Rated 3 out of 5 by Mike Westin Maui
The grounds and location were great
The room smelled of mildew and needs to be updated
Needs More Hot Tubs
February 4, 2013
Rated 5 out of 5 by Aikidolaw Great Service
Once again, the Westin Maui staff provided outstanding service to me and my family. We love coming here.
February 25, 2013
Rated 4 out of 5 by Zack Best Location
Everything was great except it took over 45 minutes with checking in process because we had 7 rooms. :-(
January 23, 2013
Rated 5 out of 5 by Marissa New Room
The new look for the Westin Renovation rooms are wonderful. Great stay. Mahalo
December 20, 2013
Rated 3 out of 5 by EileenAnn This hotel needs to train
Your service to a loyal customer was well below standards.
I need to reconsider where I give my loyal!
September 25, 2012
Rated 5 out of 5 by Jakers No ka oi
Absolute favorite place to stay on Maui. Great facility and staff, it will exceed your expectations.
August 26, 2012
Rated 5 out of 5 by lev46 whales
what a place to view the whales. from the room, yhe pool, the restaurant, the beach. just fantastic
February 13, 2013
Rated 5 out of 5 by colin007 Food
Food quality and menu has always been a concern for me. Owning restaurants I always compare menus.
January 11, 2013
Rated 5 out of 5 by Denis A beautiful pool & beach
Hotel staff was truly nice.
The hotel looks really good.
We do find the legendary comfortable bed!
February 17, 2013
Rated 4 out of 5 by Nasam Room
Feel the rooms needed a makeover.
Furniture chipped,sofas looked not clean and
Worn. Beds great.
December 14, 2012
Rated 4 out of 5 by wickdjinxd Dr. Dyer Conference
Flew all the way from Boston to sit in a dreary meeting room WITHOUT windows in beautiful Maui
February 1, 2013
Rated 5 out of 5 by Atilla Great location
Everything about this resort was good, from location, pools, gym, and the friendly staff.
December 3, 2012
Rated 5 out of 5 by Shelly22 Excellent
I loved the room. It was quiet. The bed was comfortable. The shower head was marvelous!
August 20, 2012
Rated 5 out of 5 by Tsg5658 Great Trip!
We had a great time during our stay and can't wait to come back to see the remodel!
September 22, 2013
Rated 2 out of 5 Not typical Westin
This hotel is at best 3 star hotel with 4 star prices. It is not worth the money.
October 2, 2013
Rated 3 out of 5 by Dukeshooter Old
Old and rundown staff very indifferent. If not for Kia trip would have been a bust!
July 17, 2013
Rated 4 out of 5 by Roberto67 Good times / Bad times
We were a party of four and stayed at the westin maui for 6 nights in June. All in all we had a great time, the facilities of the hotel were great, especially the fantastic outdoor pool area, and the staff was really friendly and helpful. We were up-graded to an ocean front view room with no extra charge. On the day we checked out, having an evening flight, we had full access to all the hotel services and were given a hospitality suite to shower up before leaving.
There are a few things altough that did not meet our expectations. Even though the lobby and and all downstairs area are elegant and nicely furnitured, we cannot say the same for our rooms. The rooms need a serious renovation ! The most disappointing thing were the bathrooms as they are very 70s like. We also had problems with the bathtubh draining...
The furnitures in the room were battered and have definitely seen better times. Having experienced different westin hotels around the world, we can say that this aspect of the westin maui was quite a disappointment. We think they really need to invest some serious money in the rooms renovation/makeover and bring them to the 21st century !
Apart from that, as said before, we had a great time.
June 13, 2012
Rated 3 out of 5 by rocky44 great swimming pools
swimming in pools and ocean very good .the rooms were not very good at all.
October 22, 2013
Rated 4 out of 5 by Darkwing36 4th time staying at this Westin
This was our 4th stay at this Westin Resort and we'll be back again...loved it.
September 25, 2012
Rated 4 out of 5 by kevbot Good Stay
I had trouble applying suite night awards to my stay so I called my Platinum Concierge. She called the hotel for me and got me upgraded to a Premier Suite. I had three rooms and she was able to get the other two rooms upgraded to Premium Deluxe Ocean View Rooms. All three rooms were fantastic but the Suite really stood out. We had three balconies, a large living room, a large bedroom, and a fantastic bathroom with separate shower and tub.
I do not recommend the restaurant "Relish" for either breakfast or lunch. Neither meals were anything spectacular and there is much better food available locally. The platinum breakfast vouchers are good for the continental breakfast only and there is a $15 upcharge for the full breakfast. I should mention that the front desk agent was fantastic and agreed, upon my inquiry, to give my other two rooms platinum breakfast vouchers as well. That was much appreciated.
Towel cards are required to get towels from the towel desk and while I believe you are only allowed two, the front desk agent helping me gave me four cards per person including for the other rooms on my reservation with guests that were not platinum. We really appreciated that.
The pool bar had good happy hour specials daily. Don't expect much night life. Things die off in Kaanapali around 9:00-9:30.
February 8, 2014
Rated 4 out of 5 by Nicholas1953 Needs Updating
Great Location but the rooms in the central tower are tired and need updating.
August 31, 2012
Rated 5 out of 5 by Bartwc Hotel has great features
Clean and nice rooms. Friendly service and great location.
December 1, 2013
Rated 4 out of 5 by SeattleMatt Great Location
Great views, location and ammeneties. We would definitely stay here again.
February 10, 2013
Rated 5 out of 5 by Cass A Piece of Paradise in Kaanapali, Maui
Beautiful grounds and pools and hotel employees were very service-oriented
September 21, 2012
Rated 5 out of 5 by bijou2 Paradise
wonderful!! The staff were great, and very helpful. The beds are so comfy!
October 30, 2012
Rated 3 out of 5 by Aloha12 Small bathroom
The price for a room to have a bathroom like that is not worth the money
March 14, 2013
Rated 4 out of 5 by G1976 Gorgeous Property
This is a property that you leaving hoping you'll return again one day.
June 15, 2013
Rated 4 out of 5 by Marc99 Great place to relax.
Very kid friendly, truly enjoyed my stay and so did my whole family.
September 3, 2013
Rated 5 out of 5 by countryside Hotel very comfortable
Once all work is complete it will be hard to find something nicer
October 10, 2013
Rated 5 out of 5 by LeftcoastCat Outstanding Service
Arrived at 2am in the morning. Staff helped wisk us to a great room.
June 30, 2013