Rated 4 out of 5 by Overex Overcharged
Peachtree Plaza charged me for refreshments that I did not have. I called about the charges 3 times, but was given the runaround. I left a message too with the billing department but no call back.
The charge is minor but leaves a bad taste.
March 6, 2014
Rated 5 out of 5 by Atgood Perfect Location Perfect Comfort
We try to book the Westin any time we're in Atlanta. It's located within walking distance from almost any place that a tourist or business person would visit. The Marta Subway system is close by that connects you to the airport, or malls or the Varsity. The security is top rate. The showers have strong water pressure with those large flat nozzles that feel like you're in a spa tropical rainforest, and it's close to some cheap and some world class restaurants. Our children loved the pool, we enjoyed the fitness room that rivals our hometown gym. You can't park in Atlanta, so get as close as you can to the action, leave your car in the Westin garage, and enjoy all Atlanta has to offer.
February 27, 2014
Rated 5 out of 5 by Whyatt Amazing Hotel
I loved this hotel. My stay was pure heaven. The view of the city from the rooms and The Sun Dial Bar were absolutely amazing. The staff were nice and friendly. I loved everything about this hotel. I visit Atlanta a lot and I finally found the hotel that get my business upon every trip there. Only thing I didn't like was the price for valet parking. I thought it was a tad bit absurd but other than that.....heavenly experience.
March 4, 2014
Rated 5 out of 5 by LostinNashville Romantic Weekend ESCAPE
The Peachtree Westin is central to so many restaurants, venues, bars that it makes the perfect romantic weekend escape. Or just stay in the hotel and enjoy the view & staff service. Everyone was so friendly and accommodating. A perfect dinner for 2 is at the Sun Dial on the top floor of the hotel. Perfect sunset dinner with view of all of Atlanta.
DEFINITE must do if in Atlanta.
March 4, 2014
Rated 2 out of 5 by MandieNJ UGH
My room was not clean, there was a layer of dust on everything, and hair in the bathtub upon arrival.
The coffee bar was never fully replenished. Each day you would get coffee, but no additional creamer.
The temperature in the room was impossible to control and was always too cold, or hot (with a beautiful 70 degree temperature outside).
Room service was at a constant one hour delay, and would close before the published 11pm time (very inconvenient as I was there on business).
I can deal with ALL of that, but the worst part of my stay was how you could hear EVERYTHING through the walls. Every time someone closed a door, it would slam and wake me up. Every conversation could be heard in the hallway at all times of the day/night. I have never had worse sleep in a hotel in my entire life.
February 26, 2014
Rated 1 out of 5 by Nachum18 This hotel was under construction and was an unsatisfactory stay.
When I booked this hotel with SPG, there was no mention that the hotel was under construction. I had guests come in from Europe, and the lobby was freezing cold, and there were no casual restaurants on the lobby floor.
I normally stay at the Ritz either in Buckhead or downtown; however, I thought I would give this hotel a chance because I like Westin hotels in Japan and in Toronto.
I was not looking for a good price on a room, and if the reservation had indicated that the normal price was higher but because the hotel was under renovations it was now lower, I would not be writing this letter.
My stay was very unsatisfactory, my room was drafty and cold and unable to organize the heat properly, the restaurant for breakfast was a makeshift room, which was not suitable for entertainment, so I have to say that I hope that SPG chooses to make some kind of accommodation with me for the next time.
Also, if a hotel is under construction, we must be notified in advance.
January 24, 2014
Rated 4 out of 5 by Chan2014 Stay during Ge0-Congress
Overall the stay was very good, the temperature control inside the rooom could have been better. Also construction activities and noise was a little annoying. Otherwise, it was a very pleasnt stay
February 28, 2014
Rated 5 out of 5 by SherrySG Beautiful Room, Beautiful View, But Room Not Clean!
Check-In was easy. The room was gorgeous, with such a great view! As we settled in, we noticed how very Not clean the room was! Everything had a thin layer of dust. There was dried up food on the desk. The shelf in front of the tray with the drinks was sticky. There was dried up food on the ice tongs. We requested a clean ice bucket, but one never came. The sink in the bathroom was dirty. and I checked the glass drinking glasses. The were never washed. You could see where something had dried on the bottom of one of the glasses. I was so very disappointed, but my husband did not want to be a bother so we cleaned up the spills and wiped down the sink. I know that we should have asked for another room, but we didn't. Hopefully, this was a very rare occurence. BUT, the room should've been clean to begin with and I still would've written this review! Once we cleaned stuff up, our stay was absolutely wonderful!
February 26, 2014
Rated 5 out of 5 by Sedona2003 Great Hotel very clean great friendly staff
The hotel is in a great downtown location and the staff is very friendly. Super clean room.
February 27, 2014
Rated 4 out of 5 by ADANMS12 STAY IN ATL
GREAT PLACE TO STAY. JUST A LOT WORK GOING ON IN THE HOTEL
February 27, 2014
Rated 2 out of 5 by JAG65 Under construction and $17.50 for a turkey sandwich
Poor weather caused me to retire to my room and order in for dinner. $17.50 for a turkey sandwich is criminal and it wasn't even that good.
we got 2 inches of snow and nobody could trouble themselves to sweep the sidewalks so the next morning it was ice. ridiculous!
February 26, 2014
Rated 1 out of 5 by Meeting2014 Bad experience
I stayed at this hotel for 3 nights to attend a meeting that was in the same hotel.
First of all, there was no mention of any construction work going on in the hotel mentioned on the website, so that was the 1st surprise.
However, much worse awaited!
There were toiletries missing in the bathroom and no coffee cups with the in-room coffee set: when I requested for coffee cups I found this message left in the room - "we are out, will try my best to find some".
Then there was the issue with the shower - this was the worst of all: the water would not drain in the shower and ended up with above ankle deep water while taking a shower. I informed the front desk as soon as I experienced this - the next morning after check-in, but nothing was done until the time I checked out. How is that for receptive service?
Easily one of the worst experiences I have had - and I have traveled the world!
February 10, 2014
Rated 4 out of 5 by TLC1162 New Charges
I've been staying at this Westin for years. I was really surprised that they now charge for the usage of a microwave or refrigerator. Being that this location does not have a club lounge and I am a Plat member, you would think this charge would be waived.
February 11, 2014
Rated 5 out of 5 by belil524 The Ideal Place to be During a Winter Storm
I was out there during business, which happened to be during the second ice storm. The Westin was still fully functioning, considering the uncertainty that the staff may have personally been going through. Andrea at the front desk was very accommodating with the wifi, recognizing that it would help my stay in Atlanta a little better, despite the cabin fever I was getting. The staff at the Sun Dial and the breakfast restaurant were all nice, considering that they must have been pulling double shifts to cover for others. Overall, very happy with my stay.
February 17, 2014
Rated 3 out of 5 by Snowy14 What happened to Heavenly Bed?
The Westin used to have heavenly beds but in this remodeled hotel that was not the case. It was the most uncomfortable bed and I had 3 sleepless nights. Bathrooms are small due to circular design of hotel. They did have nice amenities in them. Could use one more wire shelf in shower. Seems geared for male traveler. Hotel elevators are frustrating. Key cards don't always work, and confusing to get right buttons to stay lite while waiting for elevator. Really aggravating that SPG still charges an arm and leg for room internet when I can go to some nice lower cost hotels and get free internet. Otherwise your average business traveler hotel. Please get better beds though!!
February 12, 2014
Rated 5 out of 5 by Mardimo great stay
Very modern look and feel, but also plush. Stayed on 47th floor and loved the beautiful view of Centineal Park. Staff very friendly and met every need. Was there on business but plan to return for pleasure trip.
February 21, 2014
Rated 2 out of 5 by showmanager waiting for coffee
The front desk very slow in getting checked in and processing other request. Room was not cleaned or serviced on Wednesday or Thursday. I went to front desk to get coffee packs for room and after waiting 5 min. I was told that it would be brought up to my room right away, after an hour wait I received DE café when I had asked for regular.
February 3, 2014
Rated 1 out of 5 by SRG1982 Disappointed with Room Service Standards. Cancelling all my upcoming stays.
First, I would like to say that Westin are my favorite. But, I am very disappointed with the Room Service standards of the Westin Peachtree Hotel in Atlanta. There are three incidents that have caused me write this review:
1/7/2014: I had ordered dinner and the phone representative had claimed the food will be delivered within 45 minutes. I waited for my food
for more than 1 hr 15 mins. The phone was not being answered after multiple calls.By the time the food arrived, I was already asleep
1/13/2014: The food was delivered after 1 hr 45 mins. The tacos were greasy and cold.
2/3/2014. I had decided never to order room service, but as I am under the weather and did not have the energy to go out. I have ordered a soup and fruits. It hasn't been delivered even after 1 hr 15 mins, when the estimated time provided was 45 mins.
I am fed-up with this quality of service and leaning towards cancelling all my upcoming reservations at Westin. Appreciate if you could respond with an explanation.
February 3, 2014
Rated 2 out of 5 by Todd41 Dissatisfied
I left you facility very disappointed with my stay on 01/29/14. I realize the weather conditions were bad but the "Full Service" hotel was really only half service. Both the bar and food service areas were way under staffed or closed. When I arrived in my room, the temperature was on 63 degrees. I'm a long time member will SPG (50170609295) and have stayed at hundreds of different hotels/ brands. This stay, at a price tag of $426.88, was totally unexceptable.
January 31, 2014
Rated 4 out of 5 by LoraLD Pretty Nice
The place and room were comfortable. The only issue was elevators and trying to get on and off ur 17th floor. We ended up taking the 8 or so flights of stairs and 3 esalators most of the time when we left. On the Sunday when we had the maid clean our room, she left only 2 hand towels and one floor towel, no washcloths, no large towes, did not replenish our coffee and tea or change our sheets.
February 18, 2014
Rated 3 out of 5 by visitor2714 Not so good...
Dear Sirs, I visited your hotel 2/3/14- 2/7/14. Upon arrival the wait was excessive (15 Mins). When I got to my room it was 98 Degrees. I called for maintenance and nobody arrived for 30 minutes. The gentleman that eventually arrived was able to fix the Heater / AC and the room got down to 80 by the time I went to bed. Construction around the building is an inconveinence. On Thursday evening i returned to the hotel after dinner in town only to discover that the elevators were all out of order. Luckily the elevator to Sundial was working so I went up for drinks while I waited. Overall not a pleasent experience at your hotel.
February 7, 2014
Rated 2 out of 5 by Betc12 This Hotel is under repairs
I wish I was told about the repairs before hand, I would of stayed at a different Hotel. Very Loud ... Very disappointed.
The room/hallway also was very loud. (other guest) all night long.
February 3, 2014
Rated 3 out of 5 by humble226 Meh, not very good
Pretty disappointed in the quality here. I know the hotel was in the middle of being renovated, but the elevators we're in a constant state of brokeness, they had no open restaurant in the hotel, and they even ran out of bottled water during my stay and did absolutely nothing about it.
February 18, 2014
Rated 1 out of 5 by Alex0213 Dissatisfied
Unfortunately I did not have a good experience at this Westin location.
I noticed as soon as I walked in the door that the lighting was insufficient. No overhead lights and the one floor lamp did not work. The bathroom lighting was also very dark. The only accessible power outlets on the desk did not work - impossible to do any work at this desk.
On my second day, I did not receive any room service at all.
On my third day, the housekeepers tidied up a but did not refil any minibar/coffee supplies/amenities. When I called to ask for these items, I waited an hour with no luck. I called and was told they were on there way. Two hours after that, I just went to sleep. They never showed up.
July 15, 2013
Rated 1 out of 5 by AliceSTL Noisy Machinery
My room was fine in terms of appearance but the machinery closet right outside my room was noisy with machinery clicking on and off--I would never put any guest in that room! Sleep was next to impossible--an unpleasant experience to say the least.
January 31, 2014
Rated 3 out of 5 by chippie1 Nice but needs improvement
Great location for visitors.
1. Main meeting room has strategically misplaced columns, abetted by perfectly misplaced speaker tables, that made it impossible to see everything that was going on!
2. Room alarm clock and phone simply didn't work properly. Alarm was of the typical, exact-opposite-of-simple-and-elegant design that is mysteriously chosen by many hotel chains, I finally unplugged it. (PS- I have helped design commercial electronic devices.)
3. Adjacent self-parking section has no elevator. (Apparently this is a city facility, not a part of Westin.)
February 9, 2014
Rated 1 out of 5 by beachvilla1 Not a good experience.
We travel frequently and this was the worst hotel experience I have had. It wa chaos. The elevators were not working and we were on the 57th floor. The employee only elevators were right outside my door and they were in and out all night long. Large bags of garbage were outside my door. Took an hour for valet to park the car. No one to take our luggage up to 57th floor. Checked out early. Told front desk of my experience and they did not offer any refund, discount, etc. No vending. Were told to walk a block to a cafe. Hundreds of homeless people.
August 19, 2013
Rated 5 out of 5 by DanSan2 Southern Hospitality Extraordinaire
This hotel is a wonderful example of how a guest should be treated. The staff were genuine and friendly from the moment we drove up in front of their building. Want great service and a great room with a chance for a fabulous view, check out this Westin!
January 26, 2014
Rated 2 out of 5 by Jane1806 Not impressed
Hotel was being renovated and is not very easy to navigate. Room was near elevator and it was very noisy. No fan in the bathroom and the windows would fog up when you took a shower. Parking was very overpriced, for someone who is paying to stay in the hotel. The hotel is surrounded by homeless people and some seedy looking folks in the lobby. The breakfast was way too expensive and they charge you $4 for a bottle of water in your room. I would never stay here again.
January 21, 2014
Rated 1 out of 5 by SG8571 POOR CUSTOMER SERVICE!
I will never stay at this hotel again. I wouldn't recommend it. I called for room service at 1:10am. At 4:57am the room phone rung and the female asked me "Do you still want the food?" When my guest and I asked a staff member a question, the answer was always "I don't know." My guest credit card was charge $4.23 for a bottle of water. The problem is there wasn't bottled water in the room. When I called and inquired about the charge, the manager got an attitude. I left a message for the general manger to call me because surely he's unaware his staff is acting unprofessional and rude. This hotel has great potential; unfortunately I won't be witnessing it because like I stated I'll never visit again.
October 2, 2013