Rated 3 out of 5 by Traveller1200 Hellish Bed
The room in which I stayed featured a sofa and hide-a-bed. We chose this room on purpose for both the additional size, comfort of a sofa, and need for the hide-a-bed. The sofa appeared to be quite dated (although clean). But the hide-a-bed was a nightmare. It was perhaps the worst bed on which I have ever slept.
The mattress was thin enough to see through, and every underlying support structure made a deep and lasting impression on me throughout the night
I was so very disappointed with this room, and the cost of staying in this resort was so very high, that having such a poor bed was an incredible disappointment. It makes me seriously consider why the Westin was my choice.
Overall, this is a lovely resort, and Maui is so beautiful. It was just a very disappointing room
November 25, 2013
Rated 3 out of 5 by xmobile Should Be Better
We made our reservation using SPG Points ... and the reservation process made it sound like we would be treated "like royalty" at this hotel. Getting to our room, with the back-end view of the recycling dump, close to the ongoing construction, was not exactly up to our expectations.
The room itself was fine, although our "heavenly bed" was quite saggy and the view, well ... what view?
Pools are amazing - location on the beach is great. Although one should be warned that the "resort fee" includes minimal amenities (basically bottled water, lounges by the pool and towels). Anything that is at all "luxurious" is quite a steep upcharge - but that is true of all resorts in the area.
For families, especially with little ones, its great. For a "romantic getaway" - not so much,
July 3, 2013
Rated 5 out of 5 by Gulanda A resort where you will want to spend time
When you walk into the Westin you know you are going to want to spend time here basking in the sun, dipping in the numerous pools and indulging yourself. Pink flamingos are there to greet you upon entry. The landscaping of the grounds is magnificent. Rather than nickling and diming you for every little service, they charge a flat $25 hotel usage fee which includes parking, use of the outdoor facilities, use of the fitness center. Service is friendly and prompt. Very good value for the money, in a prime location.
October 8, 2012
Rated 3 out of 5 by Kenny45 Great location, subpar service and room
Great location but hotel needs renovation, which I think they are doing. My wife requested a new renovated room during confirmation but the front desk person rudely told my wife none was available since the hotel was sold out when checking in. Only one jacuzzi for the hotel and none for kids. The room was clean and comfy but the bathrooms definitely need renovations - light switch was not working properly. I had to go to the front desk three times since the keys were not working. Westin in Kauai is much better.
April 2, 2013
Rated 5 out of 5 by Annie111 Beautiful beach and facilities
Excellent breakfast omelet chef, fresh fruit and beautiful pools.
November 10, 2014
Rated 5 out of 5 by Mauimama Simply amazing.... AGAIN!
We have stayed at this resort 5 times in the last 6 years. From the moment you step out of the car it's an incredible experience. The staff are all kind and welcoming and it's so wonderful to see the same familiar faces working there year after year. The newly renovated rooms are beautiful! So well done! The food on site is varied and delicious and the prices are typical for anyplace on the island. The convenience and proximity of Whaler's Village can't be beat! The location and beach are exceptional and the resort has everything you could ever want or need if you simply wanted to stay put and relax, but is also easily accessible from any place else you could ever possibly want to go. The spa is delightful and such a treat! We cannot wait to go back! Thanks for another exceptional stay!
June 21, 2014
Rated 4 out of 5 by 58est Wonderful location; restaurant wait staff sometimes lacking
Beautiful, well-maintained property with nice facilities. Some of the staff at Ono can be lazy at times, disappearing and not doing everything they could to make the visit there memorable (eg, everyone disappeared at breakfast and I could not find someone to give me a check; another eg, after I checked out and had lunch at Ono, I was told there was no way to add a $15 charge for lunch to my folio). One pays a premium to stay here and the expectation is that the experience will match the premium pricing.
January 24, 2013
Rated 4 out of 5 by Elane Worst SPG Experience After 20 Years!
Made reservation via telephone to Starwood 5/31/13 & requested 1 nite (6/1) early checkin (11am). Know 11am is pretty early so arrived @ noon. Front desk told me my room was clean, but needed supervisor approval. After 1 hour, talked to Express checkin person and they kept teling me same thing for another hour. Didn't get into room until after 2pm. All your reps kept saying was "we can't do anything with housekeeping to speed them up". I'm 3-elite, Gold Preferred and recieved terrible customer service!
June 4, 2013
Rated 5 out of 5 by derwin1134 First time in Hawaii
LOVE the location and hotel property... top notch all the way!!! The only request I would make is to actually have lifeguards or someone of hotel authority watching over the pool areas. I found myself having to intervene with other peoples children who weren't sharing the small slide with my 7 year old daughter. A lot of running around the pool and roughhousing which makes it uncomfortable for a parent to have to address other parent's kids... otherwise, the place was amazing!!!!!!!!!!!!
July 10, 2014
Rated 4 out of 5 by EMTJET Love this place but needs some updating
We always love staying at the Westin when in Maui. The staff is always nice and helpful and we absolutely love the Heavenly bed, but the hotel is looking a little withered and needs some updating. The workout room was fantastic and available 24 hours which is great if you are up really early. The food menu at the Relish Burger Bistro needs help. We did go to other hotels for breakfast as they had a better selection for the price. I still would recommend this place but you should keep this in mind.
September 9, 2013
Rated 4 out of 5 by Manju Westin Maui
The resort was very nice. My wife and I went there for our honeymoon. We have a friend that works for Starwood hotels and got us a great deal. Room 254 has a view of a roof :-( if that is the room they give you ask for a different one. After they moved us to a better room it was great. The grounds are beautiful, they have everything you need right there. The only problems we had was the dust in the room and the food. Each day I could leave my iPad face up and go have breakfast. When I got back to the room there was a layer of dust on the screen. Not a huge deal but it bugged me.
For the most part the food at the resort is BLAND! We eat at nice restaurants a lot and the food just didn't have any flavor. The hotel staff was nice enough to help us branch out and find some new places to eat.
August 14, 2012
Rated 3 out of 5 by kgw1 "Upgraded Room" means "over the loading dock"
As a resort, it's as good as you would expect. Great pool, lots of kids for ours to play with and next to a good beach.
We paid for an upgraded, ocean view room. They didn't explain that it would be just above the loading dock (no sitting outside in the morning unless you like the sound of diesel engines. In the evening all you could hear was the air conditioning).
As part of our resort fee, we were supposed to get a "free" family portrait. We understand there would be an offer to purchase more, but the woman selling them was not particularly friendly and was giving the hard sell for a $600 package of photos. It was so offensive, we didn't even sign up for the free one.
The front line hotel staff were very friendly and professional - our issue is with the way the hotel is marketed and managed.
June 29, 2014
Rated 4 out of 5 by Emily27 Too bad about the smoke
We were thrilled to be upgraded to a beautiful ocean view room, but we were unable to fully enjoy it due to our neighbors' cigarette and cigar smoke. The Westin is a non-smoking property, and the staff sent security with cameras to try to locate the smoker(s). Unfortunately, the smoking continued throughout our stay - each time we'd open the doors to the balcony, their smoke would come in our room, making it hard to breathe. It might be good to add some signage to the elevators alerting guests of the non-smoking policy and possible fines, since it was so difficult to enforce. Everything else about our stay was really wonderful (I especially enjoyed the new healthier choices in the restaurants and the new yoga studio) -- but not being able to have clean air in our room hurt the experience.
January 29, 2013
Rated 3 out of 5 by Calgary67 Great location showing its age
While the location was perfect for us. Right on the beach, room overlooking the ocean, walking distance to great food and shopping the resort itself is showing its age. While boasting a "newly renovated room" at check-in the room was modern, clean and comfortable but it did not look new. As a whole I would look at this resort as acceptable but nothing special. Everything look ok, clean, but 20 years old. While we were not dissappointed I would recommend other hotels on the strip before this one.
February 10, 2014
Rated 5 out of 5 by surferbroome Get the Ocean View!
We initially were slotted in a mountain view room, which did have mountains but only after looking over a parking lot...Our reservations were through a Collegiate tour agency with the understanding that we would need to upgrade after arriving.
The staff was helpful in effecting an upgrade to Ocean View and the difference was phenomenal...We had a great stay and found the location and staff wonderful...but we would not have been pleased had we looked out over a parking lot for the entire time...
January 6, 2013
Rated 5 out of 5 by CK56 Fantastic! One could enjoy Maui and never leave the Westin!
Up at dawn for beach meditation with a cacophony chorus of bird songs in the banyans, "Norman" the black swan serenely floating over koi in waterfall of open lobby; friendly helpful staff at every turn, from daybreak into the wee hours. I Sent a coconut postcard to my Mom. The true feeling of Aloha emanates from the Westin. Mahalo to you all~ I will stay here again. Warm Regards, C. K. jacksonville, FL (Of course we did drive to Hana and go whale watching and snorkel--but the Westin was Grand!)
January 1, 2013
Rated 5 out of 5 by Hestia If unhappy say so, the staff are wonderful at putting it right!
On initial check in I was given a room that I considered sub standard and was told by the receptionist that nothing else was available. I was disappointed and voiced my feelings later to Lori on reception she was very accommodating and moved me to a much better rooom on a higher floor. As a Starwood Gold member I wanted a late check out and again when I first checked in I was told this may not be available however on the day of check out Brandy on reception was exceptional with her service and although the room I was occupying was booked she moved me to another room so that I could have the late check out. With the exception of my inital check in all staff were very good and did everything to make my stay with you one that I would wish to repeat. My heartfelt thanks to your wonderful staff.
November 11, 2012
Rated 3 out of 5 by fromWailuku Disappointed based on previous stays
As a kama'aina we have stayed at the Westin in Kaanapali several times and always enjoyed it. Our recent visit was to celebrate my husband's birthday and we were disappointed. We had a late check in and were greeted by a less than friendly woman at the front desk. In general the hotel staff (especially at the pool) lacked the aloha spirit! Also, if you are going to have an adult pool area - enforce the rules. We did enjoy eating at ONO. I have to be honest - we are very unlikely to stay again.
July 15, 2012
Rated 5 out of 5 by Brandonr88 Worth staying at the Westin
Hotel is very comfortable and clean. Staff was great, did not have any issues the eight days we were there. The food is ok, too expensive for a family of four to eat there on a regular basis. There are some other nice restaurants 15 mins from the hotel that have good food that are less expensive. Example-Gazebo restaurant on Napili bay. The pool area and beach in front of the hotel is great. This hotel is close to Whalers village (shopping and live music). I will definitely stay again.
June 21, 2014
Rated 5 out of 5 by Newmoon02 beautiful grounds to stroll
My husband and I enjoyed your hotel and grounds. We were a little disappointed in the first room we were assigned to. We were on our honeymoon and were given a handicapped room! It totally embarrassed my husband that he offered me that accommodation. I realize that we are 63 yrs old, but our travel agent noted honeymoon request. We thought it was age discrimination at first. Second day we were moved to the same type room non-handicap. The service was great but this was a huge inconvenience.
April 21, 2014
Rated 5 out of 5 by Jorge64 Great Staff and Facility
I want to say all of the staff at the Westin were excellent, friendly and helpful. The activities personnel were helpful in they recommendations and setting up my activities. I would like to point out one individual that I think was above all, Alicia Zoetewy. As were the others, she shinned most of all in her efforts to help and guide me. She gave me details on a road trip that I was taking to Hanna, places to stop, things to see what to expect, where to stop and hike. She detailed these items on a map that I had and made notes on. Thanks to her I don't think I missed a thing. Her knowledge and experience helped me so much I can't say enough good about her. It was almost like she was on the trip with me. I will return and stay again at the Westin due to your excellent staff choices.
June 25, 2014
Rated 5 out of 5 by Michael Aloha Spirit at Westin
We had the pleasure of staying at the Westin Maui resort and Spa for 2 weeks, beginning the end of Jan 2013, through the first week of February. Although this is high season and the resort was very full, it never felt "full" or crowded in any way. Staff were always more than pleasant, accommodating, and wonderful in every aspect. I particularly enjoyed their name tags which listed their "passion". It gave us a little insight into who they are, and started conversation many times. It was a way for the hotel to personalize them which I believe makes for happy staff. Loved the grounds of this resort, the 5 pools, which were never crowded, the amenities, the shuttle, everything about it. We woud love to return in the future, and Maui has definitely made an impact on us. Mahalo, to all at this hotel.
February 22, 2013
Rated 5 out of 5 by Cass A Beautiful September in Maui!
The Westin Maui at Kaanapali is wonderfully located on the west (sunny) side of Maui. The views and grounds and pools are spectacular. They have added some cabanas although there should be more available. Staff particularly at Front Desk and Concierge (Matthew) are very helpful - couldn't be more service-oriented. Only one negative - the Tropica Restaurant is really substandard - poor slow service and very mediocre food. The food at breakfast in the other restaurant, Relish, is excellent.
September 30, 2013
Rated 5 out of 5 by Suzy65 early Dec 2012
this is a very nice facility and the staff we friendly and courteous. the huge complaint I have is the parking stalls are so small that even with the compact car we rented we often could not fit in with even one door opening. I felt sorry for all the people who rented the 2 door convertible Mustangs, there is no way they could open the doors. we also felt gouged on the pool drinks at over $10 for a plastic cup - $7 or $8 is more reasonable and the waiters would certainly get bigger tips.
December 6, 2012
Rated 5 out of 5 by McGomp Relaxing, enjoyable stay.
Excellent. One of the better maintained hotels in MAUI with a friendly customer service staff. Would of been nicer if our bottle of wine and chocolates arrival gift were presented nicer rather than just brought to our door. Also a little table and chair or two in the room would be nice. However, this did not detract from the stay .EXCELLENT GREAT EXPERIENCE......
October 6, 2014
Rated 3 out of 5 by Tc6846 The rooms need renovated
The hotel in general is nice but not as nice as the price would let you to believe. Our room was in need of a renovation. The balcony was peeling paint and rust everywhere. And the rooms are very small. The staff is fairly nice. We were there for a work convention and the bartenders did not acknowledge us. My husband Waite for 15 minutes for someone to take our drink order and finally decided he didn't want to order from them anymore. The pool side waitress was very nice though...
January 7, 2013
Rated 5 out of 5 by Mauitime Great Hotel!!!
This was our tenth year in a row to this hotel. It is an amazing property with a great location. The pool area is probably the best on the island. The room was very comforable; the view from the room was great. The staff were nice and the service was very good; we had a few non standard requests which were accomodated without issue. There are two things that could use some attention. 1) internet was not consistent (it would work for hours, then drop out/this happened at least once per day); I made a call to the internet desk and they suggested "keep trying, it will come back on". 2) the breakfast buffet was not up to typical Westin standard; fruit was very good as usual, but the hot food seemed a bit off. These two items were not of great inconvenience and we will definitely return to the Westin Maui. Mahalo!
June 30, 2012
Rated 4 out of 5 by InternationalFlyer Nice hotel for a vacation - missed on making it special
This hotel overall was great. Rooms are nice and clean. Views are wonderful. Small issues with the room were taken care of immediately. Pools are wonderful and pool staff very attentive.
Front desk staff was fine but not exceptional. Also disappointed that even though we let them know in advance we were there for our wedding there was no recognition of the fact. Shopping next door at the whaler's village is very convienent and the complimentary shuttle to Lahaina was super.
December 24, 2013
Rated 4 out of 5 by Lauranlauren What a wonderful rest!
We've stayed at Westin Kaanapali several times over the past ten years ... this time was our honeymoon! We paid extra for ocean facing room, and it did not disappoint. Our room overlooked sunsets, pool ... high floor, and felt very special. We rested beautifully, and had a blast. Special shout out for the complimentary champagne ... thank you! Special note: we checked out after 3 days to visit Wailea. Wish we'd just stayed at Kaanapali ... much preferred the hotel and staff.
September 19, 2012
Rated 5 out of 5 by JodynBill Better Than Ever!
We have been frequent guests at the Westin Maui Resort and Spa over the last decade, and we are very happy to see that the facility continues to be well maintained and well staffed. Its location is ideal----climate, beach access, golf, etc.---but the real value is in the remarkably welcoming staff. Bellman Will, cabana staff Henry, Kili and Ku'uipo, waitresses Alison, Lupe and Babes---all made us fell right at home. Kudos to Greg for keeping this property a piece of heaven!
December 15, 2011