Rated 5 out of 5 by FullHouse Excellent Customer Service
Holiday travel with a group of 5 adults and 5 young children can be overwhelming and stressful. Thank you to Chad and Patrick at the Westin Atlanta Airport Hotel for your patience and kind consideration.
We had a late check in and everything went smoothly. I had 3 rooms reserved and had requested they be next to each other. They took care of that without question. One of our rooms I had one booked for one night for a quick visit from my brother. We were in such a hurry the next morning we forgot to check him and his things out of the room! I didn't realize until later in the afternoon and immediately called the hotel. They were so friendly and understanding. They told me to have a good time and not to rush to return. We returned after dinner and all was just fine. Everything got sorted out and I really appreciate the flexibility.
Thanks Chad and Patrick for making this holiday vacation a little less stressful.
December 29, 2011
Rated 4 out of 5 by Livesinthecountry Good overnight experience
We had to overnight in Atlanta on our return trip. When we arrived at hotel the lobby was packed and loud. Roller skaters had taken over the hotel. We were worried about the noise. But we should not have been. Upstairs in our room was so quiet. The bar was packed but we got great service. The bellmen were very attentive. Have nothing bad to say and would certainly recommend.
September 6, 2012
Rated 4 out of 5 by VCSEL Overnight Stay
Last minute booking due to cancelled flight. Staff was very accommodating to meet early and late check-out times. Very friendly staff. The 8th floor room had a king bed, two sitting chairs and full closet. The bed and chairs were very comfortable. Free internet was sufficient for web browsing and email. The room was very reasonably priced for the comfort and cleanliness.
February 12, 2013
Rated 5 out of 5 by Redrider56 Hotel was close to airport.
I would stay at this hotel again. It was close to the airport and the staff was friendly and willing to help. The shuttle was also nice to have for pickup and drop off at the airport.
March 17, 2014
Rated 4 out of 5 by BigZ The Noise
Got to my room, not 3 minutes later a barking war began in the hallway(pet friendly hotel). Went downstairs to inform the front desk, Malia (?Spelling) promptly apologized, moved me to the top floor and gave me a coupon for the restaurant. That’s the way to handle customer service. In all, mostly everyone there is nice (exception: old lady bartender at the lounge)
October 20, 2013
Rated 5 out of 5 by JAHRMANA Expectations met
My experience was excellent for a holiday weekend. From speedy check-in (even with overbooked property), to room status and staff smiles all around. As a former member of the travel industry it is always refreshing to be the recipient of high customer standards and quality. I will continue to recommend Starwood properties and the WESTIN Atlanta Airport in the future.
April 2, 2013
Rated 5 out of 5 by LMHUR Best Airport Hotel by a Mile
We've stayed at three other Atlanta Airport Hotels in the past and this is by far the best. Its perhaps not a typical luxury Westin say in the vein of buckhead but its absolutely a 4 star hotel. The service was great, meaning the people who work there are genuinely nice. Cool indoor/outdoor pool with whirlpool, nice rooms, clean, room service food was well above par.
June 25, 2012
Rated 5 out of 5 by Jazz3 Great Hotel
It was my Birthday Weekend, it was a joy to be a guest at the Westin Atlanta Hotel, the service from the valet to front desk
was just wonderful. My suprise slice of cake was delivered to my room, what a hit :) The service at the bar was great too.
Thanks Westin Hotel & Staff I will see you real soon.
February 10, 2014
Rated 5 out of 5 by GeoffMG Most Excellent Starwood Service in Recent Memory
The staff were absolutely excellent! Front desk, room service, shuttle service, bar. Perhaps it is the southern culture (me being from the northeast) but everyone was great. The only issue that I noted was regarding a little TV noise from the room above; it didn't sound like it was cranked way up so I am assuming there may be poor insulation in some rooms/areas.
August 8, 2013
Rated 5 out of 5 by JRATL Heavenly Haven during the ATL Snow Storm #WestinEssence @WestinATLAir
Ended up spending and unplanned night here, during the recent snow storm that paralyzed ATL. After working very long hours for a major airline, several co-workers stayed at Westin Atlanta Airport, and one word sums it up - Heavenly.
May have been the long hours and exhaustive work, but getting to such a welcoming and up to date hotel, was so comforting. It had been a few years since I'd stayed at a Starwood Property. Though this is not The Westin Charlotte, being so close to ATL Airport, with a quick shuttle and friendly staff, was nice.
The rest almost goes without saying - the Westin experience was so revitalizing! We all love the Heavenly Bedding. Had a restful and relaxing sleep. Of course, the Starbucks in-room coffee was wonderful in the morning.
I was so impressed with the high quality Kohler Memoirs fixtures in the bath. These are the exact ones we used to renovate our old house, so to see such quality products, made me feel 'at-home'.
Only regret was being so tired, and not being able to enjoy the WestinWorkout room, or pool. Had to wake up super early to get back to work, but I hope to do so on my next visit.
March 19, 2014
Rated 2 out of 5 by Ant12 I would not choose this hotel again !
The front desk staff needs an overhaul. I travel all the time and this was probably the worst I have experienced. Had to wait 25 minutes to check in and I was third in line when I approached the desk. I needed to constantly get back in line for the front desk to correct things that were already suppose to be included. I was to have breakfast included, but did not received the coupons to show at breakfast time. I had to wait back in line at front desk only to have it debated. Parking was suppose to be included, only to have to wait in line three more time to discuss why it was not. Now I am having to work through the parking machine company to try to get my parking money refunded to me...which I doubt I will ever see again. The front desk staff was slow and not very curtious. We also found bugs in our room which also contributed to our dissatisfaction, but still did not compare to our troubles with the front desk staff.
February 18, 2013
Rated 1 out of 5 by Kelsurfs Fire Alarm Madness
I flew in to Atlanta from Australia. 17 hours to get there. A quick dinner and I was done. Bed at 10:00pm. At 1:35am the fire alarm went off. followed by a PA to day that it was a false alarm. Between 2:00am and 6:00am it happened 4 more time. No sleep for me that night. The next day at the work I had flown in for was like torture.
I hope that this was a once off.
August 13, 2013
Rated 3 out of 5 by 123Tml Mattress needs replacement
Traditionally the most comfortable part of my stay within westin facilities is my sleep in the heavenly bed. Unfortunatly the bed in this room (802) was very worn which lead me to have a very poor sleep. I and my wife were very surprised and disappointed by the poor bed but had just finished traveling a long day and didn't have the energy to request a room change.
May 25, 2013
Rated 5 out of 5 by WillieP Snafu fixed
Had a billing problem and Sara and Peter were able to fix it with minimal effort from me. I do appreciate them doing what was right.
March 21, 2014
Rated 5 out of 5 by lin69 comfortable westin stay
excellent service, from conciege team to catering staff member. One the male servers went above and beyond to retrieve a hot tea which was not initially part of the catering items. My fault for not getting his name... he was a very freindly gentleman, tall African descent, and bald. He should be recognized for going the extra miles to ensure customer is happy.
December 10, 2012
Rated 3 out of 5 by Traveler Close to the Airport
While we did use SPG points plus cash, this room had a smokey smell to it. We did report it to the maid and to the front desk. I guess they give you these type of rooms when not paying full price. Too bad. We went to the bar area, and it was not staffed well for a Sunday evening. The breakfast buffet on Monday morning was GREAT!
Overall we do love The Westin.
June 18, 2013
Rated 3 out of 5 by Kerry64 Rooms not so great.
Really not impressed with the quality of the furnishings. Badly worn furniture and unsightly stains on the cushions. I opted for a junior suite for a business meeting with a client, and was disappointed with what I got. The bed was great, as always, but I had to brush a few insects off before crawling in. Westin's are usually well above average; not this one.
March 12, 2013
Rated 5 out of 5 by FeeG WOW!
Really enjoyed my overnight stay at the
Westin Atlanta Airport. My room was spacious, clean, fully equipped with all the amenities, and the bed was oh so comfortable! The hotel location was ideal to my meeting place and restaurants.The awesome staff even shuttled me there so I saved money on cab fare. All smiles!!
January 24, 2014
Rated 4 out of 5 by sally1017 Beautiful Hotel except...
This trip to Atlanta was for a conference and it was promoted that transportation would be provided. It, however, was not and to get to the conference, we had to take the airport shuttle to the airport then get on the rail that took us near the convention center. This was an inconvenience for us.
Otherwise, the hotel was very nice and suited our other needs.
November 22, 2011
Rated 2 out of 5 by 20130831 Average facility with subpar food
Our experience at this Westin was less than expected. The staff was simply doing the job and not very hospitable. At one point it appeared that I was being avoided when trying to get a cleaners attention to have glass removed from the hallway. After seeking and finding a third person it was taken care of. There were a lot of children and liability around.
September 2, 2013
Rated 4 out of 5 by Clif1 Convinient hotel
Our stay was great. Convenient shuttle service to and from ATL. Check in was quick. Adequate SPG recognition. Our beds were comfortable as expected from any Westin hotel. The Fitness center was well equipped and I enjoyed the New Balance gear lending program. The breakfast buffet was ok. I was sad to see no Club Lounge. Overall good experience and service.
June 13, 2013
Rated 4 out of 5 by Onerose229 Another great Westin Hotel
The Airport Westin is a busy metropolis that provides excellent customer service, warmth, hospitality, cleaniness in rooms, bathrooms, and common areas. The dining was superb. The bedrooms were spacious and comfortable. Totally loved the bathroom lighting and the double headed shower. Would definitely stay here again. And the exercise facility was awesome.
November 14, 2011
Rated 5 out of 5 by LR910 Very comfortable, terrific service!
Fantastic service at this very comfortable hotel. Was a great break in my overnight stay after traveling back from Europe. Was exhausted and this was the perfect place for much needed rest.
In room food was fantastic as well.
Checked out the pool and other facilities and they looked fantastic but didn't use them on this visit, hope to on another stay.
August 31, 2012
Rated 3 out of 5 by Shuteye Take Notes, Connect the Dots
Requested a quiet room at check-in; first night great, but night two you put a family with rambunctious little kids next door. Ended up moving to a different room, 9 p.m. -- shouldn't have been necessary. Just put a note in the record, hotel wasn't full... no need to put little kids next to someone who requested peace and quiet.. Needless aggravation.
June 26, 2013
Rated 5 out of 5 by Partsguy The BEST room layout I've been in for a long time.
I had only been home six days this month and the stay in your accommodations had the best laid out room I had been in the whole trip! Nice furnishings and comfortable chairs. The only item a bit tough was the price point of the food available in the resturant is outside of my corporate limits; but I guess I need to take that up with my company! Thanks
March 29, 2013
Rated 5 out of 5 by Tristaffer Excellence of the staff
Yes rooms are clean and nice. The winner for me was how the staff made me feel like I was a star. Meeting room hostess Janice, amazing! Front desk called me by name as I walked by. There was not a single hotel associate that did not try to make sure me and my group were well attended. Absolutely amazing! There are not enought stars to rate the staff!
December 16, 2012
Rated 5 out of 5 by Oscar18 GREAT STAFF
The hotel and staff were great... I can't wait to come back to the ATL.
March 23, 2014
Rated 5 out of 5 by muneca This hotel was Super!
The beds were super comfortable. The bathroom was cozy. The linens and carpets were clean. The staff was attentive to there guests. The only problem that I found was that there should be a continental breakfast for free. It's a shame that hotels with less stars provide that for there guest and you have to pay more at this hotel than a 2 or 3 star.
January 9, 2013
Rated 4 out of 5 by Survivor2014Icestorms Service that exceeds expectations
I spent 3 weeks in Atlanta during the storms and the shuttle staff did a great job. The serving staff at the Martini bar and Palio did a nice job taking care of the guests even when delivery trucks did not arrive. All kept their smiles on and did a great job.
February 16, 2014
Rated 4 out of 5 by Jonboy23 Another good stay, but...
When I stay at in-town hotels (and even this airport hotel is more "in-town" than my home), I generally spend my time working on my laptop or enjoying television shows I have downloaded from iTunes onto my iPad. I cannot recall a time when I have been unable to connect my iPad to the connection panel or an HDMI input at this particular Westin and it not work in the past. However, during this recent stay, the connection panel did not work and the direct HDMI inputs on the TV could not be selected. The input button was disabled. I find this to be an incredibly disappointing change that may affect my future plans to stay at this hotel. It may not seem like a big deal, but being able to watch the TV I want to watch when I want to watch it, especially if the technology allows for such a novel idea, is important to me. There is no reason to completely cripple a TV from having basic functionality.
Aside from this important-to-me issue, there are no complaints about this hotel. Perhaps the price for parking would be the only complaint, but only because that has increased by ~60% in 1-2 years.
March 5, 2014