Rated 3 out of 5 by Blieux Noisy stay
There was a loud vibration in the room all night. When I woke up and looked outside, I realized a giant cooling tower was on the ground below. I was on the 8th floor and it felt like I was on a jet taxiway all night. I had asked for a quiet room - no such luck. The cooling tower faces almost 1/3 of the rooms in the hotel, so poor odds. When I got on the shuttle, the driver said "Delta G.O." I got on. How would a first time guest know that G.O. didn't mean airport? Glad I was not in a rush - don't speak code.
August 13, 2012
Rated 2 out of 5 by TravelTim747 Freezing in the Heated Pool
The Westin Atlanta Airport promoted their heated indoor pool. We chose the hotel to allow our six year old work off some energy before traveling. Unfortunately, the hotel did not disclose the fact that although the pool was heated, the indoor room that contained the pool was not heated. My thermometer read a cool 41 degrees. We could actually see our breath inside. We were disappointed in the Westin brand. It seems Atlanta is a low-point for the Westin name, although other SPG hotels are great in Atlanta.
December 31, 2012
Rated 4 out of 5 by Jawss Fitness Center
Great Hotel. I stay with you often through-out the US, Canada and Mexico. I would really like to see you add to your fitness center, the following equipment. It should be a free weight system similar to the Tuffstuff Fitness Company. The two things you are missing at most of your hotels are, 1. Smith-Half Cage Ensemble W/200lbs of weight stack. RSM-625 WS and RBM-375 Mult-Purpose Bench.
I think these additions to your fitness center will enhance you Hotel and help us upper end weight trainers on the road.
November 3, 2012
Rated 1 out of 5 by atlantageda below standard
My husband and i just spent a week here while visiting relatives for the holidays. It's right next to a busy freeway so its noisy. the room was okay but the bathroom was extremely small. Only one person could be in it at a time. Our room was not cleaned or serviced on the last day of our trip. We had to call for clean towels. They also only gave us shampo and lotion every couple of days. We booked this hotel through expedia and wanted to cancel and were told by the hotel that our stay was non refundable.
December 29, 2012
Rated 4 out of 5 by notsurewhyyouneedthis Very expensive amenities but great hotel
Overall- it is a fantastic hotel with an extremely professional, courteous and helpfull staff. Room service was excellent and reasonable. Parking charges were ridiculous at $16/day. The hot tub was cold which was a dissapointment. The double head shower was really nice but nonfunctional since the diverter spout did not fully close- probably an inferior product that looks good but lacks functionality, common in construction/renovation these
September 27, 2013
Rated 3 out of 5 by CSMOWENS GYM and Room Temperature control issues
During my stay at the Westin, I found the room temperature control to be difficult. The room was very stuffy and if I tried the temperatur control up and down, it was either way to cold or to hot and humid.
The same issue was experienced in the gym along with very poor equipment maintenance. There were only two of five working treadmills and the ellipticals had issues with the audio jacks and the television displays. static and poor sound quality. Seemed to be an issue with the audio jack connection.
February 12, 2013
Rated 5 out of 5 by SweetieB Engaging Excellence....in every way
An unexpected stop in Atlanta created the opportunity on a very important book tour. The staff from moment one were careful to hear the needs, accomodate requests, and facilitate immediacy. Each service level was simply tuned in, affirming of next steps, and superlative in their execution. Moreover, this is a happy place, employees are treated well and they choose to go past the expectation for service. The facility is beautifully maintained and convenient to the airport and other parts of the area.
May 3, 2013
Rated 4 out of 5 by Andy18 Close to airport
Very nice and clean. Service was very good.
November 18, 2013
Rated 5 out of 5 by Disgusted10 Patron gift shop charges/Business center charges
Even though the Westin Hotel is a 5 star hotel; I think that charging $3.00 for two copies is extremely excessive/short of abusive. $2.00-$3.00 for a disposable razor (that can be purchased at the Dollar Store at 5 for $1.00 is short of stealing. $2.89 for a soda, just taking advantage.
November 4, 2013
Rated 5 out of 5 by RomelleRomelle Great Employee....
Called The Hotel And Asked Qustions And KENYA Went Above And Beyond... She Is An Asset To The Westin Team... Keep Up The Great Work.....
November 14, 2013
Rated 3 out of 5 by Wnashville Not enough bang for the buck
The hotel, while nice and a comfortable sleep did not offer anything other than a comfortable bed. The hotel is not in an area walking friendly and yet charges to park your car, charges for faster internet, charges you for using their computer/printer and I did not even want to think of asking for coffee. Maybe this is the way of the future, but services here are lacking and should be part of the experience of a nice hotel stay.
September 29, 2013
Rated 4 out of 5 by BigZ The Noise
Got to my room, not 3 minutes later a barking war began in the hallway(pet friendly hotel). Went downstairs to inform the front desk, Malia (?Spelling) promptly apologized, moved me to the top floor and gave me a coupon for the restaurant. That’s the way to handle customer service. In all, mostly everyone there is nice (exception: old lady bartender at the lounge)
October 20, 2013
Rated 5 out of 5 by Brod75 Great Stay
I recently stayed at the Atlanta Airport Westin Hotel. Great stay. The Junior Suite was great a lot of space. Had to order in food from room service and I was not disappointed. The food was great and was delivered in a timely manner. I will stay there again !!!
November 4, 2013
Rated 5 out of 5 by Atllayover Atlanta Layover - Great Choice
The Westin shuttle service from and to the ATL airport was great. Check in was a breeze. The room was excellent .We arrived around 9pm. The room service a good food selection , however, a bit pricey: $17.99 for ceasar salad w/chicken, plus they add on 20% and $2.50. The food was fresh and delicious and they had vegetarian items. The Westin ATL airport has excellent customer service and the staff goes way beyond to make sure your well being is their first priority. I recommend this hotel.
May 20, 2013
Rated 4 out of 5 by Coachtim Great location, great room but nickel & dime
Everything was great except:
(a) I forgot my toothbrush, front desk said they had complimentary ones, I called guest services (as they told me to)for toothbrush & toothpaste and was informed they were out of toothbrushes, so I bought one from hotel (for almost $4) and still never got the complimentary toothpaste;
(b) Bought 2 bottles of water and it was over $5 - these prices are expected at an airport or the Georgia Dome but NOT at a hotel that should not be trying to rip off a customer.
September 4, 2012
Rated 3 out of 5 by TZ66 Facilities fine ... service in bar terrible
The overall facility is fine and service is usually good. On my most recent stay (5/14 - 5/15/13) I decided to have a drink and some wings in the Bar. There was quite a crowd because of a Dominos Pizza Convention but the hotel did not adequately staff. The service was HORRIBLE. One guy working the bar was definitely not sufficient. He ignored half of the bar and the other employees working behind the bar were rude. And by the way, the wings were terrible - definitely not worth the $.
May 16, 2013
Rated 2 out of 5 by damion37 unsatisfied
First let me say I'm a hospitality professional with over fifteen years in hotels, with that being said upon checking in the agent never used my name are was personable she just checked me in and never explained the hotels ameneities or showed me where the elevators were. I asked for extra coffee and was told that one pouch makes three cups which i find hard to believe. One night I asked for silverware to eat food I had brought back from dining out and was told there would be a room service charge for it. After i refused the agent said I could get some plastic from the bar, I was told there would also be a charge. For PLASTIC, luckily I had a fork in the car. Being that I am a two year Starwood employee I know these are not brand standards, and I will never stay at this location when visiting Atlanta.
November 1, 2012
Rated 2 out of 5 by jdb007 Needed Improvements
1. your local/long distance phone charges are way out of line. I never expected to lose my entire $50 deposit on about 6 phone calls.
November 10, 2013
Rated 2 out of 5 by DLondon Bugs in the Room
At least 20 ladybugs covered the windows and walls. They simply just vacuumed them up, but more ladybugs appeared. I stayed there with my Family and my little daughter was scared to go to sleep, due to the fear of a bug crawling on her. To make matters worse, I found a ladybug dead under the sheets. Makes me wonder if the sheets were even changed. I understand that there are laws about killing ladybugs in GA, but I think its safe to say that no guest would want to sleep with them.
January 4, 2012
Rated 4 out of 5 by Daniel586 Hotel was well run, transit service was excellent as was the food
Bar staff need to act in more friendly matter, they never seemed to look like the enjoyed their work. This was the only area I feel needed improving
November 8, 2013
Rated 5 out of 5 by Traveler112013 Very welcoming staff
Staff was very welcoming and helpful! Work out room and conference meeting area were great. Rooms were clean and bed was very comfortable.
November 8, 2013
Rated 4 out of 5 by JLW1 Good but not the same
I've been staying at the Westin Atlanta Airport frequently since 2009. I've always enjoyed the tranquil atmosphere, quality room and upscale products. Recently, however, I have been disappointed in the quality of products which were more like those you find "where they leave the light on", and not at the Westin. The carpet in my room on each of my past two stays also looked like it had not been vacumed. Maybe the 3rd time in a month eill make the difference.
August 8, 2013
Rated 4 out of 5 by Buster2002 Very comfortable stay
I love staying at Westin because you know what to expect, a very comfortable stay. My only complaint was that there was a gap in the adjoining room door and floor. You could see the light from their room and they kept me up being noisy.
November 1, 2013
Rated 2 out of 5 by Gretchy80 Don't be fooled by the pictures
This hotel looked great in the picture all lit up. I was excited to stay there. When I reached the hotel I was greeted by a big brown dump of a building with no personality. The staff were not friendly and you felt as if everything you were asking was a bother to them. Late night menu would have been great if the hot items weren't each around $20! Lastly, the room SMELLED of cigarette smoke or something dirty. I won't stay here again and would not recommend anyone stay here.
January 3, 2013
Rated 5 out of 5 by pleaseremodel Attentive Staff
My wife and I arrived in the height of Christmas travel time with 5 suitcases, 2 laptops and a carryon full of gifts and winter clothing. The bell man was extra attentive to our needs as soon as we arrived and help us gather our bags and find parking. The management at the counter were very helpful and efficient. The room was a very clean and relaxing oasis from the insanity of holiday travel. The shuttle was on time and the driver was very helpful and friendly . Thank you!
January 2, 2013
Rated 5 out of 5 by ney38 LOVE LOVE LOVE
I stay here every time I come to ATL. I love it here.
November 10, 2013
Rated 5 out of 5 by Allen13 Great Experience
I stay at this Westin once a month for business. from the time I walked in, Miguel(apologize if misspelled) recognized me and remembered me from the month before. After I checked in, Cindy called me to make sure my reservation was correct. I tried room service for the first time this trip and it was excellent. Working in the customer service industry myself, I appreciate the time and extra effort afforded to me during my stay. Thanks again and see you next month!
June 2, 2013
Rated 4 out of 5 by stripes13 noisy
I found the hotel to be very useful for an overnight stay between international flights. Good bar and restaurant, although very pricey. Also the hotel room price was double the normal rate on New Year's day - very expensive for the standard. The room was good, but we had some noisy teenagers next door, which could be heard through the thin connector door and woke us up at 2am. Also every sound from the hallway can be heard in the room. Better doors would be in order!
January 4, 2013
Rated 2 out of 5 by santafe Hair In Tub
Very kind, helpful people at checkin. Got to room, ordered room service after very difficult trip. Went into bathroom to clean up and there were hairs in the tub. VERY disconcerting. I was too tired to call housecleaning. Food arrived, sweet young woman making delivery. I pulled out a roll when she left and it appeared to have a black mold spot on it. I was very disappointed in all of this, it makes it hard to trust the cleanliness of the Westin, etc.
July 2, 2013
Rated 4 out of 5 by D8324 Westin Stay
I was very disappointed as a SPG member when I arrived at the Hotel. I arrived with a couple of flight crews which is fine but the lady at the desk 'assumed' that I and a family of 5 or 6 were a part of the crew. She did not offer assistance to me or any of the other guests waiting to be helped and when she finally helped us she acted as if we were bothering her and she was very rude. I then was asked for a Credit Card but my staying on business meant that my company was paying for my room. I then went to connect to the FREE internet service and was unable to do so. I called the front desk and they said that I needed to put a credit card on file just to use the FREE internet service. As a SPG member I was also given a double bed room and was not placed on the 9th or 10th floor which was posted as the rooms for ALL SPG guests.
August 5, 2012