Rated 2 out of 5 by MrsB41 Does NOT live up to the Westin name!
This hotel was a great disappointment!!! This was supposed to be where we spent our honeymoon (3 nights). We chose the Westin because of it's name and the website. The lobby was amazing, but nothing else was. Our reservation was messed up. They had us in a room with 2 double beds. They changed us to a king size room and were told, "we'll give you something special for your honeymoon!" That something special was an awkwardly placed treadmill! The room was horrible! The air was broken, the sink was stopped up in the bathroom, the bathroom counter clearly had not been clean. The carpet felt sticky. The bottom of the bathroom door had huge dents and pieces of wood were missing from the door. We complained the next morning and were given another room and a breakfast voucher (which we were told the night before you get free breakfast anyway from 6-10am). The only difference in the second room was that there wasn't a treadmill! we quickly packed our things and cancelled the rest of our reservation. The ONLY reason we spent one night there is because we had driven from Florida and were dead tired at 12:30am, otherwise, we would have not stayed that night.. I've stayed in another hotel right down the street from this one and prefer that one over this one..........and that hotel is not a 4star!
March 31, 2015
Rated 3 out of 5 by kate2050 Difficult night
We have stayed at the Westin Airport Hotel in ATL before but this past Tuesday night didn't provide for the usual great accommodation. When we checked into our room, there was a fruit plate addressed to another guest. We never touched it but felt like we were in the wrong room. The room smelled like smoke and we've always had a non-smoking room. Also, at 3:30am, the attached room guests were loud, turned on a radio and generally prevented any additional rest for us. We asked them to for quiet, but to no avail, until they finally slept themselves after 4:30am. Not Westin's best night....
March 26, 2015
Rated 4 out of 5 by Brad1000000 Nice Airport-oriented Westin
I stayed here primarily due to the reasonable rate and proximity to the airport. The offer a frequent hotel (every 20 minutes) so I dropped off the rental car to avoid the $16/night parking charge.
There are basically no platinum benefits; I apparently received a "deluxe" room, but it seemed pretty normal. I got in late and left early in the AM, so didn't try the restaurant, which occupies most of the lobby area.
I would stay here again as the rate was reasonable and easy access to the airport.
March 21, 2015
Rated 2 out of 5 by Patrick19 Not Westin Standards
For a Westin, this hotel is below the average standard. I got the sense that most guests at this stay under a corporate contract and therefore, do not represent the hotel's true customer. As a result, the hotel's staff and it's Westin "polish" are a bit tarnished. The room felt yet even though there was an attempt to spruce it up, had thin walls, and the HVAC unit wasn't effective. The restaurant is not very good given the prices. Also, we rented a conference room for an 8:00AM start and my colleagues and I had to wait 15 minutes before getting in because Security had to rekey the lock. I expected that the conference rooms would be reset (i.e. locks, cleaned, etc.) every night so the next customers can get started without a hitch in the morning.
March 21, 2015
Rated 2 out of 5 by Manju Mixed Review
This is a beautiful hotel. Great room and the food was really above expected. Customer service was great when I first checked in very helpful. I went to bed got woken up two hours later by the loudest people and music next door. I called downstairs and they sent security. They were quiet for about 15 minutes. It all started again. I waited for about an hour and had to call again. I thought for sure I would get to be able to sleep then but they started back up again. By this time it is 330am still no sleep. I figured since I wasn't going to get any sleep here I would go ahead and get to the airport almost 5 hours early. I went to checkout and explained my experience she did take off my room service but I told her I wanted to still talk to a manager. She rolled her eyes and told me have a nice day. Why couldn't they either kick those people out after I had to call twice or move them. Not happy at all and would expect more from this hotel. Would not recommend at all if they can't handle who stays there!
March 17, 2015
Rated 5 out of 5 by LetMeSleep2012 Thank You
Just want to say thank you for to the ENTIRE staff for being constant. Being Constant GOOD!
March 3, 2015
Rated 5 out of 5 by MzLdyKay Wonderful Hotel
I truly enjoyed my stay. The room comfort was very satisfying. Linens and towels were clean. The room had everything I need inside. It's not too far from the airport. Only minutes away. Somewhat of a drive to Midtown but it was worth it. My only dissatisfaction with the hotel was the downstairs bar. I asked the bartender how is the calamari there and she replied "like any other calamari." Not the answer I wanted. I have had good and bad calamari and there is a HUGE difference. My friend's wings were dry too. Otherwise, great stay. Will go back.
March 2, 2015
Rated 5 out of 5 by Chasity2015 Great stay
Everything was great! Front desk very professional and upbeat
February 24, 2015