Rated 5 out of 5 by JC23 Great Resort!
I will be honest, I reserved a King bed months in advance and for some reason someone switched my room to two doubles. I was not happy about this and they couldn't give me a reason but the next night they put me in a room on the top floor with an incredible view and the king bed I wanted. Other than that one set back the Resort was great from food, pools, cleanliness and the overall attitude of staff! I only gave staff 3 stars because of my initial setback or else I would have given 5 stars all around. I will definitely stay here again if I go back to Maui!
February 10, 2013
Rated 4 out of 5 by Susan1012 Remodeled rooms nice; bathroom not designed for women
October 2013 stay. Lovely remodeled rooms, but the shower is impossible for ladies who wish to shave their legs. There was no tub, which was OK for our short stay. We had an ocean view immediately above the tree the birds roost in overnight. When the birds arrive around 5pm, the noise is deafening. Forget about sitting on your lanai until later in the evening. We will stay at the Sheraton in the future.
July 29, 2014
Rated 4 out of 5 by Hawaya Hotel Review
We have been in this hotel when it was first built and have been coming back yearly since then.
This hotel has a lot to offer for families, newly weds, and anyone else who enjoys relaxation and fun. The swimming pools are excellent especially they have an adult pool only which is great!
The location is just right it is between KAPALUA/Napili and LAHAINA . The weather in KAANAPALI is perfect. The staff are very friendly and accommodating.
July 22, 2014
Rated 5 out of 5 by WHRjr You expect more in paradise
Remember, it's location, location, location. For some reason it seems Starwood employees (incl. Westin, Sheraton et al) all enjoy their respective occupations. Without fail we've been treated like valued customers. It would appear that even to the engineering group all properties are in fine shape ready for a "pickey" public. We can even smell that definite Westin smell. This property is obviously undergoing some ( needed ) room refreshing. I do wish guests would treat furnishings with more care (as if it belonged to them) oh well, it's a tough business.
March 2, 2013
Rated 5 out of 5 by mikellh Our favorite Maui hotel
The Westin Maui has always been our favorite resort hotel on the island. The staff is the best! We were greeted at our rental car and greeted again inside the hotel before we checked in. Ronzi delivered our luggage to our room and was so kind and actually spent time playing the ukelele with us. The bartending staff at the Ono Bar is the best on the island! Not only do they mix the best drinks but they provide fun interactions and even remember names of repeat customers. Year after year we continue to include the Westin Maui as part of our vacation stay.
November 6, 2012
Rated 3 out of 5 by Dee896 Review of Mountain View Room
The hotel is nice, but I was not very impressed with our room. We had a mountain view room on the 2nd floor overlooking the parking lot. Very disappointed with the view - did not like looking at the parking lot. Plus, one day I was woken up in the middle of the night by someone's car alarm going off for a period of 10 minutes. The room itself seemed very dated and very small. No fan in bathroom, bathtub was clogged, carpet looked worn. As far as amenities go, I was impressed, but I wish they offered room service. The bed was very comfortable though.
September 30, 2013
Rated 3 out of 5 by kgw1 "Upgraded Room" means "over the loading dock"
As a resort, it's as good as you would expect. Great pool, lots of kids for ours to play with and next to a good beach.
We paid for an upgraded, ocean view room. They didn't explain that it would be just above the loading dock (no sitting outside in the morning unless you like the sound of diesel engines. In the evening all you could hear was the air conditioning).
As part of our resort fee, we were supposed to get a "free" family portrait. We understand there would be an offer to purchase more, but the woman selling them was not particularly friendly and was giving the hard sell for a $600 package of photos. It was so offensive, we didn't even sign up for the free one.
The front line hotel staff were very friendly and professional - our issue is with the way the hotel is marketed and managed.
June 29, 2014
Rated 5 out of 5 by AERH MAUI!!!! what else can you say
The hotel although appears older construction , the inside is very nice the atmosphere is exciting and you can't help yourself from stopping and looking at your surroundings. it was a wonderful stay, like always I love the Westin!! the only draw back its the restaurants, they are alot more expensive than the surrounding restaurants, I would think Westin could retain their guess in the restaurants more if they decrease the cost about 25% and I say this because the restaurants are part of the attraction to the Hotel one does not go without the other
March 10, 2013
Rated 5 out of 5 by Mauimama Simply amazing.... AGAIN!
We have stayed at this resort 5 times in the last 6 years. From the moment you step out of the car it's an incredible experience. The staff are all kind and welcoming and it's so wonderful to see the same familiar faces working there year after year. The newly renovated rooms are beautiful! So well done! The food on site is varied and delicious and the prices are typical for anyplace on the island. The convenience and proximity of Whaler's Village can't be beat! The location and beach are exceptional and the resort has everything you could ever want or need if you simply wanted to stay put and relax, but is also easily accessible from any place else you could ever possibly want to go. The spa is delightful and such a treat! We cannot wait to go back! Thanks for another exceptional stay!
June 21, 2014
Rated 3 out of 5 by FlashCG Nice Amenities
Awesome pool area and accompanying amenities as well as convenient pool access and restaurants. However, it all comes at a price that doesn't necessarily match the value typically associated with this level hotel. Also, we weren't shocked, but were still disappointed that SPG status and the fact that you're on honeymoon doesn't mean anything at all when traveling to one of the most popular destinations for vacationers. All in all, decent room, good amenities, standard customer service, but it just left us underwhelmed for such a big event.
March 26, 2014
Rated 5 out of 5 by Hawaii6161 The pools bring out the best in you
From the moment I stepped foot on the property, the service level was outstanding. Born under a lucky star, I was booked for the first stay in the newly renovated ocean front beach tower. The contemporary, fresh, uncluttered room and beautifully tiled shower were a worthy setting for that signature Heavenly Bed. I had three spa services. A Heavenly Lei Pedicure was the best. Heather was a perfectionist. I had a 7th Heaven Facial from Jamie, the product line and technique were very nice The Lomi Lomi Massage by Paris was outstanding. The pools will bring out the best in you. Connected by slides and waterfalls that were a blast for adults of all ages. Private pool for adults only if you just want to chill. The staff were friendly and helpful.
September 21, 2013
Rated 5 out of 5 by hubahubahuba Greatest Place on Earth!!!
Back again to this wonderful place and will re-iterate what I wrote just recently on my last stay: This hotel is sooo enjoyable and relaxing. From the moment you enter, you truly are in paradise here. You are greeted with a lai and the women/men at check-in are so sweet. You go to your clean room and look out the window with incredibly beauty of colorful flowers and palm trees. The pool is so much fun. The kids love the slides. Mom loves the spa. My therapist name is Carrie. I been to her 5 times. I also met a new therapist by the name of Ann who was also wonderful (Carrie was not in that day). Carrie is a healer and so sincere in what she does making sure you are comfortable and enjoying her service to the full. After all the delicious foods at the hotel, you sleep in the "heavenly" bed and it is heavenly. I can never say anything bad about this place and I have been there probably over 15 times. Will be back soon! Mahalo and Aloha
September 3, 2013
Rated 3 out of 5 by feebee72 Staff were aloof, lazy and arrogant
The food was FANTASTIC
The slide was FANTASTIC
The setting, location and proximity to Whalers Village was FANTASTIC
The rooms were spacious and our ocean view was AMAZING.
However, the service was extremely disappointing. We found most of the staff seemed either unhappy, aloof, arrogant, lazy and not presented well at all. That uniform/Hawaiian shirt needs an upgrade!
The staff overall did not go the extra mile for us and did not even seem like they cared. I have very specific examples which I can detailfor you when I can type it on a computer
June 24, 2013
Rated 5 out of 5 by Jorge64 Great Staff and Facility
I want to say all of the staff at the Westin were excellent, friendly and helpful. The activities personnel were helpful in they recommendations and setting up my activities. I would like to point out one individual that I think was above all, Alicia Zoetewy. As were the others, she shinned most of all in her efforts to help and guide me. She gave me details on a road trip that I was taking to Hanna, places to stop, things to see what to expect, where to stop and hike. She detailed these items on a map that I had and made notes on. Thanks to her I don't think I missed a thing. Her knowledge and experience helped me so much I can't say enough good about her. It was almost like she was on the trip with me. I will return and stay again at the Westin due to your excellent staff choices.
June 25, 2014
Rated 5 out of 5 by Cierra Can't wait to return!
We had an incredible stay in the Beach Tower of the Westin. Room 889 will be what I request again in the future. Everything about our stay was top notch! The rooms are spacious and the heavenly beds are - exactly that! The poolside service was great - keep the lava flows coming. I have already recommended this hotel to friends. The location is premiere with proximity to Whaler's Village and nothing beats Kanaapali Beach!
My only regret is never going down the pool's water slide - I had to leave something to give me a reason to return soon!
June 26, 2013
Rated 5 out of 5 by Brandonr88 Worth staying at the Westin
Hotel is very comfortable and clean. Staff was great, did not have any issues the eight days we were there. The food is ok, too expensive for a family of four to eat there on a regular basis. There are some other nice restaurants 15 mins from the hotel that have good food that are less expensive. Example-Gazebo restaurant on Napili bay. The pool area and beach in front of the hotel is great. This hotel is close to Whalers village (shopping and live music). I will definitely stay again.
June 21, 2014
Rated 4 out of 5 by Hardin11 Good location
I stayed here on points, so my review is not based on what I paid for the room. SPG is a great program. This hotel is lovely on the main lobby level, but the rooms need some updating and maintenance. The soundproofing was bad, we could hear the man snoring above us each night!. Be aware, this hotel will NOT check you in until 3pm.
The location is great for walking to a number of restaurants and the shuttle will take you into Lahaina and the other SPG hotels in the area. I took several of the yoga classes offered. That was a nice surprise.
May 13, 2013
Rated 5 out of 5 by ross87 amazing hotel!
We had an amazing vacation at Westin! our room was beyond beautiful, with an ocean view and a very comfortable bed) everything was very nice, staff always helpful, especially Jason at the front desk. The hotel itself is very beautiful along with the premises and a nice beach. The location is great also with many places to eat and shop within a 2-5 minute walk. I can definitely suggest this hotel to those wanting a great get away location in Maui.
July 9, 2014
Rated 5 out of 5 by Amy88 25th Anniversary Trip
This a lovely property and the staff answered all of our questions and met all of our needs. We would like to personally thank Rebecca at the check in/out counter for making sure we had a great room and getting us signed up for the hospitality room before we left, Moni at the concierge deck for spending time with us and making sure we knew where we were going, and Robert for driving us to and from the airport, Sarah for taking great photos, and anyone else we may have encountered that I have forgotten. We had several meals at the O'no and the food was fabulous every time. The sound of the waterfall from our room was soothing. I know that some people complain about it, but we enjoyed it. Thank you again. We look forward to our return.
Amy and Scott
December 10, 2012
Rated 3 out of 5 by Paul47 SPG is worthless at this property
I don't even know where to start with my dissatisfaction with my stay. In no particular order:
1) I'm a SPG platinum and tried to use "suite night" certificates. No upgrades available. I got a standard room over looking the garden. The room was dated and boring. Boring products in the bath room. I'm in Hawaii, shouldnt you have some local products, not the same stuff you have on the mainland at a low end Westin.
2). Why do I have to pay a resort fee to cover all the things I am supposed to get for being platinum.
3). I didn't feel my status was appreciated by the checkin staff or the checkout staff. I stayed 99 nights last year and got treated to less than average service.
4). I was given a little bit of a hard time about a "late" checkout at 4:00.
January 21, 2013
Rated 5 out of 5 by VitaminDdeficient Could not have been happier.
After reading some of the less than stellar recent reviews of this property, my wife and I seriously considered staying elsewhere prior to booking. We eventually decided to spend eight nights at the Westin Ka'anapali with our young children and we could not have been happier with our decision. The location and amenities were ideal and each and every member of the staff went above and beyond our expectations. It was the perfect getaway for our family. Thank you to all of the hotel staff members that helped make our stay so memorable!
March 7, 2014
Rated 2 out of 5 by ExPat34 Being a Platinum SPG member didn't matter to this hotel property
The highlight of this hotel were the nice people who parked and retrieved our car each morning as we left the property at 7:30 each day to find a suitable place for breakfast. There was NO reason to stay at this property for anything. I'm convinced the simple fact that I have stayed more than 900 nights at SPG hotels and have Platinum status for many years worked against me at every turn. I used points to pay for this stay and was treated as a second class citizen from start to finish. The other important point is that this hotel is really running a scheme to try to sell you vacation units down the road. Phone calls, invitations, gifts (candy) and other solicitations are non stop with one purpose - to get you to take a tour and buy a unit. NO THANKS
August 9, 2013
Rated 5 out of 5 by MikeMcKay Westin Maui-family vacation at it's best!
The staff at the Westin Maui were very attentive to all of my family's needs to insure we had an amazing 10 days in Kaanapali Beach. The food, cocktails and pool were awesome and we met great people who will become friends we will get together with socially back in California. We love the Westin Maui for it's great location, best beach and amazing staff who SE to our every need. Aloha and Mahalo!
July 19, 2014
Rated 5 out of 5 by EspeRocha Confortable Hotel
Very good time in this vacations
August 12, 2014
Rated 1 out of 5 by GaryDan Stay here - Sleep on a cot
My family requested two beds for my family (father, mother, 15 year old daughter). We stayed for 6 nights and every night, my daughter slept on a cot. The Westin would not provide us a room that we paid for with two beds.
August 5, 2014
Rated 3 out of 5 by walleye1 Went to the right place at the wrong time!
The staff was great,,, especially those valet guys. If you needed upfront honest info about where to go and what todo on Maui, they were your go to guys. Everyone else wants to sell you something while these guys will tell you srtaight. Everyone else at the hotel were great as well.... But,, had I known about the huge renovation that was underway, I would have booked somewhere else. Shame on me for not doing my research! The rooms really need this upgrade,,, old carpets with wires running undeneath, paint peeling in the bathroom, shower head(s) lose from the wall, ect ect,,, but, all in all,,,, the wife and I looked the otherway at some of the deficiencies and really had a good stay at the Westin... Looking forward to returning after the renovations..
August 19, 2013
Rated 5 out of 5 by MJM2012 Great Location, Excellent & Attentive Staff
Our family had a great, great time. The location afforded the opportunity to enjoy the beach during the day and stroll along the Whalers village shops in the night and enjoy many of the beach side restaurants. The staff was very attentive and very quick to help. The room was very comfortable and I loved the double shower - great to have when you come back for a hot shower after day on the beach. I am already looking forward to my next visit. The only thing I would suggest is to add another hot tub - the current one is always crowded.
January 7, 2013
Rated 4 out of 5 by LCS45 Beautiful Location
Grounds are exceptional as are the pools. Enjoyed the spa for massages, facials, body treatments, and pedicures. Only complaint is the crystal fell off my pedicure within a few hours but we were already on the flight home. Helpful pool staff. Melony at the Luau was excellent! The luau itself as wonderful, they even catered a special meal for one of our guests with dietary restrictions. Was not pleased that our reservation was for 3 adults and 1 child and a King room was booked! It took a lot of work on the 2nd day to get a room for a us with 2 double beds but after a very lengthy wait at the check-in desk my husband was finally successful. The construction was very noisy and we had no idea that this hotel would be undergoing renovations during our stay.
August 12, 2013
Rated 4 out of 5 by Arno25 Pool
This hotel has the greatest pool in Ka'anapali
August 10, 2014
Rated 4 out of 5 by patrickp206 Westin Maui will make for a wonderful relaxation vacation
Upon arriving to the open lobby with live pink flamingoes, koi fish, white swans and one black swan, I knew that this was going to be a special place. The staff are welcoming and make you feel quite at home. The concierge staff were helpful for securing reservations for the luau (my first "authentic" luau and it was a great experience!) as well as recommended an exciting whale watching excursion (definitely come during the season when the whales are off the coast of Lahaina.) If you want to get away from the bustle of your busy life come prepared to relax in (or on a lounge chair next to) one of the five pools on the property and the Ka'anapali beach just steps away from the pools. The disappointing part of my stay in Maui, was having to say "Aloha!" (Good-bye.)
March 17, 2014