Rated 2 out of 5 by VAlady FIRE ALARM
This review is more for Starwood and the Westin organization than for travelers. I've stayed at this hotel many times and have had good experiences. Tonight, however, I was awoken by a fire alarm at 4:00am followed by a recorded message of "don't panic - we will let you know further instructions shortly." Knowing that I was on the 10th floor, I was not comfortable to stay in my room. I took the stairs to the lobby where there were no fire trucks and no alarms. When I asked the front desk what was happening, she said "Oh, I think security is testing alarms. Don't worry - there's no fire." When I asked "How do you know?" Her reply was "There's no smoke." Seriously?!? In a 10 story hotel, standing in a smokeless lobby is the indicator that there's "no fire"?!? This is absolutely unacceptable. I take fire alarms seriously - I think that's an important thing to do as a citizen. The fact that alarms may be flippantly ignored by establishments responsible for their occupants is not okay.
August 9, 2013
Rated 4 out of 5 by JLW1 Good but not the same
I've been staying at the Westin Atlanta Airport frequently since 2009. I've always enjoyed the tranquil atmosphere, quality room and upscale products. Recently, however, I have been disappointed in the quality of products which were more like those you find "where they leave the light on", and not at the Westin. The carpet in my room on each of my past two stays also looked like it had not been vacumed. Maybe the 3rd time in a month eill make the difference.
August 8, 2013
Rated 5 out of 5 by GeoffMG Most Excellent Starwood Service in Recent Memory
The staff were absolutely excellent! Front desk, room service, shuttle service, bar. Perhaps it is the southern culture (me being from the northeast) but everyone was great. The only issue that I noted was regarding a little TV noise from the room above; it didn't sound like it was cranked way up so I am assuming there may be poor insulation in some rooms/areas.
August 8, 2013
Rated 4 out of 5 by Shanwoo Bellman was Phenomnal
The overall stay was OK, but the bellman/valet staff was superb. From one bellman giving great shopping referrals along with directions, to Francis being outstanding with his customer service and hospitality.
August 6, 2013
Rated 2 out of 5 by Illinois The westin
Rosiland,at the front desk was great to work with !!! parking was terrible
August 6, 2013
Rated 4 out of 5 by Ntanderson hotel was nice
I had a good stay. The only issue I had was returning to my room after 6:00PM to find it still hadn't been clean. Waited in the hall until it was cleaned.
August 5, 2013
Rated 3 out of 5 by MuJaN This hotel rooms are comfortable
It was my birthday, my house that weekend was getting some repairment done before I leave town the next two days. I arrived at 4pm and was told to come back in 25 minutes for my room was not ready. I called prior to my arrival and asked to change my room to a double bed, I had my sister with me. That did not happen. My card was charged for valet than was told by the bellman that the valet was full. I had to demand to park my car. I asked for a rollaway and it took 1 hour and 42 minutes to receive it. An amenity was sent to the hotel for my bday, I never received it.
August 5, 2013
Rated 2 out of 5 by LividCustomer Not worth going on the weekend
Apparently every weekend they have conventions and reunions and tons of stuff going on. Now, as a group they seemed to have fun but I was in town for another reason.
I had to pay to park despite reservations and I went out to the aquarium with my son. When we got back, they said parking was full and I needed to park down the street at some restaurant. Excuse me? I had a baby with a poppy diaper and they wanted me to walk over a mile in the dark with him as a female by myself. I HAD ALREADY PAID FOR PARKING!!!! Some people were only visiting the hotel for the night then leaving, not even guests, but they parked inside. They didn't care about me at all. Only after I raised h e l l did they 'let' me in....and there were at least 8 spots open that I saw.
Remember the infant I had with me? Well the hotel didn't when they called at 6:21 for a wakeup call I never asked for. My son of course woke up and screamed because it abounded like a foghorn and he was asleep. When I asked why they called when I had not ordered one, they said I had two nights ago. Fun fact, I only stayed one night (previous night) at the hotel. I was livid. It's just not worth it... hotel was clean but go somewhere else
August 5, 2013
Rated 2 out of 5 by CutiePye1978 Very Dissatisfied Customer
where should I start with my review: check in was @ 3:00 p.m. and I got to the hotel are 2:45 and did not get to check in my room until close to 4:30 p.m.
in my room, we found long blonde strings on hair in both beds, called to have the bed and sheets redone while we went out, came back and the sheets were just place on our beds and not remade. The tub had a ring around it from a previous guest that wasn't cleaned out.
Then during our stay there was a AA (Alcoholic Anonymous) Convention that we didn't know about and someone puked on the floor by the elevator and insteadof housekeeping getting it up, a towel was placed on top of it (right in front of the elevator)
Lastly, I had a very bad experience with Yoki or Yuki or however you spell her name. I lost my keys and instead of her trying to look for them while she wasn't doing anything, she was very rude and nasty and not to mention didn't bother to call security. I called the front desk the nest morning and they transferred me to security and low and behold he had them and stated that no one never called to check on them. Yuki/Yoki is very rude and unprofessional piece of work and her customer service sucks.
The ONLY thing I can say about this hotel is the worker Rosalind tried her best to make my stay better and her customer service was excellent.
August 5, 2013
Rated 2 out of 5 by TAN11 what happened
I typically choice to stay at westin this particular time really disappointed me , not the staff , but the condition of hotel . No amenities in the room , hotel didn't have chargers , but stated in the amenities book . pool and gym area untidy , and bar area the same
August 4, 2013
Rated 4 out of 5 by dude01 We Stay In
This is one of my favourite hotel in ATlanta.My kids and spouse enjoy it. we have nickname it "WE STAY IN"
August 3, 2013
Rated 2 out of 5 by Guest220 Loud Bar beneath my window
I booked this hotel room without thinking that I actually needed to request a quiet room. There is a bar in the lobby directly below the window of many rooms, including mine. The staff was courteous about moving me, but it was still a hassle. In addition, I was disappointed with how ridiculously expensive breakfast was. Minimum $18 for a simple breakfast??
Make sure you pack bathroom items as well, because this hotel does not provide you with anything, except a few over-used towels.
The over all look of the lobby was severely outdated. Some of the other hotels in the area were much more comfortable and bright.
If you're just looking for a bed (and you don't mind flat or lumpy pillows), this is the place for you.
August 3, 2013
Rated 1 out of 5 by Vadonat666 No SPG Benefits
Unfortunately there was no water in the room. We were not placed on the SPG floor. The room was very noisy.
August 1, 2013
Rated 4 out of 5 by Slim2013 Memorable time at Westin Atlanta Airport
A very friendly, easily accessible hotel with a great home atmosphere.
July 30, 2013
Rated 2 out of 5 by Shawn13 Disappointed
I have stayed at the Atlanta Airport Westin on numerous occasions without any problems. However, on my most recent trip I experienced poor customer service via room service & valet depts. When I complained, I was presented with excuses & made to feel as though somehow it was my fault. I will continue to stay at other Westins but not the Westin Atlanta Airport if I can help it.
July 29, 2013
Rated 4 out of 5 by Recruiter301 Last Minute Required Lodging
The Hotel is very nice overall; however, the room was listed as a non smoking room. Someone previously had smoked in this room you could still smell the left-over when entering the room. Other than that it was a comfy stay for a last minute need. Close to the airport and such.
July 26, 2013
Rated 3 out of 5 by BOBBY0646 Stay & Meeting Experience
Check IN/OUT very slow - management needs to staff properly to handle peak times.
No spoons in conference room for continental breakfast.
Restaurant breakfast food & service excellent. Food stations difficult to navigate due to orientation/placement of food containers.
Lunch food/service in restaurant excellent.
July 25, 2013
Rated 3 out of 5 by marques83 Hotel was a great experience
Hotel was busy this past weekend. When people order room service staff need to check id and match the debit ,id with the customer name.....
July 22, 2013
Rated 3 out of 5 by JEANNE54 NEEDS IMPROVEMENT
1.POOL AREA WAS VERY UNATTRACTIVE
2.PARKING SHOULD BE FREE FOR MEMBERS.
3.THE COMPUTERS SHOULD BE FREE OR THE FIRST 10 MINUTES FREE.
4. NO RAMPS OR EASY ACCESS FROM PARKING LOT.
5. BUS SHUTTLES BLOCK ANY CARS FROM PICKING UP OR DISCHARGING PASSENGERS.
July 21, 2013
Rated 5 out of 5 by iflyrjs wake up calls
for the past month Ive been staying there twice a week and still have 4 more stays 21 22 July and 27 28 July
This is not the first time Im writing about this but I now expect it from this particular hotel. I don't get wake up calls it doesn't matter if I tell the rep at the front desk or call from my room I NEVER get a wake up call......
July 16, 2013
Rated 5 out of 5 by BarryNY Great stay, facilities, and staff!!!
It pays when you have a stay that exceeds your expectations. What's even better is when not just one but two or more staff members can go above and beyond. That exemplifies good leadership and staff members that are loyal to the brand. I want to personally thank Daniela and Mekayle for making my stay an unforgettable one through their great efforts of customer service. From greetings, to smiles, to seeing you walk by to the elevator bay and checking to see how your stay is. When there was a computer issue at check in they were both courteous, professional, and accommodating in their own separate way. They ensured I was aware and had my room available at time of promise. They collected my perishables and kept them refrigerated until my room was ready. As I waited at the bar with a delicious affordable meal, and a glass of wine they kept me updated on the status. Once the room was ready for check-in and the computer glitch was resolved Mekayle wasted no time retrieving my perishables and luggage to get me into my room. My only disappointment was the fact that I failed to bring any of my gold commendation cards with me to give to the both of them for making my stay a great one. These two are true to the brand by their actions and exhibit the character I would expect from Starwood, and they made my elite status feel worth it all. I've already booked my next stay and look forward to the great service offered by these two, the room cleanliness, the great food, bar, and facilities the Westin Atlanta airport Hotel offers. Leadership should be proud of these two great team members representing the staff. Thanks for making my elite status feel worth it all and my stay a memorable one.
July 16, 2013
Rated 4 out of 5 by lrwhite85 Convenient
This hotel was not only beautiful but it was also convenient to the airport.
July 15, 2013
Rated 4 out of 5 by DebbieTN Shower was terrible
The water in the shower was either hot or cold. One shower head off to help environ. Not sure why that would effect the ability to regulate water temperature. Showers were not fun!
Otherwise, hotel was excellent.
July 15, 2013
Rated 1 out of 5 by MeeMee Needs Help
Beatuiful hotel but I was very disappointed to pull up and see the parking attendant outside with a lady shaking their butts in a club dancing fashion. The attendants at the desk speak bad english. The parking meter was out of tickets. And then to top all that off we got to the room and there was NO wash cloths or towels in the bathroom..... Will never go there again.
July 15, 2013
Rated 2 out of 5 by rehabber Disappointed
I was told to expect a nice hotel. We had trouble from the start. No carts available at drive up. no close registration area. Self parking very full and a distance to walk, especially in the rain. Large flight of stairs to get up to the lobby area. Upon check-in told that the only rooms left with 2 beds (what we had reserved) were for the handicapped. Took the room because the conference we attended was there. Door very hard to open, certainly would have been a barrier for anyone with poor upper body strength. Next morning attempted to leave the parking lot to get an affordable breakfast as the breakfast at the hotel was $16+ . The ticket to get out would not work as the clerk the night before did not activate it. Had to return to the lobby and by this time too late to leave for breakfast. I told the clerk that I wanted to get a ticket to eat at the hotel as this problem was their mistake and was told she could not do that. I had to ask for the manager and he did give us the meal ticket. The rooms did not get cleaned until about 3:00 PM. No clean towels were left so we called and waited 45 minutes for delivery meanwhile waiting to go to bed.
We also had problems with the key card working. All in all the people were nice but not well trained to do their jobs.
July 15, 2013
Rated 1 out of 5 by Kfeller Cold water
Second time in this hotel and it does not meet Westin standards. Very poor.
July 13, 2013
Rated 1 out of 5 by KarenW2013 Worst customer service
I stayed at the Westin Atlanta Airport and they encouraged me to spend money and then misled me so I would spend more money. I ordered room service with a $25 voucher from Delta, and the room service person said that I could use my voucher, so I decided to order more food to take up the full $25 dollars. When the food came, I gave them the voucher, which they still have and it was declined. Without telling me, the ran my credit card for the full amount of $27.
When I spoke to accounting they accused me of spending the money at the airport before going to the Westin, and they also said "well you ate the food, so you're being charged for it" even though they never told me the voucher was declined and just charged my card unknowingly. Its Delta's problem, but the Westin has the worst customer service and did nothing to help.
Adding more insult, they said "Mitzi B.: I am sorry, Karen. In the future, I suggest making sure you have the finances you wish to pay for services prior to ordering them."
July 12, 2013
Rated 4 out of 5 by PoolKate Beautiful hotel by Atlanta airport
We recently spent one night in the Westin Atlanta Airport. The hotel is nicely decorated, with a more than courteous staff. Although being next to the airport, I did not hear any of the planes landing or taking off - a plus!!! Room and bed was comfortable, but bathroom on the small size, Since weather was bad, we ate in hotel - pricey and not a huge variety. Food was very good, but wish there was an alternative, like a coffee shop. Also parking lot has tunnel to building, but no elevator or escalator from tunnel to lobby - not good for handicapped.
July 8, 2013
Rated 4 out of 5 by Tammy14 Nice Airport Location
Comfortable hotel...much nicer than usual airport locations
July 4, 2013
Rated 5 out of 5 by OLS07 Perfect Location
This hotel is so close to the airport it's perfect. My room was clean & it was quiet.
July 4, 2013