Rated 1 out of 5 by FRANKW VERY NOISY "DELUXE" ROOM
This was our first vacation in 10 years. When making the reservation, I stressed that we wanted a quiet room. We were talked into to the "DELUXE OCEAN VIEW ROOM."
However, that room overlooks an alley where deliveries to a number of restaurants and other business occur every morning, starting at 7:00 a.m., and sometimes earlier.
Back up alarms, loud voices, slamming doors. . . . all were awful.
We tried to move rooms twice . . . but no assistance.
February 19, 2013
Rated 5 out of 5 by Dreamtrip4 Best Vacation Ever
The resort exceeded our expectations. The staff was friendly . We loved being greeted by Mike daily and our pool service by Dwayne was wonderful everyday. My kids enjoyed Alex (the slide guy) as he became known as they swam everyday in the amazing pools. The front desk staff was courteous and helpful. Our luggage was accidently misplaced for a brief time and the staff went above and beyond to accommodate us and make up for the small mishap. Everyone was helpful with tips of things to do ...especially Dwayne. Larissa was very helpful booking our excursions. So happy that she told us about the Luau on site because it was wonderful and my son loved the fire show . The trip was wonderful and we cant wait to come again!!!!
July 2, 2014
Rated 2 out of 5 by Dana Disappointing Stay
I visited the Westin Maui as the first leg in my Hawaiian honeymoon. Upon entering the hotel, I was very impressed with the look of the lobby. Unfortunately, things went downhill from there. The woman who checked us in was quite rude from the start. We had to wait several hours for our room to be ready and I was completely shocked when I opened the door. The room is clearly in need of updates - the carpet was fraying, the furniture was all scratched up, the TV was ill placed, and the bathroom smelled musty. We were promised an ocean view and while we could see the water, a large portion of the view was blocked by the new tower.
The concierge that we met with was unhelpful and decidedly unprofessional in demeanor.
While the shared facilities (pool, beach, gym) were great, I could never really get over the rough shape that the room was in.
January 28, 2013
Rated 1 out of 5 by WirePaladin This can't be a Westin
The previous review is spot on. This hotel does not come close to what should be Westin standards. Small cramped outdated rooms, poorly designed. Loung chairs by pool totally jammed up against one another perfect if you're a sardine. Pool service virtually non-existant. They put used amenity bottles in the room! The manager did not seem to concerned when complained, offered nothing in good will. On the par of a budget hotel. Location was good.
February 7, 2013
Rated 2 out of 5 by Amirah Shower never cleaned
This hotel fell short of what a top hotel should be.the shower was never cleaned and no shampoo lotion or cream rinse for three days. The coffee pot was dirty, I washed used it and the maid never re washed it. Kids over ran the ADULTS only pool and spa could not even get in, local residents hanging out in pool. Arrived in resturant for 38th to find hotel did not make ANY reservation. Had to call security at 11 at night for noise.
January 29, 2014
Rated 3 out of 5 by Stefen123 Very Disappointing Accomodations!!!
Booked trip with points for 2 rooms from 12/26/12 - 1/2/13. Had requested upgrade months ahead of the actual stay with plenty of upgrade awards in my account.
At checking, was told no upgrade, and no room with any view available.
We were given 2 rooms overlooking the parking lot with tons of noise and construction work going on the entire time.
To add insult to injury, we asked for late check out (4pm) which is very common for platinums at this property. Had to request to speak to Manager and after insisting, we were allowed to keep only 1 of the 2 rooms until 4pm (and had to move all our stuff into 1 room, wasting ton of time instead of enjoying the ocean).
January 3, 2013
Rated 5 out of 5 by Steve58CA Great location, facilities and views
We have stayed at the Westin Maui many times as a couple, with family and friends. We are always welcomed and enjoyed our stays. This trip was for three nights using points. We booked an entry level garden view room and was upgraded to a Deluxe Ocean View room in the Beach Tower with a views of the Ka'anapali beach leading up to Black Rock and the Sheraton. The ocean view was good and we saw plenty of whales from our balcony. Very friendly staff. Love the free shuttle into Lahaina - you don't need a car here and can book an airport shuttle via the Westin web site including a 20% discount, save your $$ for great food and fun.
February 17, 2014
Rated 1 out of 5 by Melb2013 Extreme disappointment
We were extremely disappointed. The old rooms were not clean, falling apart, tiny and extremely expensive given their appalling condition. We were not told of construction noise until our arrival. There was no information readily accessible to advise of such noise on the website. We were not provided with promised follow up by managenent. We moved hotels after 2 days. At new hotel we paid less and received far superior service.
January 15, 2013
Rated 3 out of 5 by rds15 Hotel has staffing problems
Hotel much better than last trip 4 years ago. Disappointed with staffing at front desk at checkout. We left at noon which is check out time and only 2 pp working the desk and line for check in/out was long.Felt the F&B service was just ok, with their pricing I expected more. $30 for breakfast buffet? Wow! Why do you close the "snack bar" at 3:30 each day? Makes no sense. The self park is good however the stalls are too small.
November 21, 2011
Rated 2 out of 5 by KGTraveler Room Cleanliness or lack there-of
It took 4 complaints to 3 different managers to get my room cleaned at my recent stay at the Westin Resort in Maui - very frustrating, especially when spending a significant amount for a 1 week VACATION in Hawaii. I provided my feedback to the Starwoods corporate team and they accommodated my concerns with points back. While it doesn't make up for the frustration, it was great to see them make an effort to correct a mistake.
January 10, 2013
Rated 4 out of 5 by Artheritis Convenient but Expensive
We were very disappointed that the only fine dinning room had been closed just the week before we arrived. Hope you can get that up and running soon. Also, since some people do not use the amenities charged in the daily resort charges, we believe they should be able to be adjusted accordingly.
The staff was very nice, especially those in the Relish Grill.
September 5, 2014
Rated 5 out of 5 by PasadenaLisa The Westin left us feeling pampered
We had a lovely stay- beginning with our bellman bringing us a handmade rose and fish, made from a palm leaf, to the manager of Relish agreeing to keep frozen a gift I had brought from home to friends. Everyone was helpful, the facility was beautifully maintained and the proximity to Whalers Village and Black Rock can't be beat. We would definitely stay here again!
July 28, 2014
Rated 5 out of 5 by Arlene55 Lobby
If you're in for a zen moment, try the lobby around 4:00 am. You'll be the only person there. You can enjoy the waterfall and watch the sky turn from azure to sky blue and then take a walk on the beach. You will think there are only a few people on Maui!
August 1, 2014
Rated 2 out of 5 by JRflorida Dirty and underwhelming. Does not meet Westin standards.
We travel a lot and stay in Westins worldwide. Although conveniently located, this Westin does not live up to the Westin standard. It was old, shabby, dirty and understaffed.
The rooms are small and dark. the pool is nicely landscaped but outdated.
At one point the property Was nice but it needs an overhaul. The spa and gym was an exception. It was very nice.
December 29, 2012
Rated 2 out of 5 by thound1 Review from 3/23/14 to 3/28/14
We were disappointed this time with our stay except for the housecleaning staff. A lady by the name of Alicia was extremely pleasant and helpful. We needed help with a couple of things and the response was more of a sorry we can't help you instead of the usual how can we help Westin attitude.
March 31, 2014
Rated 2 out of 5 by harriman12 Way too overpriced
At almost $600/night, I was extremely disappointed with my room. The "ocean view" looked over the roof of the building overlooking the pool. If you looked sharply to the right you could see a little bit of the ocean. The staff was not very accommodating when I arrived and stated my dissatisfaction. I did stay 5 days and the staff I encountered got better.
January 30, 2013
Rated 1 out of 5 by Rahul31 Horrible check in, rude and inattentive staff, mistakes in invoice
Starting from check in experience, the board says for elite but anyone standing in that line is ignored.
Rooms remained uncleaned for 3 out of 4 nights we stayed there. Everytime we ordered dinner for two they forgot to bring enough plates and silverware. Food order itself was mistaken. Asked for salt and pepper, both things came in empty.
Worst of all, the invoice of some other room was added to ours, the only helpful staff (Nika/Niko) was helpful in correcting that.
The staff was rude when we asked for late checkout and they started lecturing us about what we should and should not do to avoid such a situation.
June 27, 2013
Rated 5 out of 5 by SusieCanada Best vacation ever
Just got home from 6 nights @ the Westin Maui and trying to figure out how to get back. The hotel is beautiful !!! We loved going between the ocean and the pool swimming each day.
The lady (she was english) who cleaned our room (1085) was wonderful and did everything she could to make sure that our stay was enjoyable. I am just sorry that I didn't get her name.
The Luau was terrific as well and the master of ceremonies was VERY funny.
Only 2 negatives 1) our room faced Whalers shopping plaza and every morning at 6AM we were awakened to the sound of the trucks going BEEP BEEP BEEP backing up to drop off their deliveries. I could also hear the room upstairs and next to us opening up their sliding doors. I would have thought that sound proofing would be better.
2) For a hotel that costs over $400 a night, you look cheap handing out a 50 cent shell lei. You should be giving women a nice one with flowers. I was really looking forward to this and was very dissapointed.
November 1, 2013
Rated 5 out of 5 by BigBrett The Best
We booked a week long stay to celebrate our 20th wedding anniversary and brought out two kids. The pool and slide were fantastic. Great beach. Ease of getting as many towels as you need, as often as you need. Self parking was a little packed, but they will valet park your car for free, if you can't find a place. Snorkeling right in front of the hotel was beautiful. We will likely return for our 25th, if not sooner. :-)
July 19, 2014
Rated 1 out of 5 by Stacy25 Construction Really Loud!!
We went 25 years ago for our honeymoon it was really great! We went back for our 25th Wedding Anniversary it was a nightmare!!! The worst trip we have ever had. The staff was rude, management was awful! I really cannot believe The Westin and SPG recognize this property as theirs. Really bad! Do not stay here!!!!
August 23, 2013
Rated 2 out of 5 by Joseph Below par
Am Starwood Gold...would never stay at this property again...not as nice as other area properties..and staff wat below average... gruff bartenders... bar closes too early... 10:30 PM last call.. quality of food bad.... only one bar and restaurant open most evenings... Worst Westin experience I've ever had...
January 26, 2013
Rated 2 out of 5 by sooz Buyer Beware
We love the Westin facilities. We were shocked at the demise of the rooms after 4 years. Our initial room was dirty, sink was cracked, clock didn't work and was by the elevator. We would have stayed just for the view we had paid for but it was just too depressing. Room #2 was over Whalers Village, music until late at night, locked out of room and a water tank repair was enough to send me over the edge. Finally room #3 was clean, quiet and a lovely view but not what we had ordered. 4 days into vacation we were unpacking. Many hours spent in line waiting to get keys or new room. Michelle and Matt were exceptional in their care, but made for more exhaustion than was necessary.
May 26, 2013
Rated 5 out of 5 by Momree Maui Vacation
This hotel was a wonderful place to stay. The staff was helpful. The room was clean and well taken care of. Loved the adult only pool since we did not bring our children on this trip, It was nice to relax by the pool and not be in the middle of all the action.
July 6, 2013
Rated 5 out of 5 by Diego101 Maui Vacation
Had a fantastic time in Maui. The service at the Westin Hotel was fabulous and went above our expectations. The hotel was very family oriented and friendly. We were impressed by the fact they had a Kids Discovery program for children ages 5 and older. The nanny service they recommended was just excellent.
The hotel service was very personalized and the staff was very attentive to our needs. Lorain at the restaurant Tropica went out of her way to provide us with warm towels on a chilly evening.
The Spa amenities and service was equally impressive. We're certainly looking forward to another stay at the Westin
July 2, 2012
Rated 2 out of 5 by Smith56 Did not meet our expectations.
Hotel charges a daily resort fee which is not worth the service you get. Only get one towel per person for use at the pool, have to pay extra for use of beach chairs/shade almost $40. Never had to do that at any other hotel where we've stayed.
March 17, 2013
Rated 4 out of 5 by William05301 Experience
The Westin is an outstanding Resort and we've returned several times. It is the best hotel location we have ever stayed at and we have been all over the world. We did experience a problem with our reservation this year upon arrival which was difficult to resolve. The management and staff were extremely helpful and thoughtful and we ended up with a fantastic experience once again. While it is normal to expect everything to always be right, sometimes its equally or more important to judge a company on what they do if a problem does occur because it is inevitable that something will go wrong somewhere at some time. They did an extraordinary job in recovering.
August 5, 2014
Rated 3 out of 5 by Jackie123 Rooms are very mediocre
The pool area is lovely but the rooms are more what you would expect at a 3 star hotel. Very mediocre. Our room was very small and the bathroom was what you would get in a cheap motel.
Would not stay here again.
February 12, 2013
Rated 4 out of 5 by skywalk77 Almost Perfect
My wife and I celebrated our honeymoon here and had an overall excellent vacation, except for one minor glitch. My wife and I came back from a day excursion snorkeling and diving and we did not necessarily look our best. Normally, the valet crew would take our towels and were very courteous and polite. This time, however, the valet crew treated my wife like a second class citizen and told her to take her towel and put in the laundry herself in a rude manner. I think her appearance had something to do with it, but that was unacceptable. It was something little, but it put a damper on the rest of the day.
December 12, 2011
Rated 2 out of 5 by LongTImeSPGmember Truly disappointing experience
I've stayed at many SPG properties, I'm very close to life-time platinum. I've actually stayed at this property 2 previous times and was extremely satisfied, this stay was much different. I've stayed at old budget property rooms that cost me 1,000 points that were nicer than the room we had in Maui. I can't believe I paid 50,000 points for a room that looked like it hadn't been touched for 15+ years. Dirty and torn wall paper and carpet so old it was coming up from the floor. . The Westin Maui didn't seem to recognize loyal SPG members at all. In fact, the clerk who checked me in appeared to be bothered by the fact she had to check me in and there was no one checking in at the time. On the first morning, once the waiter found out we got 'free continental' breakfast, we never saw him again. I made my reservations a year ago because I had received suite night awards because I had stayed 75 nights last year. Not only did I not get a suite upgrade, I got a room that I could have gotten at any low end hotel. I'll admit, this was my first terrible experience with Starwood, but it was really bad and really 'lessened' what otherwise would have been truly memorable vacation.
August 12, 2013
Rated 2 out of 5 by Disapointed2 Disapointed
We made reservations several mobths in advance for our aniversary. We were given a terrible room with seperate beds
January 29, 2013