Rated 3 out of 5 by MzMart Could be improved
I've stayed at this location numerous times. My expectations aren't much for this particular location. Especially since it is an airport location used mostly to accommodate inconvenienced passengers. Overall it's ok. However during this stay, the beverage center that is no longer in use Made a constant humming noise. The linen was not fresh either. It was manageable, but I could tell it was not fresh.
February 6, 2013
Rated 5 out of 5 by Redrider56 Hotel was close to airport.
I would stay at this hotel again. It was close to the airport and the staff was friendly and willing to help. The shuttle was also nice to have for pickup and drop off at the airport.
March 17, 2014
Rated 2 out of 5 by Nanci Need improvement
I will never stay at this hotel again,although it was conveniently near the airport. I made hotel reservations for a double bed and received a king bed,then they also charge for daily WiFi use and parking. The room smelled like mildew at time from the air conditioner and went I went to iron my clothes the ironing board was dirty,the bathtub had rust inside,they never put trash bags in the trash can.
August 10, 2012
Rated 5 out of 5 by JRATL Heavenly Haven during the ATL Snow Storm #WestinEssence @WestinATLAir
Ended up spending and unplanned night here, during the recent snow storm that paralyzed ATL. After working very long hours for a major airline, several co-workers stayed at Westin Atlanta Airport, and one word sums it up - Heavenly.
May have been the long hours and exhaustive work, but getting to such a welcoming and up to date hotel, was so comforting. It had been a few years since I'd stayed at a Starwood Property. Though this is not The Westin Charlotte, being so close to ATL Airport, with a quick shuttle and friendly staff, was nice.
The rest almost goes without saying - the Westin experience was so revitalizing! We all love the Heavenly Bedding. Had a restful and relaxing sleep. Of course, the Starbucks in-room coffee was wonderful in the morning.
I was so impressed with the high quality Kohler Memoirs fixtures in the bath. These are the exact ones we used to renovate our old house, so to see such quality products, made me feel 'at-home'.
Only regret was being so tired, and not being able to enjoy the WestinWorkout room, or pool. Had to wake up super early to get back to work, but I hope to do so on my next visit.
March 19, 2014
Rated 5 out of 5 by WillieP Snafu fixed
Had a billing problem and Sara and Peter were able to fix it with minimal effort from me. I do appreciate them doing what was right.
March 21, 2014
Rated 3 out of 5 by SweetBlackPie The Hotel
The hotel was fine this stay around. I'm at this hotel 3 to 4 times a year and I wasn't really happy about the smell i encounter when i made it to my room. The bellman that brought our things to the room went to housekeeping to get something to freshen the room and I really appreciated that; however every time you left the room and retuned the smell of mildew and smoke would hit you in the face.
September 28, 2012
Rated 3 out of 5 by Salon Stay
We asked in advanced for a roll a way bed. At check in was told it was in the room, but when we got to the room it was not in it. We then had to wait for it to come. Then there was only 3 towels when we had 5 people in room. Then not enough sheets for the couch bed, had to ask for more to make the bed. But when we did ask the front desk people were helpful and timely to get our questions fixed.
June 18, 2013
Rated 4 out of 5 by Wolfie704 Convenient
Aside from the amenities, the hotels location is perfect if you have rented a car. The rental return is less than 1/2 mile away so you can actually sleep in a bit if you are returning a car.
The internet access, fitness center, Heavenly Bed were all up to my expectations. The food was a little pricey, but you are a shuttle can take you to Ruby Tuesday or other local restaurants in the vicinity.
July 15, 2012
Rated 4 out of 5 by Sororcyn This hotel is a great conference location
I recently hosted a conference at this Westin and the participants were very pleased with the location and its close proximity to the airport. The rooms were attractive and the beds comfortable. The other positive thing was the ease and comfort of movement between ballroom and meeting spaces. The meeting area was spacious and very accommodating. Finally, the food and service were excellent.
September 20, 2013
Rated 4 out of 5 by Vic1962 Expectations were let down.
As we entered the room, it was very welcoming. After those first few minutes, a letdown. The refrigerator still contained leftover food from the previous guest. I could not find the TV remote. My wife stepped on a piece of broken glass in the carpet (no cuts, fortunately). There were used tissues on the floor, in addition to a dirty sock and tags from somebody's new pants. I jokingly looked under the bed for the TV remote...and there it was...along with an area that has not been cleaned in a while. We called the Front Desk. Housekeeping was in the room within 10 minutes and very apologetic. He cleaned up the room and said he would inform the Front Desk of the dirtiness. After Housekeeping left, the Front Desk called within minutes to make sure we were happy, and if not, what could be done. The staff at this hotel were great! Everything else about this hotel is very nice...and despite the problems, I would stay here again.
January 5, 2014
Rated 2 out of 5 by lane60 skip this one in the future
When I called for a reservation I specifically asked about this property being under renovations, primarily the pool, and was told no. Although the pool was not under renovations we were awaken by jack hammers for other renos. I also asked to verify pets were accepted and they are but was not told until checkin that there is a $100.00 non refundable pet deposit. When we entered our room there was a very strong odor of smoke and although I advised the staff of the odor I could not relocate because I had an adjoining room to my grandchildren. The following morning as my 5 year old grandson laid in bed with me, he lifted up the quilted blanket so that the light shown through and then shouted "this is disgusting" I looked to see what he was talking about and there was mold around all of the quilting. I have never had issues like this at any other starwood properties in the past. Very disappointing.
April 2, 2013
Rated 5 out of 5 by diva101 Great Hotel
Happy to experience what the hotel advertises.
Disappointed that a $14.00 sandwhich turned out to be $21.00 with taxes and room service delivery charge. Sandwich itself was a disappointment.
Great location for what we were doing. Lighting and water flow was no so conservative that you could not see or required a 20 minute shower.
February 2, 2014
Rated 2 out of 5 by JEFES 335th Signal Command Conference
Dear General Manager Mr. Bill Henderson,
I am an active US Army Soldier that recently stayed at the Atlanta Westin Hotel durring the period of 3-7 September. The purpose for m staying there was as the planner and action officer for the 335th Signal CMD GF-14 Coordination Conference. We has an attendance of over 75 Soldiers and Civilian Contractor from various outside supporting agencies critical to our Command mission. The challenges that we encounter while we were your guest and the mst critical one was the hotel internet services. It was not consistent nor reliable. We complained many times without obtaining a resolution. We had much work to do at nights slides presentation, updates to our bosses, check our emails......etc. My personal experience broken chair in my room and stained yellow pillows that I didn't noticed till two nites after I have been using them. Very Respectfully CW5 P US Army.
September 8, 2013
Rated 5 out of 5 by Oscar18 GREAT STAFF
The hotel and staff were great... I can't wait to come back to the ATL.
March 23, 2014
Rated 5 out of 5 by MsLogan1981 Southern Hospitality with Quality
I absolutely love staying at The Westin Atlanta airport! The staff is quick to assist you with all of your needs. The checking is always a speedy process. The cleanliness is wonderful. If you stay for more than one night, when you return it looks like a brand new room. It comes highly recommended from a Gold member.
Last thing huge heavenly bed, you'll reset your alarm!! Lol :)
November 7, 2013
Rated 5 out of 5 by Flygirl SPG Time
By the time I arrived in Atlanta, I had, spent the previous two nights in other SPG properties (Dallas and Chicago). of course The Westin is my favorite property and this stay was no exception. I was exhausted and I never left my room. The super hot shower and then wrapping up in the bathrobe; pure bliss! The staff was amazing, from the front desk to the shuttle drivers. A great stay!
January 28, 2013
Rated 5 out of 5 by Jazz3 Great Hotel
It was my Birthday Weekend, it was a joy to be a guest at the Westin Atlanta Hotel, the service from the valet to front desk
was just wonderful. My suprise slice of cake was delivered to my room, what a hit :) The service at the bar was great too.
Thanks Westin Hotel & Staff I will see you real soon.
February 10, 2014
Rated 5 out of 5 by AKA525 This Hotel and Clean and Safe
I visited the hotel for the first itme although I travel to Atlanta Often. I had a great time, the staff was professional and very willing to meet your needs. This is the first time that I didnot have a compliant at a hotel. Everything was excellent. The security staff had to fix my safe and they kept checking with me to ensure everything was ok. Thanks Westin Chain for this site.
May 29, 2013
Rated 3 out of 5 by Dottopilot Fitness center old and tired
Room had a musty smell. There is no window to open in room. They do not use fitted contour sheets on bed and they were not tucked in well and pulled out during the night.
The work out room is old and tired. The front desk said they are in process of building a new one.
Restaraunt had a good breakfast buffet. Staff was excellent. Hotel is comfortable. It is need of a good updating.
January 19, 2013
Rated 1 out of 5 by Chungf Smell like a ashtray
Checked was quick and easy.
I was given room 901 on SPG member floor.
Geez, it's supposed to be a smokefree hotel but my room smell like a ashtray. My wife keep saying it's ok, we only stay one night. We both got headaches and can't steep. I had to go down to stairs to the lobby and had them changed to different room. The new room is a lot better but we were suffering days after.
August 28, 2012
Rated 1 out of 5 by Stevec9000 My First Starwood Bad Experience
Last week we flew into Atlanta to visit the micro car auction held in Madison Georgia. We landed late so we booked one night at the Westin Atlanta Airport. When we arrived we were booked into a room on the 5th floor and when we got there the smell of old smoke and cheap deodorizer was unbearable. When we asked for another room we were directed to another room on the same floor which smelled equally as bad. After complaining again, we were sent to a room on the 9th floor. This room was only slightly better. Our cloths smelled of the foul smell for the rest of our six day stay in Madison. We are Starwood Gold members and have stayed at Starwood hotels and resorts throughout the world for about 10 years now - always with good results, so I give this review reluctantly. If you don't want to smell like old smoke and cheap deodorizer, then don't go to this hotel. If you do want this, I would recommend Las Vegas.
February 21, 2013
Rated 2 out of 5 by Shawn13 Disappointed
I have stayed at the Atlanta Airport Westin on numerous occasions without any problems. However, on my most recent trip I experienced poor customer service via room service & valet depts. When I complained, I was presented with excuses & made to feel as though somehow it was my fault. I will continue to stay at other Westins but not the Westin Atlanta Airport if I can help it.
July 29, 2013
Rated 5 out of 5 by FullHouse Excellent Customer Service
Holiday travel with a group of 5 adults and 5 young children can be overwhelming and stressful. Thank you to Chad and Patrick at the Westin Atlanta Airport Hotel for your patience and kind consideration.
We had a late check in and everything went smoothly. I had 3 rooms reserved and had requested they be next to each other. They took care of that without question. One of our rooms I had one booked for one night for a quick visit from my brother. We were in such a hurry the next morning we forgot to check him and his things out of the room! I didn't realize until later in the afternoon and immediately called the hotel. They were so friendly and understanding. They told me to have a good time and not to rush to return. We returned after dinner and all was just fine. Everything got sorted out and I really appreciate the flexibility.
Thanks Chad and Patrick for making this holiday vacation a little less stressful.
December 29, 2011
Rated 4 out of 5 by Livesinthecountry Good overnight experience
We had to overnight in Atlanta on our return trip. When we arrived at hotel the lobby was packed and loud. Roller skaters had taken over the hotel. We were worried about the noise. But we should not have been. Upstairs in our room was so quiet. The bar was packed but we got great service. The bellmen were very attentive. Have nothing bad to say and would certainly recommend.
September 6, 2012
Rated 4 out of 5 by Jonboy23 Another good stay, but...
When I stay at in-town hotels (and even this airport hotel is more "in-town" than my home), I generally spend my time working on my laptop or enjoying television shows I have downloaded from iTunes onto my iPad. I cannot recall a time when I have been unable to connect my iPad to the connection panel or an HDMI input at this particular Westin and it not work in the past. However, during this recent stay, the connection panel did not work and the direct HDMI inputs on the TV could not be selected. The input button was disabled. I find this to be an incredibly disappointing change that may affect my future plans to stay at this hotel. It may not seem like a big deal, but being able to watch the TV I want to watch when I want to watch it, especially if the technology allows for such a novel idea, is important to me. There is no reason to completely cripple a TV from having basic functionality.
Aside from this important-to-me issue, there are no complaints about this hotel. Perhaps the price for parking would be the only complaint, but only because that has increased by ~60% in 1-2 years.
March 5, 2014
Rated 4 out of 5 by VCSEL Overnight Stay
Last minute booking due to cancelled flight. Staff was very accommodating to meet early and late check-out times. Very friendly staff. The 8th floor room had a king bed, two sitting chairs and full closet. The bed and chairs were very comfortable. Free internet was sufficient for web browsing and email. The room was very reasonably priced for the comfort and cleanliness.
February 12, 2013
Rated 4 out of 5 by BigZ The Noise
Got to my room, not 3 minutes later a barking war began in the hallway(pet friendly hotel). Went downstairs to inform the front desk, Malia (?Spelling) promptly apologized, moved me to the top floor and gave me a coupon for the restaurant. That’s the way to handle customer service. In all, mostly everyone there is nice (exception: old lady bartender at the lounge)
October 20, 2013
Rated 5 out of 5 by FeeG WOW!
Really enjoyed my overnight stay at the
Westin Atlanta Airport. My room was spacious, clean, fully equipped with all the amenities, and the bed was oh so comfortable! The hotel location was ideal to my meeting place and restaurants.The awesome staff even shuttled me there so I saved money on cab fare. All smiles!!
January 24, 2014
Rated 5 out of 5 by JAHRMANA Expectations met
My experience was excellent for a holiday weekend. From speedy check-in (even with overbooked property), to room status and staff smiles all around. As a former member of the travel industry it is always refreshing to be the recipient of high customer standards and quality. I will continue to recommend Starwood properties and the WESTIN Atlanta Airport in the future.
April 2, 2013
Rated 5 out of 5 by LMHUR Best Airport Hotel by a Mile
We've stayed at three other Atlanta Airport Hotels in the past and this is by far the best. Its perhaps not a typical luxury Westin say in the vein of buckhead but its absolutely a 4 star hotel. The service was great, meaning the people who work there are genuinely nice. Cool indoor/outdoor pool with whirlpool, nice rooms, clean, room service food was well above par.
June 25, 2012