Rated 3 out of 5 by keefer how can the room not be ready
My flight from SFO was delayed 3 hours and we arrived at the hotel at 3.30 pm. Our room was not ready until 5pm and then took 30 mins to get our luggage. the comp'd us a cheap bottle of champagne and we lost a day of sunshine.
September 23, 2013
Rated 5 out of 5 by MASH3121 Great Location
Right next to golfing, ABC store, so many activities to do at the hotel and a wonderful walk path. Great food at all hotels! Amazing luau show! Staff was amazing very helpful! Plus you get a free box of chocolates hello!!!!
December 13, 2013
Rated 3 out of 5 by JHSMLB Great resort facilities - but needed room upgrades
The resort facilities are wonderful - the pool, the beach and the Relish Bistro make for a great day. But the rooms are in need of upgrades - we had an ocean view room but the carpets, walls and lanai were old and very worn.
September 22, 2013
Rated 4 out of 5 by Kathy13 overall
I think the hotel needs a bit of an overhall, some carpets in the hallways and rooms were in pretty bad shape. Our catered food was delicious, the restaurant food was ok, expected more for the price, bar food was very good.
February 4, 2013
Rated 3 out of 5 by ALaw Front Desk needs some improvement; hotel is noisy
Check in was a disaster. After waiting in line for over 45 minutes (b/c the only 3 ppl in front of us also had check-in issues), I was told we would have a room on the second floor next to the elevator (and that you could definitely hear the elevator). OR we could have double beds still on the second floor (we booked an ocean view king room). As an SPG member redeeming my points, I expected a lot better than this. Ultimately we took the room with the doubles for a night (avoid the second floor at all costs if you can) and then they moved us for the remaining three nights. Room was "okay". Deluxe ocean view looks out to Black Rock which is nice, but that also means you are overlooking Whaler's Village. It's very noisy (not people noise, but building noise...a generator or something running). Food is extremely expensive, but I guess that's standard for Ka'anapali. The grounds were immaculate with beautiful views, and the location is convenient. They have an "adults only" pool which is nice for couples and plenty of lounge chairs at pools and also facing the beach.
June 10, 2013
Rated 4 out of 5 by Hany60 Stay evaluation
It was a great experience. I sayed @ the Weston in Boston last march and I enjoyed it very much. The shower heads are the best. The bed is comfortable. The room will be better if it has bigger refrigator and add microwave.
January 18, 2013
Rated 3 out of 5 by 14toni12 Hotel needs improvement
From check-in to check-out, it was below the 5 star ratings I saw on the Internet sites. It took 3 hours and 3 rooms before I could unpack. The hotel staff was almost non existent and I needed to call management each day.
December 17, 2012
Rated 3 out of 5 by Csquared21 Great views but not a 4 star property
We had a ocean luxury view suite and the view was amazing. Everything else was just okay. The check in and check out people were nice but everyone else seemed like they didn't care. The room was dirty and very outdated.
August 10, 2013
Rated 4 out of 5 by arky The room is not to Westin standards I expect.
The pool and beach facilities are beautiful but the rooms are dated and need a major refreshing. The bed as usual is heavenly but the bath area needs to be remodeled and the room interior needs to be completely redone.
July 22, 2012
Rated 5 out of 5 by Jaycee21 great vacation
We really enjoyed our stay. The staff was wonderful , even the maid whom we happen to meet. Her name was Gigi. Sometimes these people never get recognition.Loved the pools. Great beach. Cant wait to go back!!!!!!!!
October 30, 2012
Rated 4 out of 5 by rvl55 Customer
it is a very nice place to stay but the cleanness of this hotel and room room need big improvement also the room need some remodeling getting to old concierge and photographic office not very friendly and help full
August 9, 2012
Rated 5 out of 5 by Ken72 Hospitable
As always, we were married here 20 years ago, the Westin makes us feel comfortable, romantic and rested. It's a beautiful facility and every staff person is kind and attentive. Our third visit and the best so far!
October 15, 2012
Rated 5 out of 5 by speedy1927 fabulous stay
We had a wonderful stay with the most awesome room. I can only make one complaint...the line to check in and out was quite long and took at least 30 minutes...but the wait in that beautiful setting was not so bad.
January 13, 2013
Rated 5 out of 5 by Nick318 Perfect Family Resort
The resort is extremely family friendly. The staff is very attentive to guest requests and needs. The restaurant team is excellent and takes great care of everyone. Even to the extent of putting names to faces.
November 26, 2012
Rated 4 out of 5 by SusieQ Rooms need to be updated
This hotel has an excellent location and facilities. The biggest negative are the rooms. They are in desparate need of updating and this would be the one factor that would give me pause for a future stay.
January 31, 2013
Rated 3 out of 5 by KJ44 Paper Thin
Hotel was under construction and the walls were not well insulated between rooms. The rooms were very clean and the beds were extremely comfortable, but hallway and adjoining room noise was undesirable.
December 7, 2013
Rated 5 out of 5 by ferraritom We had a wonderful time here.
This is a remarkable resort! My family thoroughly enjoyed the vacation that we took here in April. Thank you to the staff, especially, Dawn. We will be back!
April 25, 2014
Rated 3 out of 5 by Leslie999 Unfriendly Staff
At check-in and the few times I needed to ask questions during my stay, the reception staff was unfriendly and not helpful. I know it was the Christmas season, but a smile would have gone a long way...
December 29, 2012
Rated 5 out of 5 by vgriffie Wonderful Resort
We had a wonderful time at this resort. The waterfalls, birds ,fish, flowers, pools with caves etc. make this a true pradise. The staff were all very friendly and welcoming. We will be back. :)
December 10, 2013
Rated 5 out of 5 by KASTMASTER fishermans wife
THIS TRIP WAS MORE THAN EXPECTED
FOOD WAS TERRIFIC ..POOLS WE GREAT
OCEAN SO INVITING ... JUST HAVE TO GET IN DONT WAIT...
MAHALO FOR ALL THE FAMILY
STAFF GREAT .
April 15, 2014
Rated 5 out of 5 by Melabj Loved this Hotel
We loved this hotel. Brilliant facilities, amazing friendly staff, exquisite pools, beach, foyers etc
We would return in a heartbeat. Offers a little of everything and with great service.
October 27, 2012
Rated 3 out of 5 by Mike77 The hotel is dated
The rooms are small. Service wasn't very good. Every restaurant/bar was extremely slow. I asked for a king size bed and received 2 full size beds. No food and beverage service around pool or beach.
May 22, 2013
Rated 5 out of 5 by Nyselife My Trip
Very enjoyable. I thought the facility was beautiful and a lot of fun. Other than one bad experience at the Sugar House it was terrific.
May 5, 2014
Rated 5 out of 5 by Partyof7 A wonderful family get away
relaxing grounds, clean rooms awesome beds
June 9, 2014
Rated 5 out of 5 by Jlo21 Great Experience
Great facilities. Very welcoming staff. It felt like you did not want to leave the hotel. We''ll definitely be coming back.
May 11, 2014
Rated 5 out of 5 by Truebi Carpet
the room i stayed in needs carpet replacement ,Water damage.
I rated so high because i am Hotel Employee,and i know how importend Ratins are,but no Questions the Service was Excellent
August 26, 2012
Rated 5 out of 5 by 2Buckeyes Almost heaven!
Really enjoyed the resort overall. One suggestion though, arrange the lounge chairs around the pool so that the pool access points are accessible to everyone including those with disabilities.
August 3, 2012
Rated 5 out of 5 by Hernandez2012 Great family resort
This resort was wonderful. The only things we didn't like was the food was way to expensive but that is every where and the room was to small. But other than that it was an awesome vacation!!
August 3, 2012
Rated 4 out of 5 by TXFamily Great Location and property
The location and property grounds themselves are fantastic. We had an ocean room view and were a little disappointed at how "worn" the room and corridors were. Rooms definitely neeed updating
June 18, 2013
Rated 5 out of 5 by Mercedes67 Great Location Great staff
Resort is accommodating for all types of travelers, from family, singles,honeymooners and of course conventions. Westin Hotel and Resort Maui will always be the first and only choice for me.
March 25, 2013