The Westin Maui Resort & Spa, Ka'anapali

  • 2365 Kaanapali Parkway,
  • Lahaina
  • Maui,
  • Hawaii
  • 96761
  • United States
  • Map

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Rated 3.8 out of 5 by 794 reviewers.
Rated 3 out of 5 by Old Old and rundown staff very indifferent. If not for Kia trip would have been a bust! July 17, 2013
Rated 5 out of 5 by Hotel very comfortable Once all work is complete it will be hard to find something nicer October 10, 2013
Rated 4 out of 5 by Good times / Bad times We were a party of four and stayed at the westin maui for 6 nights in June. All in all we had a great time, the facilities of the hotel were great, especially the fantastic outdoor pool area, and the staff was really friendly and helpful. We were up-graded to an ocean front view room with no extra charge. On the day we checked out, having an evening flight, we had full access to all the hotel services and were given a hospitality suite to shower up before leaving. There are a few things altough that did not meet our expectations. Even though the lobby and and all downstairs area are elegant and nicely furnitured, we cannot say the same for our rooms. The rooms need a serious renovation ! The most disappointing thing were the bathrooms as they are very 70s like. We also had problems with the bathtubh draining... The furnitures in the room were battered and have definitely seen better times. Having experienced different westin hotels around the world, we can say that this aspect of the westin maui was quite a disappointment. We think they really need to invest some serious money in the rooms renovation/makeover and bring them to the 21st century ! Apart from that, as said before, we had a great time. June 13, 2012
Rated 4 out of 5 by 4th time staying at this Westin This was our 4th stay at this Westin Resort and we'll be back again...loved it. September 25, 2012
Rated 4 out of 5 by Needs Updating Great Location but the rooms in the central tower are tired and need updating. August 31, 2012
Rated 4 out of 5 by Great place to relax. Very kid friendly, truly enjoyed my stay and so did my whole family. September 3, 2013
Rated 5 out of 5 by never have to leave resort what caught my attention was the friendliness of staff!!! October 7, 2013
Rated 4 out of 5 by Great Location Great views, location and ammeneties. We would definitely stay here again. February 10, 2013
Rated 5 out of 5 by Paradise wonderful!! The staff were great, and very helpful. The beds are so comfy! October 30, 2012
Rated 5 out of 5 by A Piece of Paradise in Kaanapali, Maui Beautiful grounds and pools and hotel employees were very service-oriented September 21, 2012
Rated 4 out of 5 by Gorgeous Property This is a property that you leaving hoping you'll return again one day. June 15, 2013
Rated 3 out of 5 by Small bathroom The price for a room to have a bathroom like that is not worth the money March 14, 2013
Rated 5 out of 5 by Outstanding Service Arrived at 2am in the morning. Staff helped wisk us to a great room. June 30, 2013
Rated 5 out of 5 by What an awesome resort! ! Awesome room. Great bed. Superior service. Would highly recommend. May 14, 2013
Rated 4 out of 5 by Excellent grounds but need more front desk staff Recommend additional front desk staff. Waited 20 min to check in. December 22, 2012
Rated 5 out of 5 by Westin Maui is a great place to stay Beautiful grounds, nice rooms. Try the pool slide, it's very fun. December 18, 2012
Rated 3 out of 5 by Needs updating Great location and pool. Rooms need plumbing work. Kind staff. February 24, 2013
Rated 5 out of 5 by The location is incredible We had a great week and the staff at the hotel was fantastic!! January 25, 2013
Rated 5 out of 5 by The Maui Westin has great staff!! Great time; highly RECOMMEND October 26, 2013
Rated 3 out of 5 by Noisy and commercial This was my first trip to Hawaii - my wife and I usually stay at Starwood properties as this brand provides the best in class customer service. However we ran into a few problems at this hotel - mainly because it was packed with families and children - which made the place noisy and difficult for the staff to keep up with the high number of guest. - First, there is no extravagant recognition for SPG Gold or Platinum guests. As I am a Platinum member, we got free breakfast, internet and access to the spa area. However the rooms were average. The first room they assigned was facing the parking lot - so we got that changed immediately. Don't expect a suite upgrade! - This place is loud and all about spending $$, If you are going to relax, don't stay at the Westin Maui. If you have family and want comfort, Westin Maui will be a good choice. - We opted for the "Green Choice". However if you opt for this option the hotel WILL NOT clean your room - in other words, they will not pick up thrash from your room etc unless you make a request. I shared my concerns with the managers at the Westin Maui - Jeff and Kya. Apparently lot of gold and platinum members stay here so it is difficult for them to provide room upgrades to everyone. July 14, 2012
Rated 5 out of 5 by beautiful resort Wonderful staff and beautiful beach and resort wss amazing April 23, 2013
Rated 5 out of 5 Sad to leave I couldnt have asked for a better experiance. September 16, 2013
Rated 4 out of 5 by Great Location Loved the spa and gym and pool and location on the beach. December 19, 2012
Rated 4 out of 5 by ok stay hotel was nice was told they were remodling looked dated January 14, 2013
Rated 3 out of 5 by Family vaca Hotel needs to update the rooms. Grounds are beautiful. March 30, 2013
Rated 5 out of 5 by This is a fantastic westin hotel with superb location. From check in to check out, everything was first class. December 4, 2011
Rated 4 out of 5 by Great beaches Great beaches and pools, central to activities August 10, 2013
Rated 4 out of 5 by Under construction The grounds are beautiful. Note that there is construction ongoing as this is not noted on the locations website unless you read comments. This should be clearly noted. The standard rooms are quite small and no upgrades were available (I'm preferred plus) which is a common theme from comments I've read from people with higher status. Bottom line, book the room you really want. Overall I would recommend this hotel, my biggest disappointments were not being aware of the construction and the check-in staff. The women who helped with check in was not very pleasant , she indicated the website states the hotel is under construction for over a year now and assigned me to a room with only a king sized bed after confirming with me two doubles. After reaching the room I attempted to call down to the front desk where after several attempts I could not reach. I walked back down to find her on what appeared to be a personal call which she then discontinued when she saw me. She was unapologetic about the mix up of the room saying her chart noted the room as having two beds. The new room while freshly updated was directly next to construction. After traveling all day from the east coast, it was certainly not the warm welcome I would have expected from a Westin property. October 16, 2013
Rated 5 out of 5 by This hotel has friendly staff Everyone was helpful, accommodating, and friendly. May 3, 2013
Rated 5 out of 5 by Features hotel met all expectations and visit was enjoyed. March 8, 2013
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