Rated 4 out of 5 by Snowshoe02 Beautiful grounds
The Westin grounds were absolutely beautiful and the facilities and amminities were great. The rooms could use some upgrades and updates, but we spent very little time in our rooms.
January 16, 2013
Rated 4 out of 5 by Dana1313 Westin Hotel in Kan'anapali
We felt that the hotel was nice. The pool was beautiful and grounds were very pretty. We were very disappointed to see that the hotel kept 3 large birds caged up all day. My kids did not like walking past their cages because the birds seemed to be extremely frustrated and were pulling their feathers out and picking at the railing. It made my children really sad. We asked one of the hotel employees if the Westin ever let the birds out of their cages and he said that the Hotel used to, but people would touch them and get sun screen on their feathers, so they stopped letting them out. Maybe the Hotel could come up with a good solution that would allow the birds to come out of their cages and be in a more natural environment. This way the birds would get a lot more stimulation. Birds live way too long to be caged like this on a daily basis. As a human, you would not like being confined to a 10' X10' cage for the rest of your life - it's just cruel. Please do something about this. My friends are staying at this hotel in a couple of months, I will check with them to see if they have done anything about this.
August 7, 2012
Rated 5 out of 5 by Catherine58 Lovely property that is well maintained with helpful, courteous staff.
Our room had an ocean view, a balcony that overlooked the grounds and pool area and offered enough space for the two of us. Food good and staff very pleasant. No complaints.
February 24, 2013
Rated 4 out of 5 by SouthBay11 Vacation
My mom and I really enjoyed our stay at the Westin Maui Resort. Great location next to Whalers Village, beautiful pool and friendly staff! We would definitely stay here again!
July 30, 2012
Rated 3 out of 5 by KAC68 Hotel staff slow to respond
Hotel staff was contacted several times to fix a leak in the ceiling. Room was flooding. They said they would comp the room for that night, but only refunded the resort fees.
October 17, 2012
Rated 3 out of 5 by Jefffffff Only an average hotel
I expected better from the Westin brand. This hotel is build to accommodate large groups of tourists. It is a slighly upscale lodging factory. As a result, it was very noisy.
September 13, 2012
Rated 4 out of 5 by Usly2011 This Hotel is Beautiful
Wonderful Experience and the staff was so very helpful and accomdating... The atmosphere was exactly what we needed for a peaceful re-energizing time. Location was perfect.
January 29, 2013
Rated 5 out of 5 by IslandGirl13 Great staycation.
Love the Heavenly Beds at The Westin and the great location. Accessible to many activities such as shopping, golfing, beach fun, restaurants. A great place to feel relaxed.
January 24, 2013
Rated 2 out of 5 by shpa dated rooms
rooms were dated and carpets needed to be replaced. needs painting A/C unit did not work porperly. asked 3 times to have it fixed- it was never fixed.
service was just OK
September 4, 2012
Rated 5 out of 5 by SDhoneymooners A Great Time in Paradise
Our Honeymoon in Mauii was fabulous thanks to your lovely hotel and great staff.
Our final night dinner out on the grass was a wonderful way to end our trip.
August 9, 2012
Rated 5 out of 5 by Alex777 Fantastic stay
Has a great stay that exceeded my expectations! The room was great, the staff did know me by name, location cannot be better. Right now this is my first choice in Maui.
December 6, 2011
Rated 4 out of 5 by KCB1234 Overall Great Hotel and Location
The hotel is located in a great area with many things to do on the property and just outside the property. The even have a shuttle for you which makes it extra handy.
February 13, 2013
Rated 4 out of 5 by Tracie111 Great beaches
Great beaches and pools, central to activities
August 10, 2013
Rated 5 out of 5 by Bedelia Great Honeymoon Stay!
We had a lovely honeymoon stay! The hotel was beautiful and had everything we needed! We even received a complimentary bottle of bubbles to celebrate our honeymoon!
February 26, 2013
Rated 5 out of 5 by Retired Awesome Resort
Family holiday. Arrived late evening and check in was quick. Room was ready with a great view. Facilities and services surpassed all our expectations.
May 17, 2013
Rated 3 out of 5 by pilikito Disappointing
Booked a Deluxe Ocean View room.... but it looked right over the adjacent restaurant.... noisy delivery trucks and food smell nearly 18 hours a day. Never again.
March 17, 2013
Rated 4 out of 5 by gFredIII Excellent Location in Maui
The Westin Maui Resort has the best location in all of Ka'anapali. The hotel facility is fantastic. Staff were excellent. Over all a very enjoyable vacation!
June 26, 2012
Rated 5 out of 5 by Bird14 Beautiful
Everything was beauifull we were there on our honneymoon and both said we wouldn't need to leave the resort grounds to enjoy ourselves it was so nice there.
December 15, 2012
Rated 5 out of 5 by Allan51 Great hotel,never changes
My wife, Kathy, and I always stay at the Westin. The staff is friendly, the location is perfect and the view of the ocean and the sunsets are unbelievable!
October 31, 2012
Rated 4 out of 5 by fou97 hotel has good facilities
room needs improvements , complained 2 times about the room was not offered an upgrade or another room , food is expensive as well as coffee in Starbucks.
July 8, 2012
Rated 5 out of 5 by MauiLover Excellent Service
The hotel initially messed up our room but the General Manager quickly stepped in and took very good care of us. We were very pleased with out stay.
March 31, 2013
Rated 5 out of 5 by TomandJanet Excellent experience.
THIS hotel far exceeded our expectations on Cleanliness, Service, Value and the location on the Beach was absolutely wonderful.
June 7, 2013
Rated 5 out of 5 by Rockyroo Great location !! Great service!!
Wonderful property. Ideal location for shopping, walking on the beach, great restaurants. Clean rooms, friendly staff, everything was just beautiful.
March 9, 2013
Rated 3 out of 5 by Dukeshooter Old
Old and rundown staff very indifferent. If not for Kia trip would have been a bust!
July 17, 2013
Rated 4 out of 5 by Golfergrl Westin Kaanapali
Lovely hotel with good staff. Grounds are exceptional. Rooms in Ocean Tower do need upgrading (I understand that this is in progress). Good location.
February 27, 2013
Rated 2 out of 5 by Popprincess Unsatisfactory Stay at Westin Maui
Very disappointing stay at antiquated Westin Maui with poor service. Room carpet was old and dirty. Staff attitude was unprofessional and unhelpful.
February 15, 2013
Rated 5 out of 5 by hawaiitrip11 Westin Maui
Great place to stay!! The people were great - the beach was relaxing - the pool was amazing and I wasn't bumping into people everywhere. What a view!
December 17, 2012
Rated 5 out of 5 by RoccoLovesShug Outstanding Pool
The Westin was fantastic overall, but the adult pool (and surrounding landscape,birds and fish) is really second to none. We truly enjoyed the stay.
December 24, 2012
Rated 5 out of 5 by JSCP Awesome Stay
The staff and grounds were excellent. We had children ages 11 and 13 who just had a ball and enjoyed the entire stay. Keep up the nice work in Maui.
August 8, 2012
Rated 5 out of 5 by Bbkings Overall, exceptional experience
Was here for our honeymoon. Our experience was exceptional, from the food to the staff, and the rooms. Had another great taste of Maui. Awesome!!!!
March 7, 2012