Rated 3 out of 5 by Latara36 Hotel experience
I was disappointed in the appearance of the bathroom. Before my first usage of it there was hair in several spots on the floor. My refrigerator was very warm so I used ice to keep my beverages cold. I know I could've called the front desk to address these issues but at this point I was already disappointed and did not feel up to moving to another room or anything else. I'd just like to suggest that the cleaning crew make sure they're doing a double check on things. Outside of this my stay was okay, not sure if I will return......
March 23, 2015
Rated 1 out of 5 by Lmeek Not a typical Westin experience
Checked in Friday and signed up for their green program. As of Monday night at 9:30 the room had not been cleaned. After 2 calls one at 6pm and one at 9pm. Asked for clean towels promised than but at 10pm still did not have them. Valet parked my car took 1 hour to get it back. 5 people in line behind me got theirs first while they tried to find mine. Guest disturbance at 7am on Sunday resulted in 1 hour of yelling and a final arrest. I am dismayed as a SPG member that this was my experience. Room also was located near the staff elevator and I was woken early every morning even with a sound machine.
March 16, 2015
Rated 1 out of 5 by tshjm ROOM AVAILABILITY
I booked our rooms through On Peak about 8 weeks before our visit. I've stayed at the Peachtree Westin countless times over the past 25 years. When we arrived at 7:00 PM on March 17, we were told that our room was unavailable. We went to our dinner meeting in our travel clothes when we were given a promise of a phone call when the room was ready. At 9:30, when we had not received a call, we went to check. Still no room available. After I spoke with the agent, and the manager on duty, and literally begged for a room, at 10:15 we were finally shown to our rooms. Luggage didn't arrive for 35 minutes. I find this service not up to the standard of the Westin Hotels I've stayed in before and not the normal good service of the Peachtree. We were treated as if all this was not of importance and we should just be patient and wait. I am Not a happy consumer today.
March 20, 2015
Rated 3 out of 5 by sock very disappointed
Our experience with the Westin in the past has been great. However this visit was a disappointment. The room was not adequately cleaned and supplied, even after two phone calls over the course of our three night stay. The staff taking the call did not even contact the housekeeping supervisor, according to another supervisor who finally responded to our complaints the day we checked out. Food was good, but wait staff in restaurant were slow. Room service breakfast was very good.
March 16, 2015
Rated 2 out of 5 by Telly18 Hotel room was surprisingly dirty and not up to par
First thing my husband and I notice when we walk in the room is an iron imprint right in the middle of the carpet. My husband calls the front desk several times bc we want to make sure we don't get charged for the damage and nobody picks up. The phone actually hangs up because of too many rings. The bathroom ceiling vent was covered in dust (I took pics) and the bathtub stopper was dirty with rust around it (I took pics). The shower curtain had dirt stains on it too, which I also took a pic of. I turned one of the headboard nightlights on and saw so many dust particles flying from the headboard (my guess is bc it's a fabric headboard and needs to be dusted routinely). It caused me to wake up in the middle of the night sneezing and I have such bad allergies and asthma...now on the upside, I will say the bed was extremely comfortable and I would have had perfect sleep if it weren't for the ridiculously dusty headboard waking me up. It's a shame because my husband took me here for my birthday. We had high expectations for the Westin, but were thoroughly disappointed.
March 3, 2015
Rated 4 out of 5 by CheerMom5678 Food services are not available late enough!
38,000 athletes were in Atlanta for a big cheerleading competition. The hotels were all booked. Knowing this, the staff should be willing to accomodate a big crowd. It was upsetting to know that food is not available after 11pm and when trying to order room service, the wait was TWO HOURS!! C'mon! When asking our bartender why they can't make some more food when clearly everyone was asking for a menu, he rudely said "I've been working for 13 straight hours". Not the answer I wanted to hear when I'm paying big dollars to stay at the hotel. When a big event is scheduled in town, there should be more people staffed. And none that have attitudes with guests because they feel overworked.
February 18, 2015
Rated 3 out of 5 by sopson not a satisfied guest.
This was a very nice hotel but it wasnt at all what I expected.the pictures online made the rooms look much nicer.I was kind of disappointed in the price we paid for the room we actually received.
February 26, 2015
Rated 4 out of 5 by AleTGJ4 Hotel Staff needs improvement
It took 4 phone calls to front desk for a remote control. Staff at front desk needs to be more welcoming with guests. All staff needs a lesson in hospitality.
February 17, 2015