Rated 5 out of 5 by stumarsh employees
We have been returining to the Westin Maui for many years. The location, pool beach, restaurants and everything are wonderful, but your main attraction is the staff. I want to especiaily mention Robert, the beach attendant, who worked his "tail" off making us comfortable. Above that, he was a friendly and pleasant guy whom we actually got to be friends with. I gave him a good tip, but I think he needs a raise! I will look forward to seeing him again on our next visit. Also, we loved Melinda, the hostess at Ono in the morning. What a joy to see her friendy happy face when we checked in for breakfast! We will keep returning to the Westin Maui because of your wonderful staff.
July 29, 2012
Rated 1 out of 5 by ashley3084 Don't go if you have kids and want a hot tub.
We tried to check in around 11 am and were told the room wasn't ready early but we could go down to the pool area. Pool and hot tub are especially important to us. Their pool is one of the coldest. So we decided to go into the hot tub. Well the hot tub is in the adults only area so we couldn't even get near the hot tub because we have kids with us. Usually the kids just sit next to the hot tub, but at this hotel they aren't even aloud in the area. We left the hotel and went to another Starwood hotel in the area which had much nicer pools and a hot tub which the kids can sit next to. We will not be returning. :(
September 13, 2013
Rated 5 out of 5 Amazing Experience
I was recently at the Westin Maui with my two kids and even before we arrived, I had such a great experience with the hotel Manager Gia. She helped us out of a difficult spot when our flight got cancelled. She went above and beyond her call of duty to assist us. Our experience went from that to being one of the best trips my kids and I have had. The beds are so comfortable, staff really helpful and friendly, food and drinks almost too yummy. The setting, pools and beach are stunning. We met some of the nicest people at the hotel, who were also having a blast. Friends stopped by that were staying at a different resort and they commented to us about the Westin being one of the most beautiful resorts they had ever been to. Thank you Westin Hotel for making our trip amazing and having such a beautiful facility. I hope to be able to take my kids again next spring break. Great job on the remodel as well. Thanks again Gia, we love you...you are amazing!!!
April 15, 2014
Rated 4 out of 5 by Statuesque Beautiful Hotel
I really enjoyed my stay there the hotel is just beautiful. Everyone who worked there was very warm and friendly and extremely helpful.
I found the restaurants there very reasonably priced compared to other hotels and the food was very good. The banana pancakes at Relish were divine
April 17, 2014
Rated 2 out of 5 by chuckcan Not really what I expected
I felt like I was being sold something from the time I arrived. I was immediately sold an upgrade to a premium room and the woman that sold it to me seemed to be reading from a script. When I was shown what I was getting by upgrading, I immediately accepted it as the Deluxe room I was shown was dirty, smelly and the furniture was filthy. I gladly paid $40 per night to upgrade, (down from the $50 initial offer.) I felt like I needed to be on guard the entire time with the exception of 3 staff members it all seemed like high pressure sells for the most part. Very disappointing.
February 21, 2014
Rated 4 out of 5 by GWF1 A number of Issues
We had to move from the 1st room we were assigned as bathroom was dirty , worn carpets, moved to the new wing after the 1st night. Spa ( hot tub ) was inoperable for the 1st couple of days due to a maintenance issue? ie) given the size of the resort the spa is under sized. Relish restaureant ... breakfast service was slow and minimal restaurant selection so we ate most of our meals off site. Elevators seemed to be being serviced most of our stay in the new wing. Not trying to be picky but you asked and a little disapointed in our stay as the property did not meet our expectations.
February 9, 2014
Rated 4 out of 5 by Pierre65 vacation with family
I was so dispointed with the Westin Maui Resort & Spa. What a horrible reservation department. Their manager Jeff need to have extensive Customer Service training. What a poor manager/supervisor that man protrayed of himself and of the Westin Maui Resort & Spa. I feel sorry for any customer who would have to deal with him or his rude staff. Must need additional customer training which is a must for that Hotel. I would never spend $400.00 + a night for a miserable place where they separate a family in different tower and I mean at least 1/2 mile apart. and they think its funny. Poor business management, maybe I shoud apply for a job. Trust me I woud do a must bettrer job Than Jeff.
September 1, 2013
Rated 4 out of 5 by patrickp206 Westin Maui will make for a wonderful relaxation vacation
Upon arriving to the open lobby with live pink flamingoes, koi fish, white swans and one black swan, I knew that this was going to be a special place. The staff are welcoming and make you feel quite at home. The concierge staff were helpful for securing reservations for the luau (my first "authentic" luau and it was a great experience!) as well as recommended an exciting whale watching excursion (definitely come during the season when the whales are off the coast of Lahaina.) If you want to get away from the bustle of your busy life come prepared to relax in (or on a lounge chair next to) one of the five pools on the property and the Ka'anapali beach just steps away from the pools. The disappointing part of my stay in Maui, was having to say "Aloha!" (Good-bye.)
March 17, 2014
Rated 3 out of 5 by ChanP Hotel needs improvement
I've stayed here a few times before, but this time was my worst. I never noticed how thin the walls were, but my neighbors snoring kept me up every night. The bed wasnt as comfortable as it used to be and the sheets didnt feel as soft as they used to be. Not sure if there has been management changes, but didnt feel as warming as this property used to be.
Whoever is in charge of the platinum breakfast should change it up a bit. Great to do the yogurt with granola, but we are forced to have pastries or toast, but no fruit. I think a fruit option instead of all those carbs/sweets would be a great option.
August 21, 2012
Rated 4 out of 5 by AB5413 Great place
Had a wonderful time and the property is amazing. Knowing feedback is good here are a couple things that would have taken the hotel to a 5 star:
- housekeeping missed an eaten lollipop next to the bed. We noticed it when we checked in
- valet staff was not real friendly. One guy (didnt get his name but he is short white guy) was downright rude one night
- servers at the beach would be great. We got an umbrella and chairs on the beach but had to walk to bar to order a drink or food
Again, we had an amazing time but wanted to provide thorough feedback.
Feel free to contact me with further questions.
March 7, 2013
Rated 5 out of 5 by arabidopsis Great Resort,and location
We have been going to this Westin since 1992, it was an independent chian a subsidiary of United Airlines. We absolutely loved it, we stil think, the combination of luxury, convenient location, great beach, and easy access to the beach, five pools with separate kiddy pool, impressive landscaping, great architecture with the lagoon with animals welcoming you right out of the registration area.
A very unusual welcome-a macaw, welcomes you by "hello" and if you use the flash of your camera, he will screech at the top of his lungs and say "good bye".
The Tropica restaurant is our favorite at Kaanapali Becah area, it has the best view, fine food and, great service.
Planning my trip for 2014!
February 19, 2013
Rated 5 out of 5 by KASTMASTER fishermans wife
THIS TRIP WAS MORE THAN EXPECTED
FOOD WAS TERRIFIC ..POOLS WE GREAT
OCEAN SO INVITING ... JUST HAVE TO GET IN DONT WAIT...
MAHALO FOR ALL THE FAMILY
STAFF GREAT .
April 15, 2014
Rated 2 out of 5 by pat64 Terrible experience
The experience was the worse hotel experience I have had in twenty years of coning to hawaii. Our expectations were severely missed in being met.
This was not a Westin experience as you try to represent.. our original room upon checkin was reoresented as an upgrade and it overlooked the Whalers village which provided a continuos stream of cigarette smoke.....
The room we were moved to turned out to be under the construction zone and we had continuous .noise all day long without being notified of this inconvenience when placed in the room. Room also had a significant amount of deferred maintenance.
July 8, 2013
Rated 4 out of 5 by sacco maui
this hotel as nice location and great snorkeling close by.
April 17, 2014
Rated 5 out of 5 by VitaminDdeficient Could not have been happier.
After reading some of the less than stellar recent reviews of this property, my wife and I seriously considered staying elsewhere prior to booking. We eventually decided to spend eight nights at the Westin Ka'anapali with our young children and we could not have been happier with our decision. The location and amenities were ideal and each and every member of the staff went above and beyond our expectations. It was the perfect getaway for our family. Thank you to all of the hotel staff members that helped make our stay so memorable!
March 7, 2014
Rated 5 out of 5 by ferraritom Great service
My 15+ stay at this hotel. The front desk staff especially Dawn Jacinto are fantastic
April 16, 2014
Rated 4 out of 5 by JuliaO12345 Beautiful property with great ammenities
We really enjoyed our stay at the Westin Maui. The property was beautiful, with everything we could need or want from a vacation stay. The location was great, it had all the amenities we could ask for and grounds were beautiful. The breakfast buffet was delicious and the Westin Workout allowed us to keep with our daily workout routine even being on vacation. We enjoyed the luau at the Westin and the show, along with the food, were wonderful! We would definitely return to the Westin in Maui for another stay! We had one minor disappointment when leaving sunglasses in our beach umbrella that miraculously disappeared 5 minutes after being picked up, but other than that everything was wonderful.
September 3, 2012
Rated 5 out of 5 by markf13 Incredible Service
The westin team at this property did an incredible job and made the stay very memorable for my family.
April 14, 2014
Rated 4 out of 5 by jmillares Westin Maui
Our family stayed at the Westin for a week in July 2013. We loved the hotel and beaches. The staff was very accommodating to all our needs. The common areas were very pretty and clean. The pool and beaches were excellent, our kids (13 & 10) loved it as well us. The hotel had plenty of activities for the kids including a flower drop from a helicopter which was neat. The restaurants were priced appropriately and the food was great. The only negative about our stay was that the rooms are in need of remodeling. We went with 2 other families and we all agreed that work is needed in the rooms.
August 13, 2013
Rated 4 out of 5 by Shancan87 Room service not up to par
After reading the reviews of this property, I decided to stay here with my family instead of the Ocean Resort Villas. I have been pleasantly surprised with the pools and beach in front of the hotel. However, I am disappointed in the fact that repeated requests from "Service Express" have been unmet. At different times, we asked for bowls, slippers, towels...all to never have them show up. A few times I called twice but never got satisfaction. The program where you can refuse housekeeping but earn a coupon or Starpoints is a good idea. We were upgraded to the SPG floor after two nights' stay. Great location in Kaanapali. Short drive to Lahaina. The beach out front is a hub for all sorts of activities.
June 14, 2012
Rated 2 out of 5 by Mike31 Could have been much better for a Honeymoon
Although the property itself was stunning and we loved the pool area and beach, the rooms left much to be desired. We were in the Ocean tower in room 217 and we had constant issues. Issues included water not draining properly in the shower so it felt like you were taking a bath and a shower at the same time, the bathroom mirror coming off the hinge and hanging from the wires, the safe not working due to the battery running out, and constant noise from construction being done in the early morning and all throughout the day. For our honeymoon I was expecting the room to be much nicer.
July 17, 2013
Rated 3 out of 5 by Cindy14 Love the Westin
We normally would rate our stay high. We have been to this resort several times. This visit we found the rooms in poor condition. Tub did not drain, they came and fixed it. The room smelled of possible sewer problems. Towels looked old and dingy. Lania was so sticky and dirty on the floor, we could not go out without our shoes. Carpet smelled like mildew. Tub needed a good cleaning. Buffet seemed as though quality had been cut back on. Tried of complaining we just sucked it up and paid the high price. Remodeling noise was not the vacation I needed. Will be looking for a new resort.
March 16, 2013
Rated 2 out of 5 by ZJ12 Disappointed
While we were really looking forward to our stay at the Westin Maui, and we were very encouraged by the beautiful lobby area and pools, we were quite disappointed by several other aspects of the room, facilities, and service, which did not meet our expectations for a hotel of this reputation and price during our 6 night stay.
January 6, 2013
Rated 5 out of 5 by Shapi 1st family trip to Hawaii
The staff at this property was outstanding. As a Platinum member, and a weekly traveler, I stay at SPG properties all over the country and have to say that this experience was on par with some of the best I have had. As this was my family's first "real" vacation, I was quite anxious about the accommodations, how big would the room be, would the pool be too crowded, will the kids enjoy the trip overall. I am happy to say that all of my concerns were quickly alleviated upon check in. I would certainly recommend this hotel to friends and family and will myself be back in the future.
October 11, 2012
Rated 5 out of 5 by Jiddo First Class!!
Everything you could want or need!
April 10, 2014
Rated 2 out of 5 by springbreakinmaui2013 Spring Break in Maui
It's fair to say this property is likely some of the best real estate on the Kaanapali Beach. The property is undergoing badly need renovation in the rooms. The tub in our room did not drain for the first three days. We asked to maid to take care of it and nothing happened. Asked the front desk and they able to clear the drain. The fire alarm in our room went off for no reason and had to be replaced. The carpet had an odor that nothing could be done about.
The pool are and restaurants were outstanding. The pool was not heated and being March was very shocking to the system upon entry. The hot tub was heated and used frequently to warm up.
I would not recommend this property until the renovations are complete.
April 1, 2013
Rated 3 out of 5 by Robbos attractive hotel ,well renovated room
Stayed here 6 nights very impressed
with appearance & number & quality
of pools, beach & newly renovated
room. Meals expensive as were resort
activities - limited choice.
Most staff polite & helpful but
had issues with arrogant bell hop.
Reported to guest relations & one issue
resolved but no further response or apology
Past SPG details lost.
Price competitive compared to others
in resort area.
March 21, 2014
Rated 5 out of 5 by Jason7 Beautiful Property
Absolutely beautiful property, excellent food (especially the bar and grill next to pool), and amazingly wonderful staff… even the house keeping was full of smiles and “Aloha’s”.
The lobby which is surrounded by a large waterfall and large pond filled with coy fish, flamingoes, exotic birds, with gentle Hawaiian music in the background can’t be outdone! There is always a cool wind blowing and their beds are very comfortable.
Front desk staff really made us fill at home and took care of us, we interacted with many of them and they were very helpful, knowledgeable, very kind, wonderful people thank you so much for everything!
Thank you so much Westin Resort and spa Maui, you really made our late Honeymoon of dreams!
August 16, 2012
Rated 4 out of 5 by Sunil This hotel has great location
Great location, wonderful and friendly staff overall a great stay.
One comment however for the SPG team to think about. Been a platinum member , the hotel made all possible to make us at home. However was told that per SPG rules even a platinum gets only a cold continental breakfast, have to pay for hot breakfast. Was kind of irritating to hear this. To get to a platinum one stays about a hundred nights spends around 30 to 40 thousand dollars to get there. A couple of days reward stay amounts to less than a hundred dollars worth for full breakfast. It's not about money it's irritating to hear this on check in. Made me want to not consider this next time, my other hotel chain where I spent reward nights did not do this.
March 16, 2013
Rated 4 out of 5 by SMF426 It's busy here
This a great family place ---one bad thing the resort fee is for nothing and to add insult to injury they charge to sit on the beach
That is absurd the pool area is terrific and satisfies
March 4, 2012