Rated 2 out of 5 by peteS1 Hotel fine, but checkin was terrible and staff didn't care
The room and stay were fine, but the checkin process was awful. There were a large group of us all from the same flight booking in at the same time - which was well known by the hotel - but there were about 50 people waiting to check in and only two staff working to check people in. It took over an hour to check in for some people. The worst bit was that staff didn't seem to care. There were other people at other desks seemingly doing admin tasks on their own who just kept their heads down and ignored everyone. At one point, one of the two checkin staff went off somewhere for 10 mins - down to 1 person. Even when we raised it with someone who happened to be passing, nothing changed. All in all - pretty poor.
July 26, 2014
Rated 2 out of 5 Bad experience
WE arrived and it was complete bedlam. Finally I got attention to valet the car and unload the bags. Took over an hour to get bvags to the room and had to call a second time to get them. Air conditioning didn't work properly and had to call. Check out was equally bad. It took 45 minutes to get some help and that was after the second call. He was kind and helpful and said they never got the request and it happened all of them time. He was apologetic. The restaurant on top was nice.
July 27, 2014
Rated 2 out of 5 by Livid Lack of communication
I did not enjoy my stay because of the Valet Parking arrangement. It was ridiculous. I was misinformed the first day I got there, which caused me to have to pay and extra $30.00 for self-parking. They were suppose to adjust my bill for me and give me a credit ($12.00) since I paid the $22.00 and it was not my fault , but no one did anything. Then when I came down to get my car, they inform me that I owe $20.00 more for valet parking. I was so frustrated at this point that I just paid the $20.00 and told them to get my car and let me out of there. So I'm sure you can understand why I feel the way I do.
July 23, 2014
Rated 5 out of 5 by Jane101 Exceptional staff
I had a medical episode while checking in. The front staff was kind and responsive and security person accompanied the bellman to my room. As the afternoon went into the evening it was clear I was not "normal". The evening security supervisor was awesome...even walking me to the pharmacy and letting staff know to give special attention if they heard from me. Unfortunately I had to cut my stay short, leaving the next morning.
July 27, 2014
Rated 4 out of 5 by Ten12 Hotel was confortable and great location when visitng ATL
i was not pleased with the room service it took 2.5 hrs to receive mt food and when i dd get service the order was wrong. I do not eat meat and order a salad, the salad came with chicken on it. Took so long I was to frustrated and tired to complain. upon check out the front desk did nothing to satisfy my desire to see someone held accountable for this blunder. Great hotel and clean.
July 26, 2014
Rated 5 out of 5 by HelloKittyGirl2 Terrific Remodel of Rooms
My last stay was over two years ago, the hotel was in the midst of repair from big storm which took out a lot of windows. I love the remodel of the rooms, the bathroom is AMAZING! the bed is always comfortable and I love that I can be conservative with housekeeping. Concierge was extremely helpful with directions and information. Check in is always pleasant and quick. All personnel are courteous, knowledgable and respectful. I was there for the summer gift show and this is the hotel to be at because it's close and the service is EXCELLENT! I wish there was the exercise channel on the TV service like before. Too many infomercial channels. I liked doing yoga in my room with the TV program.
July 21, 2014
Rated 3 out of 5 by WA2014 Service was slow & noisy room
I am a SPG member and waited 30 minutes to get checked in, in the line. Also, i was given a room next to the service elevator and did not have a sound sleep as i could hear people coming in and out all throughout the night.
July 26, 2014
Rated 5 out of 5 by AmericasMartVisitor Staff anticipates needs
I had a great stay overall, but the defining moment was when I had just returned from a 12-mile run in Centennial Park. The bellhop on duty saw me approaching the revolving door, must have seen I was sweaty and having just worked out, and as the door opened to the inside he was there with an ice-cold bottle of water for me! It was a busy entrance with plenty of other activity going on, but without neglecting other responsibilities, he had been observant and made a gesture that was so appreciated!
July 12, 2014