Rated 2 out of 5 by rehabber Disappointed
I was told to expect a nice hotel. We had trouble from the start. No carts available at drive up. no close registration area. Self parking very full and a distance to walk, especially in the rain. Large flight of stairs to get up to the lobby area. Upon check-in told that the only rooms left with 2 beds (what we had reserved) were for the handicapped. Took the room because the conference we attended was there. Door very hard to open, certainly would have been a barrier for anyone with poor upper body strength. Next morning attempted to leave the parking lot to get an affordable breakfast as the breakfast at the hotel was $16+ . The ticket to get out would not work as the clerk the night before did not activate it. Had to return to the lobby and by this time too late to leave for breakfast. I told the clerk that I wanted to get a ticket to eat at the hotel as this problem was their mistake and was told she could not do that. I had to ask for the manager and he did give us the meal ticket. The rooms did not get cleaned until about 3:00 PM. No clean towels were left so we called and waited 45 minutes for delivery meanwhile waiting to go to bed.
We also had problems with the key card working. All in all the people were nice but not well trained to do their jobs.
July 15, 2013
Rated 5 out of 5 by TravelingGal40 great location
great location, service is good, food is good. not many hotels around today that are like this one.
September 28, 2012
Rated 5 out of 5 by jbings Awesoem staff and hotel
Clean, close proximity to airport, and a caring staff. What else would you want? Great stay!
March 26, 2013
Rated 3 out of 5 by Sfhaselton Hidden charges like crazy
AMAZING INTERNET $13.95 parking $20 BREAKFAST $16.95 pp crazy! $9 glass of house wine! Crazy!
December 23, 2012
Rated 5 out of 5 by raphaeltb Simply Amazing
Definitely one of the best hotels I've ever been to. Great comfort and amazing attention.
March 12, 2013
Rated 3 out of 5 by MfromMN Room 871 Shower Doesn't Work
I thought my stay was great, with the exception that my shower didn't work.
May 15, 2013
Rated 4 out of 5 by suzeshoes NIce Over Night Stop
Incredibly friendly staff. Super comfortable bed. Delicious food! Wonderful Westin!
April 17, 2013
Rated 5 out of 5 by Campos64 Elegant
Cousin loved the soft bed and tub, I loved the elegant feel of the hotel and spacious room.
September 23, 2012
Rated 4 out of 5 by ALongLifeSPG Second Westin Stay
The location was great and everything I needed for the night was easily accessible.
February 21, 2013
Rated 3 out of 5 by PickyGuy Had to wrangle to get Starwood Gold amenities
Stayed here twice within two weeks. First time was perfect. Second visit was a bit odd: checked in and was put onto Starwood floor, but no free bottle of water in room when there had been one ten days earlier (so I had expectations and hadn't brought water with me). When I went down to front desk and asked, I was offered a couple of bottles of water from the store...to be charged to my account. I was asked if that was ok, and I said no, why should I have to buy water,,,wasn't that an amenity that the hotel provided to a Gold Member? It took the clerk talking to two different people to determine that indeed that they do provide a bottle of water to gold status guests. Then in the morning, no newspaper at my door. When I asked about it at checkout, I was advised that they have newspapers in the lobby and they only bring them to the door if specifically requested. As this is different from most Westin/Starwood facilities, I was surprised and worse...had not had a newspaper to read while I had my coffee in the room.
Otherwise, everyone very nice and pleasant just wish they let us know about the no delivery on newspapers and wonder why there was no water and why it was so difficult to get a bottle...
November 24, 2012
Rated 5 out of 5 by Kathy12 If you have a handicap sticker Parking is free'
It was great if there was no handicap parking. Valet parking or self park is free.
March 2, 2013
Rated 5 out of 5 by Terri50 The hotel was great
All staff was very friendly, they made you feel comfortable.
May 27, 2013
Rated 5 out of 5 by Luckey Nice but Rude
Staff was rude, but hotel features were great. Clean room, very nice atmosphere.
December 12, 2012
Rated 1 out of 5 by Kevmitch Westin Airport Hotel....lousy experience
Rusty water, run down property, lousy restaurant
June 7, 2013
Rated 5 out of 5 by Valpal85 Loved it!
Convenient and close to the airport...friendly staff and a nice quiet facility.
December 29, 2012
Rated 4 out of 5 by rogped1991 Hotel is very comfortable
The staff is friendly, the service is great and the rooms are super clean.
March 25, 2013
Rated 5 out of 5 by LANE229 this hotel really have great feature
the hotel was my second time stayin and everything was up scale and comfortable
October 9, 2012
Rated 5 out of 5 by 2012FamilyReunion Rm 315 Review
We had a family reunion there and the staff and accommodations were wonderful!
August 10, 2012
Rated 4 out of 5 by Jumper21 Nice Hotel
My one night was great. I think parking should be included in the hotel cost.
May 16, 2012
Rated 4 out of 5 by John Great location
easy access to and from the airport
June 17, 2013
Rated 5 out of 5 by jaron227 Excellent customer service
Excellent customer service from all staff and their willingness to serve.
February 22, 2013
Rated 5 out of 5 by DrTai Great Comfort
Great checkin and checkout process. The staff was very welcoming.
April 22, 2013
Rated 5 out of 5 by Tml523 Awesome
Of the three Westin properties I stayed at this week, yours was the best!
December 15, 2012
Rated 4 out of 5 by Yen32 Great Hotel!
My stay at any Westin hotel, has always been a pleasureable experience!
September 21, 2012
Rated 5 out of 5 by Campos64 Great Hotel
I always try to get this Hotel when I come to Atlanta.
May 8, 2013
Rated 5 out of 5 by chung45 Greal.....
Nice friendly staff, location. close to airport and free shuttle...
September 5, 2012
Rated 3 out of 5 by Jimmy Musty smell
The hallway so cold. the hotel has musty smell.
May 13, 2013
Rated 3 out of 5 by Renny This hotel was very clean
Did NOT receive 2 wake up calls and was late for flight.
April 14, 2013
Rated 3 out of 5 by Mark59 This hotel is not an upper class hotel
I was disappointed from the greeting to the set up of the room.
February 8, 2013
Rated 5 out of 5 by LesP10 Very comfortable stay
Enjoyed my stay at the Westin. The staff we extremely helpful!
February 1, 2013