Rated 5 out of 5 by Gregtu24 AWESOME HOTEL
My wife and I love this hotel!
July 26, 2012
Rated 5 out of 5 by chines36 accessibility
Please work on accessibility
January 26, 2013
Rated 2 out of 5 by notsomuch Would not use hotel again
Not what I expect of a Westin
May 26, 2012
Rated 4 out of 5 by MommyN Very Pleased
We had a very enjoyable stay
January 5, 2013
Rated 4 out of 5 by dafune50 My stay at this hotel
accommodating and clean ok
October 9, 2012
Rated 5 out of 5 by TDCOWBOY Awesome Room With A View
The view is unbleiveable!
November 7, 2012
Rated 5 out of 5 by Damien38 Great Experience At The Hotel
We enjoyed our experience
September 12, 2012
Rated 5 out of 5 by Holly23 Hotel was very nice.
Hotel was great. Love It!
August 21, 2012
Rated 2 out of 5 by Gfirst2012 A tale of two hotels....
The check in was very disorganized, with a long line at the registration desk, even the SPG guest line, and only one staff on duty. The phone was ringing constantly with no one to answer and it took aproximately 10-15 minutes for another staff member to arrive to assist, even though there were other staff in the area talking and laughing among themselves.. The room itself was very good, although I could hear even small noises from adjoining rooms, and the housekeeping staff could be heard throughout the day as the worked and chatted. The bed was great and the sheets, towels, etc were exceptional. The housekeeper was very nice and attentive, and the staff that delivered my room service were very good also. I thought it unusual that your housekeeping staff were using the guest elevator, and the multiple stops for each floor as I am trying to descend from the 43rd floor was a little frustrating. (I thought that was what a staff elevator was for?) Your bellman and outside entrance staff were very helpful and friendly. While it does appear that the hotel is making efforts to improve, it has a long way to go, as many aspects of the hotel appear outdated and somewhat dilapidated. I like the Westin brand, but am not sure that I would stay here on my next trip to Atlanta.
August 26, 2012
Rated 4 out of 5 by Nish08 My experience was 50/50
I was excited because this was my 1st trip to Atlanta & thought this hotel was perfect, located near everything. the agent's attitude that checked me, sucked. I guess by 5pm she was ready to be home, she acted like I was inconveniencing her. both the rep that booked my reservations & this same agent told me the exact same thing about how my card would be charged; 1st night held on card then entire balance upon checkout. happen to check my account, my card had a pending amount of not only the entire stay total but an addition 89% of that total. so that messed up my ability to spend more freely as I wasn't anticipating them take out more than my stay total by such an elevated amount. Upon checkout, making sure with another agent that there was no more additional charges, I leave only to find out on my drive out of the state stopping for gas, I was charged $43 for "alcohol consumption". said alcohol was never placed in my room. overall the hotel is nice, housekeeping was great, rooms were clean, security was great. Valet needs a little more work, but its do-able. rooms need microwaves or at least they need to let guests know its an option. hotel is in a perfect spot, great views, near everything. so if you can do like I did and overlook a rude agent or just make sure you have extra, and I do mean extra funds available to you until the hotel decides to unscrew your bank account, then you can live with this hotel. I'd recommend this hotel because I did enjoy my stay for the most part & some of my experiences doesn't necessarily have to be the same as the next guest. see for yourself.
August 19, 2013
Rated 4 out of 5 by Stefanie59 Beautiful house, but sloppy hall attention...
I love this hotel. It's beautifully appointed, perfectly placed, and well thought-out. There are a few things that could use some attention though. While we did participate in the new "green" program (hang a card on your door, housekeeping skips your room), I didn't realize that would include not policing the hall for trays and such. One room service tray sat in the hallway for a full two days before being whisked away... A neighbor's table down the hall was still there after three days... Not so hot for a house of this calibre.
I also didn't realize that it would be such an arduous task to get clean towels.. not sure I would do the "green" thing again, especially as the little reward cards don't seem to be accepted much of anywhere in the hotel, as promised.
I must also complain about the phones in the room... while a speaker phone is nice, one that is ONLY a speakerphone is terribly inconvenient, especially when the volume is not very good. The handset on both our phones refused to work. Last on the punch list was the slightly psychotic shower.... hot then cold, but never warm. Rather frustrating.
The lovely lady at the checkout desk was quite apologetic about these issues, but I don't think they should have even been a topic for the Westin, so please.... fix these items before my next visit?
August 16, 2012
Rated 1 out of 5 by TheSwiss Nice hotel but ...
Hotel was nice but the service ....
- No on-site parking?!?!? Paying that much for a hotel room and it is left to the guest to find a parking "somewhere around the hotel"? You gotta be kidding!!
- 7:30 pm Friday evening, quite a lot of people wanting to check in and only 2 lethargic staff members on duty taking their sweet time working obviously at turtle speed. We were standing in line for over half an hour until finally a 3rd staff member appeared and things went somewhat faster.
- Check out: I am a Starwood Preferred Guest Member and wanted to use the SPG line for check-out, which was closer to the elevator. The lady at the counter sent me to the regular line as there "might be a higher ranked member" (one person waiting in line) in the regular line. Meanwhile, that guest pursued to to the other counter, but we still had to go to the regular line to immediately loop back to the lady that just sent us back. The lady still was extremely rude, not fit at all for a hotel like the Westin.
(Just a side note: There were no coffee cups in the room, the staff was not able to get us any and we ended up "borrowing" 2 cups at the closed Starbucks in the hotel lobby)
Service (or non-service) was extremely disappointing; the staff of any low budget motel is more professional and friendly than this Westin staff.
March 24, 2013
Rated 2 out of 5 by RedandFred A huge dissapointment
I have to say as a long time SPG member and fan of the Westin Hotel brand this past weekends stay at the Atlanta Downtown Westin Peachtree Plaza was by far one of the worst experiences we have had. To start one of the reasons I stay at 4 star rated hotels is for convenience. I want someone to carry my bags and I want someone to park my car. To be barked at by a parking attendant that I couldn't park here, the lot was full, more your car on outta here was an insult. I had to practically beg just to unload my luggage before having to go find an open lot someplace else. Listen I understand the the city owns and runs the lots, but the Westin could VERY EASILY lease 20-50-100 spaces for use by hotel patrons only. So after unloading luggage amid threats of my car being towed, I needed to find a Valet to take my luggage and get it to my room, again a near impossible task. After all that a hot shower was just about all I needed, since the extra glasses that I specifically requested on my reservation never made it to the room. Unfortunately , like the glasses, and later a cell signal hot water was no where to be found on the 48th floor...... And it wasn't there the following morning, which I found odd, because there was plenty of hot water in the sink. Also missing: The points I was promised for our troubles
January 4, 2013
Rated 1 out of 5 by Notsowonderful The worst hotel stay!!
This review is based on how disgustingly filthy my room was, and heavenly bed – NOT!! I realize the hotel is currently under remodel and may one day achieve all they say they are but I most certainly did not enjoy my stay. I actually took pictures of the absolutely filthy room I had the displeasure of staying in – unfortunately this site does not allow pictures to be uploaded so I can’t share the reality.
I arrived at the hotel very late in the evening after a long flight from Seattle truly expecting a wonderful night sleep as my confirmation and welcome e-mail indicated. Obviously that is not what I got. After waiting in line for about 20 minutes just to check in, I got to my room and could not believe any hotel would allow a “guest” room to look like this – under construction or not. I probably should have complained and asked for another room but exhausted from my trip I just wanted to go to bed. Well that’s another story…..the bed was HARD AS A ROCK! I actually took the blankets off the other bed just to have a little bit of padding. After tossing and turning most of the night, I finally fell asleep only to be rudely awakened by the sound of construction at 7:00 AM!!!!! Seriously, 7:00 AM?
I travel a lot for business and have stayed in a lot of hotels and never have I experience this!! You should be ashamed to put anyone in room 5215!
June 19, 2012
Rated 3 out of 5 by nattym Great location and views
This is my second time staying in the hotel and I was a little disappointed. I knew going in that the hotel was being renovated but was told that they are only doing certain areas at a time and my family and I should not be bothered. We arrived on Friday evening around 11:30 and were given a room on a Starwood Preferred Guest floor (62). My kids were thrilled that we would be high up!! Upon reaching our floor, we found stains in the carpet and a room that needed attention. The cleanliness was average as we found furniture in need of dusting and a few hairs in the bathroom. The minibar was empty and there was an old tube-style tv with mediocre reception. We went to bed hoping to get a good night sleep after such a long drive. At 7:30am, we were awakened to the room above us being renovated. Drills and hammers banging loudly on a Saturday morning!! The pool and fitness center were both very nice and all of the staff that we came in contact were very courteous. On Sunday morning at around 4am, we were awakened to an intoxicated couple who were just coming in for the night and were screaming and shouting profanities in the hallway and then shouting and slamming doors in the room next door to us. We called security and they promptly took care of the situation. We travel to Atlanta several times per year and I would love to stay at this hotel again but will probably wait until all of the renovations are complete.
August 1, 2012
Rated 2 out of 5 by Lance Failure to manage properly
My reservation agent told us me I would be on a higher floor for my stay and for this hotel, that was a deciding factor. When I arrived, I was placed on the 20th floor because of my pet. Had I had known, I would have stayed elsewhere since my great "View" was of hotel rooftops and the sides of buildings. Due to the hotel being booked, I had to wait in line to check in for almost an hour. You would think the hotel would have been prepared for this since they knew they were "booked". Also, I ordered breakfast room service at 9 am and was told the food would arrive in about an hour. It did not arrive until 11:40 am. I could not get anyone to answer my calls to the front desk or to room service so I had to go to the front desk to complain. No one during that time bothered to call me to tell me about the delay. Whenever I complained they just kept saying it was on the way and they were just very busy. Again, the hotel should be staffed to handle a "booked" hotel. I requested a late check out since our food was so late and was told no. Since the hotel was "booked" they needed me out of there on time so they could have time to clean it for the next guests arrival. I do not understand why a hotel can not better prepare and staff itself to handle a "busy weekend". I understand it was a busy weekend, but the staff and management could have planned accordingly and could have better handled the problems at hand. Very disappointed!!
February 18, 2013
Rated 2 out of 5 by Campos64 I didn't know I had to request a clean room...
Checked in to my 1 of 3 rooms to find that in comparison to the one of the other rooms it was not only extremely dated but filthy. There was literally a hand print stain on the wall, stains on the lamp shade, and the furniture was nicked, wobbly, and broken. The bathroom was in shambles at best. I called down to the front desk and explained my frustration, and she was hesitant to make the change at all. After making it clear the room I was placed in was unacceptable, and I would be happy to cancel my room for that evening she became more flexible and willing to accommodate my request. I did explain we had reservations, and I would need the new room key ASAP, I even offered to go get it from her. 20 minutes later, still no key. I had to call again and explain that we had to be somewhere on time. This woman was much kinder and said she would have it rushed up. It was, and the gentleman who brought it to us was extremely nice and friendly. I finally get into my new room and WOW what a difference. It was clearly renovated and more importantly clean. It's unfortunate it took over a hour after checking in to get to a clean room. I've never stayed at a hotel that you have to request a clean updated room. Typically that's the impression I would think you would want to give your guests from the beginning. Should you choose to stay here, I would recommend asking what kind of room they intend to put you in while making the reservation.
May 31, 2012
Rated 2 out of 5 by Mela701 Very disappointing
The staff was very friendly upon our arrival and the hotel was beautiful.
However, it was one of the least restful nights I've ever had in a hotel. It seems the walls are paper thin, because we could hear every noise from outside our room-- and we are generally heavy sleepers.
At 3 in the morning some sort of alarm went off, waking us both. After several mins, we called the desk, and they curtly said they would send someone up. A security officer banged on our door a few mins later, and after coming in to our room said he had heard the noise in the hallway, and left. Another several mins and much commotion later, the alarm finally stopped, but with no apologies or comments of any kind from the staff.
At 8:20 am (on Sunday morning), we were awakened again by the sounds of construction in one of the neighboring rooms. After calling to complain again, we were told that the hotel was undergoing renovations and that the contractors work 7 days a week from 9-6 and could not be asked to stop. The construction noise let up until after 9 and then resumed. It sounded like people were drilling through our walls so we called again. The staff reluctantly and unapologetically offered to move us to a quiet room for the remainder of our stay.
What a lot of money spent to be treated so rudely.
It was our wedding night, and we were exhausted from a long busy day celebrating our marriage. If we could go back and choose a different hotel, we certainly would.
August 29, 2012
Rated 3 out of 5 by FamousDamon I decided for myself. (3.5 STARS)
First let me say that customer reviews are a fabulous tool however, sometimes you have to take a chance and find out for yourself. I'm glad that is what I did in this case. Before my stay I even called SPG and inquired about the hotel and the amount of negative reviews, seriously. Now I dont question the experiences of those reviewers but in my opinion this is a great hotel. The hotel is cool and vibrant and there were zero visible signs that the hotel is currently undergoing renovations what so ever. The staff are friendly, helpfull and dont take themselves to seriously and I appreciated that. My room was very modern from the lighting to the Flat Screen TV and everything else I expected. I didnt spend alot of time in the hotel because thats not why I vsited Atlanta. I came to have a great time in the city. I think some of the reviewers are spending way to much time in the hotel and therefore create the opportunity for problems. Just get out of the hotel and have some fun why dont you! My only complaint is the parking. It is way too expensive and guests should be told at the time of reservation all the details surrounding this service. Its a very unpleasant suprise to find this out after you check in. None the less a creative person like me knows that there are ways to overcome any obstacle if you are resourceful and you have to be if you travel alot. My thanks to the Westin Peachtree for being a great host and I will return soon. CHEERS!!
May 29, 2012
Rated 1 out of 5 by Ginger5 Never Again will we Stay
From check in to check out this Hotel was the worst hotel I have EVER stayed in. We arrived at 5pm and waited over two hours in line to even check into our room. Then we had to wait another thirty minutes just to get on the elevator. The fridge did not work in our room as well as the ice machine that was on our floor. The pool was freezing the kids could not even swim in it. When I tried to call the front desk at 2:30am on saturday numerous times for the loud noise on our floor I recevied no answer. I tried reaching the front desk up until 4am then I just decided to walk on down in which I could not find anyone actually working the front desk. I had to search for someone for almost forty-five minutes in which the front desk worker was walking with a breakfast plate in her hand. She then advised security would be up shortly to handle the noise, I never show them or heard them but I guess by 5am the people finally decided to go to bed anyway. The children found prescription pill bottles in the drawer in our room from the previous person who occupied our room before us. Front desk offered to credit $100, however nothing has been taken care of regarding the credit. We went to order pizza in which was supplied with a card of local pizza places and obviously needs to be updated....! Then we asked for late check out for 2pm Sunday. When we returned to our room at 12pm our keys did not work. Needless to say the best part about this hotel was leaving it.
February 21, 2013
Rated 3 out of 5 by JoAnnW Check In Nightmare
The beds were heavenly - the view was wonderful - the car valet staff was excellent. We LOVED the Sun Dial restaurant. Now the bad news... the lady at the check in (was not wearing a name tag) was quite rude. We (my daughter and I) were greeted with a cold glare - like "what do you want from me?". I said we would like to check in. She said (again coldly and rudely) Name?. I gave her my and my husbands name because I could not remember which one I booked it under. She searched her computer and said neither one of us had a registration and she asked me where my husband was. I explained that he was unable to join us because of his job (active duty military - Navy Captain). Then I dug out my receipt from our Priceline booking and she said first that it was in my husbands name and so we could not have a room without his permission and then she went off in a huff to talk to her supervisor (who was not in sight). When she came back she didn't say a word - just typed on the computer and eventually handed us our room keys. I was thankful that ordeal was over and we were able to get a room. I had been driving for 7 hours and was exhausted. My daughter was registered for an orientation and tour of Georgia Tech in the morning. When we received our statement on checkout date the room rate was DOUBLE what we booked on Priceline. That was disturbing. My booking paperwork was all in our car in the valet parking so I wasn't able to access it without checking out and retrieving the car.
April 3, 2013
Rated 2 out of 5 by Keys Busy place
When we made our reservations, I requested an early check-in (1230) We arrived just after 1pm and the rooms were not ready so they were kind enough to store our bags. We returned to the hotel at 5pm and only one of the rooms was ready. We had to wait about 30 minutes for someone to check the other room. We also ended up waiting about 45 minutes to have our bags delivered which made making our dinner reservations more challenging. When we arrived in the second room we noticed that the bar was not totally restocked and the first room smelled of cigarette smoke. It appears that the cleaning crew rushed through these rooms which is not exactly what we expect from a Westin. I was told that they would gladly send someone up but because of our time crunch, we declined. They then offered to add SPQ points but as of today, they have not added them (it has only been 3 days though our other points have been added to the account.) To be fair, the hotel was completely full (while waiting for our second room a person asked to extend their stay but was told the hotel was completely full (it was after 5 pm!) I would hope that if the staff knows the hotel is full and someone remains in their room until after 5 pm, they are charged for a second night and the people left waiting are accommodated appropriately. I was also surprised at the size of the double beds in the room. They felt more like full size versus double beds and the windows attracted condensation that ruined the beautiful city views.
December 21, 2011
Rated 1 out of 5 by FrequentTraveler2013 Absolutely Awful - from a frequent traveler
If you are an SPG member, stay at the W, it's a little further from the central part of downtown, but still walking distant (through Olympic Park) and a much better stay.
Congratulations Westin Peachtree, you are the first hotel in my frequent travel experience to deserve a negative review.
Here's a summary of your lackings:
(1) Menu/ammenities list was not in the room requiring me to call and ask for a summary of it from the room-service...
(2) Jennifer from room service kindly provided a summary of the late night menu, then messed up my order and failed to correct it. I won't go into the details but she essentially lied and did not offer hospitality to expedite an order she messed up (stating "I'll check on why we didn't send you the pizza part of your order" when I asked her to repeat back my original order she replied "I only took an order of your salad. We have 3 kinds of pizza, which one did you want?")
(3) I then called the front desk to complain and request a refund. Sidney (or Cindy) was unsympathetic and lacking hospitality.
(4) Recognizing that the lack of hospitality transpired in 2 separate departments, I checked the cleansliness of the room. I had only just checked in. The toilet had dried liquid on both the seat as well as the cover. Last time I checked, I do not have the body parts needed to pee standing up. The sink also was full of hairs.
That all being said, Erica at check-in was lovely, as was Pemberton who delivered my salad.
Thank goodness I'm only scheduled to be here one night.
March 14, 2013
Rated 2 out of 5 by SBJ235 Not what I expected from a Starwood property
Booked this for a Valentine's Day getaway with the wife. Things started off poorly when we were sent to the room before it had been cleaned. Really took the sparkle out of the whole guest experience and certainly took the surprise out of the flowers that were delivered to the dirty room for my wife.
The bed was ok, but furniture had seen better days. Obvious some partying had gone on in there with bottle-opening marks on the edges of things and drink straws stashed in the couch cushion. I don't believe I've seen a cathode ray (SD) television since I stayed at a hotel in rural India four years ago. Could have sworn the description online before booking and the stand-up displays in the lobby advertised updated furnishings and '42 flatscreens. Minibar was locked with no real explanation as to its operation. Didn't seem to have power anyway.
The staff was pleasant enough. Some were very nice, others you could tell were very frustrated with the product they had to deal with. We live in Atlanta and have been to the Sundial many times. That has also gone downhill. No longer rotates and one server for the entire place on a Saturday at 6 p.m. seems a little insufficient.
Don't think we are picky people at all. But overall, we were disappointed and left kinda feeling sorry for the place. I guess I had always had the impression that this was a much classier hotel. Seems like it is more for the out-of-town conference crowd that needs to herd lots of bodies in and out. There is a very nice hotel across the street that we discovered when looking for a late-night snack.
February 15, 2012
Rated 3 out of 5 by mmelissamj Not what I expected
IF you look at all the pictures provided on the hotel website and the price that accompanies the hotel, you will believe you are about to embark on a journey of luxury for a few days. Unfortunately, that thought could not be further from the truth. In my experience, the room was just average. The pictures seen on the hotel website and the actual room you can receive vastly vary in comparison; definitely, not what I expected for the price of $158 to $400 dollars a night. We hosted our family reunion in ATL and therefore booked at least 15-25 guest rooms. The rooms my sister, my parents and I stayed in were not remodeled. The bathroom floor was sticky, the carpet was old with Iron marks in the floor in my room and my sister's room. The desk chair was old, dingy, and the wood was peeling. Wireless cost $15/daily. Parking information is not easily found on the website, valet parking is $29/night and self parking $22/daily, however if you self park and move your car throughout the day, for any reason, you will incur additional fees.The wait and reception staff were kind and welcoming. The hotel lobby and pool are beautiful. The SunDial restaurant, the view to get there and the view from the rooms on the higher floors is breathtaking. The location is Central to anything Atlanta and most attractions are within walking distance, which is nice. However, the room is where I have to lay my head down at night...It would have been nice to have a more modern room with amenities such as complimentary Wi-Fi and perhaps even complimentary continental breakfast for the cost of rooms per night.
July 4, 2012
Rated 1 out of 5 by AsYouWish Nice room - spent hours trying to get key/lock to work
I'm a frequent traveler and on arrival at about 9pm was told that I had been upgraded to a suite. When I went to the room, my key opened the sitting room, but not the bedroom, and the door between the rooms as locked from the bedroom side so I could not enter the bedroom. I called "service express" to order room service and ask that the bedroom be unlocked. Room service was backed up with a two hour wait. The service express person had to check if the hotel bar was open and after telling me that it was, suggested that I get the key replaced when I came down to eat. After eating, I had a second keymade; that one didn't work, nor did the third. Finally security met me at my room and opened the door, but didn't have a key for me. The security person asked if I was planing to go out again that night, and I told him that I would need a key in the morning after going to the hotel gym. He promised to come back with one then didn't return. Now it was after 11pm, and I called "service express" again and asked if someone was coming with the key. She promised to have someone come within five minutes and also promised to call me back in 5 minutes. Ten minutes later (I timed it) no one had come, I called again. Finally after 30 minutes, the security person came back with a key that still did not work. He told me that the lock would need to be reprogrammed. I asked if he could do that without entering the room, and he told me that he could, so I told him I was going to bed and asked that he slip the key under the door. In the morning, the keys he had left worked on the bedroom door, but not the sitting room door.
April 14, 2013
Rated 1 out of 5 by MMsew Never again
This was the single worst hotel experience of my 61 years. I arrived by MARTA and walked to the address on Peachtree to find the entrance gone and no instructions on how to find it. The hotel is on a hill and so walking around it with VERY heavy luggage and equipment in hopes of finding a ramp was not promising. I brought my equipment up the stairs one at a time to find myself on the 7th floor meeting rooms with no dirctions to the lobby. As became the norm, I waited an extended amount of time for an elevator only to find the printing next to each floor was so lengthy and small at thigh height that I had to get on my hands and knees, dig out my reading glasses to determine that the lobby was on the 5th floor. My room was wonderful. The first morning I left my room 50 minutes before my class and was joined by 21 other guests over the next 45 minutes with no elevator available to us. When I called downstairs an elevator arrived, empty in 30 seconds which means it had been sitting idle during rush hour. I missed breakfst and the beginning of a very expensive class that I had paid for out of my own pocket. My room key never worked twice. I kept it isolated from the cell phone as I was told. Without an elevator, that meant I was stranded in the hallway, locked out, hauling heavy equipment with no way to fix the problem. Call downstairs? Sure, and waited hours for help. Same with the request for coffee. I'm sick over how much I spent to be so miserable. Because of the elevator there was less time for meals and next to nothing was available quickly, or reasonably priced. The staff was friendly and well mannered, except for the man answering the emergency phone. Guess he wished he had another job.
October 16, 2012
Rated 2 out of 5 by Sunny12 Disappointing Westin
- Self-parking is charged every time you leave the parking building
- Self-parking can't be charged to your room
- Self-parking payment machine didn't read credit card on day 1, so needed to call somebody through it. Somebody came took the ticket and my card to pay upstairs and bring it back to me, in order to be able to leave the building (N minutes later...).
- On day 2, I paid upstairs before going to parking building. Somebody in his car in front of me was dealing already with a problem with the credit card/ticket machine. When a lady came to his rescue, the gate was open and he left. Next, the machine couldn't read my paid ticket. The lady took it and had to leave (again), take it somewhere else and come back (NN minutes later) before I could leave the parking building. So self-parking was a nightmare.
- At room on 58th floor, late at night (after 11pm) you could hear somebody taking A LOT of ice from the ice machine. It was very loud, and for a long time.
- When I came back from work, my room smelled really strong, like a toxic glue. Also, I could clearly hear somebody drilling just above my room. They told me that they were remodeling on the 59th floor. I can't understand why they would let us stay on the 58th floor if so. I think that the ice machine event was also related to the remodeling (and not to a guest).
- I couldn't stand it more so I decided to cancel my reservation for my last night in Atlanta, and moved to a different hotel.
- Minor detail: This location doesn't have the usual heavenly beds that other Westins offer.
I travel for work every week and this was the worst experience I have had a a hotel so far.
- Staff at reception was nice.
September 13, 2012
Rated 2 out of 5 by AEC2012 This hotel is arctic and has poor service.
I was at the Westin for a conference. When I checked into my room it had not yet been cleaned, and there were dirty towels on the floor in the bathroom, etc. I called down to say I had just checked in and my room was dirty, and the woman at the front desk said "They probably hadn't gotten around to cleaning it yet." After explaining for a few minutes that I wanted a clean room when I checked into a hotel, she told me to stay in that room while she sent someone up with a new key. This took about 10-15 minutes while I waited in the other room. The new room they took me to was clean and comfortable.
Other problems with this hotel:
-no outlets near the bed.
-FREEZING temperatures. In my room I always had to have the AC off. Even when I set it to 76, it was extremely cold. I think this hotel has faulty temperature sensors. Whenever I went to a conference session I had to bring multiple sweaters and a scarf, and everyone was talking about how cold it was all the time. A coworker of mine had been expecting Atlanta temperatures, but had to go shopping to buy warm clothing so he could attend the conference sessions.
-elevators take forever to come (it's a very tall building) and you have to insert your card when you want to go anywhere. You need to leave yourself at least 10 minutes to get from floor to floor.
-I had a key stop working and called down to the front desk from the courtesy phone in the hallway. They said they would send someone up to help me, but it took so long that I kept trying my key and eventually it worked. By the time I had gotten in, changed, put on makeup and left, no one had shown up to help me, so I would still have been waiting in the hallway.
All in all, this is a beautiful hotel in a nice area. if someone wanted a convenient location it would be nice, but I would not recommend it for the price.
June 18, 2012
Rated 2 out of 5 by DragonConSmurf Security is a problem
I was a guest during Dragon Con. We wanted to watch the parade saturday morning and came to watch in front of the hotel. We arrived on the steps 45 minutes before the parade started. Your security people were walking up and down the stairs making sure that there was enough room to get in and out of the hotel. Even for the first 20 minutes of the parade everything went good. That is over an hour standing on your steps by the way. Your security staff had to ask someone to get off the flower box just to the right of the stairs and everything was still good. Here is where the security people changed. Some older person, I assumed either a supervisor or the security manager, come out on the stairs and started yelling at people to move. He all but physically forced people to move. When he asked my party to move, there was literaly no place for us to move. When I asked him where he wanted us to go he stated, "That is not my problem you need to get off my stairs. Move sir." The person behind me on the stairs could not even lean down to get his bag we were packed in so tight because of this security person. I asked him what had changed and he again told me to move, even though there was no place I could move. I then stated that he and his security needed to make up their mind as we, and a few others, had been standing there for over an hour. He then yelled, "I have made up my mind and you need to get off the stairs." Again there was no place for us to go as the sidewalk was full and the bottom of the stairs were packed with the people that this person had already bullied in to moving. This is not an acceptable practice. I have worked in the hotel industry and this is the most blatent abuse of guests that I have every been party to. If this is how you are now treating guests, then I will look to other hotels when I am in Atlanta next time.
September 6, 2012