The Westin Atlanta Airport

  • 4736 Best Road
  • Atlanta,
  • Georgia
  • 30337
  • United States
  • Map

Rooms & Rates

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Children per Room

This information enables us to identify the rooms that will best accommodate your party and to prepare for your arrival.

See room terms and details for information about rollaway and/or extra person charges.

Age Requirement Policy

Guests must be 18 years or older with valid government or state issued photo identification to reserve a room.

Rated 3.8 out of 5 by 732 reviewers.
Rated 4 out of 5 by A comfortable hotel I was really impressed with the hotel. The lobby and the rooms were really nice. I was taken aback by the fact that the hotel did not offer complimentary wireless internet in the room and horrified when it wasn't offered in the lobby. Luckily, I had converted my phone to a hotspot. Other than that the hotel was great. August 9, 2012
Rated 5 out of 5 by Staff excellent - even in a difficult situation We arrived in Atlanta on July 3, 2014, and missed our connecting flight due to weather. We had called the Westin from our originating point, to see if space was available. It was hectic. Lots and lots of people were stuck in Atlanta, and most were not happy. We picked Westin, even though higher than other local hotels, because we have good experiences with Westin in Detroit Airport. Shuttle bus was terrific, check in ended up easy-and our agent was very very pleasant. It was a very difficult situation, with reservations, and vouchers, and flight staff - all unhappy travelers honestly. Problems-the lobby bar was not prepared for this high volume of people. Drinks and food were quite expensive. Shuttle back to airport - on time (6 AM)! All in all, good choice for a tough situation, for everyone. Other guests need to realize everyone is in the same boat. The staff handled the anxiety well. July 7, 2014
Rated 5 out of 5 by Simply Awesome! I have absolutely nothing negative to say about this hotel. I have stayed there twice, and each stay was superb! The facility is very neat, clean and organized. It is quiet and run to perfection. The beds are absolutely comfy and the staff are friendly and cordial, and take pride in serving with a smile. November 30, 2011
Rated 2 out of 5 by Great service Hotel rooms although NON SMOKING had faint smell of smoke :( I know this is a difficult task to prevent but it was noticeable. Amenities in room, shampoo soaps towels a bit weak but other than that Heavenly bed was great as usual and the service from the staff was outstanding. Thanks Westin :) December 8, 2011
Rated 1 out of 5 by Worst customer service I stayed at the Westin Atlanta Airport and they encouraged me to spend money and then misled me so I would spend more money. I ordered room service with a $25 voucher from Delta, and the room service person said that I could use my voucher, so I decided to order more food to take up the full $25 dollars. When the food came, I gave them the voucher, which they still have and it was declined. Without telling me, the ran my credit card for the full amount of $27. When I spoke to accounting they accused me of spending the money at the airport before going to the Westin, and they also said "well you ate the food, so you're being charged for it" even though they never told me the voucher was declined and just charged my card unknowingly. Its Delta's problem, but the Westin has the worst customer service and did nothing to help. Adding more insult, they said "Mitzi B.: I am sorry, Karen. In the future, I suggest making sure you have the finances you wish to pay for services prior to ordering them." July 12, 2013
Rated 1 out of 5 by Terrible Hotel 15 minute wait to check in -no one at the front desk ATM did not work My keys did not work the first time No club lounge Food order was wrong at bar Other guests had similiar problems July 12, 2014
Rated 4 out of 5 by GOOD CHOICE typical American WESTIN this category. Small bathroom, OK American breakfast. . 500 bonus points plus breakfast for platinum members . For 100 % I will come back.Good conection with free shutle with airport February 19, 2014
Rated 4 out of 5 by Very nice but.... The room was very nice very neat very clean. But when i go to order room service my room was called several times because they was not sure what I order I never recieved a reciept so I dont know what things were charged to my room when I asked for towels I never recieved a call back January 6, 2012
Rated 3 out of 5 by Clean The Carpets I realize this is an airport hotel and is one with high occupancy rates, but it looks like the carpets in the rooms and in the common areas have never been cleaned. It's shameful and disgusting. Otherwise, the staff quite nice and very helpful. July 11, 2014
Rated 4 out of 5 by Very convenient to everything The hotel was clean, comfortable and very convenient to everything. The facility is a bit dated for a four star hotel, but that been said still a good choice. July 12, 2014
Rated 5 out of 5 by Overall Hotel setting and room/service The Hotel was superb, customer service great, room service for a snack was fabulous when I had an urge for a big snack. The bed in the room was very comfortable. The hall for the conference was nice also and the beverages, and pastry was very good. July 31, 2012
Rated 2 out of 5 by Very gracious staff ... and the rooms are clean, comfortable and quiet. A restful hotel and convenient to the airport. I visit ATL often and always stay at the Westin. The restaurant also offers very healthy and creative cuisine. Loved the ahi tuna plate last time. May 3, 2012
Rated 2 out of 5 by Hotel is Horrible Room service was way over priced and tasted horrible. The first room we checked into was dirty and they so called upgraded to a pure room I didn't see any difference in the room except the portable air purifier. December 2, 2013
Rated 1 out of 5 by This hotel was the worst Westin I have ever stayed at. The rooms were damp and musty and food was HORRIBLE. The wait staff at the hotel restaurant was surly and hurried. I did not feel welcome and one of the cleaning service people broke something of mine. Worst ever. November 8, 2013
Rated 1 out of 5 by Not pleased This hotel was unorganized and did not come close to meeting my expectations. Would not recommend. February 20, 2014
Rated 5 out of 5 by Beautiful Hotel This hotel is beautifully placed. The staff is very attentive and pleasant. The atmosphere is upbeat and personal. I travel to Atlanta a lot but have never stayed at this location. That has changed now :-) September 24, 2013
Rated 5 out of 5 by Great staff Staff was most helpful and I was able to use my SPG points which was wonderful. Kudos to the staff for being friendly in every place I went in the hotel. I would definitely stay there again. January 12, 2012
Rated 1 out of 5 by worst hotel experience of 2013 The worst hotel experience I had in 2013 . It was so bad I had to contact starwood at the hotel. The hotel itself is fine the staff is left to be desired . January 1, 2014
Rated 5 out of 5 by Recent Stay With You Was Great.. I have stayed with you before but I loved the updated office center in the room and the place was immaculate. Palio's was excellent as in times past. Thanks for going the extra mile. September 16, 2012
Rated 5 out of 5 by Great Experience This hotel has the most comfortable bed I have ever slept in. It was like being in a cocoon. Oh my goodness! Service was great. Positive experience overall. September 22, 2013
Rated 3 out of 5 by Comfy Room, Fridge empty, Need more towels On check-in, the process was smooth and the personnel were very friendly and welcoming. I was told that money would be held on my card for incidentals, but my room fridge was empty. The room was very comfy, especially the beds. I slept great. But, the one armchair was very dirty. The room was cleaned in a timely fashion and cleaned quite well. But when I asked for extra towels, they weren't provided. Maybe they forgot. The pool was clean and warm, and the hot tub was a perfect temperature. The workout room seemed newly equipped, and is very nice. Overall, a pretty good, relaxing experience. I'll be glad when my SPG points earn me an upgrade. September 3, 2013
Rated 5 out of 5 by nice place to stay nice hotel with very comfortable beds. If you like to watch the planes come and go an east facing room is ideal but it is not noisy. October 5, 2013
Rated 5 out of 5 by AMAZING experience I arrived to the airport to find the shuttle was extremely easy to find and arrived with wonderful smiles and greetings from the hotel staff. Upon check-in, I was given the Delta shuttle schedule which I was about to ask for. I had forgotten my phone charger which was causing me a lot of stress due to flight plans the next day leading me to another city. The kind security gentlemen working the night of 11/14 (front desk thought his name was Mr. Truitt) brought up a box of chargers for me to borrow. I wanted to thank him with gratuity and he even refused and said it was his pleasure. I couldn't believe the hospitality he showed toward a complete stranger. The morning after my stay, the morning staff saw me standing at the door around 6am and offered to help me in many ways and their smiles really boosted my confidence and mood for the interview I was walking into. Without the kindness and genuine spirit to serve, I would not have gotten the job. I worked as a manager in hotels for about 5 years and would have been honored to have any of these individuals alongside of me and I know AMAZING service should always be recognized. Thank you Atlanta team for a memorable experience. November 19, 2013
Rated 2 out of 5 by Check-in issues We've had great experiences with Westin hotels so our expectation was pretty high for this stay. Unfortunately, problems we encountered while checking in ruined our stay and will make me think twice about booking another stay at a Westin property. My wife and I with our two young and tired kids were checking in at around 11pm and ended up having to move rooms two times. The first room they gave us was not cleaned and did not have two double beds like we requested. The front desk had us go back down to get another room which turned out to be one that smelled like a smoking room. When we called the front desk to ask for another room, they told us to wait for someone to bring the key to a different room. We waited almost 20 mins and nobody came. The bellhop eventually let us in to another room. When we went back down to the front desk to have our room key replaced, the lady told us she cannot help us because she was busy. I had to explain to her our troubles and that I only needed a new key. We also met two other groups of guests who said that they also were given un-cleaned rooms. As I said, we've never had a bad experience with Westin so this was pretty disappointing. December 29, 2012
Rated 5 out of 5 by Great experience! I had a wonderful stay at the Westin! It was very relaxing and the workout room and pool were fabulous! April 5, 2012
Rated 5 out of 5 by I would recommend Westin I was very pleased with the service, room and the dining. I would recommed the Westin to everyone. January 3, 2012
Rated 4 out of 5 by Westin living up to their great standards Hotel was clean and well kept. Very friendly and helpful front desk staff. Called for extra towels around 11:00pm and housekeeping was knocking at my door within minutes to deliver them. Would have like to have been at the Westin downtown where everything would have been in walking distance but it was book but would stay at airport location again. July 5, 2014
Rated 2 out of 5 by Cleanliness needs improvement I travel often and stay in different places. Obviously we look for a good deal since I travel with my wife and 1 year old baby. We checked in at the Westin Altanta Airport later in the day and did not notice till late that our room was not cleaned properly or not at all. We found hair in the bathroom, on the bed and carpet. Our baby was crawling and picked up lots of hair on her clothes. We decided not to say anything till check out because it was late and we needed to put our baby in bed. The staff was great during check in, dinning, and check out. Definitely the rooms need to be cleaned. Quite disappointed with our stay in the room. March 12, 2014
Rated 5 out of 5 by Stay better everyone seems to have enjoted there stay, of course the Lady Bugs were a bit botersome. January 18, 2012
Rated 1 out of 5 by NOISY and a 3:57am FIRE ALARM EVACUATION I had the most horrific time at this hotel. I LOVE the Westin, but this experience has made me think otherwise. There were loud unruling events held during my two day stay. I had to wear my earphones to sleep since the noise was so loud in the hotel. I asked for a higher floor but advised there were no more rooms. People were running up and down the halls. I was very tired from traveling and wanted to relax. Once I was able to get into a good sleep, the loud speakers started going off with sirens and alerting everyone to evacuate. After reaching the front of the hotel (via taking the stairs), All the guest waited in front of the hotel and NO ONE from the staff came out to talk to us. We all were looking through the glass seeing the housekeeping still cleaning the guest areas in the lobby. Well if it was not an emergency and people were still working like nothing was going on, someone should have come and told us. After 20 minutes someone yelled out, FALSE ALARM.The staff was not courteous and acted as if they could care less. After reaching my room, about 15 minutes later, the loud speakers started going off again saying it was an ALL CLEAR. Since there were so many people running around i guess it was expected to happen!! Very awful experience. December 27, 2013
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