. After several weeks I received an email, saying that Starwood hopes my experience isn't "soured" by their lack of attentiveness. Of course, nothing was ever done.
November 10, 2011
Rated 1 out of 5 by jj11in11 Very poor example of a Westin Hotle
Very disappointed with my recent stay at The Westin Atlanta North. It started with check in at front desk. The hotel was booked full with college fraternity and sorority students. Upon check in the front desk assured us that all of the student rooms would be reserved in one specific corner of the hotel away from our room. Not true. At 4:00 AM could still hear the kids running up and down the hallway screaming and banging. Next on the list was the discovery of a bug in the bed. Front desk and manager handled very poorly. When reassigned to different room, still had the late night kids making noise. Very small rooms, bugs, noise, poor manager. Will think twice about Westin for my next trip, certainly will not stay at Westin Atlanta North again.
October 31, 2011
Rated 5 out of 5 by jfufhtyht1256 Romantic getaway
Excellent stay ! nice location
March 30, 2014