Rated 5 out of 5 by Rosemarie52 This hotel has modern features
Mirror lights with both sides for double usage,shower with hand held sprayer and glass door tile throughout the bathroom very nice with a new and clean feel to it. Up graded carpet. Beautiful view outside of a luxurious waterfall with many pools to choose from. We wish for more days to stay.
July 2, 2014
Rated 5 out of 5 by 1291 Great stay!
I had read some negative reviews prior to my stay so I wasn't sure what to expect. I was pleasantly surprised. The hotel and its employees were excellent! They made my stay very enjoyable. I am a Starwood member and was given an upgraded room upon request which had a terrific view of the ocean and the pool area. The only complaint I would have is that the parking spaces are very small in self parking. This issue was minor.They rate high for comfort and the staff go out of their way to help you. I would definitely come back!
December 25, 2011
Rated 4 out of 5 by DickieB One Giant Problem
This really is a beautiful hotel, with lots of great amenities, but the biggest feature -- particularly for families with kids -- is the pool...! Beautiful as this pool is, it was FREEZING cold, for our entire stay...and the hot tub -- which is only located on the adult deck -- is so tiny, it was laughable....as if it were an afterthought. For this reason, I would not recommend the Westin to friends who visit Maui, preferring any number of hotels/condos located in the same area with smaller pools, that were actually heated.
February 20, 2013
Rated 4 out of 5 by Nancy36 This hotel is all about location!
What we liked about the hotel - the excellent location, good food, good wait staff, rooms were nice, gym was excellent, beach & pool area was nice. Areas for improvement - we had some maintenance issues with our room which were addressed but a hassle nevertheless. Some of the housekeeping staff had really bad timing. We would leave our room for hours and they would not clean. When we would get back they would want to do our room. One specific woman was really bad. The front desk staff and the bartenders could be friendlier.
May 2, 2013
Rated 4 out of 5 by skkeew Great Location
The resort is in a very good location with easy walking access to Whalers Village. We found the rooms to be smaller, cramped and less plush than other Westin's we have stayed at, however, they were clean and the housekeeping staff were very pleasant. They were at full occupancy and unable to give gold status upgrades which is understandable during the summer months, however, the front desk staff was not very friendly and seemed understaffed and quite frankly a bit cranky, not only at check in but throughout our stay as well. The pool area is clean, friendly and fun especially for kids. Warning, guests do save chairs and if you don't go down at the crack of dawn you will not find space anywhere near the pools. We used the salon and found the staff to be pleasant.
June 28, 2012
Rated 2 out of 5 by PeteAz Disappointed Platinum Member
The staff was not very friendly nor helpful. As a platinum member, I expected better treatment. Things that annoyed me:
-blocked off large portions of the pool area for convention guests even though they didn't use it. Nice to not have any pool chairs to use and watching a whole area roped off unused.
-friends traveling with us that I booked a room for were placed next to noisy elevator. Getting them a better room was a chore for the staff.
-late check out required moving all of our stuff to another room
-upon telling the front desk that we were disappointed with our staff after they asked us how we enjoyed our trip, their response was oh sorry. That's it, no inquiry into what could have been better. I will not be staying at this hotel again.
September 4, 2012
Rated 5 out of 5 by Jenn97 Unexpected Extraordinary Experience
Really great experience that was beyond what we expected.
July 11, 2014
Rated 2 out of 5 by JRAT Hotel is in rehab
The hotel is in a great location and undergoing a major reconstruction. That said our room was on the 6th floor and above us there was constant banging from the reconstruction being done above. It was impossible to get any rest in the room during the middle of the day. When we asked for our room to be moved, we were put on a waiting list and never moved. No compensation offer was made and for the price we could have stayed at better facility for the same price. The bottom line we were very disappointed at this facility.
August 10, 2013
Rated 5 out of 5 by jkbig68 Great vacation
Great vacation! Would definitley stay there again.
July 10, 2014
Rated 5 out of 5 by Newmoon02 beautiful grounds to stroll
My husband and I enjoyed your hotel and grounds. We were a little disappointed in the first room we were assigned to. We were on our honeymoon and were given a handicapped room! It totally embarrassed my husband that he offered me that accommodation. I realize that we are 63 yrs old, but our travel agent noted honeymoon request. We thought it was age discrimination at first. Second day we were moved to the same type room non-handicap. The service was great but this was a huge inconvenience.
April 21, 2014
Rated 2 out of 5 by JojoR Older hotel with lots of potential
Great location and lobby with amazing plants and animals. Rooms are older and need renovation to resemble other current Westin properties --pealing wall paper, bubbling wood that has been exposed to too much moisture, stained couches and carpet. Cleaning could be a little more detailed --mold in our room. Rooms are decent square footage, but cluttered and crowded with oversize furniture --lots of unusable space. Great beach access. Decent food. Try the lava flows. :)
SPG Plat recognition needs a lot of improvement!
September 20, 2012
Rated 5 out of 5 by mimibell Best Spot in Town;))
I stayed at The Westin Resort the first week of October in 2012. The staff was extremely friendly and welcoming and made figuring everything out so easy. Everyone was helpful from the valet to the bartenders and the advice was always right on. The Hotel is situated in front of the best beach on Maui. the swimming was easy and unobstructed. I felt so relaxed and at ease. Nothing pretentious about this hotel and eventhough the grounds are stunning and exquisite its not overdone so you can feel at home walking around.
October 9, 2012
Rated 3 out of 5 by Traveller1200 Hellish Bed
The room in which I stayed featured a sofa and hide-a-bed. We chose this room on purpose for both the additional size, comfort of a sofa, and need for the hide-a-bed. The sofa appeared to be quite dated (although clean). But the hide-a-bed was a nightmare. It was perhaps the worst bed on which I have ever slept.
The mattress was thin enough to see through, and every underlying support structure made a deep and lasting impression on me throughout the night
I was so very disappointed with this room, and the cost of staying in this resort was so very high, that having such a poor bed was an incredible disappointment. It makes me seriously consider why the Westin was my choice.
Overall, this is a lovely resort, and Maui is so beautiful. It was just a very disappointing room
November 25, 2013
Rated 4 out of 5 by CoconutMaiTaiDenise The staff is what makes this hotel so great
I've stayed at the Maui Westin Resort many times and I keep coming back because the staff is so great - specifically Brent, Jose and Guy at the Relish Bistro Bar or as I still call it, Ono's Bar & Grill. Brent, Jose and Guy are top notch, first class, the best at what they do - which is to make guests feel welcome and comfortable; they're just like old friends!! Also on this most recent stay I was very impressed with the person who helped me when I checked in.
May 14, 2014
Rated 3 out of 5 by xmobile Should Be Better
We made our reservation using SPG Points ... and the reservation process made it sound like we would be treated "like royalty" at this hotel. Getting to our room, with the back-end view of the recycling dump, close to the ongoing construction, was not exactly up to our expectations.
The room itself was fine, although our "heavenly bed" was quite saggy and the view, well ... what view?
Pools are amazing - location on the beach is great. Although one should be warned that the "resort fee" includes minimal amenities (basically bottled water, lounges by the pool and towels). Anything that is at all "luxurious" is quite a steep upcharge - but that is true of all resorts in the area.
For families, especially with little ones, its great. For a "romantic getaway" - not so much,
July 3, 2013
Rated 5 out of 5 by Gulanda A resort where you will want to spend time
When you walk into the Westin you know you are going to want to spend time here basking in the sun, dipping in the numerous pools and indulging yourself. Pink flamingos are there to greet you upon entry. The landscaping of the grounds is magnificent. Rather than nickling and diming you for every little service, they charge a flat $25 hotel usage fee which includes parking, use of the outdoor facilities, use of the fitness center. Service is friendly and prompt. Very good value for the money, in a prime location.
October 8, 2012
Rated 5 out of 5 by Jimmyrnr Excellent Stay
Very helpful kind staff. Never had a problem. Pools, slides, rooms, food, luau, shopping, shuttle service. All in all an excellent place to stay. I will come back again ASAP.
July 3, 2014
Rated 3 out of 5 by Kenny45 Great location, subpar service and room
Great location but hotel needs renovation, which I think they are doing. My wife requested a new renovated room during confirmation but the front desk person rudely told my wife none was available since the hotel was sold out when checking in. Only one jacuzzi for the hotel and none for kids. The room was clean and comfy but the bathrooms definitely need renovations - light switch was not working properly. I had to go to the front desk three times since the keys were not working. Westin in Kauai is much better.
April 2, 2013
Rated 4 out of 5 by Provo Work is needed on certificate redemption hidden fees...
We are Gold SPG members and have been for quite a while. We won a silent auction last year at the Hawaiian Island of Oahu’s SPG “Royal Hawaiian” for a 2 night stay and resort fees included.
Before we arrived, we had asked for a room upgrade due to being Gold and having a “Run of the House” certificate AND the certificate reads we are entitled to the best room available at the time of check-in.
When checking in, we clearly stated we don’t want a room near the elevators or ice machines. The SPG Gold/Platinum check-in man stated he would take care of it and we proceeded to room 1055. Please be aware room 1055 is DIRECTLY across from the elevator. You had to listen to the sound of an elevator going up-and-down 24-7 for our two night award from the silent auction.
Everything else was perfect… except we were charged $300 for the “Room Upgrade”. What? I clearly read the certificate to the certificate redemption lady on the property over the phone before arrival and she upgraded the room to the 10th floor ocean view. Again, “best room” was guaranteed.
Where does the $300 fee come from and actually it came to around $312 on my Platinum AMEX. This is NOT right and something should be done about the certificate person’s irresponsibility.
Aside from that, it’s the best resort on the Island of Maui. Beautiful, well managed (with aforementioned discrepancy), clean, and fun. I would most likely recommend the Maui Westin Resort & Spa to ALL my friends planning a trip to Maui.
July 13, 2014
Rated 3 out of 5 by famly Dissapointed in Maui
I stayed at this hotel 11 years ago and was looking forward to staying here again. We had our family stay at the hotel based on our recommendation, but felt ashamed with the poor service we received.I can no longer recommend this hotel, and I am a lifetime platinum member with starwood.
June 24, 2014
Rated 1 out of 5 by Clifford21 Cleanliness is always a matter
First of all, there was no bottled water in the room on the day of arrival (we were told that we would have 2).
Secondly, I have saw / killed 6 bugs in 2 days.
None of the windows is being opened during the entire stay.
I don't know how the bugs can get in, but it seems room service didn't do any good job to clean my room.
I am extremely disappointed with the cleanliness of the room. For the price that I paid, I would expect it is, at least, a bug free, environment.
May 4, 2014
Rated 5 out of 5 by dorlexaent very happy with our hotel choice
We did a lot of research before settling on the Westin Maui and it met 99% of our expectations. We loved the location and the beachfront, the employees were friendly and helpful. We stayed in an ocean view room in the ocean tower on the 6th floor overlooking the pool. I had read reviews that the rooms were dated however we were very happy with the room. The shower was the best hotel shower I've ever experienced, very updated, excellent water pressure and temperature and plenty of room. The room was small but we did not need to spend alot of time in our room and it did have a balcony and a refrigerator. The grounds were beautiful and well maintained and we really enjoyed the koi fish, birds and swans around the property. Overall I have only two areas of improvement which would have made our stay 100%.
The beach attendants were the only employees I felt were not totally customer focused. The first day I rented chairs and umbrella the attendant seemed busy with his personal conversation to help me and seemed put out when I asked questions. I thought maybe it was just him but the second day my husband experienced the same attitude. Maybe we received such great service from others' that it seemed less so from them.
The Relish Restaurant was very good food but it's really the only restaurant so if they rotated their menu a little it would be helpful. My son grew tired of eating burgers after a few days and that's their primary menu. They have a different pool menu and I would have liked to have ordered some of the items off that, but at the restaurant instead of the pool.
Finally, there wasn't a lot of night life or activities for our teen agers. A pool or ping pong table or even shuffle board would have been a great diversion for families when we had experienced enough sun and water activities for the day.
The pool was beautiful and there were plenty of chairs for everyone. We aren't really pool people but enjoyed the adults only area and bar.
Overall, I would highly recommend this Westin to anyone.
July 17, 2014
Rated 4 out of 5 by 58est Wonderful location; restaurant wait staff sometimes lacking
Beautiful, well-maintained property with nice facilities. Some of the staff at Ono can be lazy at times, disappearing and not doing everything they could to make the visit there memorable (eg, everyone disappeared at breakfast and I could not find someone to give me a check; another eg, after I checked out and had lunch at Ono, I was told there was no way to add a $15 charge for lunch to my folio). One pays a premium to stay here and the expectation is that the experience will match the premium pricing.
January 24, 2013
Rated 4 out of 5 by Elane Worst SPG Experience After 20 Years!
Made reservation via telephone to Starwood 5/31/13 & requested 1 nite (6/1) early checkin (11am). Know 11am is pretty early so arrived @ noon. Front desk told me my room was clean, but needed supervisor approval. After 1 hour, talked to Express checkin person and they kept teling me same thing for another hour. Didn't get into room until after 2pm. All your reps kept saying was "we can't do anything with housekeeping to speed them up". I'm 3-elite, Gold Preferred and recieved terrible customer service!
June 4, 2013
Rated 3 out of 5 by Calgary67 Great location showing its age
While the location was perfect for us. Right on the beach, room overlooking the ocean, walking distance to great food and shopping the resort itself is showing its age. While boasting a "newly renovated room" at check-in the room was modern, clean and comfortable but it did not look new. As a whole I would look at this resort as acceptable but nothing special. Everything look ok, clean, but 20 years old. While we were not dissappointed I would recommend other hotels on the strip before this one.
February 10, 2014
Rated 4 out of 5 by EMTJET Love this place but needs some updating
We always love staying at the Westin when in Maui. The staff is always nice and helpful and we absolutely love the Heavenly bed, but the hotel is looking a little withered and needs some updating. The workout room was fantastic and available 24 hours which is great if you are up really early. The food menu at the Relish Burger Bistro needs help. We did go to other hotels for breakfast as they had a better selection for the price. I still would recommend this place but you should keep this in mind.
September 9, 2013
Rated 4 out of 5 by Manju Westin Maui
The resort was very nice. My wife and I went there for our honeymoon. We have a friend that works for Starwood hotels and got us a great deal. Room 254 has a view of a roof :-( if that is the room they give you ask for a different one. After they moved us to a better room it was great. The grounds are beautiful, they have everything you need right there. The only problems we had was the dust in the room and the food. Each day I could leave my iPad face up and go have breakfast. When I got back to the room there was a layer of dust on the screen. Not a huge deal but it bugged me.
For the most part the food at the resort is BLAND! We eat at nice restaurants a lot and the food just didn't have any flavor. The hotel staff was nice enough to help us branch out and find some new places to eat.
August 14, 2012
Rated 4 out of 5 by Emily27 Too bad about the smoke
We were thrilled to be upgraded to a beautiful ocean view room, but we were unable to fully enjoy it due to our neighbors' cigarette and cigar smoke. The Westin is a non-smoking property, and the staff sent security with cameras to try to locate the smoker(s). Unfortunately, the smoking continued throughout our stay - each time we'd open the doors to the balcony, their smoke would come in our room, making it hard to breathe. It might be good to add some signage to the elevators alerting guests of the non-smoking policy and possible fines, since it was so difficult to enforce. Everything else about our stay was really wonderful (I especially enjoyed the new healthier choices in the restaurants and the new yoga studio) -- but not being able to have clean air in our room hurt the experience.
January 29, 2013
Rated 5 out of 5 by surferbroome Get the Ocean View!
We initially were slotted in a mountain view room, which did have mountains but only after looking over a parking lot...Our reservations were through a Collegiate tour agency with the understanding that we would need to upgrade after arriving.
The staff was helpful in effecting an upgrade to Ocean View and the difference was phenomenal...We had a great stay and found the location and staff wonderful...but we would not have been pleased had we looked out over a parking lot for the entire time...
January 6, 2013
Rated 5 out of 5 by Hestia If unhappy say so, the staff are wonderful at putting it right!
On initial check in I was given a room that I considered sub standard and was told by the receptionist that nothing else was available. I was disappointed and voiced my feelings later to Lori on reception she was very accommodating and moved me to a much better rooom on a higher floor. As a Starwood Gold member I wanted a late check out and again when I first checked in I was told this may not be available however on the day of check out Brandy on reception was exceptional with her service and although the room I was occupying was booked she moved me to another room so that I could have the late check out. With the exception of my inital check in all staff were very good and did everything to make my stay with you one that I would wish to repeat. My heartfelt thanks to your wonderful staff.
November 11, 2012