Rated 4 out of 5 by shellbell8406 All great, except...
...the Palio restaurant and the bar. A friend and I went to the Palio restaurant on a Wednesday night for dinner. The place did not seem that crowded (a large group came in after us, but they had a different server). It took about ten minutes before anyone came over, and it was just to fill up our water glasses. It was probably another five minutes before our server came over to take our order. The food was pricey, but I wouldn't have minded that if the food had been good enough. It wasn't. It's not that it was bad, I just wasn't impressed. Our server kept disappearing for long stretches of time, and never checked on us. Overall very disappointing.
After eating, we sat at the bar to have a drink, with the same slow-to-nonexistent service.
Later, I did order some room service, and they were very fast. The staff was very friendly and accommodating, and the room was comfortable and clean. I would recommend this hotel; however, I would recommend ordering room service or eating elsewhere.
March 8, 2013
Rated 5 out of 5 by Kisha2014 Exemplary Service
Our large group had many demands and changes - they were all met with a "yes" and a smile. The staff was exceptional and truly made work a pleasure. I felt as though I was part of the team by the time I left, which is huge in my role as event manager.
August 14, 2014
Rated 5 out of 5 by DC1ECK The staff are wonderful!
I am from New England and I so much appreciate the southern hospitality that I received at your hotel. Everyone was friendly and helpful and sooooo kind! (I also found this with the shuttle drivers and airport personnel). Thank you for being so good to me during my stay.
July 21, 2014
Rated 1 out of 5 by Karen9876 Moldy musty rooms
I love Weston hotels and choose them often when I travel. This Atlanta hotel need refurbished I have been in 3 different rooms they are moldy smell and are damp. I do not feel well when I wake up, and my kids can not stand the smell. Ni will never stay in this hotel again, and do not recommend it!
April 5, 2013
Rated 4 out of 5 by Dissatisfiedcustomer39 Dishonest staff
Check-in person asked for email address at check-in. I explained that I never share my email, and she said it was only to send me a receipt. I asked her to confirm that I would never be spammed by the hotel, which she did. The hotel did not send a receipt, but did start sending unsolicited email.
October 14, 2012
Rated 5 out of 5 by yankee219 Super Stop Over or Destination
This hotel was another great place to stay. Everything was superb and I could not have asked for anything better. Despite ongoing construction the staff did everything to ensure that the stay was not disruptive.
September 2, 2014
Rated 3 out of 5 by Saidie Mrs.
The rooms were not what I expected of a supposed four star hotel. We arrived at 6am and got up moving at 9am. So, I did not notice the stain in the chair until we returned that evening. Upon returning, we found that our room was not cleaned; neither did the hall appear to have been vacumned.
May 20, 2013
Rated 5 out of 5 by Tomie 12th Armored Division 68th Reunion
Staff at Westin EXTREMELY helpful.
All were cordial and very accommodating.
We stayed for three days.. and All
personel great.. kitchen wait staff
especially attentive. All very
professional & deserve kudos many
times over. Breakfast buffett A+++++
August 3, 2014
Rated 5 out of 5 by Disgusted10 Patron gift shop charges/Business center charges
Even though the Westin Hotel is a 5 star hotel; I think that charging $3.00 for two copies is extremely excessive/short of abusive. $2.00-$3.00 for a disposable razor (that can be purchased at the Dollar Store at 5 for $1.00 is short of stealing. $2.89 for a soda, just taking advantage.
November 4, 2013
Rated 5 out of 5 by dcampmd Great location
Great location. Good value. Comfortable room as one would expect. Bathroom could be larger, but well lit and functional. Public spaces well maintained. Parking not free, though. Prices at bar a little on the expensive side, though service great. Would definitely recommend this property.
December 21, 2012
Rated 5 out of 5 by chirodoc Has been a great hotel for me in my travels
A great hotel - near airport with great restaurant and coffee shop. Staff is great and the rooms are comfortable and clean.
It has always served me well in my travels and hope to continue my relationship in the future
August 25, 2014
Rated 5 out of 5 by dd77 Nice Stay
I had a nice, easy stay at this hotel. Only stayed one night for a meeting, but the room met my expectations. The meeting room was nice as well. The food was fine - nothing great, but perfectly fine. Overall, a very pleasant stay at this hotel and will be back if business needs arise.
October 17, 2013
Rated 2 out of 5 by Rachel09 Just another airport hotel
Pros - The staff at the Front Desk (Mr. Javier) was professional and extremely helpful arranging our room for an early check-in and also moving us when the original room we received smelled like smoke.
Cons - The outdoor pool was closed and the hot tub looked murky and not clean.
May 8, 2014
Rated 4 out of 5 by SPGfan159 This hotel has great features
Excellent airport hotel, good for meetings. The food is fine and what you would expect, but does not match a private restaurant. Of course, that is a tough standard for any hotel. In addition, the mattresses did not match the SPG top of the line, which is usually an SPG attraction..
December 17, 2012
Rated 4 out of 5 by ajhoop This Hotel has great Rooms
The Hotel has grweat rooms and facilities. The one place I thought you fell short was the food. I ordered a Chef salad in my room. When the salad arrived it was flat the cheese was partially melted and the flavor was lacking. I did not feel that I got my moneys worth for the food.
March 4, 2013
Rated 5 out of 5 by Colleen AMAZING STAFF
The staff in PBX/guest service was AMAZING! I fell ill in the middle of the week, I called the hotel operator to inquire about what medications were available in the gift shop... Not only did they send up the NyQuil I asked for, the sent up crackers, soup, & ginger ale! SO KIND!!!
March 28, 2013
Rated 2 out of 5 by Jenn09 Good Stay
Nice clean room. I was not happy with the front desk staff. I am a gold preferred member. She did not offer my free room upgrade, my welcome gift, or anything. I realized this after I got to my room. I tried asking about the reasoning the morning after, but she would not help me.
October 20, 2013
Rated 2 out of 5 by Scott It smells and is dirty
The staff were very nice. But my room smelled - like they were trying to cover up a bad smell with another smell. And the sheets on the bed had stains on them. And my sink would drain VERY slowly. Fitness center was too warm and had limited equipment - many pieces did not work.
February 10, 2013
Rated 4 out of 5 by Recruiter301 Last Minute Required Lodging
The Hotel is very nice overall; however, the room was listed as a non smoking room. Someone previously had smoked in this room you could still smell the left-over when entering the room. Other than that it was a comfy stay for a last minute need. Close to the airport and such.
July 26, 2013
Rated 3 out of 5 by Traveler Nice Hotel if waking up early!
This hotel met all our needs except for the fact of the planes taking off so early in the mornings. On Sat. and Sunday it seemed as though it was a bit later than the weekdays though.
Restaurant and bar area was great and staff was friendly!
Would stay here again on weekends!
January 28, 2013
Rated 5 out of 5 by Dela comfortable rooms updated bathrooms
unexpected overnight stay in Atlanta...and only stayed 1 night due to flight delays.....wonderful hotel, top notch. Room very clean. Love that the bathroom was updated. I travel quite often for work and many times hotels have updated rooms and the bathrooms are from the 70's.
January 29, 2013
Rated 4 out of 5 by Weese14 Responsive Staff
Needed a ride from a van during an off peak time. Staff scrambled to accommodate my schedule and were so kind to take care of my needs. Also got a quick email acknowledging some noise by housekeeping outside my room at midnight. Just nice touches and thoughtfulness.
June 5, 2014
Rated 5 out of 5 by Solotravel The people who work here are great!
The people at the front desk were most helpful in a very stressful situation. Mika was the best!! Delta's inability to get me home as scheduled, caused me to be very upset. Mika was kind and helped relieve my anxiety and went out of her way to help me
July 13, 2014
Rated 3 out of 5 by Preacherman Thin walls.
Stayed at your hotel twice in the last two weeks. On both occasions we were disturbed in the middle of the night by other guest. The first time by a couple having a intimate moment, however on Saturday night my disturbance came from the hotel staff. My room number was 589.
May 6, 2013
Rated 5 out of 5 by lrdson Exceptional service from staff
The staff was extremely accommodating, particularly the front office and security staff. The bed was, as always, "heavenly". :)
The only negative was that we were unable to get our choice of food that was listed on the room service menu when we arrived after midnight. :(
October 28, 2012
Rated 4 out of 5 by Mary50 A wonderful place to stay
The hotel was very clean and the staff was polite and accommodating. My first room had a funny scent in it. The staff immediately moved me to another room and and apologized for any inconvenience. The bed is amazing, I slept like a baby. I look forward to visiting again!
April 29, 2013
Rated 5 out of 5 by EC2014 Comfort and great service
I am not a frequent traveler but when I travel I always look for comfort and good service and Westin Hotel definitely has it all. To be more specific , checking in was very quick and staff was very helpful , and most of all I enjoyed my comfortable bed .
June 23, 2014
Rated 5 out of 5 by mark221 Almost always a great experience
I love this hotel. The location is very convenient to the Airport, yet you feel like you are away and can relax. The rooms are fantastic. On this stay my shower was cold and the front desk did not seem to care. I would just chalk this up to one person having a bad day.
October 17, 2013
Rated 3 out of 5 by Neal820 Westin Atlanta AIrport Hotel is A Mold Trap
The hotel is very nice in appearance. When we go there, I thought it strange that there was an air filter machine running in the room. We took two rooms, the other didn't have one in it and as a result I woke up with crust in my eyes.
The hotel is a sick building.
April 28, 2014
Rated 3 out of 5 by Lipoking Clean The Carpets
I realize this is an airport hotel and is one with high occupancy rates, but it looks like the carpets in the rooms and in the common areas have never been cleaned. It's shameful and disgusting.
Otherwise, the staff quite nice and very helpful.
July 11, 2014