Rated 3 out of 5 by Mike159 Good Hotel
This was my first time staying with the Westin brand. I didnt know what to expect but did not feel this location lived up to the expectation I associated with the Westin brand. The room I received needed some work. The desk had power outlets that did not work. this made it difficult to work in the room. Best employee was the valet staff. They were great and very helpful!
February 15, 2014
Rated 2 out of 5 by Love2run I'm sorry not impressed.
I had acronym with none working phones. It took over three hours to get them fixed. No coffee in the room they ran out. I ordered food. It never got to me. I ended up ordering pizza from an outside facility then the hotel did not allow deliveries. The bar was a very nice experience. Excellent bar tenders. They really took pride in their job and very attentive and polite.
January 23, 2014
Rated 4 out of 5 by VCSEL Overnight Stay
Last minute booking due to cancelled flight. Staff was very accommodating to meet early and late check-out times. Very friendly staff. The 8th floor room had a king bed, two sitting chairs and full closet. The bed and chairs were very comfortable. Free internet was sufficient for web browsing and email. The room was very reasonably priced for the comfort and cleanliness.
February 12, 2013
Rated 5 out of 5 by Mirei127 appreciation
Thank you for your good service and good support to JW international convention.
So I could have a very impressive stay in Atlanta .
I have one suggestion for you.
The air conditioning of whole hotel is too cool for most of Japanese people.
If you raise up the temperature setting 1 or 2 degree up, it must be more comfortable for us all.
July 23, 2014
Rated 5 out of 5 by LMHUR Best Airport Hotel by a Mile
We've stayed at three other Atlanta Airport Hotels in the past and this is by far the best. Its perhaps not a typical luxury Westin say in the vein of buckhead but its absolutely a 4 star hotel. The service was great, meaning the people who work there are genuinely nice. Cool indoor/outdoor pool with whirlpool, nice rooms, clean, room service food was well above par.
June 25, 2012
Rated 5 out of 5 by JAHRMANA Expectations met
My experience was excellent for a holiday weekend. From speedy check-in (even with overbooked property), to room status and staff smiles all around. As a former member of the travel industry it is always refreshing to be the recipient of high customer standards and quality. I will continue to recommend Starwood properties and the WESTIN Atlanta Airport in the future.
April 2, 2013
Rated 2 out of 5 by Ant12 I would not choose this hotel again !
The front desk staff needs an overhaul. I travel all the time and this was probably the worst I have experienced. Had to wait 25 minutes to check in and I was third in line when I approached the desk. I needed to constantly get back in line for the front desk to correct things that were already suppose to be included. I was to have breakfast included, but did not received the coupons to show at breakfast time. I had to wait back in line at front desk only to have it debated. Parking was suppose to be included, only to have to wait in line three more time to discuss why it was not. Now I am having to work through the parking machine company to try to get my parking money refunded to me...which I doubt I will ever see again. The front desk staff was slow and not very curtious. We also found bugs in our room which also contributed to our dissatisfaction, but still did not compare to our troubles with the front desk staff.
February 18, 2013
Rated 5 out of 5 by GeoffMG Most Excellent Starwood Service in Recent Memory
The staff were absolutely excellent! Front desk, room service, shuttle service, bar. Perhaps it is the southern culture (me being from the northeast) but everyone was great. The only issue that I noted was regarding a little TV noise from the room above; it didn't sound like it was cranked way up so I am assuming there may be poor insulation in some rooms/areas.
August 8, 2013
Rated 1 out of 5 by Kelsurfs Fire Alarm Madness
I flew in to Atlanta from Australia. 17 hours to get there. A quick dinner and I was done. Bed at 10:00pm. At 1:35am the fire alarm went off. followed by a PA to day that it was a false alarm. Between 2:00am and 6:00am it happened 4 more time. No sleep for me that night. The next day at the work I had flown in for was like torture.
I hope that this was a once off.
August 13, 2013
Rated 4 out of 5 by BigZ The Noise
Got to my room, not 3 minutes later a barking war began in the hallway(pet friendly hotel). Went downstairs to inform the front desk, Malia (?Spelling) promptly apologized, moved me to the top floor and gave me a coupon for the restaurant. That’s the way to handle customer service. In all, mostly everyone there is nice (exception: old lady bartender at the lounge)
October 20, 2013
Rated 3 out of 5 by 123Tml Mattress needs replacement
Traditionally the most comfortable part of my stay within westin facilities is my sleep in the heavenly bed. Unfortunatly the bed in this room (802) was very worn which lead me to have a very poor sleep. I and my wife were very surprised and disappointed by the poor bed but had just finished traveling a long day and didn't have the energy to request a room change.
May 25, 2013
Rated 5 out of 5 by CISgirl Exceptional stay
This hotel's staff blew my mind. I was in town for a conference (I'm in hotel management!) and this staff was superior. My every need was anticipated and met. My bellman (Jerome?) was great, assisting me with my bags and getting information for me. Also, the shuttle driver on the day I arrived made great recommendations for lunch. I really enjoyed my short stay.
April 2, 2014
Rated 4 out of 5 by Vic1962 Expectations were let down.
As we entered the room, it was very welcoming. After those first few minutes, a letdown. The refrigerator still contained leftover food from the previous guest. I could not find the TV remote. My wife stepped on a piece of broken glass in the carpet (no cuts, fortunately). There were used tissues on the floor, in addition to a dirty sock and tags from somebody's new pants. I jokingly looked under the bed for the TV remote...and there it was...along with an area that has not been cleaned in a while. We called the Front Desk. Housekeeping was in the room within 10 minutes and very apologetic. He cleaned up the room and said he would inform the Front Desk of the dirtiness. After Housekeeping left, the Front Desk called within minutes to make sure we were happy, and if not, what could be done. The staff at this hotel were great! Everything else about this hotel is very nice...and despite the problems, I would stay here again.
January 5, 2014
Rated 4 out of 5 by gyghmbo Decent Experience
Once again I was given an accessible room which has a very low shower head that I find annoying. Also, the light colored chair in my room was gross - needs to be replaced. No outlets by my bed other than long extension cord sticking out from under the bed. Alarm clock not working (no time, etc.). Bartender is kooky as always. Front counter excellent.
July 2, 2014
Rated 5 out of 5 by Seastarson39 LAYOVER TURNED INTO HOLIDAY!!
I did not make my Delta connection, and laid over in Atlanta. The best part of the whole experience was staying at the Westin!! EVERYONE was SO friendly, and ALL my creature comforts were addressed & then some! So wonderful I was very tempted to "extend' my layover another day, just to enjoy the property!! Next time, it will be a planned break in my journey!!!
April 21, 2014
Rated 4 out of 5 by JayL619 Westin living up to their great standards
Hotel was clean and well kept. Very friendly and helpful front desk staff. Called for extra towels around 11:00pm and housekeeping was knocking at my door within minutes to deliver them. Would have like to have been at the Westin downtown where everything would have been in walking distance but it was book but would stay at airport location again.
July 5, 2014
Rated 5 out of 5 by lin69 comfortable westin stay
excellent service, from conciege team to catering staff member. One the male servers went above and beyond to retrieve a hot tea which was not initially part of the catering items. My fault for not getting his name... he was a very freindly gentleman, tall African descent, and bald. He should be recognized for going the extra miles to ensure customer is happy.
December 10, 2012
Rated 5 out of 5 by ssmith5 Airport Stopover Pampering
We choose to do a stopover in Atlanta to avoid flight/weather problems from cold weather at home. The Westin near the Atlanta airport was a great choice. Beautiful modern facility with great Heavenly bed, attentive service and great shuttle service between airport and hotel. We definitely recommend this hotel if you need to do a stopover at ATL for the night.
February 18, 2014
Rated 3 out of 5 by Kerry64 Rooms not so great.
Really not impressed with the quality of the furnishings. Badly worn furniture and unsightly stains on the cushions. I opted for a junior suite for a business meeting with a client, and was disappointed with what I got. The bed was great, as always, but I had to brush a few insects off before crawling in. Westin's are usually well above average; not this one.
March 12, 2013
Rated 3 out of 5 by Traveler Close to the Airport
While we did use SPG points plus cash, this room had a smokey smell to it. We did report it to the maid and to the front desk. I guess they give you these type of rooms when not paying full price. Too bad. We went to the bar area, and it was not staffed well for a Sunday evening. The breakfast buffet on Monday morning was GREAT!
Overall we do love The Westin.
June 18, 2013
Rated 4 out of 5 by KnotMoving One of best Category 2 Hotels
We stay here a few times a year to spend the night on our way up Hwy 85 to North Carolina. Usually using points.
Rooms have always been well kept up & very clean and comfortable - with a wonderful Heavenly Bed!
Breakfast buffet is very good & when we need a late bite the bar is good.
This is the nicest Category 2 (3000 or 4000 pt stay) that I've stayed at!
April 19, 2014
Rated 4 out of 5 by sally1017 Beautiful Hotel except...
This trip to Atlanta was for a conference and it was promoted that transportation would be provided. It, however, was not and to get to the conference, we had to take the airport shuttle to the airport then get on the rail that took us near the convention center. This was an inconvenience for us.
Otherwise, the hotel was very nice and suited our other needs.
November 22, 2011
Rated 4 out of 5 by Onerose229 Another great Westin Hotel
The Airport Westin is a busy metropolis that provides excellent customer service, warmth, hospitality, cleaniness in rooms, bathrooms, and common areas. The dining was superb. The bedrooms were spacious and comfortable. Totally loved the bathroom lighting and the double headed shower. Would definitely stay here again. And the exercise facility was awesome.
November 14, 2011
Rated 4 out of 5 by Clif1 Convinient hotel
Our stay was great. Convenient shuttle service to and from ATL. Check in was quick. Adequate SPG recognition. Our beds were comfortable as expected from any Westin hotel. The Fitness center was well equipped and I enjoyed the New Balance gear lending program. The breakfast buffet was ok. I was sad to see no Club Lounge. Overall good experience and service.
June 13, 2013
Rated 5 out of 5 by Ausres One of Jehovah´Witnesses from Finland.
I had no specific expectations about the hotel but am pretty sure the premises exceeded them if I had any.
I´m a keen walker and I found good routes and not too many cars around in this area.
Really good choise for the Convention in Atlanta.
There was no proper choise for Primary Purpose for Travel available in questionaire.
August 7, 2014
Rated 3 out of 5 by SS01 Internet didnt work
The hotel itself was fine. However, the wifi wouldnt connect. When I called the front desk, they told me they realized the problem and to keep trying...or to call the internet provider. Really unhelpful. I've stayed at this hotel multiple times on business trips and ALWAYS have trouble with the internet - either not connecting or snailing.
July 11, 2014
Rated 2 out of 5 by 20130831 Average facility with subpar food
Our experience at this Westin was less than expected. The staff was simply doing the job and not very hospitable. At one point it appeared that I was being avoided when trying to get a cleaners attention to have glass removed from the hallway. After seeking and finding a third person it was taken care of. There were a lot of children and liability around.
September 2, 2013
Rated 2 out of 5 by mrlesueur Good Help is Hard to find
The room, the sleep, and facilities were great but the staff in this place (not everyone but a number of them) From the French european female at the front desk to a couple of the the bartenders to the hostess of the restaurant (breakfast on Saturday AND Sunday morning). I am so sure there are better individuals to service "paying customers".
July 1, 2014
Rated 5 out of 5 by LR910 Very comfortable, terrific service!
Fantastic service at this very comfortable hotel. Was a great break in my overnight stay after traveling back from Europe. Was exhausted and this was the perfect place for much needed rest.
In room food was fantastic as well.
Checked out the pool and other facilities and they looked fantastic but didn't use them on this visit, hope to on another stay.
August 31, 2012
Rated 5 out of 5 by Partsguy The BEST room layout I've been in for a long time.
I had only been home six days this month and the stay in your accommodations had the best laid out room I had been in the whole trip! Nice furnishings and comfortable chairs. The only item a bit tough was the price point of the food available in the resturant is outside of my corporate limits; but I guess I need to take that up with my company! Thanks
March 29, 2013