Rated 5 out of 5 by Vjan41 Amazing hotel with comfort,cleanliness,and amazing staff
This hotel is amazing in all described! Attentive from the first minute of walking in! Everything was very clean and orderly! Staff was so attentive to every need! The best was sleeping a little late ( 6:00 a.m) :)) to catch a 7:30 flight. The shuttle was exactly on time! Having Starhucks coffee in the room really helps! If you want a great convenient hotel in Atlanta this is it! No wonder I saw a bunch of pilots on the shuttle bus in the morning! The General Manager of this hotel deserves kudos for a great staff!
October 3, 2012
Rated 2 out of 5 by Stephanie771 Expensive hotel with cheap actions
Very disappointed in this hotel pictures online do not match what it really looks like in person. Had to ask for anything you need as simple as a toothbrush and toothpaste after you look for staff for about a hour. For what this hotel cost you would think you could at least get a continal breakfast but the price of a bowl of cereal was ridiculous. Was also given the wrong room ask for king and got 2 double twin beds cause that's what they look like definitely not queen or full size. Just a horrible experience.
April 9, 2013
Rated 3 out of 5 by CaptainJose82 Comfy room.pricey restaurant, unwanted wake up call!
Nice room.well appointed. For some reason i received a wakeup call at 3:25 a.m. This pretty much ruined my nights sleep as I was unable to answer the phone right away. I had the shades pulled because of the lobby ceiling lights right outside my room. Fourth floor,room 406. The phone wake up then left a message which illuminated flashing red lights on both phones. The problem was that I did not set up any wake up calls.
The restaurant I felt was below average with above average prices for the quality of food.
December 22, 2012
Rated 3 out of 5 by Blieux Noisy stay
There was a loud vibration in the room all night. When I woke up and looked outside, I realized a giant cooling tower was on the ground below. I was on the 8th floor and it felt like I was on a jet taxiway all night. I had asked for a quiet room - no such luck. The cooling tower faces almost 1/3 of the rooms in the hotel, so poor odds. When I got on the shuttle, the driver said "Delta G.O." I got on. How would a first time guest know that G.O. didn't mean airport? Glad I was not in a rush - don't speak code.
August 13, 2012
Rated 4 out of 5 by name999 Great features available!
The Westin Hotel has really comfortable beds and pillows. It is very close to the airport and a shuttle is available every 20 minutes. The staff is extremely helpful!
August 21, 2014
Rated 5 out of 5 by deerisle Great ATL airport property
I had a brief one-night stay on Dec. 26th while in route through the ATL airport. I had a wonderful stay. Cota was very helpful at the front desk. I chose the breakfast for the welcome amenity, and it was very nice. I received a platinum upgrade to a jr. suite, and it was more than adequate. Very friendly staff.
The only hitch was that the shuttle bus from the airport to the hotel was late, but that seemed to be a slip-up and an isolated case. In the morning they had two buses running to make sure everyone caught their morning flights.
I will definitely be back and will consider holding a small meeting here if I need to arrange a meeting with colleagues near that ATL airport.
The idea of being able to check bags at the hotel was attractive, but I didn't take advantage of that.
January 19, 2014
Rated 4 out of 5 by Jawss Fitness Center
Great Hotel. I stay with you often through-out the US, Canada and Mexico. I would really like to see you add to your fitness center, the following equipment. It should be a free weight system similar to the Tuffstuff Fitness Company. The two things you are missing at most of your hotels are, 1. Smith-Half Cage Ensemble W/200lbs of weight stack. RSM-625 WS and RBM-375 Mult-Purpose Bench.
I think these additions to your fitness center will enhance you Hotel and help us upper end weight trainers on the road.
November 3, 2012
Rated 2 out of 5 by TravelTim747 Freezing in the Heated Pool
The Westin Atlanta Airport promoted their heated indoor pool. We chose the hotel to allow our six year old work off some energy before traveling. Unfortunately, the hotel did not disclose the fact that although the pool was heated, the indoor room that contained the pool was not heated. My thermometer read a cool 41 degrees. We could actually see our breath inside. We were disappointed in the Westin brand. It seems Atlanta is a low-point for the Westin name, although other SPG hotels are great in Atlanta.
December 31, 2012
Rated 1 out of 5 by atlantageda below standard
My husband and i just spent a week here while visiting relatives for the holidays. It's right next to a busy freeway so its noisy. the room was okay but the bathroom was extremely small. Only one person could be in it at a time. Our room was not cleaned or serviced on the last day of our trip. We had to call for clean towels. They also only gave us shampo and lotion every couple of days. We booked this hotel through expedia and wanted to cancel and were told by the hotel that our stay was non refundable.
December 29, 2012
Rated 5 out of 5 by Ausres One of Jehovah´Witnesses from Finland.
I had no specific expectations about the hotel but am pretty sure the premises exceeded them if I had any.
I´m a keen walker and I found good routes and not too many cars around in this area.
Really good choise for the Convention in Atlanta.
There was no proper choise for Primary Purpose for Travel available in questionaire.
August 7, 2014
Rated 3 out of 5 by brian8 small rooms, ac was not adequate, could not play cards in lobby w/ family
this was not the right room for the event. even so, the rooms were small and the ac in our room 405, did not cool adequately over the entire four days. had it serviced and still no change. would not recommend the hotel except if needed in an emergency. not family friendly. disappointed.
August 11, 2014
Rated 5 out of 5 by Kisha2014 Exemplary Service
Our large group had many demands and changes - they were all met with a "yes" and a smile. The staff was exceptional and truly made work a pleasure. I felt as though I was part of the team by the time I left, which is huge in my role as event manager.
August 14, 2014
Rated 3 out of 5 by CSMOWENS GYM and Room Temperature control issues
During my stay at the Westin, I found the room temperature control to be difficult. The room was very stuffy and if I tried the temperatur control up and down, it was either way to cold or to hot and humid.
The same issue was experienced in the gym along with very poor equipment maintenance. There were only two of five working treadmills and the ellipticals had issues with the audio jacks and the television displays. static and poor sound quality. Seemed to be an issue with the audio jack connection.
February 12, 2013
Rated 5 out of 5 by Tasha17 Efficient and Friendly
From start to finish, your staff was efficient and friendly. They were avaiable, but not intrusive and always ready with a smile. I love this property!
August 20, 2014
Rated 5 out of 5 by SweetieB Engaging Excellence....in every way
An unexpected stop in Atlanta created the opportunity on a very important book tour. The staff from moment one were careful to hear the needs, accomodate requests, and facilitate immediacy. Each service level was simply tuned in, affirming of next steps, and superlative in their execution. Moreover, this is a happy place, employees are treated well and they choose to go past the expectation for service. The facility is beautifully maintained and convenient to the airport and other parts of the area.
May 3, 2013
Rated 5 out of 5 by portigal Great hotel with very nice and helpful staff
The beds are so comfortable, and the rooms are clean and nicely decorated.
The food in the lounge beat our expectations, and was delicious with generous servings. And, our waitress, Laurie, was delightful!
August 16, 2014
Rated 2 out of 5 by AXAT This hotel does not follow the great Westin brand
This hotel was dirty and tired. Food was terrible - I could not eat the room service sandwich I ordered. Staff was nice but could not make up for the overall dinginess of the hotel. I realize it is an airport hotel, but compared to the Detroit Westin - well, you can't!
August 11, 2014
Rated 4 out of 5 by qidd PURE Room
I had a pretty good experience with a Pure Room. A clean room with breathable air worth a little extra bucks for an upgrade. Recommended.
August 19, 2014
Rated 5 out of 5 by Bill2863 Very close to airport
After missing connecting flight home, this hotel provided a great night's sleep before heading in the morning.
August 20, 2014
Rated 5 out of 5 by SpokenP Loved Everything
This was my first time staying at this hotel for New Years Eve and I had a ball. We attended a party held in the hotel and the meeting rooms were nice and spacious and the ambiance was amazing. The staff was friendly, room service was amazing, and the rooms were very neat and clean. The staff answered all of my questions, no matter how silly and they went above and beyond to make sure my room was close to my best friends room which was excellent. I will definitely use this hotel in the future.
January 3, 2014
Rated 4 out of 5 by rodney1 international business traveller
The hotel was exactly as I expected it, great location, easily accessed, staff helpful, rooms are comfortable and well furnished, the bar staff were very customer focused, all in all a nice place to stay.
August 15, 2014
Rated 2 out of 5 by HK1022 Needs major improvement
I went against the many negative reviews to give this Westin a chance, but I truly paid the price. Even with the upgraded room, the sheets were stiff and smelled like bleach. We decided to have dinner at Palio and that was a major disappointment. The staff was not very responsive and service can use some major improvement. The food was horrible and came out cold. Major disappointment.
July 21, 2014
Rated 4 out of 5 by Boomer1958 Overall experience good, food good but dinner service very slow
I was there for a conference and the banquet room and breakout rooms were adequate and served our purpose well. The food served for our provided meals was average. Housekeeping for me was the shining star for this hotel. Dinner the 1st night was very good but the delivery time for our meals fell very short of acceptable(20 -30 minutes) Also the rooms in the vicinity of the atrium are not the rooms to stay in as the bar is right there and the noise level can get high, at least to the 3rd foor.
October 12, 2013
Rated 4 out of 5 by allik3 Hotel was fine, guests were noisy
I could hear EVERY word that was said in the room next to me. At front desk called them at one point and asked them to tone it down, but they didn't. Finally at 12am, they stopped. NOT SOUND PROOF in the least!!!!!!!!
Nice gym and professional meeting facility.
August 9, 2014
Rated 5 out of 5 by SpecialK99 Fabulous
I enjoyed my stay. We took advantage of the perks such as flight check-in, luggage check-in and boarding pass printing. We were there for only a short time so we didn't use all of the facilities, but the room was clean and I found the staff, especially the shuttle drivers to be friendly and professional. They also went over and beyond to provide great service. The price was also great value for money.
July 14, 2014
Rated 4 out of 5 by Coachtim Great location, great room but nickel & dime
Everything was great except:
(a) I forgot my toothbrush, front desk said they had complimentary ones, I called guest services (as they told me to)for toothbrush & toothpaste and was informed they were out of toothbrushes, so I bought one from hotel (for almost $4) and still never got the complimentary toothpaste;
(b) Bought 2 bottles of water and it was over $5 - these prices are expected at an airport or the Georgia Dome but NOT at a hotel that should not be trying to rip off a customer.
September 4, 2012
Rated 3 out of 5 by FD2014 AVERAGE EXPERIENCE
Great transportation service (Shuttle)
Great Customer Service
Room cleaning service below expected
August 17, 2014
Rated 5 out of 5 by Atllayover Atlanta Layover - Great Choice
The Westin shuttle service from and to the ATL airport was great. Check in was a breeze. The room was excellent .We arrived around 9pm. The room service a good food selection , however, a bit pricey: $17.99 for ceasar salad w/chicken, plus they add on 20% and $2.50. The food was fresh and delicious and they had vegetarian items. The Westin ATL airport has excellent customer service and the staff goes way beyond to make sure your well being is their first priority. I recommend this hotel.
May 20, 2013
Rated 5 out of 5 by Tomie 12th Armored Division 68th Reunion
Outstanding service the three days we were there and the hotel was very busy. Staff is the best I have ever seen in a large hotel. They all work very hard and keep pleasant and they don't get enough appreciation. I tried to thank everyone I could but never got to say thank you to all who deserved it.
August 3, 2014
Rated 3 out of 5 by TZ66 Facilities fine ... service in bar terrible
The overall facility is fine and service is usually good. On my most recent stay (5/14 - 5/15/13) I decided to have a drink and some wings in the Bar. There was quite a crowd because of a Dominos Pizza Convention but the hotel did not adequately staff. The service was HORRIBLE. One guy working the bar was definitely not sufficient. He ignored half of the bar and the other employees working behind the bar were rude. And by the way, the wings were terrible - definitely not worth the $.
May 16, 2013