Rated 1 out of 5 by Sjmurph Filthy
My husband and I just stayed at this hotel and we were very disappointed by the appearance of the room. It was sooo dirty even my husband couldn't believe it! The vacuum hasn't seen a crevice tool in months and under the TV was half an inch of dust along with change from a previous guest. Behind the night stands and along every edge was terribly dirty! Also, we thought it was pretty expensive to have a simple drink in the lounge. We purchased 2 domestic beers one night and it cost us $15.00 along with having to pay for WiFi, which I never had to do in my life, even in a much cheaper hotel. It has ALWAYS been complimentary. Will never book this again!
May 18, 2015
Rated 5 out of 5 by MzLdyKay Perfect Visit
Everything about my visit was perfect. The room was comfortable and the staff was friendly. My skyline view was amazing. I will definitely be back and recommend this hotel to everyone.
May 15, 2015
Rated 3 out of 5 by EQ1234 Disappointing customer service and lack of attention to detail in room.
Pros: Room was spacious and comfortable. Nice view.
Cons: I payed an extra $50/night for the "premium" rooms which are advertised as being on floors 57 or higher. When I checked in I was actually given a room on the 50th floor. After realizing this I went to speak with the front desk staff who apologized for the website being incorrect. My only consolation? "Well you still have access to the complimentary wifi." Thanks, but in case you didn't know, most people don't book the premium hotel room just so that they can check their email for free.
Other issues: I found dried rose petals scattered about the room, clearly left over from a romantic evening for a previous guest. The packaged soap in the shower was already opened. Lastly, the morning coffee selection consisted of four different kinds of decaf coffee. Almost seemed like a joke.
May 10, 2015
Rated 2 out of 5 by Rococo Awfull SPG experience
I always choosed Westin or SPG affiliate hotel when I travel and I have to say that it is always been a good choice but this hotel and its guest services make me question wether I will ever go back to one of their hotel. First the room has not been cleaned from previous guest. The duvet was spoted with .. whaterver, the bathroom miror was full of toothpaste and hair all over the bath's wall. I had to ask twice to have it clean and still the hair were left in the bath. The room was never clean in the four days I was there, but somebody keept coming in the room to put a new bottle of water (thank you) but didnt do the bed OR leave those $5 rebate they are supposed to have. I had to argue when I left to get the point put into my account. Plus, the SPG clark didnt want to help me because I was not a gold or platium member (but didnt offer to check if I could be), she told me to wait in line and keept talking with her colleague. We could all used that colleague as well as their was more the ten people in line! The overall experience has been very unpleasent.
May 4, 2015
Rated 1 out of 5 by NB1117 Unleasant experience
The towels and sheets smelled as if they had been left in the washer too long; that musty smell. It was the same for entire stay. The glasses smelled like it too like it's in the water.
May 1, 2015
Rated 4 out of 5 by Ambertv7 Great view
The floor-to-ceiling, wall-to-wall windows are spectacular. The beds were comfortable and the furnishings were clean and looked nice. The Sundial bar had a gorgeous view and good food, and the breakfast cafe had good food, as well.
The downsides were that the fan in the room was extremely noisy and the lobby and halls were very cold. Finally, one of the phone handsets was on the floor behind the curtain, apparently unnoticed by housekeeping and it beeped several times at some time around 3:15 a.m. two nights in a row until I finally found the cause of the beeping and replaced the handset on the base.
April 25, 2015
Rated 3 out of 5 by ryan987 This hotel was nice but could have had better service
This hotel was very nice and i enjoyed staying here. However, I called in the day before and the day of check to let them know i was arriving early so that my room was ready. I got there at 12:30 and had to wait till 3 to check in. Would have been fine if i could have a drink at the bar but it didn't open till 4:00. When it was time to check in there were 6 desk where staff could have been checking in the guest. Instead, there was only 2 desk open checking in tons of people on a busy Friday afternoon. Took me 40 minutes to get through the line and get my keys to the room. There is also a $49 room service charge on my account that i did not order. I have tried to get in touch with someone but no one has called me back. The cleaning staff were great, very friendly, and did a wonderful job cleaning the rooms when we wanted. Other than that the location is great and perfect for anyone wanting to be walking distance to a lot of what Atlanta has to offer. I would go back.
April 21, 2015