The Westin Atlanta Airport

  • 4736 Best Road
  • Atlanta,
  • Georgia
  • 30337
  • USA
  • Landkarte

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Rated 3.9 out of 5 by 752 reviewers.
Rated 5 out of 5 by The hotel has wonderful features including shuttle from and to the airport. Everything was fine except the refrigerator was not cool enough and food was quite expensive. However the staff were quite friendly, helpful and very professional. Hotel was overall quite clean. June 30, 2014
Rated 3 out of 5 by Service not consistent One night service in the bar area was awful. But next night in the restaurant it was good. Worse thing was at 3:00am there was emergency sounded and everyone was told to leave the hotel. Staff was not up on emergency procedures and guests were left outside in cold, windy weather longer than necessary. Not o In best part of town. February 18, 2014
Rated 4 out of 5 by Noisy aircon units Everything fine in the hotel, but no "Club Room" for meetings etc? My room 1085 although not close to the huge aircon units was quite noisy with them. In fact I thought that they were running engines tests at the nearby airport but in the morning I saw the noise was caused by the aircon units. Good job I was dead beat and jet lagged! September 3, 2013
Rated 4 out of 5 by Responsive Staff Needed a ride from a van during an off peak time. Staff scrambled to accommodate my schedule and were so kind to take care of my needs. Also got a quick email acknowledging some noise by housekeeping outside my room at midnight. Just nice touches and thoughtfulness. June 5, 2014
Rated 5 out of 5 by Great Hotel Happy to experience what the hotel advertises. Disappointed that a $14.00 sandwhich turned out to be $21.00 with taxes and room service delivery charge. Sandwich itself was a disappointment. Great location for what we were doing. Lighting and water flow was no so conservative that you could not see or required a 20 minute shower. February 2, 2014
Rated 4 out of 5 by Surprised by excellent food We ate late in the evening Friday night, and were surprised by the tasty food and prices. We were charmed by our sweet waitress and others who waited on us tirelessly. We didn't hesitate to order room service again the next night, and we were equally pleased. However, please reupholster the chairs in the dining room. April 8, 2014
Rated 4 out of 5 by Great service at Palio I always stay at the Westin Airport when I come to Atlanta. What I noticed this time was how Sharon, Wanda and Cree, who work at Palio treated their customers with deference, friendliness and care. Not only did they treat me this way, but everyone who came in was treated like they were family. I was deeply moved. Wonderful people. May 27, 2013
Rated 4 out of 5 by Excellent hospitality This hotel makes a good impression in spite of the unavoidable noise of the nearby highway and incessant air traffic. Inside, all is calm and cheerful. The staff was outstanding, pleasant and helpful. My conversations with the attentive and experienced catering team were delightfully warm. The accommodations are quite comfortable. September 10, 2012
Rated 4 out of 5 by Great place to stay I want to thank Daniela at check in she was awesome. Friendliest check in ever. She was also very helpful. My bartender was also great generous servings on wine and overall made a great Washington apple shot. Enjoyed my stay but it was the staff that made this a special stay. Love the bed super comfortable. I will stay here again. January 20, 2013
Rated 5 out of 5 by Heavenly Beds We were in Atlanta for a Church Conference, with long work hours to support our conference - so when it was time for bed we were ready for comfort - the beds at the hotel far surpassed our expectations. They are heavenly - no need to toss or turn to find that right spot - wherever you lay it was the perfect spot. Thank you Westin September 4, 2013
Rated 4 out of 5 by I enjoy staying there It is more than just an airport hotel and slightly less than a destination hotel. They serve one of the best hamburgers I've had since leaving Californias' In and out hamburgers behind. Try the breakfast buffet and ask to be served by Wanda she goes out of her way to make sure you'll be well taken care of. April 22, 2014
Rated 2 out of 5 by Not a real Westin Excellence is in the detail and the detail has been forgotten at this facility, Hallway rugs very dirty, room chair stained dirty, spg gold guest not placed in spg floor when room was available. No water in room. Pool had spit and flem floating on water-appears to not been cleaned. Whirlpool was not filled - water merky,etc..... August 8, 2012
Rated 4 out of 5 by Great features but don't know how to deal with power loss Overall great hotel and very comfortable, but unfortunately staff didn't know how to handle a blackout, felt nervous and wound up giving me the wrong room and wouldn't do anything about it. I can excuse them for this, since the overall experience was very nice, but they need to train and empower their people better then they do. March 10, 2013
Rated 5 out of 5 by This hotel has great service Hotel was very clean, friendly people, great service, we had a problem with air conditioner it was very noisy and we got moved to another room right away. Restaurant was even better AWSOME service from our server S-Hossain he was fantastic fast service very friendly recomended salmon and it was so good. Our stay was fantastic. September 9, 2013
Rated 5 out of 5 by front desk staff I made the reservations, email came in my name David obb but upon checking in could not check in because the acct in in my wife's name Joni Cobb made me call SPG call ctr and have them add my name, had to wait for a call from the ctr to front desk, never have had is issue come up before. Not a rea friendly attitude besides November 6, 2013
Rated 4 out of 5 by Very nice airport hotel I stay here once a week, staff is kid and friendly and courteous. Very professional. Rooms are always clean. Sometimes the hallway floors can be a little dirty but the staff works around the clock to make sure everything is clean. Beds are very comfortable and carpet in the room is always clean which is important to me. September 13, 2012
Rated 5 out of 5 by Y.Rob MY stay at your hotel was perfect from the front desk staff. to room service, to my awesome shuttle driver Raymir, who was so helpful. I will be staying again July 2, 2014
Rated 3 out of 5 by This hotel should flip to a Sheraton Good stay - but this hotel is definitely old and warn out. July 16, 2014
Rated 5 out of 5 by Love this hotel! This was my 2nd time staying here and it was better than my first. Staff is awesome, nice workout area, and hope to try pool out next time. Food is kinda expensive but average for most hotels. You will need a car if you want to explore nearby areas. Perfect stay for just staying overnight waiting for your next flight. December 24, 2012
Rated 5 out of 5 by WOW! Really enjoyed my overnight stay at the Westin Atlanta Airport. My room was spacious, clean, fully equipped with all the amenities, and the bed was oh so comfortable! The hotel location was ideal to my meeting place and restaurants.The awesome staff even shuttled me there so I saved money on cab fare. All smiles!! January 24, 2014
Rated 2 out of 5 by Just another airport hotel Pros - The staff at the Front Desk (Mr. Javier) was professional and extremely helpful arranging our room for an early check-in and also moving us when the original room we received smelled like smoke. Cons - The outdoor pool was closed and the hot tub looked murky and not clean. May 8, 2014
Rated 4 out of 5 by The staff were wonderful Everyone working at the hotel were very helpful, welcoming, & patient. It was my first time in Atlanta & I was there for an interview, hence I had lots of questions about locations etc. The people working at front desk were accommodating & the staff running the shuttles/taxis were very helpful too. Great service! February 9, 2013
Rated 5 out of 5 by Great customer service Westin accommodated my hotel rate after I was stranded in ATL due to grounded flights as a result of thunderstorms while traveling Delta airlines. July 2, 2014
Rated 3 out of 5 by Stay & Meeting Experience Check IN/OUT very slow - management needs to staff properly to handle peak times. No spoons in conference room for continental breakfast. Restaurant breakfast food & service excellent. Food stations difficult to navigate due to orientation/placement of food containers. Lunch food/service in restaurant excellent. July 25, 2013
Rated 3 out of 5 by Dirty Bathroom When I check into a hotel I expect it to be as clean as my house is. If I have to call down to request a recleaning it spoils my entire stay. Additionally my room was in need of repair. My toilet wobbled, the rack in the shower to hold the shampoo and conditioner was about ready to fall off......very poor shape. January 17, 2013
Rated 2 out of 5 by Convenient, but not Westin-standard My shower didn't have hot water when I stayed here, and didn't get fixed even when I complained to the front desk. Room service took forever, and the gym was under renovation - makeshift gym didn't even have towels/water. It's convenient to the airport but the rooms are tiny and it's not up to Westin standards. April 19, 2013
Rated 5 out of 5 by Great place to stay We have stayed in this hotel several times and have always been happy with our stay. Great location if you are flying out of Atlanta or, as is the case with out last two stays here, going to the race at the Atlanta Motor Speedway. Quite rooms, comfortable and clean. My grandchildren always enjoy the pool too! September 3, 2013
Rated 1 out of 5 by Totally Unsatisfactory The room had cigarette smokes from prior guest(s) even that the entire facility is smoke free. In fact, I complained to the management a minute after I checked in and they dismissed the problem. The room had a humidifier and I bet that this was placed in the room to remove the smoke odor. Totally unsatisfied. May 26, 2013
Rated 5 out of 5 by Great Bed and Pillows I must say that I was pleasantly surprised by the hotel room. I appreciated the robe that was sitting on the bed when we walked into the room. That was very inviting. Then the bed, it was firm, yet soft and the pillows were soft and cushy. I slept like a baby and would be willing to stay at this hotel again. November 11, 2013
Rated 5 out of 5 by Great night sleep! Our night stay at the Westin met all our needs. From the minute we got there the staff were extremely friendly and accommodating. We had some very good food by room service, well worth the money. The room was also very comfortable. We both had a very good night sleep after travelling for so long. Thank you!! January 6, 2013
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