Rated 1 out of 5 by RB75206 Horrible service
The service was really poor. No basic amenities like a toothbrush upon request. And then I called the front desk right at midnight and tell them that I'm leaving my breakfast order tag outside the door, and next morning the tag is still outside the door.
February 27, 2014
Rated 5 out of 5 by Patricia130 My 24hrs in ATL
From getting picked up at ATL by shuttle to my deep sleep followed by great breakfast, my business trip was very successful thanks to the ATL WESTIN.
February 25, 2014
Rated 3 out of 5 by Lovey7 This hotel needs some more updates
The hotel was recently renovated but the furnishings were still shabby and the restaurant looks like a cafeteria. The staff was nice and helpful but most things were out of there control. This was not my usual Westin Stay.
February 24, 2014
Rated 4 out of 5 by melissasuddith The hotel is a great conference sight.
My stay at the Westin Airport Atlanta was great. The only negative I have to comment was the wait to check in when we arrived. The staff was very polite and helpful. The rooms were nice and clean.
February 24, 2014
Rated 1 out of 5 by Flophouse Not pleased
This hotel was unorganized and did not come close to meeting my expectations. Would not recommend.
February 20, 2014
Rated 4 out of 5 by Darek GOOD CHOICE
typical American WESTIN this category. Small bathroom, OK American breakfast. . 500 bonus points plus breakfast for platinum members . For 100 % I will come back.Good conection with free shutle with airport
February 19, 2014
Rated 3 out of 5 by Volleyballmom2 Service not consistent
One night service in the bar area was awful. But next night in the restaurant it was good. Worse thing was at 3:00am there was emergency sounded and everyone was told to leave the hotel. Staff was not up on emergency procedures and guests were left outside in cold, windy weather longer than necessary.
In best part of town.
February 18, 2014
Rated 1 out of 5 by ANG24 very dissatisfied by the service I recieved
I had to ask for a crib more then 3 times, dirty pillow cases, WiFi trouble, staff was rude, I was lied to about check out time, room service welcome themselves in my room while I was there and took the crib without asking and way before check out time and the refrigerator wasn't working.
February 18, 2014
Rated 5 out of 5 by ssmith5 Airport Stopover Pampering
We choose to do a stopover in Atlanta to avoid flight/weather problems from cold weather at home. The Westin near the Atlanta airport was a great choice. Beautiful modern facility with great Heavenly bed, attentive service and great shuttle service between airport and hotel. We definitely recommend this hotel if you need to do a stopover at ATL for the night.
February 18, 2014
Rated 4 out of 5 by Survivor2014Icestorms Service that exceeds expectations
I spent 3 weeks in Atlanta during the storms and the shuttle staff did a great job. The serving staff at the Martini bar and Palio did a nice job taking care of the guests even when delivery trucks did not arrive. All kept their smiles on and did a great job.
February 16, 2014
Rated 3 out of 5 by Mike159 Good Hotel
This was my first time staying with the Westin brand. I didnt know what to expect but did not feel this location lived up to the expectation I associated with the Westin brand. The room I received needed some work. The desk had power outlets that did not work. this made it difficult to work in the room. Best employee was the valet staff. They were great and very helpful!
February 15, 2014
Rated 2 out of 5 by Joe045 Poor food service
I have stayed here the past two Fridays. The first day service was very slow at the restaurant, servers changed three times and the drink orders were lost. The second time we went to the bar, ordered a drink, asked for and received menus. While working on our first drink, we asked to order food only to be told the kitchen was closed. No warning, no request to order food as they would be shutting soon. This was after asking check in what time the bar served food until. We were told 1am. The kitchen closed at 11:30. Poor, particularly for an airport hotel catering to travelers. I will never stay here again.
February 13, 2014
Rated 5 out of 5 by hookshot great features
Beautiful building, great beds and linens
February 10, 2014
Rated 5 out of 5 by Jazz3 Great Hotel
It was my Birthday Weekend, it was a joy to be a guest at the Westin Atlanta Hotel, the service from the valet to front desk
was just wonderful. My suprise slice of cake was delivered to my room, what a hit :) The service at the bar was great too.
Thanks Westin Hotel & Staff I will see you real soon.
February 10, 2014
Rated 5 out of 5 by Mamie13 This hotel is consistent
Always clean and staff friendly and helpful. I know what to expect and never disappointed.
February 9, 2014
Rated 3 out of 5 by Howie88 Happened twice
Stayed at this location in 2011 and again last week. Both times the shower had almost no water pressure or was ice cold or slightly warm.
February 8, 2014
Rated 4 out of 5 by drrev Great port in the storm!
Grounded in Atlanta--my flight on from Atlanta to Cleveland was cancelled. I faced a night in Atlanta. I remembered the Westin from several business meetings there. I called secured a reservation and finally got there around 8:30 PM tired and just plain beat, but also very hungry. I got checked in by a delightful French woman. Room very nice. I pushed for a king bedded room. I got the last one. I went down to the restaurant which was very busy at 9:30. Carmen the hostess personally seated me and got my order. The food, brisket, was excellent. I took my time and enjoyed a good meal and relaxed. To bed, up early, out the door and fortunately into Cleveland on time for my meeting. The Westin delivered everything I wanted.
February 6, 2014
Rated 5 out of 5 by diva101 Great Hotel
Happy to experience what the hotel advertises.
Disappointed that a $14.00 sandwhich turned out to be $21.00 with taxes and room service delivery charge. Sandwich itself was a disappointment.
Great location for what we were doing. Lighting and water flow was no so conservative that you could not see or required a 20 minute shower.
February 2, 2014
Rated 2 out of 5 by sweed400 Loud
Staff was very nice but we ended up having to leave the hotel after only being there for a couple of hours. The people staying next door were very loud and the hotel was unable to put us in another room. In addition, the hotel lost 3 of our bags (2 car seats and a stroller) and sent the items back to the airport? We are still waiting to get a refund for our visit but no one has called or contacted us. This might be the last time I stay at an Starwood property.
February 1, 2014
Rated 5 out of 5 by JayR78 No one is perfect.... but they strive very hard
I travel all over the world, and worse I'm a hotelier. I find the front desk staff the best in the industry. The room service, housekeeping and the bell staff were outstanding. There was a substandard iron in a room and we requested another iron. Not only was an iron delivered with speed and efficiency but a brand-new iron out-of-the-box was delivered with an apology and a smile. The request was after hours and the support staff knew exactly what to do. This is a sign of great executive staff management.
Only two suggestions. The first is to put a garment hook on the back of your bathroom doors. I travel with my own garment hook however the doors in these units were 1 3/4" thick, the thickness of exterior doors, so my garment hook could not work. The second is two Quality Assure each room at least once a week. In the unit the floor lamp was missing a bulb for the entire stay.
The comfort of the rooms were excellent. Additional outlets for technical travelers, like myself, was greatly appreciated.
January 28, 2014
Rated 5 out of 5 by JeffnAk Enjoyed my night's sleep
Very friendly, helpful staff. Room was exceptionally comfortable and well kept for the age of the facility. I'd stay again if in Atlanta area, thank you.
January 24, 2014
Rated 5 out of 5 by FeeG WOW!
Really enjoyed my overnight stay at the
Westin Atlanta Airport. My room was spacious, clean, fully equipped with all the amenities, and the bed was oh so comfortable! The hotel location was ideal to my meeting place and restaurants.The awesome staff even shuttled me there so I saved money on cab fare. All smiles!!
January 24, 2014
Rated 2 out of 5 by Love2run I'm sorry not impressed.
I had acronym with none working phones. It took over three hours to get them fixed. No coffee in the room they ran out. I ordered food. It never got to me. I ended up ordering pizza from an outside facility then the hotel did not allow deliveries. The bar was a very nice experience. Excellent bar tenders. They really took pride in their job and very attentive and polite.
January 23, 2014
Rated 4 out of 5 by Ka2Spider1 Usually great; disappointed this time around
This is my 3rd visit to this hotel in 2 months, for business purposes. The previous times I stayed during the week. This is my first time staying over a weekend.
Normally, the rooms I got previous to this visit had shampoo, conditioner, lotion, a robe, tea bags, regular coffee. None of these were in the room when I got in it (except decaf coffee. Need leaded here). I called down for the shampoo & conditioner. I had to ask the cleaning staff the next night for lotion because they still had not put any in the room after cleaning it while I was out.
The first night, we had a rowdy bunch of people on our floor. Apparently someone else thought they were rowdy too because I heard security knocking on their door, asking them to keep it down.
Was a little let down with this, as it happened again on the second night. Did not know that on the weekends, this hotel turned into "party central." This hotel has a lot of flight attendants and pilots, and business people like me, that work weekends, odd hours, etc. and need their sleep.
I have to go back to Atlanta several more times this year, and honestly, I am thinking of finding another hotel that does not charge its customers $16 per night to park while staying there and offers them free breakfast too.
It's a good hotel, I'd still recommend it, but with the foreknowledge to the user that for the price of this hotel, you still will have to pay to park each night & you won't get free breakfast.
January 21, 2014
Rated 3 out of 5 by Verified Reviewer Hotel Guest
Really need to do something about the food. How much Catfish could one person eat.
January 21, 2014
Rated 3 out of 5 by Chicagollee Atlanta Westin
An average property that needs updating and mirror the others SPG property
January 20, 2014
Rated 5 out of 5 by deerisle Great ATL airport property
I had a brief one-night stay on Dec. 26th while in route through the ATL airport. I had a wonderful stay. Cota was very helpful at the front desk. I chose the breakfast for the welcome amenity, and it was very nice. I received a platinum upgrade to a jr. suite, and it was more than adequate. Very friendly staff.
The only hitch was that the shuttle bus from the airport to the hotel was late, but that seemed to be a slip-up and an isolated case. In the morning they had two buses running to make sure everyone caught their morning flights.
I will definitely be back and will consider holding a small meeting here if I need to arrange a meeting with colleagues near that ATL airport.
The idea of being able to check bags at the hotel was attractive, but I didn't take advantage of that.
January 19, 2014
Rated 3 out of 5 by StuckInAtlanta Amazing Staff but WiFi access challenging
Convenient to the ATL airport. At this hotel, the entire staff here is the star of the show. Shuttle driver Judge was especially helpful, courteous, and memorable. We wanted to take him home with us to Seattle! Most amenities were average and being unable to access the free Internet from the room was quite frustrating. Even from the hotel lobby, connecting to Ibahn was a challenge. I am a Westin fan, but would avoid this property only because of the inconvenience of not being able to easily connect to the Internet.
January 15, 2014
Rated 5 out of 5 by Ann331 Favorite place
Your Hotel is one of my favorite places to stay in Atlanta
January 14, 2014
Rated 4 out of 5 by Pam2014 Mr.
Enjoy the hotel as always. Have been coming for many years.
January 13, 2014