Rated 4 out of 5 by SPGfan159 This hotel has great features
Excellent airport hotel, good for meetings. The food is fine and what you would expect, but does not match a private restaurant. Of course, that is a tough standard for any hotel. In addition, the mattresses did not match the SPG top of the line, which is usually an SPG attraction..
December 17, 2012
Rated 5 out of 5 by Colleen AMAZING STAFF
The staff in PBX/guest service was AMAZING! I fell ill in the middle of the week, I called the hotel operator to inquire about what medications were available in the gift shop... Not only did they send up the NyQuil I asked for, the sent up crackers, soup, & ginger ale! SO KIND!!!
March 28, 2013
Rated 4 out of 5 by ajhoop This Hotel has great Rooms
The Hotel has grweat rooms and facilities. The one place I thought you fell short was the food. I ordered a Chef salad in my room. When the salad arrived it was flat the cheese was partially melted and the flavor was lacking. I did not feel that I got my moneys worth for the food.
March 4, 2013
Rated 5 out of 5 by Dollar Great Stay
i attended a wedding and stayed at your hotel. I was pleased with the professional attitude that your staff displayed. From the time I checked in until I checked out, your staff was amazing. The wedding went off without a hitch. I would stay again without hesitation.
October 10, 2013
Rated 4 out of 5 by Recruiter301 Last Minute Required Lodging
The Hotel is very nice overall; however, the room was listed as a non smoking room. Someone previously had smoked in this room you could still smell the left-over when entering the room. Other than that it was a comfy stay for a last minute need. Close to the airport and such.
July 26, 2013
Rated 4 out of 5 by Andrea26 Good
The hotel was very clean the staff was very helpful and nice and the rooms were clean also but let me not forget the room service food was so good.
January 10, 2014
Rated 2 out of 5 by Scott It smells and is dirty
The staff were very nice. But my room smelled - like they were trying to cover up a bad smell with another smell. And the sheets on the bed had stains on them. And my sink would drain VERY slowly. Fitness center was too warm and had limited equipment - many pieces did not work.
February 10, 2013
Rated 3 out of 5 by Traveler Nice Hotel if waking up early!
This hotel met all our needs except for the fact of the planes taking off so early in the mornings. On Sat. and Sunday it seemed as though it was a bit later than the weekdays though.
Restaurant and bar area was great and staff was friendly!
Would stay here again on weekends!
January 28, 2013
Rated 5 out of 5 by Dela comfortable rooms updated bathrooms
unexpected overnight stay in Atlanta...and only stayed 1 night due to flight delays.....wonderful hotel, top notch. Room very clean. Love that the bathroom was updated. I travel quite often for work and many times hotels have updated rooms and the bathrooms are from the 70's.
January 29, 2013
Rated 3 out of 5 by Preacherman Thin walls.
Stayed at your hotel twice in the last two weeks. On both occasions we were disturbed in the middle of the night by other guest. The first time by a couple having a intimate moment, however on Saturday night my disturbance came from the hotel staff. My room number was 589.
May 6, 2013
Rated 5 out of 5 by lrdson Exceptional service from staff
The staff was extremely accommodating, particularly the front office and security staff. The bed was, as always, "heavenly". :)
The only negative was that we were unable to get our choice of food that was listed on the room service menu when we arrived after midnight. :(
October 28, 2012
Rated 3 out of 5 Hotel Guest
Really need to do something about the food. How much Catfish could one person eat.
January 21, 2014
Rated 4 out of 5 by Mary50 A wonderful place to stay
The hotel was very clean and the staff was polite and accommodating. My first room had a funny scent in it. The staff immediately moved me to another room and and apologized for any inconvenience. The bed is amazing, I slept like a baby. I look forward to visiting again!
April 29, 2013
Rated 2 out of 5 by TAN11 what happened
I typically choice to stay at westin this particular time really disappointed me , not the staff , but the condition of hotel . No amenities in the room , hotel didn't have chargers , but stated in the amenities book . pool and gym area untidy , and bar area the same
August 4, 2013
Rated 3 out of 5 by Chicagollee Atlanta Westin
An average property that needs updating and mirror the others SPG property
January 20, 2014
Rated 4 out of 5 by fagunn Great airport hotel
Our stay was excellent. Only problem we had was a very long wait for hot water in the mornings but I did not address this with the staff. All in all it is a great hotel and we have stayed here several times.
December 9, 2013
Rated 5 out of 5 by MicheleM2012 unexpectedly relaxing surprise
I booked a room here for one night- knowing we were arriving on a late flight into Atlanta. i really didn't know what to expect- given the proximity to the airport, etc. however our room was VERY quiet, dark and best of all modern/clean. We had a GREAT night sleep.
February 20, 2013
Rated 4 out of 5 by Franke06 A Great Weekend
The staff was knowledgable,courteous,and friendly.At my service the moment I arrived. I most enjoyed breakfast. The food presentation was as good as any 3 star restaurant and more convienent. It was a pleasant,restful weekend. I will stay again if I am in Atlanta.
August 12, 2012
Rated 5 out of 5 Great Stay!
The hotel staff was friendly and very courteous. Beautiful facility with everything we needed for an awesome trip. The price was extremely reasonable and would certainly recommend The Westin to others. My only recommendation is to lower the nightly cost to park.
May 20, 2013
Rated 5 out of 5 by Tom64 Wonderful stay
The staff is friendly, the rooms were very clean and the workout/ pool area was top notch. There isn't much dining you can walk to, but the restaurant in the lobby is very good and the waiters, Jamal and Mohomed were both terrific. This was a great stay for us!
June 24, 2013
Rated 5 out of 5 by Russ3170 Excellent Staff and Service...;most times
The bartenders, waiters and waitresses, front desk staff were all friendly and provided excellent service at all times. The restaurant and bar had a nice variety of all types of food and snacks. Rooms were not cleaned until very late each day, however.
September 24, 2013
Rated 5 out of 5 by Sallye417 Impressive
My first visit to Atlanta was Great because of the Westin Hotel Accommodations!!!Excellent ,Information the staff provided in regards to touring the City,and a Mattress that was truly heavenly !!!!!!!!! Very clean refreshing Hotel ! I look forward to a return
June 20, 2013
Rated 3 out of 5 by Matt57 Hotel is old and the staff was not helpful
We were given tickets for parking and was still charged. The food was below average and several menu item were not available. I travel monthly to Atlanta and was extremely disappointed . I had 5 guests with me and am sure my disappointment was equally shared.
March 27, 2013
Rated 4 out of 5 by Buster2002 Very comfortable stay
I love staying at Westin because you know what to expect, a very comfortable stay. My only complaint was that there was a gap in the adjoining room door and floor. You could see the light from their room and they kept me up being noisy.
November 1, 2013
Rated 5 out of 5 by Flear The hotel staff went out their way to make my stay very comfortable
Everyone was very helpful. I was bumped several times from my plane connection. As a result, my need for overnight accomadations was fluid. They were able to find a room and upgrade me as a result of my SPG ownership. They made a tough experience much better.
October 18, 2012
Rated 5 out of 5 by jdg818 Excellent Location - Great Staff
This Hotel is actually my location of choice due to it's proximity to the airport. I am always greeted warmly - my SPG status is acknowledged and I am reminded of relevant amenities, restaurant, room service etc. I always depart feeling happy and well rested.
January 26, 2013
Rated 1 out of 5 by M2s3374 Incovinient location to get package delivered
I had several packages delivered to this location. They told they gave me all packages but I didn't get 2 of them.
In 3 day they found them, but I couldn't use them for a few days. I purchased exactly same things at store in downtown.
August 19, 2013
Rated 3 out of 5 by firesan Good Overall
The room was good and comfortable. The shuttle driver was friendly and helpful.
The AC was leaking water into the carpet. Not sure how long it has been going on but concerned about mold in the room.
Didn't like walking barefoot on wet carpet in the room.
July 23, 2012
Rated 2 out of 5 by thevlture treats Platinum guests horribly
I'm a Platinum guest with over 50 stays in 2012 so I know SPG properties. This one was well below my expectations. At check-in no staff was working the SPG Platinum/Gold desk. Three guests were helped at the convience/snack shop next to the front desk while I was waiting to check-in. Once assigned a room, we were not given a room upgrade per SPG policy. When I complained I was told "Well, you're staying on points." What does that mean exactly? The hotel has no club lounge and when I requested breakfast for this reason my family was told we could only eat on the "ends" of the breakfast buffet only the pastries; again I was told "you're staying on points." The pool was the only positive of this hotel. I later complained to SPG Platinum concierge who where apologetic. I later received an email from the hotel's manager but it contained no apology or excuse for the poor service and a token 1500 points reimbursement (I used 4000 for the stay). I will not stay here again and have informed my office travel division of my ordeal as well.
January 3, 2013
Rated 3 out of 5 by JEANNE54 NEEDS IMPROVEMENT
1.POOL AREA WAS VERY UNATTRACTIVE
2.PARKING SHOULD BE FREE FOR MEMBERS.
3.THE COMPUTERS SHOULD BE FREE OR THE FIRST 10 MINUTES FREE.
4. NO RAMPS OR EASY ACCESS FROM PARKING LOT.
5. BUS SHUTTLES BLOCK ANY CARS FROM PICKING UP OR DISCHARGING PASSENGERS.
July 21, 2013