Rated 1 out of 5 by Mak4051 Fire alarm
The westin will always be my choice, however this stay was really disappointing. The electricity went out apparently throughout the city. I can completely understand, however what I do not understand is the responsiveness of your team. The fire alarms went off at 0545. My family and I had no idea what was going on. Thinking it was a fire, I quickly grabbed my 7 year old ad my wife and rushed downstairs where no one knew what was going on. Not a single employee answered us. After an hour of the alarms going off, we decided to go pack to out room, pack and leave. Our flight didn't leave until 1800. Poor emergency response by your team. When I called for a refund, all that was said was "not our fault, and we cannot refund everyones stay" . You should. Or at the least add some points. Learning experience for everyone.
May 15, 2016
Rated 5 out of 5 by bcw28 Awesome stay!!!!
Got in town around 2:30am and the hotel was completely booked so they upgraded me to Presidential. I don't think I have to say anymore... This place was AWESOME!! The staff was super friendly too! I will not stay at another place in Atlanta, this is my new favorite hotel. Meri was very attentive and she made sure me and my family was very well taken care of. She is an asset to your hotel. Thanks for everything!!
May 15, 2016
Rated 3 out of 5 by Aaron112 Needs some attention
I settled on overall 3 stars to reflect the negatives. They are correctable issues.
The good: The staff was incredibly helpful and the food was fantastic. The bed slept great.
The bad: We checked into one room that had an A/C that sounded like a metal box rolling downhill. We moved to another room that had phones that didn't work in the room. Also saw what looked like debris of some sort in the hallway.
All in all it was pleasant enough but not up to the standards that I believe Westin strives for.
May 13, 2016
Rated 5 out of 5 by Allie21 This hotel is exceptional
The employees were remarkably, my expectations was met.
May 11, 2016
Rated 5 out of 5 by Aaron95 Birthday cake in my room
My birthday is next week, and the front desk wrote me a note and delivered a slice of cake to my room. This was very nice on top of the already perfect people and room.
May 11, 2016
Rated 1 out of 5 by Awoods99 Loud, impossible to sleep, dirty
This hotel does not meet my impression of the Westin or SPG brand and makes me seriously consider my forward reliance on SPG for business travel.
-two flights of stairs to access parking lot (with suitcase); lower entrance lobby had cobwebs and dirt collected around stair rails
-poorly maintained room-for example, broken shades, alarm clock did not work, toilet loose
-BIGGEST ISSUE: in room facing airport, large external HVAC chiller sounds like an airplane taxing all night long. It literally makes the room louder than the cabin of an airplane. It helps to turn on room fans and tv, but still doesn't drouwn out the persistent droning noise.
-overall the hotel is old, dingy, out of date, and should be avoided
May 10, 2016
Rated 2 out of 5 by patycake1 This hotel is NOTHING like it use to be
We have been staying here for years but this past weekend is the last time. Hotel staff is not on the same page. Awful, thats all I have to say. Only thing that was good about this past weekend was the food and we had a problem the service. Reservation said one thing but staff said another. Very fustrated.
May 2, 2016
Rated 4 out of 5 by RenFest Weekend Getaway
Nice hotel, comfortable beds. Good location to the airport.
Problem with other guests being WAY too noisy and rude, well into the early hours of the morning - staff seemed unconcerned when called to complain.
April 26, 2016