Rated 5 out of 5 by Denise91 Westin stay
The food in the restaurant was great! I very much enjoyed my stay and thought the bed was very comfortable and the room quiet.
The staff were all very halpful, friendly and professional, I would definately stay here again.
December 19, 2012
Rated 3 out of 5 by kbmpm OK but not 4 star
Room amenities were nice. Especially liked the iPhone charger and other thoughtful electronic touches. Check in process however was slow and front desk staff unattentive. Hallway noise and noise from guests next door was disappointing.
December 18, 2012
Rated 4 out of 5 by SPGfan159 This hotel has great features
Excellent airport hotel, good for meetings. The food is fine and what you would expect, but does not match a private restaurant. Of course, that is a tough standard for any hotel. In addition, the mattresses did not match the SPG top of the line, which is usually an SPG attraction..
December 17, 2012
Rated 5 out of 5 by Tristaffer Excellence of the staff
Yes rooms are clean and nice. The winner for me was how the staff made me feel like I was a star. Meeting room hostess Janice, amazing! Front desk called me by name as I walked by. There was not a single hotel associate that did not try to make sure me and my group were well attended. Absolutely amazing! There are not enought stars to rate the staff!
December 16, 2012
Rated 5 out of 5 by Tml523 Awesome
Of the three Westin properties I stayed at this week, yours was the best!
December 15, 2012
Rated 5 out of 5 by Freqtravel1234 Great Hotel
Super friendly, clean and comfortable.
December 13, 2012
Rated 3 out of 5 by Notimpressed2012 Expensive
It was expensive for what my needs were. It's meant for visitors with money to blow. I prefer to stay where the breakfast is included in the price of the room and free parking.
December 12, 2012
Rated 5 out of 5 by Luckey Nice but Rude
Staff was rude, but hotel features were great. Clean room, very nice atmosphere.
December 12, 2012
Rated 3 out of 5 by Cheryl1225 Nice room service
The check in was fast but unfriendly and not once was my Starwood status recognized. I was not offered my choice of free gift at check in which is the newest SPG gold member perk. The room was clean and comfy and room service was great except when they brought one incorrect item, went to bring a new one, and got upset when my child was eating from the plate with the wrong item on it. Seems they wanted to take the whole plate back.
December 12, 2012
Rated 3 out of 5 by Guest1239 Hotel was ok
We stayed at the airport hotel location because we had a very late flight in and we did not want to deal with a long drive
at night. The hotel listed shuttle service every 15 min, but we waited for over 45 minutes and shuttles came from every hotel except ours several times. Finally we were taken to the hotel by another hotel shuttle taking bumped airline passengers. Funny but two Westin shuttles were sitting in the hotel parking lot when we finally arrived.
We arrived so late could not get anything to eat or drink. Front desk not concerned about lack of shuttle pickup.
December 11, 2012
Rated 5 out of 5 by lin69 comfortable westin stay
excellent service, from conciege team to catering staff member. One the male servers went above and beyond to retrieve a hot tea which was not initially part of the catering items. My fault for not getting his name... he was a very freindly gentleman, tall African descent, and bald. He should be recognized for going the extra miles to ensure customer is happy.
December 10, 2012
Rated 5 out of 5 by dscnc Fantastic hotel!
Absolutely LOVED this hotel. The staff, from check in - to check out were terrific. The room was beautiful; very clean and very comfortable. Every rating above would be a 5 plus.
December 10, 2012
Rated 1 out of 5 by ReallyMad2012 STILL HAVING PROBLEMS
I already wrote a review a couple weeks ago to let everyone know the harassment my niece went through while staying at the hotel, but now I'm still going through it. I just checked my credit card balance and found out that the hotel charged me twice. I already paid for the stay and check out and now there's another charge for the say stay. When I notified the staff of the problem, I felt like they weren't very sincere. Very bad customer service.
December 7, 2012
Rated 5 out of 5 by leumasmac This Hotel is very accommodating for leisure and buiness!!
I was impressed with the professionalism of the entire staff. Everyone serviced me with a smile and acknowledged me my entire stay. Not only to I highly recommend staying at the Westin Atlanta but I will be returning there again soon.
December 1, 2012
Rated 3 out of 5 by PickyGuy Had to wrangle to get Starwood Gold amenities
Stayed here twice within two weeks. First time was perfect. Second visit was a bit odd: checked in and was put onto Starwood floor, but no free bottle of water in room when there had been one ten days earlier (so I had expectations and hadn't brought water with me). When I went down to front desk and asked, I was offered a couple of bottles of water from the store...to be charged to my account. I was asked if that was ok, and I said no, why should I have to buy water,,,wasn't that an amenity that the hotel provided to a Gold Member? It took the clerk talking to two different people to determine that indeed that they do provide a bottle of water to gold status guests. Then in the morning, no newspaper at my door. When I asked about it at checkout, I was advised that they have newspapers in the lobby and they only bring them to the door if specifically requested. As this is different from most Westin/Starwood facilities, I was surprised and worse...had not had a newspaper to read while I had my coffee in the room.
Otherwise, everyone very nice and pleasant just wish they let us know about the no delivery on newspapers and wonder why there was no water and why it was so difficult to get a bottle...
November 24, 2012
Rated 4 out of 5 by SandraD Friendly Staff
Staff if friendly, most everything is good except they need to do something about the stairs to/from the parking area, can't carry luggage up and down! Robes in room would be good., especially on Starwood Guest floors.
November 23, 2012
Rated 1 out of 5 by tracy1629 Disappointment
I have stayed at your hotel in the past and never had a problem. This time, the hotel did not meet my expectation. I was not reconized as a SPG gold member. The tempature in the hotel room was freezing. My heat did not work. I had to call the front desk on three seperate occassion. When I spoke to the front desk, they acted as if it was no big deal. They did offer to switch my room but I was on business for the week and had already settled in. Needless to say, I was disappointed. In addition, the fitness center was dirty and was not up to the standards of some of the other Westin properties I have stayed.
November 12, 2012
Rated 4 out of 5 by Dee31 Very nice stay
Although my trips are short, I did have a nice stay. My selection choice for room service wasn't that great, however everthing else was good.
November 12, 2012
Rated 5 out of 5 by kino97 Quick, restful visit
We arrived late and left early the next morning. Registration was quick. The room was ready and quiet. Beds were comfortable. Quick check-out. Convenient airport shuttles. Great place.
November 11, 2012
Rated 5 out of 5 by Pippin This hotel has great food and friendly staff.
Dinner was excellent.
Staff was very accommodating.
November 11, 2012
Rated 5 out of 5 by jaron227 Very Nice Hotel
Here once a week awesome hotel!
November 6, 2012
Rated 5 out of 5 by Dollar33 Good nights sleep
The best bed of any hotel chain, Staff was great except at check in, asked for a high floor but was not allowed because of a discount rate. The top 2 floors are for SPG guests but I had a discount rate and was not even asked about being an SPG member. Stayed on 5th floor. Room was still nice and shuttle service was on time, 24/7. A little over priced for food but nice place to eat down the street at Joe's. Bell men will give you a 10% off discount card.
November 5, 2012
Rated 4 out of 5 by Jawss Fitness Center
Great Hotel. I stay with you often through-out the US, Canada and Mexico. I would really like to see you add to your fitness center, the following equipment. It should be a free weight system similar to the Tuffstuff Fitness Company. The two things you are missing at most of your hotels are, 1. Smith-Half Cage Ensemble W/200lbs of weight stack. RSM-625 WS and RBM-375 Mult-Purpose Bench.
I think these additions to your fitness center will enhance you Hotel and help us upper end weight trainers on the road.
November 3, 2012
Rated 5 out of 5 by AMH52 My best choice
I feel like home on every visit. The front desk often greets me by my first name and they try their best to accommodate me in the Preferred Customer area
November 1, 2012
Rated 2 out of 5 by damion37 unsatisfied
First let me say I'm a hospitality professional with over fifteen years in hotels, with that being said upon checking in the agent never used my name are was personable she just checked me in and never explained the hotels ameneities or showed me where the elevators were. I asked for extra coffee and was told that one pouch makes three cups which i find hard to believe. One night I asked for silverware to eat food I had brought back from dining out and was told there would be a room service charge for it. After i refused the agent said I could get some plastic from the bar, I was told there would also be a charge. For PLASTIC, luckily I had a fork in the car. Being that I am a two year Starwood employee I know these are not brand standards, and I will never stay at this location when visiting Atlanta.
November 1, 2012
Rated 5 out of 5 by lrdson Exceptional service from staff
The staff was extremely accommodating, particularly the front office and security staff. The bed was, as always, "heavenly". :)
The only negative was that we were unable to get our choice of food that was listed on the room service menu when we arrived after midnight. :(
October 28, 2012
Rated 5 out of 5 by Uche1016 Clean and comfortable
Loved it! Great job with renovation.
October 26, 2012
Rated 5 out of 5 by JLW1 Consistently calm atmosphere
The Westin Atlanta Airport has been my preference since 2009. It has always met my needs providing a clean, comfortable, calm atmosphere after a busy day at the office. The breakfast buffet is excellent. Thank you for keeping such high standards.
October 22, 2012
Rated 5 out of 5 by Juneau3111 Enjoyed every aspect of this hotel
I enjoyed everything about this hotel. Rooms and amenities were very nice. The resturant and bar served very good and affordable food. All the hotel personnel were very friendly and accomondating.
October 21, 2012
Rated 3 out of 5 by diane7 check in
The check in at the Hotel was standard but the gentlemen checking me in at the starwood perferred line knew nothing. I asked several questions about Starwood program and he could not answer
October 20, 2012