Rated 5 out of 5 by travelingkristyn Excellent Stay!
Resort was great - amenties plentiful. Sadly, the pool was closed nearly most of the day when we arrived due to cleaning; not a problem though, the beach was right there.
July 23, 2013
Rated 2 out of 5 by shpa dated rooms
rooms were dated and carpets needed to be replaced. needs painting A/C unit did not work porperly. asked 3 times to have it fixed- it was never fixed.
service was just OK
September 4, 2012
Rated 4 out of 5 by Thomas88 A very nice stay in Maui
The Westin Maui is situated directly at the beautiful Ka'anapali Beach and they the offer free shuttle to Lahaina and Maui West Airport.
The hotel wings are built around the pool area, which is wonderful, incl. little hills, small artificial lagoons, a funny waterslide etc. ... It never felt crowded and there's also a pool for adults only. Nice also the animals around, like the flamingo or parrots.
Got a 'small' Platinum upgrade to Premium Ocean View on a higher floor; views are really great overlooking the ressort and the beach. Nice room size and balcony.
Biggest weakness was the staff; which tried oiften to be friendly; but never too motivated or helpful. A few discussions where needed to get the rate which was confirmed and there was never a sorry for the mistake.
Something bothering is the resort fee which is obligatory. So if so, why dont you include it to the rate?
Breakfast has a nice choice of warm and cold dishes and I woukd recommend it. For dinner, better go to Lahaina.
It was a very nice stay in Maui, ideal for families and beach lovers. A few more details and it would have been a perfect experience.
October 17, 2013
Rated 5 out of 5 by SDhoneymooners A Great Time in Paradise
Our Honeymoon in Mauii was fabulous thanks to your lovely hotel and great staff.
Our final night dinner out on the grass was a wonderful way to end our trip.
August 9, 2012
Rated 5 out of 5 by Alex777 Fantastic stay
Has a great stay that exceeded my expectations! The room was great, the staff did know me by name, location cannot be better. Right now this is my first choice in Maui.
December 6, 2011
Rated 4 out of 5 by BobbyZ56 Great Hotel
It first started very bad for us. they gave us a very noisy room. Book it did not tell us you are renovating the hotel. I will never book through a 3rd party again.
September 14, 2013
Rated 4 out of 5 by KCB1234 Overall Great Hotel and Location
The hotel is located in a great area with many things to do on the property and just outside the property. The even have a shuttle for you which makes it extra handy.
February 13, 2013
Rated 2 out of 5 by AZKim Not my usual great Westin experience
We'd booked a Thursday and Friday night at the hotel, Saturday being the day we checked into our Starwood timeshare a couple miles north. After having been up for almost 24 hours, we looked forward to a shower, quick dinner, and rest. I had no reason to doubt my experience at this Westin would be any less wonderful than my other hotel and timeshare experiences. Oh my.
We were 'upgraded' to the Ocean Tower. Great view. However, the carpet had huge rolls, the kind on which you are destined to trip. The elevator noise was very loud. Husband took a shower first, but the tub did not drain. Not wanting to get into dirty water up to my calves, I asked husband to call down to maintenance. The phone did not work and he had to call on his cell phone. I went to sit on the sofa, but decided this was not a good idea since the once pale gold upholstery looked as though it had not been cleaned for a long, long time. The plumber came and after 40 minutes of listening to his drill and smelling oil, we'd had enough. We were moved, but to the same tower. Not good~ but better. We learned all other towers have been renovated. We are supposed to return in three weeks. I told husband I would rather fly home early. So disappointing~
February 9, 2014
Rated 5 out of 5 by Bedelia Great Honeymoon Stay!
We had a lovely honeymoon stay! The hotel was beautiful and had everything we needed! We even received a complimentary bottle of bubbles to celebrate our honeymoon!
February 26, 2013
Rated 3 out of 5 by pilikito Disappointing
Booked a Deluxe Ocean View room.... but it looked right over the adjacent restaurant.... noisy delivery trucks and food smell nearly 18 hours a day. Never again.
March 17, 2013
Rated 4 out of 5 by gFredIII Excellent Location in Maui
The Westin Maui Resort has the best location in all of Ka'anapali. The hotel facility is fantastic. Staff were excellent. Over all a very enjoyable vacation!
June 26, 2012
Rated 5 out of 5 by SidB Great location and property
This is a great hotel with excellent pools. Great for kids. Food is reasonably priced, as well, specially if you use the Happy Hour deals.
December 5, 2013
Rated 5 out of 5 by Bird14 Beautiful
Everything was beauifull we were there on our honneymoon and both said we wouldn't need to leave the resort grounds to enjoy ourselves it was so nice there.
December 15, 2012
Rated 5 out of 5 by Allan51 Great hotel,never changes
My wife, Kathy, and I always stay at the Westin. The staff is friendly, the location is perfect and the view of the ocean and the sunsets are unbelievable!
October 31, 2012
Rated 4 out of 5 by fou97 hotel has good facilities
room needs improvements , complained 2 times about the room was not offered an upgrade or another room , food is expensive as well as coffee in Starbucks.
July 8, 2012
Rated 4 out of 5 by kingrat Third time we have stayed here and will continue to in the future.
Despite being here during major renovations, it was still nice. Looking forward to future stays. Newer restaurant sounds like a great improvement.
October 27, 2013
Rated 5 out of 5 by Retired Awesome Resort
Family holiday. Arrived late evening and check in was quick. Room was ready with a great view. Facilities and services surpassed all our expectations.
May 17, 2013
Rated 5 out of 5 by hawaiitrip11 Westin Maui
Great place to stay!! The people were great - the beach was relaxing - the pool was amazing and I wasn't bumping into people everywhere. What a view!
December 17, 2012
Rated 5 out of 5 by Rockyroo Great location !! Great service!!
Wonderful property. Ideal location for shopping, walking on the beach, great restaurants. Clean rooms, friendly staff, everything was just beautiful.
March 9, 2013
Rated 4 out of 5 by Golfergrl Westin Kaanapali
Lovely hotel with good staff. Grounds are exceptional. Rooms in Ocean Tower do need upgrading (I understand that this is in progress). Good location.
February 27, 2013
Rated 5 out of 5 by MauiLover Excellent Service
The hotel initially messed up our room but the General Manager quickly stepped in and took very good care of us. We were very pleased with out stay.
March 31, 2013
Rated 5 out of 5 by RoccoLovesShug Outstanding Pool
The Westin was fantastic overall, but the adult pool (and surrounding landscape,birds and fish) is really second to none. We truly enjoyed the stay.
December 24, 2012
Rated 2 out of 5 by Popprincess Unsatisfactory Stay at Westin Maui
Very disappointing stay at antiquated Westin Maui with poor service. Room carpet was old and dirty. Staff attitude was unprofessional and unhelpful.
February 15, 2013
Rated 5 out of 5 by JSCP Awesome Stay
The staff and grounds were excellent. We had children ages 11 and 13 who just had a ball and enjoyed the entire stay. Keep up the nice work in Maui.
August 8, 2012
Rated 5 out of 5 by Bbkings Overall, exceptional experience
Was here for our honeymoon. Our experience was exceptional, from the food to the staff, and the rooms. Had another great taste of Maui. Awesome!!!!
March 7, 2012
Rated 3 out of 5 by mau1 Beautiful Property just ok experience
Staff was mostly friendly but did not make you feel engaged or entertained.
Not enough pool service, and most times was avoided by the one person
December 5, 2012
Rated 4 out of 5 by jgzjkiwis Wonderful hotel
We have stayed here 4 times as a family with teenage children and have enjoyed it every time. the staff are very good and most helpful.
October 20, 2013
Rated 5 out of 5 by Danielle EXCELLENT STAY!
We had a fantastic stay! Everything about the hotel was perfect! This was our 3rd time and would stay again and recommend this hotel! Mahalo!
March 14, 2013
Rated 5 out of 5 by Tamm Great stay
I have always enjoyed this hotel but this was my first stay as a platinum member. I was upgraded to a corner suite and felt very pampered.
November 6, 2012
Rated 5 out of 5 by zekester this hotel has best location
Shopping, resturants, the beach and excursions all at one beautiful hotel. In addition the staff is very professional and always helpful.
March 27, 2013