Rated 5 out of 5 by Chenley Great hotel but no balcony in small S tower rooms
We love staying here and the small room is perfect for us. My only "complaint" is that the small units in the south tower do not have balconies upon which you can sit. We did no realize this before and will be sure to ask for a north tower room in the future.
Also, WAY more kids this year (during school time) than ever before (and the "adult" pool is NOT in a sunny location.)
LOVED the canoe trip which left right in front of the place and snorkeling is fabulous right off the beach!!
March 2, 2014
Rated 3 out of 5 by Heidi222 Property nice service okay
We checked in as SPG members and told them it was our honeymoon. We were given the option of garden view with king or ocean view with two double beds. We took the double beds. We loved the view but the bed was so small we could not share my husband is very tall. Very unhappy we could not both fit in same bed over night especially on our honeymoon. Regretted the choice of not picking the king bed and minus the view. They did give us a complimentary card for champagne which we did not use.
We were able to check into out room early had to clean the toilet ourselves for there was hair on it from previous guest and it was not hair from a persons head. Very very gross to have to do that.
I called to ask for a wine opener and wine glasses. They said they would sent it up. Wine opener came 15 min later and we got the wine glasses sewerage 45 min later. We had dinner reservations had opened the bottle of wine and could not enjoy it because we had no glasses and had to leave for dinner. Also I called to keep checking on the glasses eventually they stopped answering my call to desk on the 3rd try. I was very polite tipped and did not complain, the call was only to confirm they received my request.
On arrival our attendant was very nice. When we left it too very long for someone to come get our luggage 45 min again aprox.
Check-out we were asked about our stay and when I said it was okay he just ignored the slight hint and checked us out not inquiring further.
The activities desk ppl were very helpful and set us up with a great activity kudos to them.
February 28, 2014
Rated 5 out of 5 by jj32 Perfect Experience
This hotel has everything - the staff was wonderful, from the lobby to the concierge to the pool attendants. The location is perfect- easy drive into the little town of Lahaina, but you don't have to drive at all-the beach is fabulous and the water is amazing, and there are great restaurants, shopping and beaches all along the beautiful oceanfront walk there. And of course the beds were soo comfortable! The hotel restaurants are fantastic, and there are other fantastic ones in walking distance. This was our second time here- we'll continue to come back to this one any time we come to Maui.
February 27, 2014
Rated 4 out of 5 by Laney817 When can I go back???
My boyfriend and I stayed at the Westin for 5 nights in the middle of February. I was nervous after reading reviews about loud construction and unfriendly staff but was hoping for the best, and the best is what I got! Our check in process was quick and smooth. I had requested a king size room, on a high floor in the renovated tower, and we were placed in a brand new 11th floor room! We had the mountain view which was gorgeous, actually slept w the curtains open so we could wake up to the beautiful scenery outside. The room was modern and we loved the layout. The new shower, w sink outside of bathroom was great planning. Overall very happy w the decor and of course the bed was amazing! The entire hotel is very clean and you can see workers constantly on the move doing their part to keep it that way. The lobby is just gorgeous and looking at the flamingos, fish and the black swan every time you walk by is fun. We spent a lot of time relaxing by the pool and snorkeling at the beach. There was never an issue getting a drink by the pool as waitress staff was constantly walking around. The workers in the beach services hut were friendly and getting new towels was never a problem. The location of the hotel next to Whalers Village is super convenient. It was helpful to have some other food options and shopping available without needing to move the car. Although the parking lot is not nearly big enough for the hotel, the valet staff was extremely friendly and it was not a big deal to valet your car for free when you got home at night. The only meal we ate at the hotel was a 60$ breakfast at Relish which we will never do again. Although the dining options are limited, we looked up our own restaurants and enjoyed eating our meals elsewhere. Slappy Cakes which was right down the street was an excellent place to grab breakfast in the morning. We did take advantage of happy hour and saw some beautiful sunsets with whales lining the ocean everywhere you looked. We did a lot of exploring around the island and the hotel is perfectly located for this. Although the food at the luau in the Westin was delicious, I would probably recommend an off site luau for more of an authentic vibe. All in all I couldn't be more pleased w our stay in Maui. I would definitely return to the island and this hotel in a heartbeat.
February 26, 2014
Rated 4 out of 5 by BCMOM Convenient location, nice facilities and friendly staff
We spent 7 nights in this hotel in Feb 2014. Excellent location, right next to Whalers Village. Excellent for family vacation. Most of the staffs are really nice and friendly. Especially Kaze (Japanese fellow) at the front desk and Yvonne at the concierge who provided outstanding customer service. We will surely stay at this hotel again!
February 26, 2014
Rated 5 out of 5 by jayjay2014 The Staff that made our stay!!
Alika-Front Desk Agent
February 21, 2014
Rated 2 out of 5 by chuckcan Not really what I expected
I felt like I was being sold something from the time I arrived. I was immediately sold an upgrade to a premium room and the woman that sold it to me seemed to be reading from a script. When I was shown what I was getting by upgrading, I immediately accepted it as the Deluxe room I was shown was dirty, smelly and the furniture was filthy. I gladly paid $40 per night to upgrade, (down from the $50 initial offer.) I felt like I needed to be on guard the entire time with the exception of 3 staff members it all seemed like high pressure sells for the most part. Very disappointing.
February 21, 2014
Rated 3 out of 5 by bpbr Disorganization
The staff appeared disorganized. We did not receive our coupons until 2 days into our stay. Additionally we thought that additional tip charges had been added to our bill for various meals (we always round to the nearest dollar, these additional charges, although minimal seemed incorrect). The bill on the TV showed multiple charges, whereas the bill from the front desk added them together.
February 21, 2014
Rated 5 out of 5 by SeattleMatt great vacation
Great hotel, pools, location. Loved the adult pool! The only thing lacking is a good restaurant at the Westin. They have a casual one for breakfast and lunch...but the "finer dining" one, Tropica really needs some work We've stayed her several times before - we missed the live outdoor music. Otherwise, everything was great!
February 18, 2014
Rated 5 out of 5 by SPG1 Excellent hotel
As a platinum I was upgraded to an oceanfront room and the view was fabulous. We chose the continental breakfast as our platinum amenity and it did not disappoint - everything from fresh rolls, pastries etc to smoked salmon and salads. The service was impeccable in all bars as well as when I called guest services.
February 18, 2014
Rated 5 out of 5 by Steve58CA Great location, facilities and views
We have stayed at the Westin Maui many times as a couple, with family and friends. We are always welcomed and enjoyed our stays. This trip was for three nights using points. We booked an entry level garden view room and was upgraded to a Deluxe Ocean View room in the Beach Tower with a views of the Ka'anapali beach leading up to Black Rock and the Sheraton. The ocean view was good and we saw plenty of whales from our balcony. Very friendly staff. Love the free shuttle into Lahaina - you don't need a car here and can book an airport shuttle via the Westin web site including a 20% discount, save your $$ for great food and fun.
February 17, 2014
Rated 1 out of 5 by Brian96707 Not impressed
Very disappointed in our stay there this time. We were there 6 years ago and enjoyed it and thought we'd try it again, even though we enjoy other places on Maui.
We won't be coming back. Your hotel needs to be maintained properly and it's not. Torn rugs in the hallways and rooms we not appealing and could cause injury.
February 17, 2014
Rated 4 out of 5 by DJTrauma This Hotel had great staff
The staff was extra helpful upon checkin. He ran down all the important things to know about the property.
Dawn Jacinto was especially help when i was having issues scanning and emailing some document for work. The Property is amazing. i think the food is a little over priced but all in all i had great time
February 14, 2014
Rated 5 out of 5 by TheGlenns Excellent Hotel for our Honeymoon
My husband and I stayed here for our honeymoon in December. While we had some reservations about the hotel due to the construction, our stay was fantastic.
The construction noise was a bit loud at times, but overall our stay was great. The room was perfect and we loved the location right on the beach. The staff was very friendly and helpful and the spa was truly amazing. We enjoyed our time there very much.
February 13, 2014
Rated 2 out of 5 by brian62 the hotel was average
The lobby area was beautiful.
The rooms were very average (just renovated).
The toiletries are weak (not even in the room the first night).
The food pricing was outrageous ($32. for a sandwich and a bag of chips through room service!!).
The computer system to change rooms must be archaic as it took half an hour to find another room.
Would not recommend
February 11, 2014
Rated 3 out of 5 by Calgary67 Great location showing its age
While the location was perfect for us. Right on the beach, room overlooking the ocean, walking distance to great food and shopping the resort itself is showing its age. While boasting a "newly renovated room" at check-in the room was modern, clean and comfortable but it did not look new. As a whole I would look at this resort as acceptable but nothing special. Everything look ok, clean, but 20 years old. While we were not dissappointed I would recommend other hotels on the strip before this one.
February 10, 2014
Rated 4 out of 5 by clean789 great hotel horrible day spa
gorgeous hotel and "lobby" area.
super friendly staff everywhere.
private beach with tons of water activities available.
awesome pool(s) and pool bar.
great room, comfortable, awesome view from balcony.
excellent proximity to shopping, restaurants.
bathroom in our hotel room had beach sand on the floor from previous guests.
There's only 1 Jacuzzi in the pool area that's really small and not super hot.
the day spa is a joke. It's way over priced, and when we went, the men's steam room was broken and the women's Jacuzzi was broken. The staff was a bit snooty about it and the inside of the women's locker room was completely trashed-wet towels everywhere, used products strewn about, used wash rags in the shower, hair and hair ties on the counters, cups everywhere....I paid double price for THIS?! So not worth it.
-construction was going on, so we had to PAY more to get a room that didn't have construction noise/interference. We were not told about this at booking.
-the beach yoga teacher never showed up...glad we didn't pay ahead of time...
February 10, 2014
Rated 4 out of 5 by GWF1 A number of Issues
We had to move from the 1st room we were assigned as bathroom was dirty , worn carpets, moved to the new wing after the 1st night. Spa ( hot tub ) was inoperable for the 1st couple of days due to a maintenance issue? ie) given the size of the resort the spa is under sized. Relish restaureant ... breakfast service was slow and minimal restaurant selection so we ate most of our meals off site. Elevators seemed to be being serviced most of our stay in the new wing. Not trying to be picky but you asked and a little disapointed in our stay as the property did not meet our expectations.
February 9, 2014
Rated 2 out of 5 by AZKim Not my usual great Westin experience
We'd booked a Thursday and Friday night at the hotel, Saturday being the day we checked into our Starwood timeshare a couple miles north. After having been up for almost 24 hours, we looked forward to a shower, quick dinner, and rest. I had no reason to doubt my experience at this Westin would be any less wonderful than my other hotel and timeshare experiences. Oh my.
We were 'upgraded' to the Ocean Tower. Great view. However, the carpet had huge rolls, the kind on which you are destined to trip. The elevator noise was very loud. Husband took a shower first, but the tub did not drain. Not wanting to get into dirty water up to my calves, I asked husband to call down to maintenance. The phone did not work and he had to call on his cell phone. I went to sit on the sofa, but decided this was not a good idea since the once pale gold upholstery looked as though it had not been cleaned for a long, long time. The plumber came and after 40 minutes of listening to his drill and smelling oil, we'd had enough. We were moved, but to the same tower. Not good~ but better. We learned all other towers have been renovated. We are supposed to return in three weeks. I told husband I would rather fly home early. So disappointing~
February 9, 2014
Rated 4 out of 5 by kevbot Good Stay
I had trouble applying suite night awards to my stay so I called my Platinum Concierge. She called the hotel for me and got me upgraded to a Premier Suite. I had three rooms and she was able to get the other two rooms upgraded to Premium Deluxe Ocean View Rooms. All three rooms were fantastic but the Suite really stood out. We had three balconies, a large living room, a large bedroom, and a fantastic bathroom with separate shower and tub.
I do not recommend the restaurant "Relish" for either breakfast or lunch. Neither meals were anything spectacular and there is much better food available locally. The platinum breakfast vouchers are good for the continental breakfast only and there is a $15 upcharge for the full breakfast. I should mention that the front desk agent was fantastic and agreed, upon my inquiry, to give my other two rooms platinum breakfast vouchers as well. That was much appreciated.
Towel cards are required to get towels from the towel desk and while I believe you are only allowed two, the front desk agent helping me gave me four cards per person including for the other rooms on my reservation with guests that were not platinum. We really appreciated that.
The pool bar had good happy hour specials daily. Don't expect much night life. Things die off in Kaanapali around 9:00-9:30.
February 8, 2014
Rated 5 out of 5 by Danielle23 Best Hotel In Maui !
Beautiful hotel in a perfect location! The hotel is right on the water and near lots of fun restaurants, shops and amazing sights to see. The staff was nothing but superb and were always available to answer questions and give you ideas of fun activities to do. Special thanks to Sulinn for making my stay amazing and being so helpful. Overall I highly recommend this hotel for romantic getaways and family fun! I would choose this hotel over and over for my future stays in Maui !
February 8, 2014
Rated 2 out of 5 by Burned Very disappointing
Was very disappointed in the cleanliness of the hotel. Carpets are filthy and the furniture dated. Restaurants were lacking with limited selection. Had heartburn the entire town.
February 7, 2014
Rated 4 out of 5 by Jean321 Beauty in Paradise
This is my second stay at the property,. The re-do on the rooms are great, with a couple of exceptions. I miss a bathtub to just relax in! Saying the room sleeps 4, with two double beds instead of 2 Queens, is a stretch, unless all 4 are children. The new glass balcony facades are wonderful!
The spa in the pool area was not working for all but one day of our stay, which was a disappointment, as I enjoy that relaxation, also. Other than that, a superb property!
February 5, 2014
Rated 5 out of 5 by Beaversosu Returning gold SPG guests
We are always treated so well upon arrival from the bellman to the front desk. We most always receive some type of upgrade!
February 2, 2014
Rated 4 out of 5 by Todd66 Great location, wonderful pool and beach
I'm a huge fan of the Starwood properties, and the Westin Maui is very nice. Certain parts of the rooms and hallways need updating (esp. carpet in halls), and the bedding (sheets & duvet) seemed past their prime. Service at the Starbucks coffee was very slow. But other than this, we enjoyed it there very much. The spa was a highlight! I will be back!
January 30, 2014
Rated 2 out of 5 by Amirah Shower never cleaned
This hotel fell short of what a top hotel should be.the shower was never cleaned and no shampoo lotion or cream rinse for three days. The coffee pot was dirty, I washed used it and the maid never re washed it. Kids over ran the ADULTS only pool and spa could not even get in, local residents hanging out in pool. Arrived in resturant for 38th to find hotel did not make ANY reservation. Had to call security at 11 at night for noise.
January 29, 2014
Rated 2 out of 5 by HNed Hoel is outdated
Hotel was outdated. Room was noisey. Did not provide a good experience
January 28, 2014
Rated 5 out of 5 by amkelly Most Amazing Hotel!!
What an absolutely stunning hotel to stay at while already on such a beautiful island!
We came to Maui on a trip with our friends for 6 days before my boyfriend & I checked into the Westin for our last night in Maui together, we were so excited! Westin Hotels are my favorite Starwood Brand - oh the Heavenly Bed, its so comfortable!!
Dawn at the Front Desk was an angel, she was able to upgrade us to the most amazing Suite since we were only there for one night (Thursday) and sent up a bottle of Champagne. My boyfriend actually ended up proposing that night, so it literally made the entire night a dream!
I work at a resort in San Diego and could not be happier with our entire experience at this hotel. We can't wait to come back!
January 22, 2014
Rated 5 out of 5 by PPWood Management Lack Personal Touch
As we have for the past 20 years as part time residents, we visit The Westin Maui daily during our visits to Maui--now 3 times a year. Staff from valet to restaurant staff welcome returning guests as Ohana and it because of this that we spend lots of money on meals and purchases within the resort. Our last visit occurred during the Christmas Holidays. And while the décor was more holiday inviting that last year, we are disappointed with the Management culture which differs greatly from years past. One hardly ever sees the GM and when one does, he is non communicative with the guests and unfortunately, this culture has filtered down to all levels of management. The food and beverage manager hardly even looks like a hotel manager-her dress and style is hardly Hawaiian and she does not even make eye contact with guests. It is the warm and inviting manner that we have come to expect at The Westin Maui which is the reason why we continue to return. As a professional from a large international corporation, organizational tone and culture is set at the top. We would hope that senior management at The Westin take our comments seriously. Your service staff is the life blood of this resort from valet to wait staff and we dread the possibility that new hires will adopt the cold and non communicative style of its GM. Returning guests can compare and we hope this can be turned around. If not, its time for a new GM and culture that is more fitting with the spirit of Aloha. Running a resort has it challenges but issues cannot be addressed by being holed up in your office among the impersonal paperwork.
January 21, 2014
Rated 5 out of 5 by Dan63 The Best!
This by far is the best SPG property that I have stayed, this covers the property itself, the staff, and the restaurants.
Great job by everyone there!
January 21, 2014