Rated 5 out of 5 by lovers2012 wow...talk about upgrade
it was our 2nd anniversary and what a great time we had. I was so impressed with the upgrades and the beautiful view of the city from our room window. to top it off, DINNER AT THE SUNDIAL!!!!! The wait staff was awesome, food was delighful and the night walk and carriage ride. don't miss this opportunity for a great getaway or celebration.
July 26, 2012
Rated 4 out of 5 by Fernnado Rewards
I was confused with the rewards points. I thought we would obtain the rewards for not having the towels nor sheets changed which we try to conserve, however it was not worth the points as if you decided to receive the rewards $5.00 savings, they would not visit your room at all. We stayed for three nights. Decided to have the room cleaned.
August 13, 2012
Rated 3 out of 5 by karen0528 Nice hotel, friendly staff, elevator is a bit noisy
This hotel was very nice and everyone was very friendly. We were put in the more "quiet" rooms" however given that this hotel is cylidrical I'm not sure there is a room where the elevator cannot be heard. As a light sleeper that woke me up. Also, the bathroom is a bit small. I would still reccomend it given its location and friendliness.
March 8, 2013
Rated 5 out of 5 by Lynn Love the Westin
I do recommend being better at having specific lines for Gold and Platinum members. I was in line and never got acknowledged. When I got the representatives attention (after a signifcant wait), she apologized and indicated they needed to do a better job. Otherwise a GREAT stay. Please make sure my rewards are given for my stay 1000091528
January 28, 2013
Rated 5 out of 5 by Luke38 Excellent Service
The booking agency I went through seemed to actively try to make the stay difficult, but the entire Westin staff was incredible both in person and on the phone. The room and view were both gorgeous, the bed and couch were incredibly comfortable, and the on site fitness center was excellent. Just sad I didn't have time to get in the pool
December 27, 2012
Rated 5 out of 5 by Charlie48 EXCELENT
I was in Atlanta for the birth of my first grandaughter and also wanted to treat my wife to a very nice hotel. We had a great room nice view of the city lights, a saltwater pool and a relaxing evening all enjoyed by using my points! Booked the day before so was a plesant surprise that it was available.! My new favorite place in Atlanta!
December 16, 2012
Rated 5 out of 5 by DudDawg Calm and Professional!
Management addressed a mess on my reservation. I had email but did not show up in their system. Well, they took care of it with a smile and made sure I was going to be fine from the first minute. Check in was around 10am and the nice Manager and person at front desk were the best I have delt with in 30 years. I wish I had their names...
December 6, 2012
Rated 4 out of 5 by Sjw52 Hotel experience
I visit this hotel usually every 3-4 months and can honestly say it is a pleasure . The staff are very polite and extremely helpful. On this past visit which was the first week of November we had a staff member Casey, that actually went above and beyond to accommodate my friend and me. Thanks to him we really did have a very good stay.
November 11, 2012
Rated 2 out of 5 by smorga48 Skip this Westin...There are better in Atlanta
My in room phones did not work so I could not order room service after a very long day of meetings and flights so I ended up skipping dinner that night.
In room coffee maker only brewed a quarter of a cup at a time so it took four attempts to get one cup of coffee.
The staff is very nice but other than that the hotel is a no-go for me.
July 2, 2012
Rated 1 out of 5 by Yanitza Dissapointed
I have always had a great stay and excellent service. This time it was very different, the air condition was not working properly, it was extremely loud and windy. We called the technician and he said it was they were having problems with the units. The last night, there was a "party"going on next door to our room. We could not sleep!
August 16, 2012
Rated 2 out of 5 by KimDM Would not recommend this hotel for a conference.
I was very disappointed in this site. The hotel layout is not good and the fact that you have to carry your luggage up an escalator to check was difficult. The elvators were slow. Dining choices are very limited and over priced. As for the hotel rooms, the room was dusty, the noise in the hallway and elevator area echoed through out.
October 30, 2012
Rated 3 out of 5 by CanuckTraveler Highs and Low
Although renovations have made this property better they havent fixed their customer service. On 3 different occasions I called down to the front desk and after waiting 5 min for someone to pick up I finally hung up. There were problems with charges on 5 of my 8 nights and it took weeks to get resolved and some are still unresolved.
January 29, 2013
Rated 2 out of 5 by 99RoadWarrior Reservation Experiance
I was very disappointed in the way my reservation was changed without notification. I called ahead to verify room type and confirmed that a suite was available. When I arrived my reservation was changed with no reason given. I was told it would be handled and someone would be calling us in our room to discuss and it never happened.
October 3, 2012
Rated 4 out of 5 by sctraveler Good hotel
This was a good hotel, rooms and bathrooms are small, but view is wonderful. Breakfast was extremely high (> $20/person) for buffet and the food was not hot or fresh, but otherwise, the stay was good. A hot tub would be a great added feature to the pool deck (odd that an indoor pool is there without a hot tub in an upscale hotel).
February 21, 2013
Rated 4 out of 5 by Teredoo Great Time
My sister and I stayed at the Westin Monday night along with her 13 year old daughter and a friend. The hotel and room was very nice. I have no complaints at all. The staff from valet to check in hostess was very nice.
And we were pleasantly suprised that the price was so resonable. We only paid $118 before tax.
April 3, 2013
Rated 4 out of 5 by ike32566 check-in
We had a great stay but the person that checked us in was not a people person. I asked about a misunderstanding when booking, then she accommodated us but when I asked about it when she was explaining things she said rudely " if you'll let me finish". Maybe I should have not been impatient but her guest service was terrible.
April 22, 2013
Rated 2 out of 5 by dakc2012 Poor Guest Services
Only 2 staff checking guests in at prime time with several events going on at the hotel. Did not give direction to room loacation or elevator or need to use room card to operate elevator. Did not email or give a hard copy of receipt, as promised. Had to call and request it. Concierge not helpful. Would not allow late check out.
October 22, 2012
Rated 5 out of 5 Kemromane
I enjoyed my stay at the Westin. The staff was extremely friendly. They were very responsive especially when my daugther hurt her fingers in the fittness center. They called to check up on us and even delivered a special treat/snack and a card for her. All of our requests were honored by a friendly staff.
July 1, 2013
Rated 5 out of 5 by jackie55 Ms.
My niece and I love the hotel. We had no problem getting around, this hotel is walking distance from the train. The rooms were wonderful and the beds were better then home. Every where we went, we could see the hotel. The service we received was fantastic, thinking about returning in December for a College Bowl Game. Thanks.
August 27, 2012
Rated 3 out of 5 by Gregory4566 Overbooking is a problem
The hotel is beautiful clean and comfortable, however way overbooked for the weekend we were there. Waiting on elevators 15 min then packing in them like sardines is unacceptable for this caliber of hotel. Signage was confusing, restrooms out on the floor of our breakout sessions, made the overall experience disappointing.
February 18, 2013
Rated 4 out of 5 by shabrook Great location
Is in a great location. Easy to navigate city from there. Great view. Rooms are a little small. Need more attention to housekeeping details -- French fries just under the bed skirt and none of the reading lights over the bed worked. Also, the time has switched to DST over one week ago. You think they could chg the clock!
March 24, 2013
Rated 3 out of 5 by Lynda24 This hotel is convenient
Elevators clearly an issue with this hotel during fairly full occupancy. Everyone frustrated at the wait (on every floor) & most eventually took the elevator up to ensure a space for the journey down (or walked the internal staircase). Concierge unable to call security for a safe problem, I was directed to the house fone.
October 15, 2012
Rated 2 out of 5 not worth my money
Room was small, especially the bathroom. Elevator is confusing... have to go to lobby (5th floor) to get to places, not worth my money. The sun dial restaurant experience was great but food portion is small and over priced.
August 29, 2013
Rated 5 out of 5 by Joseph Parking
I felt the hotel and everything about it was simply outstanding. I was surprised however that the overnight fee for parking was so high for guests, especially Gold Members. Small things like this in an exceptional hotel can make a difference in the overall subliminal feelings of a location for future visits. Thank you.
April 1, 2013
Rated 5 out of 5 by dwilli01 Comfortable Room - Very Nice amenities
Could have stayed at less expensive hotel but wanted something nice. The Westin Peachtree is well worth the rate. Very nice staff, room was very clean and quiet. We were there only for one night but was very enjoyable. We will be back next year for our 20th Anniversary.
August 5, 2013
Rated 4 out of 5 by Clsentelle Expensive food
We ate the breakfast buffet at the Cafe and to be honest I have had a better continental breakfast at a 2 star hotel. It was extremely overpriced and the food was subpar! The staff there was very attentive but the food ruined the experience for us. We also went down to the lobby bar around 10pm and it was already closed!
August 31, 2012
Rated 2 out of 5 by miturnbo Not as Expected
My stay started with being given a room number of 4807 along with the keys only to find when I got to that room that it was occupied already. Yep, just walked right into an occupied room. Nice... Went back down and found out that they should have given my 4607, not 4807. Honest mistake I know but I didn't feel like it was truly handled appropriately. Then in the room that night the folks in the room below me were having a good old time until about 1am in the morning when I finally called the front desk to complain. It continued on until I finally yelled at them around 1:30am. See, the metal window panes and the massive glass acts like a large speaker so you can hear the conversations of other adjoining rooms. I had internet problems and had to call them to come to the room to fix the issue and when the guy could not fix it he simply asked me to use the wifi.
All in all, I was not very pleased with the accomodations. I would not say I would recommend this to others.
April 22, 2012
Rated 2 out of 5 by TeddyBear Great Location but Needs work with staff
The location of the hotel is great for family. This trip was for leisure with children. The rooms were smaller than what I expected and I was informed that suites were unavailable. The housekeeping was simply unaccommodating. I either had to phone several times to have room cleaned or linen change and request more towels. One day I didn't receive any housekeeping. I waited over two hours for more wash cloths therefore I went to the front desk. The representative phoned housekeeping and they had a verbal debate in my presence about what I requested. I was informed again that somebody will be at the room shortly. I waited for another hour to be told"mam they put the linen on your bed!" I informed them that I were in the room and no linen was available. She then stated another room number and I gave her the correct room number. I received my request finally without an apology or anything. The staff wasn't a pleasant experience for me. However the location in priceless.
May 2, 2012
Rated 3 out of 5 by BJ2012 Valet and Room
I called the front desk and asked them if they could have valet get me something out of my car. By the time I walked down to valet they didn't know that I called to for my car. The room didn't have all the basic essentials that most hotel has. overall, I wasn't satisfied considering what I paid to stay at the Westin!
March 20, 2013
Rated 3 out of 5 by Logan No Parking for Hotel Guest? 30 Min elevator wait
I arrived late to my hotel - roughly 11pm in downtown Atlanta. I was a gold member last year, and I always prefer SPG hotels.
When I arrived I found out that not only was regular parking full, but valet was full. We were then instructed to park at a "secure" garage about a block away and across the street. We had to walk the streets of downtown Atlanta... No explanation was given other than that a lot of people were coming to the restaurant or bar.
Hotel guests should have a designated area to park. One of the biggest perks to staying at the hotel is safe parking downtown. I almost changed hotels, and if it wasn't so late I would have.
When checking out leave early , I paid for a high level. The view was outstanding, but a 30 min. wait for an elevator was not. 3 passed (1 every 10 Minutes!) and all were full. I called down to have someone bring us in the service elevator when one going up open that was semi-full. I jumped on it and for the next 15 minutes went down.
March 26, 2013