Rated 4 out of 5 by JRDallas Service is inconsistent
This was our third year in a row to stay at the Westin and unfortunately I feel as though the level or service has dropped over the years.
It took us over an hour to check in to our room because the room we had pre-paid for (Deluxe Ocean View) was not available. The staff offered us a less expensive room for 3 nights and then we could move to our original room for the remaining 4 nights. This was not a great solution, in my opinion. In the end they offered us a more expensive room but we still had to stay in a room on the 2nd floor with no view for the first night and wasn't able to move into to our new room until after 4pm the next day.
There were several other minor inconveniences that we don't typically expect when staying at Westin properties. For example, maid service was spotty. We were always out of coffee, sugar and cream. And if you don't call to let maid service know you're leaving for the day you are sure to return to and uncleaned room at 4pm. Additionally, we ordered a bottle of wine from room service, only to have them deliver to wrong bottle. They informed me they were out of the bottle I ordered and decided to substitute another bottle without asking.
Maybe we just caught the staff on a bad week and were unlucky. Or perhaps the level of service has dropped since our first visit 3 years ago. Either way, we still had a nice time. You have to try really hard to have a bad time when you're in Maui. The Westin probably has the best pool and grounds on Ka'anapali Beach and we will most likely give the hotel another try in the future.
December 20, 2011
Rated 4 out of 5 by Helen78 Wonderful stay at the Westin
We stayed at the Westin Maui in August 2012. Our first room was a mountain view on the 11th floor. The view was excellent but too small so we upgraded to the beach tower in an ocean front room on the 8th floor which was bigger & had an amazing view. After the switch we were very happy. It really made our vacation perfect. The staff was excellent! The grounds are beautiful with an amazing pool.( My 10 year old son loved the water slide)
The location of the hotel is perfect. It is next door to Whaler's Village. Great shopping & very good restaurants. It is in the middle of Kaanapali beach so you can easily walk in either direction. Some of the hotels don't have a good beach in front of them so be careful when deciding which hotel you are staying at. (Not good for swimming.) We were very happy with the beach at the Westin. You don't need to go to another location to swim like some of the other hotels on the strip.
We went to the Luau at the Westin . It was very good & convenient. Pay the extra money to get preferred seating. We did & were very happy. We also ate at the two restaurants. Both were very good.
I went to the Westin Spa. Had a manicure & pedicure one day & then went back for a massage. It was one of the best massages I've ever had. Go to your appointment a little bit earlier so you can sit in the relaxation room looking out at the beautiful ocean view!
The only reason I didn't give this resort 5 stars was because the rooms are outdated. I was told they were going to start remodeling this fall. Thank you Westin staff for a wonderful vacation!
September 26, 2012
Rated 3 out of 5 by Sam50 Not up to Westin standards
Air conditioning was inadequate, room was hot. Once the sun hit our windows, we had to keep the blinds completely closed, thus negating the view we paid extra to have. There was construction going on in our tower, and pneumatic tools running all day. To noisy to enjoy the room. At the time I booked my room, had I known I would have booked the other tower. I attempted to upgrade, at my expense, to get out of the the noise, but of course there was nothing available. This hotel does not meet my expectaions of a Westin Hotel. The amenities are very nice, but the rooms are small, and for a family of four, very uncomfortable, we couldnt hardly move in our room.
July 23, 2013
Rated 5 out of 5 by Marissa New Room
The new look for the Westin Renovation rooms are wonderful. Great stay. Mahalo
December 20, 2013
Rated 2 out of 5 by hilary2e Definitely not a 3 start elite experience, not even a Starwood experience.
As 3 star elite members, we are entitled to an upgrade, where available on check in. We checked in around 9pm and as opposed to even getting a regular room, we were allocated the small room right beside the elevator. People congregated at the elevator all night, throughout the night to go to Haleakula and early morning, all talking, shouting noisy. We got no sleep. The next day I asked to be moved, and they agreed to do so. They advised they would move all our luggage and items from existing room to new room. We played golf, were in the room very little and a day later I realized they had not moved my sun hat. I called and they located it within housekeeping. I asked to have it delivered to the room which they agreed to. The hat was not delivered. Next day we were checking out and I asked at reception to request my hat from housekeeping. Housekeeping no longer had any record of my hat, nor did security or lost property, but they would 'investigate' and call me back that day. I checked again with the hotel at 4pm and the lady at reception was most indignant this was not the hotels fault. They would call me back that day. It is now 11pm and no-one has contacted me. The hotel took full responsibility to move all our items from one room to another which they did not fulfil. Now they have lost some of our property and are still refusing to accept responsibility but worse still are acting like this situation is all our fault and bearing no responsibility at all. Most disappointing. We have been 3 star elite and stayed in properties all over the world - never has the service been so poor. We are owners in this resort in the timeshare property, so would expect the staff to go the extra mile. Alas, they failed to provide basic minimum service. Very disappointing, very poor service, and a very poor attitude to customer service.
April 7, 2013
Rated 3 out of 5 by Post2012 October 2012
It started when we checked in, not enough staff at the front desk to help, our suite was not ready, we were unable to check in till almost 5pm. This lack of Front Desk staff continued thoughout the trip, including when we wanted to check out.
Housekeeping - even though we asked for "green" service so the staff only had to clean our room 3 days out of the 8 we were there, I found the service to be unsatisfactory- the room just did not feel clean
The food selection is slim, I know being located next to where there are many other eating choices is hard for the hotel, however, the hotel should have tried more heathly selections. The breakfast buffet was good.
October 22, 2012
Rated 2 out of 5 by UhOh Is this really a Westin?
We are loyal SPG Gold members and decided to give this resort a try however we were gravely disappointed. When we checked, as Gold members, we were offered a complimentary upgrade however the room was located in a section of the hotel which was undergoing renovations. They said that the renovations were on the 11th floor and that our room was on the 8th floor and we would not be bothered. The noise from the renovations was horrendous and our child was unable to sleep in the afternoon due to all the noise. We would have requested a new room but we were already unpacked and settled in. When we checked out and complained about it, we were told that the renovations were actually being carried out on the 9th floor directly above us and he could not explain why we were told the 11th floor. I do not know why we were misled about this or how the resort benefited from putting us into this room but it made for a less than restful holiday. There were 2 adults and a 3 year old child and We stayed in a room with two double beds and the rooms are very small. If you are with a small family you will find it very cramped. There were no folding stands to put your luggage onto so our bags were scattered on the floor and desk throughout the room. To make matters worse, the ceiling above the vanity area in our room was leaking and every morning there was a puddle of water and we would get dripped on while making coffee. Some parts of the resort are falling apart. The ceiling in the hallway by the Kids Club was leaking and they had a renovation crew working on it all week and tubs of dirty water and drywall to catch the water. They cut off the water to all units from 12:00-3:00pm twice during the week because of emergency repairs. SELF-PARKING is a nightmare! The self-parking lot does not have enough spaces to accommodate all the guests (almost everyone who comes to Maui rents a car). We rented a Jeep Commander SUV and the parking stalls were too small and larger SUVs would have to occupy 2 stalls thus taking up more space. We had to pay to valet on some days just because there was no parking and there was a line up of cars waiting to self-park. My 3 year old child (who had to ask for a welcome lei and was never offered one at check in) was even asking to go home by the last day..
November 13, 2012
Rated 5 out of 5 by RyanV FANTASTIC!
The place was absolutely awesome. Our room was clean and comfortable; the lobby blew us away as we walked in; the pool/ponds area was beautiful; the pools were not too crowded, big, fun, etc.; the beach was awesome. It is pretty expensive but I guess you get what you pay for. The only complaint that I have is that the restaurant on premises (Ono) was too expensive. We could get similar food for less at Whalers Village or Lahaina (and we did). It also made us sure to shop at Safeway at the beginning of our trip so that we could avoid some meals at Ono. But other than that, the place was absolutely incredible. We'd love to go back as soon as we can afford it.
May 7, 2013
Rated 5 out of 5 by hubahubahuba Another Great Stay at the Westin!!!!!
This hotel is sooo enjoyable and relaxing. From the moment you enter, you truly are in paradise here. You are greeted with a lai and the women/men at check-in are so sweet. You go to your clean room and look out the window with incredibly beauty of colorful flowers and palm trees. The pool is so much fun. The kids love the slides. Mom loves the spa. My therapist name is Carrie. I been to her 4 times. She is a healer and so sincere in what she does making sure you are comfortable and enjoying her service to the full. After all the delicious foods at the hotel, you sleep in the "heavenly" bed and it is heavenly. I can never say anything bad about this place and I have been there probably over 15 times
August 16, 2013
Rated 3 out of 5 by Traveller1200 Hellish Bed
The room in which I stayed featured a sofa and hide-a-bed. We chose this room on purpose for both the additional size, comfort of a sofa, and need for the hide-a-bed. The sofa appeared to be quite dated (although clean). But the hide-a-bed was a nightmare. It was perhaps the worst bed on which I have ever slept.
The mattress was thin enough to see through, and every underlying support structure made a deep and lasting impression on me throughout the night
I was so very disappointed with this room, and the cost of staying in this resort was so very high, that having such a poor bed was an incredible disappointment. It makes me seriously consider why the Westin was my choice.
Overall, this is a lovely resort, and Maui is so beautiful. It was just a very disappointing room
November 25, 2013
Rated 3 out of 5 by redsoxfans Great location
Loved the location and the pool (though pool does need to be a bit warmer) very clean, but the staff didn't tell us about a few things like the calendar of events, the lockers at the pool, happy hour, free shows at the whalers village, Front Street, etc. surprised about the lack of information when we checked in and from conceirge. Rooms are too small, one tower a little dated. We didn't have a closet, just armoire, so where do you put your luggage?? Love the heavenly Bed! Tropica needs more ambiance, doesn't look inviting. I would stay again, but would request larger room. Great bar by the pool, but it's location would be nice if you could see the ocean too.
December 8, 2011
Rated 2 out of 5 by PPWood This Year's Holiday Celebrations Lacking
This was our fourth year to spend Christmas in Maui. Each year we come to Maui at least twice a year and spend most of our money at this hotel on food, spa etc.
This year's Christmas celebrations were lacking. Even the Holiday Activity brochure was void of celebrations. It did however, have a great deal of copy dedicated to the SPA. Hotel management does not seem to us to have any clue as to why returning guests return during the Holidays. No outdoor Christmas music as in the past-used to have a three piece ensemble each night- even the Pineapple Cider was available in the lobby only until the 25th and then removed at the dot of 5PM. It was usually served until the day we left the island. Come on guys, what can this cost!!! We did arrive one evening at 5:10PM and it had already been removed as it was advertised in the so called lack luster Holiday Brochure as being available until 5PM. The buffet selections in Ono's for breakfast have been reduced and those dishes that remain were sometimes disgusting and not the quality that we had grown accustomed to. We cancelled Christmas Eve dinner at Ono's because of the poor selection but both of us were really looking forward to the sit down dinner at Tropica on Christmas Day. We were very disappointed with the meal and the service. It was an experience that we would encounter if we attended a restaurant here at home on Christmas Day where second string waiters were working and certainly not the service or quality of food that we have been accustomed to at the Westin Maui in the past. Normally, we would choose the Christmas Day Buffet at Ono's but decided not to this year as it was usually crowded but the food and selections just wonderful Come to find out after we left Tropica that it was only half full this year with people and not with the selections as is in the past. Hotel customer service personnel caulked it up to the hotel being one third under renovations. But we did not buy that argument as we heard many customer complaints in general. On Christmas morning there was not even any recorded music played in the common areas let alone Christmas music. I looked around in the common areas with the exception of a few browned Christmas trees, it did not even seem like it was a holiday, It is interesting that we can compare this year with the past and have noticed a severe decline in all activities, food quality etc. There was virtually no holiday activities during the past week for anyone over the age of 10. Unless we wanted to join the kids making ornaments or having smores. What is going on here? Perhaps an edict from corporate to cut back? If so, they don't have a clue. Hotel General manager was no where to be found and the F &B Manager lacked the interpersonal as well as business accumen to realize how essential it is to mingle with guests. We have known the past general manager and the past three F & B managers and always found them to be sociable professionals who went out of their way to meet and greet the guests when possible. This was not the management team practices that we had been accustomed to. We will certainly rethink returning next Christmas. Never thought I would even think this let alone say it. We have always raved about the Westin Maui to our friends and family. The only redeeming factor is the staff-they were wonderful-at Ono's for breafast, the valet service and everyone else in general. They remember us each time we visit, warmly welcome us, call us by name and are the most accomodating hotel personnel that we have ever encountered--and I travel at lot on business and stay in hotels. The restaurant and hotel staff really make us feel like Ohana and we feel the same about them. The reason for our return at least twice a year is because of the m. They are the best but unfortunately they alone cannot carry the hotel through its management and quality flaws. I hope someone will take our comments seriously. They are meant because we want you to be the best again even through the long overdue renovation project. You have a problem -many of them- that need to be resolved if you are going to continue to attract returning guests such as us.
December 30, 2012
Rated 5 out of 5 by KGhordon A Wonderful Stay!
I selected the Westin Maui Resort & Spa thinking I had visited in the past. However, upon arrival, I realized I was mistaken. What a great mistake to have made!
From check in to check out, my experience was first class. I was acknowledged immediately as an SPG member, and even though I booked on points and cash, I was immediately given an amazing, ocean view upgrade in a recently renovated room. The renovations were clean,simple, comfortable and created a very relaxing experience.
Throughout my stay, the service was excellent. Even when I checked out, I was able to hold on to my towel cards so that I could enjoy the pool until my departure. Also, I was given access to a hospitality suite (after I had checked out) so that I could freshen up before my flight.
I had a great experience and want to point out Joven at the front desk. Very nice, very helpful gentleman, and I was impressed that he addressed me by name as I don't believe we had been previously introduced.
The Westin Resort & Spa was exactly the relaxing setting I needed, and I am already planning my returning for February with my family!
Note: I am aware that there are still rooms awaiting renovation. Thus, my comments regrading my accommodations during this trip may not reflect the experience in those rooms.
December 17, 2013
Rated 3 out of 5 by arrowhead5m Platinum status unrecognized
We checked in early (9:00 am) & knew we would have to wait for a room. Front desk attendant said we would be upgraded to an oceanfront room. When we came back (2:00 pm) the room was still not ready and we were to be phoned. At 5:00 went back to front desk after never receiving a call. Assigned an ocean view room and told there was not any ocean front rooms or suites. received regular room keys and not platinum keys. Made a trip to exchange keys. Checked on internet and ocean front rooms & suites were available. Platinum keys didn't get us anything special. Never once thanked for being a loyal starwood customer. Oh well....
May 9, 2013
Rated 1 out of 5 by ashley3084 Don't go if you have kids and want a hot tub.
We tried to check in around 11 am and were told the room wasn't ready early but we could go down to the pool area. Pool and hot tub are especially important to us. Their pool is one of the coldest. So we decided to go into the hot tub. Well the hot tub is in the adults only area so we couldn't even get near the hot tub because we have kids with us. Usually the kids just sit next to the hot tub, but at this hotel they aren't even aloud in the area. We left the hotel and went to another Starwood hotel in the area which had much nicer pools and a hot tub which the kids can sit next to. We will not be returning. :(
September 13, 2013
Rated 5 out of 5 by MASH3121 Great Location
Right next to golfing, ABC store, so many activities to do at the hotel and a wonderful walk path. Great food at all hotels! Amazing luau show! Staff was amazing very helpful! Plus you get a free box of chocolates hello!!!!
December 13, 2013
Rated 4 out of 5 by MauiTraveler Beautiful Location
This hotel has a beautiful location on the beach front. The lobby area is beautiful with a pond, flamingo's and black swan, plus a relaxing atmosphere. Among the 5 pool areas is a very nice, quiet adult pool area. There is outdoor dining near the pool with great drinks and good food selections. And, there is another outdoor dining area beach front where we enjoyed breakfast. The hotel is right next door to an excellent shopping/dining area called Whaler's Village. Catameran cruises board about 75 yards away down the beach. There are 2 golf courses directly across the street. The only marginal thing about this property is the service level provided to SPG members.
January 7, 2013
Rated 2 out of 5 by VeryGoodPointsStacey Hit Or Miss Hotel
The hotel is currently under construction and that is where the problems can begin. Besides being greeted by saws and scaffolding, the parking situation is out of control. Self-parking is included in the resort fee, however, due to construction, the number of spaces is greatly reduced and one row is completely reserved for valet. I couldn't find a single space and ended up using valet. The valets reactions was "well, that's what you have to do then."
At check-in I explained the parking situation and was told that it's up to the valet to decide if they'll waive the fee. I asked that since self-park was included, could I at least get a discount on the valet. Nope.
The check-in process seemed pretty easy, but the person helping me didn't seem happy to be at work. In the middle of check-in she had to step away (reason unknown) and someone else came over to finish getting my keys, towel cards and hotel info.
I went up to the room and the keys weren't working. After a few tries I went back downstairs. I takes a a nice person at reception who noticed that the person who wrote the key packet interchanged the numbers. With the correct room number in hand, I headed to the new room.
The room is really lowly. I was in the Beach Tower, away from the construction. The view was amazing and the bed, as always, was very comfortable. There were only two issues with the room. 1 - the wifi was not usable in the room and it took dozens of complaints to get any attention. And I had to take to Twitter to get the hotel's front office manager engaged. For the most part, he was able to resolve the problem. The wifi worked great for about 24 hours after he fixed it...but it was hit or miss on my final morning there. 2 - the second problem was that at 11pm I noticed that I couldn't close the drapes in the bedroom. There were stuck. Since the sun would shine right in, I needed those closed. I called the front desk and didn't get an acceptable answer. I asked to speak to a manager and did speak with the duty manager. His first suggestion was "we'll send someone up in the morning." No. That wouldn't work because I didn't want to be up with the sun.
An "engineer" came to my room and took about 20 minutes to fix the drapes and get them to a point where the majority of the light would be blocked out. In the process, however, he signed 7 times and rolled his eyes at least twice that I could see. He also stood on one of the chairs and left a boot print. He really seemed unhappy that he had to work.
The pool-side restaurant Relish offers great burgers and sandwiches. They're expensive, but you're at a Hawaiian Resort, you have to expect that. The burgers come with the chains signature tator-tots and I really thought the whole meal was good. The service, unfortunately, was poor. No one came over after my initial order to refill a drink, see if I needed any condiments, etc... or to even see if I was enjoying the meal. I had to flag down the server. During my second meal there I had a similar experience - great sandwich but terrible service. The hostess and waitress stood side-by-side chatting away while I sat with an employ glass, the guy next to me was waiting to order and the next table over wanted to pay, but was contemplating walking away.
The Tours and Activities desk is a joke. Literally. Toni was the most disorganized agent I've ever encountered. She got all of my tour times wrong and eft me 4 different messages with 4 different days/times which left me baffled. In addition (and this isn't reflective of Toni specifically) I paid $12-20 more by using the tour and activities desk than I would have if I'd booked alone.
I went to the luau and I have to say, this was a highlight of the hotel. I know it's very, very hard to server 150 people and they did an amazing job. The food was the correct temperature. It was delicious.. I would highly recommend the luau even though it's a little pricy. You'll have a great time.
The senior managers and members of the management team were helpful and wanted to get issues resolved. Unfortunately, the majority of the staff seemed unmotivated and uninterested in what was happening and if you were happy or not.
The location, grounds, pools and beach make it a great destination. There are some challenges - hopefully many will get resolved with the completion of renovations. I probably wouldn't suggest staying more than 3-4 nights.
December 22, 2013
Rated 5 out of 5 by honeymooner84 wonderful spot for honeymoon!
My husband and i just got back from our honeymoon to Maui and we had a wonderful experience at the Westin! The pools and beach were amazing! We loved that Whalers village and the black rock beach were only a walk away! The food was a little pricey for what you got at the resort, but we had a car, so were able to drive 10 minutes down the road to some local places to eat. I have to say that Ronzi, one of the service express attendants was amazing! He took some photos for us and made a beautiful rose out of a palm frond for me.... he was a great asset to your establishment and was always welcoming us with a smile!
August 16, 2013
Rated 5 out of 5 by Kapaluaman13 Live Love Spa Event
I would like to sincerely thank Leah and her spa team for being incredible hosts for our Live Love Spa Event. They were simply awesome!! The Front Desk was quick and courteous throughout my short stay. Thank you so much for a wonderful stay at your resort!!!
December 10, 2013
Rated 5 out of 5 by vgriffie Wonderful Resort
We had a wonderful time at this resort. The waterfalls, birds ,fish, flowers, pools with caves etc. make this a true pradise. The staff were all very friendly and welcoming. We will be back. :)
December 10, 2013
Rated 4 out of 5 by Tsunshine73 Fabulous place to Vacation!
We had a great vacation at this hotel. Plenty for the kids to do - they loved all the pools and having the beach just a few steps further away. I liked that you could find seats at the pool no matter what time you came down. I am used to jam packed places where people come down and "claim" seats as soon as the sun comes up. It was very nice and very relaxing.
December 4, 2013
Rated 3 out of 5 by SPGPlatinumAtlanta Nice.....but
We first stayed at the Westin Maui in 1990. We have stayed many times over the past 23 years. Overall we like it or we wouldn't keep coming back. We have noticed a decline in the overall pen ache of the resort over the years. Front desk staffing levels at check in times need some reassessment since many would be waiting for only one person working behind the counter. Resort is showing its age. This hotel probably gets the highest point redemption in SPG program which could result in the lack of financial resources to improve the property. We will return but we hope to find a refreshed property for our next visit.
June 23, 2013
Rated 4 out of 5 by Pierre65 vacation with family
I was so dispointed with the Westin Maui Resort & Spa. What a horrible reservation department. Their manager Jeff need to have extensive Customer Service training. What a poor manager/supervisor that man protrayed of himself and of the Westin Maui Resort & Spa. I feel sorry for any customer who would have to deal with him or his rude staff. Must need additional customer training which is a must for that Hotel. I would never spend $400.00 + a night for a miserable place where they separate a family in different tower and I mean at least 1/2 mile apart. and they think its funny. Poor business management, maybe I shoud apply for a job. Trust me I woud do a must bettrer job Than Jeff.
September 1, 2013
Rated 2 out of 5 by sooz Buyer Beware
We love the Westin facilities. We were shocked at the demise of the rooms after 4 years. Our initial room was dirty, sink was cracked, clock didn't work and was by the elevator. We would have stayed just for the view we had paid for but it was just too depressing. Room #2 was over Whalers Village, music until late at night, locked out of room and a water tank repair was enough to send me over the edge. Finally room #3 was clean, quiet and a lovely view but not what we had ordered. 4 days into vacation we were unpacking. Many hours spent in line waiting to get keys or new room. Michelle and Matt were exceptional in their care, but made for more exhaustion than was necessary.
May 26, 2013
Rated 4 out of 5 by SPGmomo Average resort in an excellent location
Excellent location on Ka'anapaali Beach, next to Whalers Village (shopping, dining) and golf course. The pools and lobby areas are gorgeous. However, the rest of the property is visibly dated and the room I stayed in could really use a facelift. It was clean but the decor and layout is very outdated and dark, although I have no complaints about the balcony overlooking the resort. Personnel are generally friendly. This resort is huge and very crowded and busy, not an ideal place for a relaxing beach vacation but great for families and fun and sun seekers.
Avoid: the overpriced breakfast buffet which serves the same bland food every morning. Yet I was there 3 days in a row!
December 10, 2011
Rated 5 out of 5 by stumarsh employees
We have been returining to the Westin Maui for many years. The location, pool beach, restaurants and everything are wonderful, but your main attraction is the staff. I want to especiaily mention Robert, the beach attendant, who worked his "tail" off making us comfortable. Above that, he was a friendly and pleasant guy whom we actually got to be friends with. I gave him a good tip, but I think he needs a raise! I will look forward to seeing him again on our next visit. Also, we loved Melinda, the hostess at Ono in the morning. What a joy to see her friendy happy face when we checked in for breakfast! We will keep returning to the Westin Maui because of your wonderful staff.
July 29, 2012
Rated 3 out of 5 by KJ44 Paper Thin
Hotel was under construction and the walls were not well insulated between rooms. The rooms were very clean and the beds were extremely comfortable, but hallway and adjoining room noise was undesirable.
December 7, 2013
Rated 3 out of 5 by ChanP Hotel needs improvement
I've stayed here a few times before, but this time was my worst. I never noticed how thin the walls were, but my neighbors snoring kept me up every night. The bed wasnt as comfortable as it used to be and the sheets didnt feel as soft as they used to be. Not sure if there has been management changes, but didnt feel as warming as this property used to be.
Whoever is in charge of the platinum breakfast should change it up a bit. Great to do the yogurt with granola, but we are forced to have pastries or toast, but no fruit. I think a fruit option instead of all those carbs/sweets would be a great option.
August 21, 2012
Rated 5 out of 5 by Denk Great location and features
We enjoyed our stay at this hotel as it provided a great location (near Whaler's Village), as well as great SPG benefits. The front desk & concierge staff were very friendly, providing us with key information about the hotel. Swimming pool was excellent. Also, the hotel had a complimentary shuttle service to downtown Lahaina as well as other stops. Will stay here again.
November 26, 2013