Rated 5 out of 5 by Chasity2015 Great stay
Everything was great! Front desk very professional and upbeat
February 24, 2015
Rated 4 out of 5 by motivated67 Very awesome hotel
My stay at the Westin hotel was a very pleasant experience from the very kind Bellman to the registration desk to where I self parked my car because I chose to. My room was very comfortable, clean and it had everything that I needed. The food was awesome. I truly felt nurtured.
February 14, 2015
Rated 2 out of 5 by Cbon220 Staff Needs Further Training
I booked my room through Priceline. I added a room a few hours later, so therefore I had two separate confirmation numbers. Upon check-in, Tracy (the staff member that checked me in) informed me that I would be allowed to stay in the same room for the duration of my stay, which I appreciated. This was Saturday. Sunday afternoon my boyfriend left to attend a meeting. I got dressed to go to the Fitness Center. The only thing I took with me was my phone and my key card. I get to the Fitness Center and my key card did not work. I went back to my room and my key card did not work there either. Needless to say I was not "dressed" to parade around in the lobby. But I did not have a choice. I went down to the lobby to try to figure out what was going on. I was informed that I was no longer a guest at the hotel. I told the two ladies that were working that I in fact had two reservations and they said that I was supposed to come down that morning and check out and re-check in. I was furious. She asked me for ID and I was befuddled. All of my information was in my room. Now, I had to wait for Security to escort me back to my room to retrieve my belongings. Not only was this inconvenient, but it was embarrassing. Especially, when it could have all been prevented. I asked Cynthia (I believe that was her name) why was I not told this was protocol when I checked in yesterday by Tracy. She said she "normally" tells guests what they need to do in these types of situations. Well, in my opinion, normally is not always. Tracy needs to be consistent. Period. No one has time for this. I know I do not. I also was not asked if I wanted to become a rewards member. It was not until I experienced my lock out and I was waiting in line to be helped that I heard someone else get the offer. Just poor customer service from Tracy.
February 3, 2015
Rated 4 out of 5 by glorys This hotel is ok
Nice staff and facilities
February 13, 2015
Rated 1 out of 5 by jaTony1966 This was my awful stay at any Westin
The front person Ms. Angela was not professional. I made reservation a month in head of time. It was my wife and I ten anniversary. We have stayed at the Westin downtown Atlanta several times. We choose that Westin for something different. The first dest personal Ms. Angela treated us as we was just another number very short. The room she assigned us wasn't ready to stay three days and two night. The room smell wet and old. Went back down to the front desk and the person there was much better. I know business but you can't serve but one at a time. My anniversary was a bust my wife and I spent the most of our time somewhere else. I will not be coming there to stay and I will tell other about the experience I had.
December 9, 2013
Rated 5 out of 5 by Bg2012 Years of visit!! Still good!!
I have stayed at this hotel for the past 10 - 15 yrs. Everyone are very kind and friendly like coming back home. Staff are great from shuttle pick up, check in, bellman and restaurant staff, etc. which make you feel comfortable from start. Occasional I take my family with me for couple of days of stay. They have a great experience too.
As a heavy traveler, I pick this hotel if I have to drive 5 - 10 miles to my business meetings over others. I have never had a bad service at this hotel or if I had a problem it was corrected in a timely manner. I do appreciate everyone for all the great work and knidness. God bless!!
May 19, 2012
Rated 5 out of 5 by LetMeSleep2012 Top service
Chris, Rosemary, Leesha I love the front desk staff along with the rest of your personal. Keep up he good work
January 28, 2015
Rated 4 out of 5 by wetravel When rates are right I stay
This Hotel has all one needs and more.
December 28, 2014