Rated 2 out of 5 by sammyxz My stay
We we underwhelmed when we entered our room. The room was not clean and fresh. there was dust on all of the furniture including the tv and there was a pack of gum from previous guests left on the floor. i asked that the gum be removed by the cleaning staff and told her specifically where the pack of gum was located but upon our return to the room the pack of gum was still there. There was lots of children on our floor that were constantly slamming doors, loud and running through the halls at late hours. There was a cheerleading convention in town and we would have appreciated a room away from the children. My anticipated stay at The Westin was less than we hoped.
February 17, 2014
Rated 1 out of 5 by Tracy92 Customer Service is an abomination
Acting manager refused to assist after our reservation was mixed up by the hotel. She even refused to answer SPG phone calls. Finally get to the room we had to settle for and our luggage was not in the room as we were told it was over an hour prior to us getting in the room. Had to track it down to a storage room. Also premium room had insulation exposed in the ceiling by the window. Great for asthma. Would not recommend.
February 13, 2014
Rated 2 out of 5 by Est2012 My first stay: Not What I Expected
In planning our first get-a-way since having our child, my husband and I decided to stay at the Westin Peachtree Plaza Valentine's Day Weekend. Needless to say, we left the following morning. We were unable to park in the hotel parking and had to park over a block away and pay a high overnight parking fee ( way higher than the hotels), we ordered room service and the food arrived cold, it took at least 20 min to get on the elevators, and there was a cheer leader convention with little girls running around every where. We received an apology for the inconvenience and $40 credit and were told we could not upgrade our room because they were full. We made the best of our stay and decided to leave early the next morning.
February 17, 2014
Rated 2 out of 5 by bearne23 Bad Experience
We arrive and there is no more valet parking. It is valentines day and I've got romantic package booked. There is 8 million cheerleaders at the hotel and it takes 30 minutes to get elevator to are room. After getting to room there is no champagne that was included in package. Also roll away bed wasn't there as we had requested. We ordered roll away bed and went to dinner after coming back the champagne was there but no roll away bed. I called front desk but there was no answer. We all three had to sleep in same bed. Also the rooms are not well insulated and the cheerleaders were constantly going in and out of rooms slamming doors until about 2:00A.M in the morning. This was suppose to be romantic experience but wasn't.
February 17, 2014
Rated 1 out of 5 by FlyWobin Poor service
Very slow, disorganized front desk staff. Waits to check in and take care of minor issues, and to check out. Starwood Platinum express check-in desk was never manned. No upgrade offered as Starwood Platinum.
Odd concierge whose first words to me were that he was "happy because his mother and sister died a long time ago". I did not know how to respond to that unsolicited statement!
Poor signage on the elevator banks led to many guests boarding the wrong elevator.
Rooms are average for a Westin, higher floors have great views. My bathroom was tiny.
Overall, seems to reflect the general malaise of poor customer service standards seen across downtown Atlanta.
Not recommended to frequent travelers.
February 6, 2014
Rated 1 out of 5 by leigh30 worst stay ever and we are regulars - very dissappointed
We stay here quite a bit but this stay was awful. here is a list of issues
some sort of construction work from 3:00 am to 9:00 am. kept me up all night with the sound of hammering or removal of title. couldn't tell which but the timing was ridiculous
dirty comforter which took house cleaning 3 hrs to change
obstructed view - we asked to change and were told we couldn't - couldn't check out online
no valet parking
February 20, 2014
Rated 2 out of 5 by MandieNJ UGH
My room was not clean, there was a layer of dust on everything, and hair in the bathtub upon arrival.
The coffee bar was never fully replenished. Each day you would get coffee, but no additional creamer.
The temperature in the room was impossible to control and was always too cold, or hot (with a beautiful 70 degree temperature outside).
Room service was at a constant one hour delay, and would close before the published 11pm time (very inconvenient as I was there on business).
I can deal with ALL of that, but the worst part of my stay was how you could hear EVERYTHING through the walls. Every time someone closed a door, it would slam and wake me up. Every conversation could be heard in the hallway at all times of the day/night. I have never had worse sleep in a hotel in my entire life.
February 26, 2014
Rated 5 out of 5 by SherrySG Beautiful Room, Beautiful View, But Room Not Clean!
Check-In was easy. The room was gorgeous, with such a great view! As we settled in, we noticed how very Not clean the room was! Everything had a thin layer of dust. There was dried up food on the desk. The shelf in front of the tray with the drinks was sticky. There was dried up food on the ice tongs. We requested a clean ice bucket, but one never came. The sink in the bathroom was dirty. and I checked the glass drinking glasses. The were never washed. You could see where something had dried on the bottom of one of the glasses. I was so very disappointed, but my husband did not want to be a bother so we cleaned up the spills and wiped down the sink. I know that we should have asked for another room, but we didn't. Hopefully, this was a very rare occurence. BUT, the room should've been clean to begin with and I still would've written this review! Once we cleaned stuff up, our stay was absolutely wonderful!
February 26, 2014