Rated 1 out of 5 by Annette83 This hotel should raise many concerns
Stayed here twice within the span of one week. First visit; great customer service, great, clean room, great overall stay. Second visit: VAST difference. 1st room issued smelled like an ashtray, 2nd room issued smelled like a sewage pipe burst had occurred, 3rd room finally was clean and didn't have a stench (PURE room, so credit goes to PURE, and not to the Westin). Final room was not stocked with toiletries and the pool that had been so enjoyable on the 1st visit was disgustingly dirty and unstocked with towels even after 30 minutes of calling for more towels. I am a fairly easy travel guest for hotels, I don't ask for much. I don't think other guests do either. And btw, I am supposedly at the highest level member of the SPG rewards program. As other SPG members may be able to testify, platinum does not really mean much to SPG. Although, I need to clarify that the few customer service personnel that tried to assist this situation were nothing but polite. But polite never solves anything. Clean up your act SPG/Westin...it filthy.
March 29, 2014
Rated 4 out of 5 by Mary50 A wonderful place to stay
The hotel was very clean and the staff was polite and accommodating. My first room had a funny scent in it. The staff immediately moved me to another room and and apologized for any inconvenience. The bed is amazing, I slept like a baby. I look forward to visiting again!
April 29, 2013
Rated 4 out of 5 by Hadly Good Stay!
very near to the airport and we have shuttles from airport to the hotel frequently. they also run shuttles from hotel to my office, so i choose westin. Also, room experience is Quite. I dont have to listen to what's happening next door like other hotels
March 28, 2014
Rated 4 out of 5 by Lorenzo11 this is a good westin
This was a perfect hotel for us but I have stayed in better Westins
June 30, 2014
Rated 5 out of 5 by mark221 Almost always a great experience
I love this hotel. The location is very convenient to the Airport, yet you feel like you are away and can relax. The rooms are fantastic. On this stay my shower was cold and the front desk did not seem to care. I would just chalk this up to one person having a bad day.
October 17, 2013
Rated 5 out of 5 by Dollar Great Stay
i attended a wedding and stayed at your hotel. I was pleased with the professional attitude that your staff displayed. From the time I checked in until I checked out, your staff was amazing. The wedding went off without a hitch. I would stay again without hesitation.
October 10, 2013
Rated 4 out of 5 by Marialuisa Good staff for the most part!
The hotel is one which I have frequented for the past 10 years. The loss of concierge floor is a minus but the rooms are still very nice.
June 15, 2014
Rated 2 out of 5 by TAN11 what happened
I typically choice to stay at westin this particular time really disappointed me , not the staff , but the condition of hotel . No amenities in the room , hotel didn't have chargers , but stated in the amenities book . pool and gym area untidy , and bar area the same
August 4, 2013
Rated 4 out of 5 by Survivor2014Icestorms Service that exceeds expectations
I spent 3 weeks in Atlanta during the storms and the shuttle staff did a great job. The serving staff at the Martini bar and Palio did a nice job taking care of the guests even when delivery trucks did not arrive. All kept their smiles on and did a great job.
February 16, 2014
Rated 5 out of 5 by MicheleM2012 unexpectedly relaxing surprise
I booked a room here for one night- knowing we were arriving on a late flight into Atlanta. i really didn't know what to expect- given the proximity to the airport, etc. however our room was VERY quiet, dark and best of all modern/clean. We had a GREAT night sleep.
February 20, 2013
Rated 4 out of 5 by Franke06 A Great Weekend
The staff was knowledgable,courteous,and friendly.At my service the moment I arrived. I most enjoyed breakfast. The food presentation was as good as any 3 star restaurant and more convienent. It was a pleasant,restful weekend. I will stay again if I am in Atlanta.
August 12, 2012
Rated 5 out of 5 Great Stay!
The hotel staff was friendly and very courteous. Beautiful facility with everything we needed for an awesome trip. The price was extremely reasonable and would certainly recommend The Westin to others. My only recommendation is to lower the nightly cost to park.
May 20, 2013
Rated 5 out of 5 by Brod75 Great Stay
I recently stayed at the Atlanta Airport Westin Hotel. Great stay. The Junior Suite was great a lot of space. Had to order in food from room service and I was not disappointed. The food was great and was delivered in a timely manner. I will stay there again !!!
November 4, 2013
Rated 5 out of 5 by Tom64 Wonderful stay
The staff is friendly, the rooms were very clean and the workout/ pool area was top notch. There isn't much dining you can walk to, but the restaurant in the lobby is very good and the waiters, Jamal and Mohomed were both terrific. This was a great stay for us!
June 24, 2013
Rated 3 out of 5 by Matt57 Hotel is old and the staff was not helpful
We were given tickets for parking and was still charged. The food was below average and several menu item were not available. I travel monthly to Atlanta and was extremely disappointed . I had 5 guests with me and am sure my disappointment was equally shared.
March 27, 2013
Rated 5 out of 5 by Sallye417 Impressive
My first visit to Atlanta was Great because of the Westin Hotel Accommodations!!!Excellent ,Information the staff provided in regards to touring the City,and a Mattress that was truly heavenly !!!!!!!!! Very clean refreshing Hotel ! I look forward to a return
June 20, 2013
Rated 5 out of 5 by Flear The hotel staff went out their way to make my stay very comfortable
Everyone was very helpful. I was bumped several times from my plane connection. As a result, my need for overnight accomadations was fluid. They were able to find a room and upgrade me as a result of my SPG ownership. They made a tough experience much better.
October 18, 2012
Rated 5 out of 5 by jdg818 Excellent Location - Great Staff
This Hotel is actually my location of choice due to it's proximity to the airport. I am always greeted warmly - my SPG status is acknowledged and I am reminded of relevant amenities, restaurant, room service etc. I always depart feeling happy and well rested.
January 26, 2013
Rated 4 out of 5 by MaryH Great Stay!
I must say I was very impressed by the feel of the Westin. The staffs was very polite and helpful. The hotel has so many amenities there was no need to leave unless you wanted to. I will definitely chose the Westin Atlanta Airport again.
April 4, 2014
Rated 3 out of 5 by firesan Good Overall
The room was good and comfortable. The shuttle driver was friendly and helpful.
The AC was leaking water into the carpet. Not sure how long it has been going on but concerned about mold in the room.
Didn't like walking barefoot on wet carpet in the room.
July 23, 2012
Rated 2 out of 5 by thevlture treats Platinum guests horribly
I'm a Platinum guest with over 50 stays in 2012 so I know SPG properties. This one was well below my expectations. At check-in no staff was working the SPG Platinum/Gold desk. Three guests were helped at the convience/snack shop next to the front desk while I was waiting to check-in. Once assigned a room, we were not given a room upgrade per SPG policy. When I complained I was told "Well, you're staying on points." What does that mean exactly? The hotel has no club lounge and when I requested breakfast for this reason my family was told we could only eat on the "ends" of the breakfast buffet only the pastries; again I was told "you're staying on points." The pool was the only positive of this hotel. I later complained to SPG Platinum concierge who where apologetic. I later received an email from the hotel's manager but it contained no apology or excuse for the poor service and a token 1500 points reimbursement (I used 4000 for the stay). I will not stay here again and have informed my office travel division of my ordeal as well.
January 3, 2013
Rated 5 out of 5 by WorldTraveler47 Great Westin Hotel!
A typical great Westin hotel with close proximity to ATL.
June 27, 2014
Rated 4 out of 5 by Hydster Okay
The room was overall very comfortable. Outside hall and next room noise was terrible. Children running and screaming in the hallway woke me from a sound sleep at 11:30! in the evening. I had an early call for the airport so was very annoyed.
March 17, 2014
Rated 1 out of 5 by M2s3374 Incovinient location to get package delivered
I had several packages delivered to this location. They told they gave me all packages but I didn't get 2 of them.
In 3 day they found them, but I couldn't use them for a few days. I purchased exactly same things at store in downtown.
August 19, 2013
Rated 5 out of 5 by Jeff1525 Great place to stay after a long day of travel.
I was put up at the Westin by Delta due to mechanical failure that caused me to miss my connection to San Francisco. Despite arriving after 10PM, the staff was very attentive. Ordered room service and it was outstanding.
April 22, 2014
Rated 5 out of 5 by Russ3170 Excellent Staff and Service...;most times
The bartenders, waiters and waitresses, front desk staff were all friendly and provided excellent service at all times. The restaurant and bar had a nice variety of all types of food and snacks. Rooms were not cleaned until very late each day, however.
September 24, 2013
Rated 4 out of 5 by Cheryl58 Nice Hotel
Very nice hotel. We had a problem with our AC, and the staff sent someone up to check it immediately. We were told it would take a while to be fixed, so the staff moved us to another room immediately . The service was great.
April 14, 2014
Rated 3 out of 5 by JEANNE54 NEEDS IMPROVEMENT
1.POOL AREA WAS VERY UNATTRACTIVE
2.PARKING SHOULD BE FREE FOR MEMBERS.
3.THE COMPUTERS SHOULD BE FREE OR THE FIRST 10 MINUTES FREE.
4. NO RAMPS OR EASY ACCESS FROM PARKING LOT.
5. BUS SHUTTLES BLOCK ANY CARS FROM PICKING UP OR DISCHARGING PASSENGERS.
July 21, 2013
Rated 4 out of 5 by trvlgfool Quick overnight
After a long day traveling from Holland I had a flight disruption and decided to overnight in Atlanta and continue my journey the next day. The staff was welcoming and I got a great nights rest and felt wonderful the next day to finish out my trip.
November 25, 2013
Rated 3 out of 5 by Drew102 Not the best Westin
Older hotel with limited updates. High value for price paid. Nothing close by in terms of restaurants, etc.
Was offered SPG complimentary internet but was charged anyway.
Restaurant in hotel fine in terms of food quality though ambiance lacking.
December 11, 2013