Rated 2 out of 5 by Brandon65 Very disappointed
As a very upscale hotel don't know if I will be recommending the one to others!!!! Could not get the neighbors to stop makin noise very loud noise that is tried to call front desk but phone didn't work so it was 3 hours of non stop banging!!!! Had to be at the airport at 6 so that stay made my whole next day a bad experience I hope these issues can addressed and then I would probably recommend this hotel!!!!
January 28, 2013
Rated 5 out of 5 by BChen overall nice stay
Hotel staffs were very polite and helpful. I was upgraded. The room was big and clean. I tried breakfast and lunch at the Palio, both were good.
The noise from airplane taking off was not obvious. Instead, my neighbor talked loud and late which made it difficult to sleep.
Pool water was not very clear but it didn't bother me since I was not intended to use it anyway.
Overall a nice experience.
June 30, 2014
Rated 3 out of 5 by dude01 Room amenities
while my room was comforatble and met my expectations. on my first day there was only shampooo nd conditioner available. whichI used during my stay theses were not replaced.
It should be considered to have more amneities available in the room ie. small packages of toothpaste,toothbrush travel size sewing kit, shower cap. Room attendants must be more aware of depleted supplies and replenish when necessary
November 27, 2013
Rated 3 out of 5 by MzMart Could be improved
I've stayed at this location numerous times. My expectations aren't much for this particular location. Especially since it is an airport location used mostly to accommodate inconvenienced passengers. Overall it's ok. However during this stay, the beverage center that is no longer in use Made a constant humming noise. The linen was not fresh either. It was manageable, but I could tell it was not fresh.
February 6, 2013
Rated 2 out of 5 by wes2love Below expectations for a westin hotel
Hot tub was filthy and smelled really bad.
Hot water in room took a long time for shower.
Parking fees are too expensive.
Valet took entirely too long.
No special amenities for 10th floor spg member level.
Why do I have to ask for shower gel.
What was the deluxe for in the room. There was nothing deluxe about this room. There wasn't even a complimentary bottle of water.
August 18, 2014
Rated 2 out of 5 by HK1022 Needs major improvement
I went against the many negative reviews to give this Westin a chance, but I truly paid the price. Even with the upgraded room, the sheets were stiff and smelled like bleach. We decided to have dinner at Palio and that was a major disappointment. The staff was not very responsive and service can use some major improvement. The food was horrible and came out cold. Major disappointment.
July 21, 2014
Rated 2 out of 5 by Nanci Need improvement
I will never stay at this hotel again,although it was conveniently near the airport. I made hotel reservations for a double bed and received a king bed,then they also charge for daily WiFi use and parking. The room smelled like mildew at time from the air conditioner and went I went to iron my clothes the ironing board was dirty,the bathtub had rust inside,they never put trash bags in the trash can.
August 10, 2012
Rated 4 out of 5 by Socheata13 Atlanta Westin Review
This Westin was reasonably priced, but there were a few details that showed me it was not up to Westin standards. The sheets were not as soft as I would have expected. The bathroom sink faucet seemed to leak all over the counter. The shower head looked like it could be replaced. When I ordered buffalo chicken flats from the bar, it was so salty, I really couldn't eat it.
August 8, 2014
Rated 3 out of 5 by SweetBlackPie The Hotel
The hotel was fine this stay around. I'm at this hotel 3 to 4 times a year and I wasn't really happy about the smell i encounter when i made it to my room. The bellman that brought our things to the room went to housekeeping to get something to freshen the room and I really appreciated that; however every time you left the room and retuned the smell of mildew and smoke would hit you in the face.
September 28, 2012
Rated 4 out of 5 by Beauski Nice hotel ......!
The hotel was fas fine....attractive , comfortable, good bar and restaurant.
Unacceptable was the slowness of internet service.. Free for connection for mail., but pitching what I would call acceptable service at a price.
Why is it the less expensive chains provide fast up to date internet for free and the more upscale hotels like Westin hit you with a charge. I was not the only one complaining
December 18, 2013
Rated 4 out of 5 by Wolfie704 Convenient
Aside from the amenities, the hotels location is perfect if you have rented a car. The rental return is less than 1/2 mile away so you can actually sleep in a bit if you are returning a car.
The internet access, fitness center, Heavenly Bed were all up to my expectations. The food was a little pricey, but you are a shuttle can take you to Ruby Tuesday or other local restaurants in the vicinity.
July 15, 2012
Rated 3 out of 5 by Salon Stay
We asked in advanced for a roll a way bed. At check in was told it was in the room, but when we got to the room it was not in it. We then had to wait for it to come. Then there was only 3 towels when we had 5 people in room. Then not enough sheets for the couch bed, had to ask for more to make the bed. But when we did ask the front desk people were helpful and timely to get our questions fixed.
June 18, 2013
Rated 3 out of 5 by SBSP2014 Humid rooms
The service was good, but the room was uncomfortably warm and humid. I told the front desk about the issue and asked that they look into the AC. Not sure what the problem was. There was an Anime Convention going on and the attendees were very noisy at night. The conference rooms were very nice and the food was good. Overall it was an okay experience. Would not stay here again though.
June 27, 2014
Rated 4 out of 5 by Sororcyn This hotel is a great conference location
I recently hosted a conference at this Westin and the participants were very pleased with the location and its close proximity to the airport. The rooms were attractive and the beds comfortable. The other positive thing was the ease and comfort of movement between ballroom and meeting spaces. The meeting area was spacious and very accommodating. Finally, the food and service were excellent.
September 20, 2013
Rated 2 out of 5 by lane60 skip this one in the future
When I called for a reservation I specifically asked about this property being under renovations, primarily the pool, and was told no. Although the pool was not under renovations we were awaken by jack hammers for other renos. I also asked to verify pets were accepted and they are but was not told until checkin that there is a $100.00 non refundable pet deposit. When we entered our room there was a very strong odor of smoke and although I advised the staff of the odor I could not relocate because I had an adjoining room to my grandchildren. The following morning as my 5 year old grandson laid in bed with me, he lifted up the quilted blanket so that the light shown through and then shouted "this is disgusting" I looked to see what he was talking about and there was mold around all of the quilting. I have never had issues like this at any other starwood properties in the past. Very disappointing.
April 2, 2013
Rated 4 out of 5 by favor3 Great hotel
The front desk was great ( Kota), on sun morning our waitress was great ! The staff was great, even when we ordered and they "over cooked" the items, the chef brought up a replacement.
October 20, 2014
Rated 4 out of 5 by Bryan61 Nice Atlanta airport hotel
Overall, the hotel is very nice. Check-in, Palio restaurant and valet parking staff wre all fantastic. Only complaint wa is slow service I experienced both evenings in the bar area - if you aren't sitting directly at the bar. Rooms are very nice unless you are on the side nearest the freeway - which is has quite a lot of traffic noise. Overall, a nice hotel and fairly priced.
July 12, 2014
Rated 2 out of 5 by JEFES 335th Signal Command Conference
Dear General Manager Mr. Bill Henderson,
I am an active US Army Soldier that recently stayed at the Atlanta Westin Hotel durring the period of 3-7 September. The purpose for m staying there was as the planner and action officer for the 335th Signal CMD GF-14 Coordination Conference. We has an attendance of over 75 Soldiers and Civilian Contractor from various outside supporting agencies critical to our Command mission. The challenges that we encounter while we were your guest and the mst critical one was the hotel internet services. It was not consistent nor reliable. We complained many times without obtaining a resolution. We had much work to do at nights slides presentation, updates to our bosses, check our emails......etc. My personal experience broken chair in my room and stained yellow pillows that I didn't noticed till two nites after I have been using them. Very Respectfully CW5 P US Army.
September 8, 2013
Rated 5 out of 5 by Flygirl SPG Time
By the time I arrived in Atlanta, I had, spent the previous two nights in other SPG properties (Dallas and Chicago). of course The Westin is my favorite property and this stay was no exception. I was exhausted and I never left my room. The super hot shower and then wrapping up in the bathrobe; pure bliss! The staff was amazing, from the front desk to the shuttle drivers. A great stay!
January 28, 2013
Rated 3 out of 5 by Dottopilot Fitness center old and tired
Room had a musty smell. There is no window to open in room. They do not use fitted contour sheets on bed and they were not tucked in well and pulled out during the night.
The work out room is old and tired. The front desk said they are in process of building a new one.
Restaraunt had a good breakfast buffet. Staff was excellent. Hotel is comfortable. It is need of a good updating.
January 19, 2013
Rated 5 out of 5 by AKA525 This Hotel and Clean and Safe
I visited the hotel for the first itme although I travel to Atlanta Often. I had a great time, the staff was professional and very willing to meet your needs. This is the first time that I didnot have a compliant at a hotel. Everything was excellent. The security staff had to fix my safe and they kept checking with me to ensure everything was ok. Thanks Westin Chain for this site.
May 29, 2013
Rated 2 out of 5 by Cowgirl77 Looking a little dated and old
The staff here is always nice and helpful but the rooms and lobby/bar area/restaurant are dated, the furniture is scratched, carpet is stained and rooms are not clean and crisp looking anymore. Water in shower barely got warm, toilet ran all night, carpets in room also are worn and dated. Desk and woodwork in room (dressers, etc...are scratched and have old water stains on them).
March 21, 2014
Rated 3 out of 5 by Brwi The hotel was ok.
I came to this hotel to get away for a couple of days with my friend and our kids but I wasn't pleased the pool was dirty,and I assume you have to pay extra to get a room with a microwave which wasn't convenient to warm up bottles I had to go down to the lobby. and the second layer of sheets were dirty I have been to lower end hotels and they were better than this one,
July 3, 2014
Rated 1 out of 5 by Chungf Smell like a ashtray
Checked was quick and easy.
I was given room 901 on SPG member floor.
Geez, it's supposed to be a smokefree hotel but my room smell like a ashtray. My wife keep saying it's ok, we only stay one night. We both got headaches and can't steep. I had to go down to stairs to the lobby and had them changed to different room. The new room is a lot better but we were suffering days after.
August 28, 2012
Rated 1 out of 5 by Stevec9000 My First Starwood Bad Experience
Last week we flew into Atlanta to visit the micro car auction held in Madison Georgia. We landed late so we booked one night at the Westin Atlanta Airport. When we arrived we were booked into a room on the 5th floor and when we got there the smell of old smoke and cheap deodorizer was unbearable. When we asked for another room we were directed to another room on the same floor which smelled equally as bad. After complaining again, we were sent to a room on the 9th floor. This room was only slightly better. Our cloths smelled of the foul smell for the rest of our six day stay in Madison. We are Starwood Gold members and have stayed at Starwood hotels and resorts throughout the world for about 10 years now - always with good results, so I give this review reluctantly. If you don't want to smell like old smoke and cheap deodorizer, then don't go to this hotel. If you do want this, I would recommend Las Vegas.
February 21, 2013
Rated 5 out of 5 by MsLogan1981 Southern Hospitality with Quality
I absolutely love staying at The Westin Atlanta airport! The staff is quick to assist you with all of your needs. The checking is always a speedy process. The cleanliness is wonderful. If you stay for more than one night, when you return it looks like a brand new room. It comes highly recommended from a Gold member.
Last thing huge heavenly bed, you'll reset your alarm!! Lol :)
November 7, 2013
Rated 2 out of 5 by Shawn13 Disappointed
I have stayed at the Atlanta Airport Westin on numerous occasions without any problems. However, on my most recent trip I experienced poor customer service via room service & valet depts. When I complained, I was presented with excuses & made to feel as though somehow it was my fault. I will continue to stay at other Westins but not the Westin Atlanta Airport if I can help it.
July 29, 2013
Rated 1 out of 5 by Tulaolson No hot water
There was not any hot water for my morning shower. I expect two things from a hotel. Hot water and a comfortable bed.
The last time I stayed at the hotel, I was treated like a criminal because I left a bag the last time I stayed. It would have been sufficient to politely ask me not to do so in the future.
Staff does not recognize how many times I have stayed at this hotel.
March 17, 2014
Rated 5 out of 5 by FullHouse Excellent Customer Service
Holiday travel with a group of 5 adults and 5 young children can be overwhelming and stressful. Thank you to Chad and Patrick at the Westin Atlanta Airport Hotel for your patience and kind consideration.
We had a late check in and everything went smoothly. I had 3 rooms reserved and had requested they be next to each other. They took care of that without question. One of our rooms I had one booked for one night for a quick visit from my brother. We were in such a hurry the next morning we forgot to check him and his things out of the room! I didn't realize until later in the afternoon and immediately called the hotel. They were so friendly and understanding. They told me to have a good time and not to rush to return. We returned after dinner and all was just fine. Everything got sorted out and I really appreciate the flexibility.
Thanks Chad and Patrick for making this holiday vacation a little less stressful.
December 29, 2011
Rated 4 out of 5 by Livesinthecountry Good overnight experience
We had to overnight in Atlanta on our return trip. When we arrived at hotel the lobby was packed and loud. Roller skaters had taken over the hotel. We were worried about the noise. But we should not have been. Upstairs in our room was so quiet. The bar was packed but we got great service. The bellmen were very attentive. Have nothing bad to say and would certainly recommend.
September 6, 2012