Rated 4 out of 5 by mamadana1 great location
Westin has the best location for water sports and dinning & shopping. Very friendly staff.
August 4, 2014
Rated 4 out of 5 by julyhoneymoon Perfect romantic getaway!
We had a great time staying at the Westin Kaanapali for our honeymoon. The hotel was excellent in all areas and the location was extremely convenient in terms of location to other businesses and excursions. We can't wait to return for our anniversaries in years to come!
July 26, 2014
Rated 4 out of 5 by LCS45 Beautiful Location
Grounds are exceptional as are the pools. Enjoyed the spa for massages, facials, body treatments, and pedicures. Only complaint is the crystal fell off my pedicure within a few hours but we were already on the flight home. Helpful pool staff. Melony at the Luau was excellent! The luau itself as wonderful, they even catered a special meal for one of our guests with dietary restrictions. Was not pleased that our reservation was for 3 adults and 1 child and a King room was booked! It took a lot of work on the 2nd day to get a room for a us with 2 double beds but after a very lengthy wait at the check-in desk my husband was finally successful. The construction was very noisy and we had no idea that this hotel would be undergoing renovations during our stay.
August 12, 2013
Rated 5 out of 5 by tracy57 Love this hotel!
The rooms are very nice and the views are spectacular! The staff was friendly and very helpful in every aspect of our stay including suggestions for activities and places to dine. The pool and the beach in front of the hotel are in my opinion the finest in the area. Highly recommend for anyone going on a family vacation or a romantic getaway.
July 19, 2014
Rated 4 out of 5 by Castros2014 Mahalo Westin for a great stay
This hotel has it all for a great family vacation. It has terrific pools, with a waterslide, which my family just loved. There is Whalers Village within walking distance. A great area to snorkel and cliff dive from. Lots of shopping, places to eat and things to do within a 15-30 minute drive. I just wish we had more than a week to enjoy even more that there was to offer, because we found ourselves wanting to just hang out at the Westin.
June 30, 2014
Rated 4 out of 5 by patrickp206 Westin Maui will make for a wonderful relaxation vacation
Upon arriving to the open lobby with live pink flamingoes, koi fish, white swans and one black swan, I knew that this was going to be a special place. The staff are welcoming and make you feel quite at home. The concierge staff were helpful for securing reservations for the luau (my first "authentic" luau and it was a great experience!) as well as recommended an exciting whale watching excursion (definitely come during the season when the whales are off the coast of Lahaina.) If you want to get away from the bustle of your busy life come prepared to relax in (or on a lounge chair next to) one of the five pools on the property and the Ka'anapali beach just steps away from the pools. The disappointing part of my stay in Maui, was having to say "Aloha!" (Good-bye.)
March 17, 2014
Rated 4 out of 5 by tiffiny great outdoors
the pool was spectacular for the children and adults also..kind and happy staff
August 2, 2014
Rated 5 out of 5 by 1291 Great stay!
I had read some negative reviews prior to my stay so I wasn't sure what to expect. I was pleasantly surprised. The hotel and its employees were excellent! They made my stay very enjoyable. I am a Starwood member and was given an upgraded room upon request which had a terrific view of the ocean and the pool area. The only complaint I would have is that the parking spaces are very small in self parking. This issue was minor.They rate high for comfort and the staff go out of their way to help you. I would definitely come back!
December 25, 2011
Rated 4 out of 5 by DickieB One Giant Problem
This really is a beautiful hotel, with lots of great amenities, but the biggest feature -- particularly for families with kids -- is the pool...! Beautiful as this pool is, it was FREEZING cold, for our entire stay...and the hot tub -- which is only located on the adult deck -- is so tiny, it was laughable....as if it were an afterthought. For this reason, I would not recommend the Westin to friends who visit Maui, preferring any number of hotels/condos located in the same area with smaller pools, that were actually heated.
February 20, 2013
Rated 4 out of 5 by Nancy36 This hotel is all about location!
What we liked about the hotel - the excellent location, good food, good wait staff, rooms were nice, gym was excellent, beach & pool area was nice. Areas for improvement - we had some maintenance issues with our room which were addressed but a hassle nevertheless. Some of the housekeeping staff had really bad timing. We would leave our room for hours and they would not clean. When we would get back they would want to do our room. One specific woman was really bad. The front desk staff and the bartenders could be friendlier.
May 2, 2013
Rated 4 out of 5 by skkeew Great Location
The resort is in a very good location with easy walking access to Whalers Village. We found the rooms to be smaller, cramped and less plush than other Westin's we have stayed at, however, they were clean and the housekeeping staff were very pleasant. They were at full occupancy and unable to give gold status upgrades which is understandable during the summer months, however, the front desk staff was not very friendly and seemed understaffed and quite frankly a bit cranky, not only at check in but throughout our stay as well. The pool area is clean, friendly and fun especially for kids. Warning, guests do save chairs and if you don't go down at the crack of dawn you will not find space anywhere near the pools. We used the salon and found the staff to be pleasant.
June 28, 2012
Rated 2 out of 5 by PeteAz Disappointed Platinum Member
The staff was not very friendly nor helpful. As a platinum member, I expected better treatment. Things that annoyed me:
-blocked off large portions of the pool area for convention guests even though they didn't use it. Nice to not have any pool chairs to use and watching a whole area roped off unused.
-friends traveling with us that I booked a room for were placed next to noisy elevator. Getting them a better room was a chore for the staff.
-late check out required moving all of our stuff to another room
-upon telling the front desk that we were disappointed with our staff after they asked us how we enjoyed our trip, their response was oh sorry. That's it, no inquiry into what could have been better. I will not be staying at this hotel again.
September 4, 2012
Rated 5 out of 5 by AJAJ Excellent Service & Honest Staff
Our GoPro camera, extra batteries & accessories were mistakenly given to valet staff with used pool towels. After discovering our mistake we contacted lost and found and were reassured the items would be found. Staff was immediately sent to find the items. Not only were they found, they were delivered to our room, all pieces recovered. This is only one example of excellent service! Excellent Hotel. Beautiful grounds, views, clean beach and friendly staff.
June 15, 2014
Rated 2 out of 5 by JRAT Hotel is in rehab
The hotel is in a great location and undergoing a major reconstruction. That said our room was on the 6th floor and above us there was constant banging from the reconstruction being done above. It was impossible to get any rest in the room during the middle of the day. When we asked for our room to be moved, we were put on a waiting list and never moved. No compensation offer was made and for the price we could have stayed at better facility for the same price. The bottom line we were very disappointed at this facility.
August 10, 2013
Rated 5 out of 5 by koiwe The Staff was extremely helpful, and Pleasant.
Your staff Identified us by name when using the Guest Service phone line it was awesome. The front desk
accommodated our room when our party grew from 2 to 4. It was my sisters first time visit to your hotel from California. She could
see the ocean what a spectacular view, she enjoyed everyday we were there. Thank you
for making my sisters trip unforgettable.
July 11, 2014
Rated 5 out of 5 by drjxg Great hotel stay
This Hotel was a wonderful experience. Great Rooms, Grounds and excellent staff. The convenience of having Whaler Village next door for convenient shopping and restaurants was a plus as well. Oh and the beach and all that goes with it was cool as well.
July 22, 2014
Rated 5 out of 5 by JKO582 Only 1 issue
We had a wonderful, relaxing mini-vacation!!!!
The only issue was the adult pool/hot tub area.....it didn't seem that anybody was patrolling the age of the individuals in the hot tub. Every time we wanted to enjoy the hot tub it was full of children/teens (under 16 for sure). If you are going to post the area as "adult only" you shouldn't allow children in the area.
July 9, 2014
Rated 2 out of 5 by JojoR Older hotel with lots of potential
Great location and lobby with amazing plants and animals. Rooms are older and need renovation to resemble other current Westin properties --pealing wall paper, bubbling wood that has been exposed to too much moisture, stained couches and carpet. Cleaning could be a little more detailed --mold in our room. Rooms are decent square footage, but cluttered and crowded with oversize furniture --lots of unusable space. Great beach access. Decent food. Try the lava flows. :)
SPG Plat recognition needs a lot of improvement!
September 20, 2012
Rated 5 out of 5 by mimibell Best Spot in Town;))
I stayed at The Westin Resort the first week of October in 2012. The staff was extremely friendly and welcoming and made figuring everything out so easy. Everyone was helpful from the valet to the bartenders and the advice was always right on. The Hotel is situated in front of the best beach on Maui. the swimming was easy and unobstructed. I felt so relaxed and at ease. Nothing pretentious about this hotel and eventhough the grounds are stunning and exquisite its not overdone so you can feel at home walking around.
October 9, 2012
Rated 5 out of 5 by UCLAman Fantasic Stay!
My family and I were very pleased with the hotel and staff of the Westin. We stayed there for the 4th of July and also for my Birthday on the 8th. The facility itself is beautiful and the location of the beach is even better!
We ate at the Bistro for breakfast nearly every morning (we had breakfast buffet vouchers with our Costco purchase package and my daughter absolutely loved it, as did my wife and I !!! Lots to choose from!!!
The pool was awesome! The pool never seemed overwhelmingly packed although by about 9 or 10 am nearly all the pool chairs had been saved. Although my family and I were early risers and we typically were the first to get out to the pool to "reserve" some chairs when we wanted. The best part (for my daughter anyway) was the large pool slide! Though I must admit I had a lot of fun riding it numerous time myself!
I would more than likely stay at this resort again in the future - although I like to try other resorts as well just to keep things fun. Well done Maui Westin!!!
July 18, 2014
Rated 3 out of 5 by Traveller1200 Hellish Bed
The room in which I stayed featured a sofa and hide-a-bed. We chose this room on purpose for both the additional size, comfort of a sofa, and need for the hide-a-bed. The sofa appeared to be quite dated (although clean). But the hide-a-bed was a nightmare. It was perhaps the worst bed on which I have ever slept.
The mattress was thin enough to see through, and every underlying support structure made a deep and lasting impression on me throughout the night
I was so very disappointed with this room, and the cost of staying in this resort was so very high, that having such a poor bed was an incredible disappointment. It makes me seriously consider why the Westin was my choice.
Overall, this is a lovely resort, and Maui is so beautiful. It was just a very disappointing room
November 25, 2013
Rated 3 out of 5 by xmobile Should Be Better
We made our reservation using SPG Points ... and the reservation process made it sound like we would be treated "like royalty" at this hotel. Getting to our room, with the back-end view of the recycling dump, close to the ongoing construction, was not exactly up to our expectations.
The room itself was fine, although our "heavenly bed" was quite saggy and the view, well ... what view?
Pools are amazing - location on the beach is great. Although one should be warned that the "resort fee" includes minimal amenities (basically bottled water, lounges by the pool and towels). Anything that is at all "luxurious" is quite a steep upcharge - but that is true of all resorts in the area.
For families, especially with little ones, its great. For a "romantic getaway" - not so much,
July 3, 2013
Rated 5 out of 5 by Gulanda A resort where you will want to spend time
When you walk into the Westin you know you are going to want to spend time here basking in the sun, dipping in the numerous pools and indulging yourself. Pink flamingos are there to greet you upon entry. The landscaping of the grounds is magnificent. Rather than nickling and diming you for every little service, they charge a flat $25 hotel usage fee which includes parking, use of the outdoor facilities, use of the fitness center. Service is friendly and prompt. Very good value for the money, in a prime location.
October 8, 2012
Rated 3 out of 5 by Kenny45 Great location, subpar service and room
Great location but hotel needs renovation, which I think they are doing. My wife requested a new renovated room during confirmation but the front desk person rudely told my wife none was available since the hotel was sold out when checking in. Only one jacuzzi for the hotel and none for kids. The room was clean and comfy but the bathrooms definitely need renovations - light switch was not working properly. I had to go to the front desk three times since the keys were not working. Westin in Kauai is much better.
April 2, 2013
Rated 5 out of 5 by DrDH One night
We had to stay one night before we checked in the next day to villas. We have stayed here one time before and was the same excellent service. A special thank you to Crystal who worked very hard to get the room we needed with 4 of us in tow after long flights. We love renting the cabanas out on the beach and so much better than the villas. Went to the Luau later that week and Melanie was AWESOME server. Great program and fun
June 21, 2014
Rated 4 out of 5 by hawaii22 too many people at pool
we paid $39 resort fee everyday to enjoy the pool but no one check the wrist band at the pool. i see lots of people are not hotel guess using the pool without paying resort fee.
July 24, 2014
Rated 4 out of 5 by Finfun Nice family vacation
Overall the location, amenities and activities available at the Westin were great. I would return in the future. My only concern, which was addressed, was that we initially were placed in a room by a elevator and that was addressed with a room change. The business amenities were lacking so don't expect much from that option.
July 11, 2014
Rated 5 out of 5 by Newmoon02 beautiful grounds to stroll
My husband and I enjoyed your hotel and grounds. We were a little disappointed in the first room we were assigned to. We were on our honeymoon and were given a handicapped room! It totally embarrassed my husband that he offered me that accommodation. I realize that we are 63 yrs old, but our travel agent noted honeymoon request. We thought it was age discrimination at first. Second day we were moved to the same type room non-handicap. The service was great but this was a huge inconvenience.
April 21, 2014
Rated 5 out of 5 by 1Deb This hotel has great staff, good food, and great beach.
The staff are extremely nice and helpful. The safe was not working correctly and the service man came timely and the front desk called to confirm that the service man did come assist me. The breakfast buffet was great since they had a low fat option of grilled fish, miso soup, and fresh fruit. The beach was just beautiful and with the mountain back drops, it was relaxing and fun. Will come back again!
June 25, 2014
Rated 4 out of 5 by Rx2Relax Kick into relaxation mode!
A lovely time was had at the Westin in Maui, HI! The grand entrance into the hotel is just that-- Grand! The Westin has the BEST bed & pillows. The beach was gorgeous, the adult pool was relaxing and well maintained. The only downfall were young kids in the hot tub for long periods of time which didn't make me want to use it. Overall, lovely & relaxing!
July 5, 2014