Rated 5 out of 5 by kevman123 My new favorite ATL Airport hotel!
This property is located about 5-10 minutes from the Atlanta airport. As a Platinum member I received an upgrade to a junior suite. The check in staff was very friendly and efficient. Room service was promptly delivered and the food quality was very good.
The best feature of this property is the ability to check your luggage at the hotel. The morning of departure I rolled my luggage down and was quickly checked in to my flight – luggage free!
January 8, 2014
Rated 1 out of 5 by FrequentTravel99 Terrible service
This was one of the worst hotels that I have ever stayed in. Reserved 2 double beds and upon check in was given King + pullout. Got to room and had not pull out bed. 4 people in room with 1 king bed. Tried calling front desk 4 times and then had to walk back down to tell me there was nothing that could be done because they were booked. Overall, waited 1.5 hours for 1 rollaway and 3 people slept in king bed. Not a good night. Will never return.
June 23, 2013
Rated 3 out of 5 by Singingsoldier Unpleasant Send Off
Usually, my rating of this hotel is high on the bench mark, but this past weekend I was very saddened by the report I received from my daughter and husband who had just returned from the Middle East and stayed at the hotel of how they were treated by an individual at the front desk. The hotel promised to have a manager contact me, but the manager never did. I was totally disappointed as this is not the kind of treatment I associate with SPG!
June 12, 2012
Rated 5 out of 5 by Portis Convenient!
The convenience of airport shuttle and parking for our car was the main "draw" for us. We stayed on 2 different visits on this trip through Atlanta. Second time, the cleanliness of the room was an issue -- dirty bath cloth on floor when we opened door to room. Bathroom lavatory had hair in it, and toilet had not been flushed. Thank goodness we had Handiwipes! Room floor was not vacumned thoroughly either. This is not the norm for This hotel.
January 4, 2013
Rated 4 out of 5 by Bostraveler Great Service
I stayed at Westin Atlanta Airport for a meeting, the service and meeting staff were great. The young lady I spoke with several times at the front desk (I think her name was Nat) was excellent. My only real complaint was that the room was entirely too hot. This complaint was echoed by 6 other meeting attendees, and the problem was brough to the attention of hotel staff. The issue was resolved for me, but not for others that I spoke with.
October 3, 2012
Rated 1 out of 5 by Smedley71 Worst Experience at a hotel
My husband and I came here for what we expected to be a nice long relaxing weekend. I can honestly say that this is our first and last stay at a Westin property. The bathroom had mold on the ceiling and the tub had a big chunk taken out of the porcelain. What was even worse is that the hot water only worked sporadically. The curtains and chair in the room had multiple stains on them. We looked at the bed very carefully to make sure that it was clean. I asked to speak to the manager after the second morning of cold showers for both myself and my husband and was told that the manager wasn't available. Even though we prepaid for our room due to booking online, we ended up leaving a day early to find another hotel. I have never had a more disappointing experience and it basically ruined the first vacation we've had the opportunity to take in three years.
May 21, 2014
Rated 5 out of 5 by NMCLarson Wonderful Stay
The rooms were amazing!. Clean and very comfortable. The associates were friendly and very helpful. The suggestions for restaurants in the area and events were great. They were very informative of the area as well.
October 31, 2014
Rated 3 out of 5 by Boprn1954 Average hotel
Only stayed one night. Met my expectations, however $16 for parking seems unreasonable. Staff out front ( parking cars etc...) were not helpful or friendly unless I suppose you were utilizing them and tipping them. My car has a handicap placard but I wasn't told that handicap is not charged for parking until I was ready to leave. Had to go back in and wait at the desk to let staff know so that it could be removed from the bill.
June 21, 2014
Rated 5 out of 5 by LeeAnn648 True Southern Hospitality at it's Finest
I absolutely loved this hotel. Everyone was very hospitable, hotel is very clean, the b eds and showers are indeed heavenly! For all of my future travels, my family and I will stay here. And we didn't drive anywhere, we took the hotel shuttle to local restaurants and the Marta train station. We seen all of Atlanta, it was wonderful. Thank you for making or vacation extra special! We're honored to be apart of the Starwood community.
October 10, 2012
Rated 3 out of 5 by Cheryl1225 Nice room service
The check in was fast but unfriendly and not once was my Starwood status recognized. I was not offered my choice of free gift at check in which is the newest SPG gold member perk. The room was clean and comfy and room service was great except when they brought one incorrect item, went to bring a new one, and got upset when my child was eating from the plate with the wrong item on it. Seems they wanted to take the whole plate back.
December 12, 2012
Rated 3 out of 5 by Wnashville Not enough bang for the buck
The hotel, while nice and a comfortable sleep did not offer anything other than a comfortable bed. The hotel is not in an area walking friendly and yet charges to park your car, charges for faster internet, charges you for using their computer/printer and I did not even want to think of asking for coffee. Maybe this is the way of the future, but services here are lacking and should be part of the experience of a nice hotel stay.
September 29, 2013
Rated 2 out of 5 by pjhoon smoking room
We checked in late on a Friday night and the front desk service was great. I was told that I was getting an "upgrade" since the double room I booked weren't available. Great. BUT the "upgraded room" was just a room on the SPG floor and we were put in a smoking room. Since we were staying just for one night and were too tired to switch the room. The experience was ok otherwise. I just wish the hotel honor the non-smoking request.
June 2, 2012
Rated 2 out of 5 by freshbreath General lack of observance
I was initially put into a room where a smoker had stayed even after strongly stating I required a non-smoking room. After the hassle of moving to a new location, I then had to deal with a poorly cleaned bathroom and coffee pot. My morning room service was incomplete, yet when I called to address the issue, no adjustments were made to my charges. This was not a typical Westin experience and I hope to never experience this again.
February 14, 2013
Rated 5 out of 5 by NewOrleans convenient
Hotel was comforting and convenient, especially for a discounted rate and last minute booking. The only weird thing that happened is that my daughter's boss received several calls trying to verify her employment and was quite upset. My daughter even talked to them and explained that she printed the letter from her work account.I'm guessing its something only employees have, but her boss should have only received one phone call.
February 3, 2013
Rated 5 out of 5 by TVSteve Westin Atlanta Airport
In for a two day business conference; convention, AV and catering staffs very professional and efficient. A few nit-picks: had to request a power strip for my room (a junior suite) - no easily accessible outlets to plug-in iGadgets, etc.. Also, the main lobby's solo bartender was overwhelmed by event attendees on both nights. Otherwise, it was smooth sailing EXCEPT for the multiple false-fire alarms during the 2nd night.
October 14, 2012
Rated 5 out of 5 by PatMit40 Pure Rooms are great
My children and husband have allergies and take medication daily. The pure rooms were great. No odors such as pet and smoke or other to contend with. The air purifier enabled us to wake up with less stuffy noses. Linen was clean and fresh. The pool room was really cold however. The children were disa ppointed and were looking forward to a vacation where they could swim. The room was freezing cold. Overall stay excellent.
January 1, 2013
Rated 4 out of 5 by CHARRISS GREAT FOR MEETINGS
THIS IS THE SECOND TIME THAT WE HAVE HAD OUR MEETING IN THIS HOTEL. GREAT FACILITY, STAFF, SERVICE,
November 6, 2014
Rated 4 out of 5 by Stl14 Unexpected
I stayed here as a result of a mechanical difficulty - Delta paid. However, I was pleasantly surprised by the quality of the room, staff responsiveness and friendliness, shuttle service and overall facilities. Only disappointment was that the breakfast started later than I needed to leave for the airport in the morning and the grill at the small cafe was not functioning on the day of my departure.
August 11, 2014
Rated 4 out of 5 by Deborah WEARY TRAVELLERS
After our flight got cancelled, the Westin took us in at a great price they had worked out with the airlines. My ONLY complaint was that we stood in line for a LONG time after 11:45 p.m. When a weather event happens and they KNOW that there are scores of folks trying to check in, there really should be more staff than just two to assist the check-in process. Everyone was weary and a little frustrated with the situation.
June 4, 2013
Rated 3 out of 5 by TA2013 This hotel is below to average at best.
When I checked in, I gave the customer service agent my SPG card, stating I am a Gold member. I did not receive ANY of the Gold member benefits as listed on the SPG website. I was checked into a room on the 4th floor, was not asked if I'd like bonus SPG points or a complimentary beverage. I should not have to ask to receive my benefits, as this is the responsibility of the customer service agent at the time of check in.
June 13, 2013
Rated 4 out of 5 by Getaway229 Online presentation did not meet expectations
Rooms need to be updated, hallways and general areas need more attention (trash in hallways and didn't appear to be vacuumed and had peculiar odor), customer service was excellent, restrooms were small and needed to cleaned better
October 23, 2014
Rated 5 out of 5 by tractor reunion planner
From the beginning of the negotiations and meetings before the actual sales agreement your hotel team worked hard to make this event happen . During the reunion all our needs were met . Your point of contact staff made our participants feel like family as they catered to all our needs. This is our 68th reunion and because of your staff it was the most satisfying for all our veterans and families.
August 6, 2014
Rated 4 out of 5 by Jenn87654 The staff was very pleasant
The staff was friendly and professional, my room was clean, and the airport shuttles were prompt.
November 5, 2014
Rated 2 out of 5 by Heather The jacuzzi was YELLOW and pool unkempt
I dont ever complain but i felt the need to address this matter as it is a WESTIN after all- i expect better . I didnt care that the fitness center was under renovation and there was only treadmill and bikes. The pool was disgusting. Jacuzzi had a stench to it and the water was turning more yellow ( I have PICS) Was there all day and night with my kids and never saw anyone to test the water or tidy up the pool area.
April 2, 2013
Rated 3 out of 5 by 2Inspired Escaping the Heat
We stayed here a few nights in July. The rooms were nicely appointed and the location was convenient. However, the bathroom was not as clean as I prefer, definitely not up to typical Westin standards. My family visited the pool and thought it was very cold for a hot day in July. The staff was very friendly and was a bright spot in what was just an average hotel stay. I have stayed at much nicer Starwood properties.
July 9, 2012
Rated 3 out of 5 by Paul4349 Feb 5-8 stay
Phones in room continue to be a problem
Especially in rooms with more than one phone. Problems seem to be related to charging connections or just not being able to get a dial tone.
The cleaners should be instructed to check all the room phones when going through and cleaning / doing their duties.
***** On checkout tthe line was extreeamly long - they only had one person on the front desk with 15 people in line...
February 9, 2013
Rated 3 out of 5 by OregonFan Well placed for stopover
I have stayed at this property many times as it provides a great place to spend the night when traveling through Atlanta to various destinations. This trip I had difficulties with the service. Upon check in issues arose, and trying to speak to a manager was treated very rudely. The issue turned out that the manager was the Director of Security. This person did not have appropriate training to interact with guests.
October 19, 2012
Rated 5 out of 5 by SpecialK99 Fabulous
I enjoyed my stay. We took advantage of the perks such as flight check-in, luggage check-in and boarding pass printing. We were there for only a short time so we didn't use all of the facilities, but the room was clean and I found the staff, especially the shuttle drivers to be friendly and professional. They also went over and beyond to provide great service. The price was also great value for money.
July 14, 2014
Rated 3 out of 5 by TNBusinessTraveler Westin in name only
When I hear Westin I think speacial, there is nothing special about this hotel. The ONLY restaurant is closed between lunch and dinner. You can eat in the lobby bar, but the bartender couldn't get me an iced tea. There are different menus for room service and the restaurant, that's not a surprise, the surprise is that the best entrees (ex. tandori salmon) are only on the room service menu NOT the restaurant.
March 27, 2014
Rated 5 out of 5 by LMRFL Staff excellent - even in a difficult situation
We arrived in Atlanta on July 3, 2014, and missed our connecting flight due to weather. We had called the Westin from our originating point, to see if space was available. It was hectic. Lots and lots of people were stuck in Atlanta, and most were not happy. We picked Westin, even though higher than other local hotels, because we have good experiences with Westin in Detroit Airport. Shuttle bus was terrific, check in ended up easy-and our agent was very very pleasant. It was a very difficult situation, with reservations, and vouchers, and flight staff - all unhappy travelers honestly. Problems-the lobby bar was not prepared for this high volume of people. Drinks and food were quite expensive. Shuttle back to airport - on time (6 AM)! All in all, good choice for a tough situation, for everyone. Other guests need to realize everyone is in the same boat. The staff handled the anxiety well.
July 7, 2014