Rated 1 out of 5 by MtnMan66 Great location / terrible staff
Was staying on points. Tried to con me into taking a 1 king room for 2 adults and 2 kids. I had reserved 2 double beds. They insisted nothing was available. I contacted SPG central and they resolved the situation in 5 minutes. The front desk looked like a bunch of idiots. The hotel rooms and hallways are also in desperate need of refurbishment. Everything looked tired and worn out. This hotel definitely does not measure up to the Westin standard.
January 5, 2013
Rated 5 out of 5 by Darkwing36 Love this place...
My wife and I have stayed here a minimum of 6 times, absolutely love this hotel, the location, the facility and especially the staff at this resort are amazing.
Would recommend this resort everyday of the week and have. The spirit of Aloha can really be felt and you can just slow down and escape into relaxation.
We'll be coming back again and again.
March 3, 2014
Rated 5 out of 5 by Margo27 Relaxing
The resort was located in a great area of west Maui. Had a nice boardwalk along the ocean. Loved the pools and water slide. Just beautiful to walk the grounds and relax.
March 31, 2014
Rated 2 out of 5 by KER1 Only average.
The rooms were a bit small and in need of renovation. The hallways were always dirty with room service dishes and stained carpet. For three of the four days we were there, the same two pieces of plastic trash sat on the carpet between our room and the elevator bank. The pools were noisy and crowded. The bar area near the beach was nice and reasonably priced. The front desk was always busy and the SPG Preferred Desk not manned enough hours.
November 21, 2012
Rated 5 out of 5 by mcoletto Excellent Amenities
The pool, spa, gym, etc. all exceeded my expectations!
April 6, 2014
Rated 2 out of 5 by Law82 April Vacation
This was our first time in Hawaii and felt the service to this hotel was mediocre. When we arrived to our room and started to unpack we discovered several roaches. I called room service and they offered to come spray which I declined because we were ready to go to sleep and did not want fumes in the room while I rested. They offered to change our room and again we discovered the same thing but I was already tired of the service we were getting. Parking was a nightmare and very few parking spots could fit a jeep sized vehicle. If you rent a smart car you should be ok. The facility is beautiful as you walk in and in the pool area. This is probably one of the nicer pools that I've seen. I wanted to lay out on the beach so I asked one of the hotel staff about the lawn chairs and umbrellas and he suggested that I go grab one myself which I did. As I lay down someone comes running and orders that I get up. He didn't ask politely nor ask that payment be made. The person "ordered" that I get up from the chair and go to the hotel activity counter if I wanted one. This was my first full day there so I did not know where I was supposed to go to request items but in my defense I asked a hotel staff prior to heading to the beach. If you choose a room I would not choose the opposite side of the ocean view. While you get a nice view of the mountain when you look up you also get a horrible view of the parking lot. All night you can hear the valet people whistling to one another and people as they arrive to the hotel. I stepped in one of the ocean view rooms while it was being cleaned and it is a spectacular view of both the pool and the ocean. I was also disappointed because I signed up with the concierge to do a sunset sail. I did not request a specific boat nor charter. My specific boat cancelled and they couldn't move me to one of the other boats because they were booked already. I scheduled my activity several months in advance to make sure I was secured. I was disappointed that they did not secure the individuals that booked early.
April 22, 2014
Rated 2 out of 5 by StarwoodShareholderHOT Losing it's luster
I enjoyed my stay in Maui. If I were there on business, the room would have been perfect. However, I was on vacation. The room was small, housekeeping was almost nonexistent, valet was slow, and the upkeep needs work.
I am being more critical than normal; however, I expect to get what I pay for. I've stayed at 5 star resorts around the world for less $$$ and obviously better service. The staff is friendly, but housekeeping is pathetic.
November 2, 2012
Rated 5 out of 5 by Martin43 Exceptional Help with a Problem
In March my husband and I booked a 9 day stay at the Westin in Maui to celebrate our 50th Wedding Anniversary through our travel agent . When we arrived at the hotel we had an ocean view room overlooking the kiddie pool. After checking we found out this is what our travel agent actually arranged for us. After talking to the hotel about the problem they arranged for us to have an ocean front room and made our anniversary perfect.
October 20, 2013
Rated 5 out of 5 by RufusInHI Awesome Resort with lots of Aloha Spirit and Hospitality
As a Kamaaina and Frequent Return Guests, The Westin Maui Resort & Spa has always treated me and our visiting freinds and families as Hawaiian royalty. Kudos to your Staff and Management who consistently provide exceptional and genuine friendly service that truly exudes the Spirit of Aloha our Islands are known for. Mahalo again for welcoming us and making another enjoyable stay. We once again leave with great memories of our stay.
December 13, 2012
Rated 5 out of 5 by daveonbass We LOVED the Westin!
We booked the Westin because a seminar we were attending was being held there. We knew nothing about the hotel other than what we saw online going in. It FAR exceeded our expectations! The staff got to know us, EXTREMELY friendly, we loved the layout of the pool/restaurant areas. The overall vibe of the Westin & Maui made this one of our favorite vacations ever and we travel a lot. Bravo! We'd stay here again in a heartbeat!
March 23, 2013
Rated 2 out of 5 by MGMASSOCIATES Sad Decline
Hotel is in decline. Treat repeat guests as "old girl friend". Check in slow and front desk is under staffed at peaks. Room not prepared as promised - featherless pillows etc. Room was very hot no air when not occupied. Bathroom sink does not drain, a/c filter needs changing, no robes in room. Wall paper bubbling and coming off. Highly restrictive on giving guests pool towel. For of this they ask a room rate premium!!!
December 15, 2012
Rated 5 out of 5 by Vacation22 Excellent Hotel
Very well maintained hotel, friendly and helpful staff.
April 2, 2014
Rated 2 out of 5 by brian62 the hotel was average
The lobby area was beautiful.
The rooms were very average (just renovated).
The toiletries are weak (not even in the room the first night).
The food pricing was outrageous ($32. for a sandwich and a bag of chips through room service!!).
The computer system to change rooms must be archaic as it took half an hour to find another room.
Would not recommend
February 11, 2014
Rated 5 out of 5 by jacob6 excellent hotel
Stayed 5 nights. Upgraded to deluxe ocean view with spg gold status. Joey with activities desk found my maui jim sunglasses I lost when going down waterslide. He was very thorough and didnt stop until they were found. Thanks again Joey! Resort pools awesome and located in perfect location in kaanapali.
March 2, 2014
Rated 5 out of 5 by hubahubahuba Best Hotel in Maui
I live in Maui and this is where I go whenever I want to relax. Even better is the spa. It's a famiy environment but if you need quiet, they have a section for adult only. So, this place is best for everyone. Food is good and rooms are clean. They do try to accomodate you all that they can do for you. Lots of activities and a nice exercise equipment. I just love it here and I am going back next week - can't wait.
August 9, 2013
Rated 2 out of 5 by HazelV This hotel has been "rode hat and put away wet"!
Upon arrival we were told our room was being cleaned and would be ready at 4. We checked several times with the front desk as the time grew close to 5pm. Same answer every time "it's not ready yet" "we will call you when it's finished. Finally, after getting very frustrated after 5pm my husband went to the front desk to complain and we were told that the room was actually finished at around 3. Seriously!
Biggest let down is the rooms are outdated and just plain worn out!
Carpet in the hallways leading to the room are filthy and bunched and gathered. Walls look dirty and old.
Bathrooms are again outdated. Tiles have cracks and grout missing walls just dirty
Carpet in the room dirty, bunched and gathered with threads hanging out
Balcony was cracked and bubble with paint lifting. Rails are old and dated
Staff at front desk were very basically unhelpful and just the attitude of going through the motions
Concierge were terrific
Housekeeping were most helpful considering the very daunting job they are given
Hostess for Relish is like a robot especially at breakfast. Like they are doing you a favor to take your name to seat you.
Waiters and bartenders were great
Valet were great
Pool and beach staff were great
Spa is worn out. Who wants to pay money for that!
Blond spin class teacher is soooooo annoying!!!! Which many of us comment on after the class was over. Where was Alesha or an equivalent replacement while she was on vacation.
April 8, 2014
Rated 5 out of 5 by SeattleMatt great vacation
Great hotel, pools, location. Loved the adult pool! The only thing lacking is a good restaurant at the Westin. They have a casual one for breakfast and lunch...but the "finer dining" one, Tropica really needs some work We've stayed her several times before - we missed the live outdoor music. Otherwise, everything was great!
February 18, 2014
Rated 2 out of 5 by bella2013 Beautiful Hotel, Bad Customer Service
The hotel, pool, setting, gym, and overall location are all amazing. The front desk staff and overall customer service was quite unsatisfactory. The check in process was laborious and not at all thorough. I had a confirmed rate in my reservation which they attempted not to honor resulting in 3 trips to the front desk and some assertive conversations. They did finally honor the reservation I made months ago, however, the staff was scattered and quite rude. Also, the activities schedule which seemed quite comprehensive was a bit of a joke as many of the activities didn't happen at all or were cancelled at the last minute much to the disappointment of my children. The poolside staff and housekeeping were very nice. As I mentioned - the setting and actual property are stunning, but there are many options in Maui, so next time I will likely find a place with better customer service.
September 3, 2013
Rated 5 out of 5 by SPG1 Excellent hotel
As a platinum I was upgraded to an oceanfront room and the view was fabulous. We chose the continental breakfast as our platinum amenity and it did not disappoint - everything from fresh rolls, pastries etc to smoked salmon and salads. The service was impeccable in all bars as well as when I called guest services.
February 18, 2014
Rated 5 out of 5 by jj32 Perfect Experience
This hotel has everything - the staff was wonderful, from the lobby to the concierge to the pool attendants. The location is perfect- easy drive into the little town of Lahaina, but you don't have to drive at all-the beach is fabulous and the water is amazing, and there are great restaurants, shopping and beaches all along the beautiful oceanfront walk there. And of course the beds were soo comfortable! The hotel restaurants are fantastic, and there are other fantastic ones in walking distance. This was our second time here- we'll continue to come back to this one any time we come to Maui.
February 27, 2014
Rated 4 out of 5 by Robbie Gorgeous landscaping
We found the hotel itself to be very well laid out and maintained , however,we were a little disappointed with the room itself for a hotel of this caliber and cost / per night.. The room appeared to be slightly dated with a tub shower combination and moldy caulking around the tub wall. Several floor tiles were broken and the carpeting was rippled. Having said that , they might be subject to renovations as we awoke early in the morning to hear loud banging, sanding and scraping sounds from the room above.
The exterior grounds and landscaping were truly amazing with several water falls , pools, flagstone pathways, colorful plants and trees. The fish in the ponds, pink Flamingos and exotic birds put the finishing touches on this piece of architectural paradise. Kudos to the designer.
The food was by far the best we found on the the island. Hot, tasty and generous portions. Service from all staff was 5 star .
February 17, 2013
Rated 2 out of 5 by smorton not to be up graded
we stayed hear for our honey moon and were told they upgraded our room, when we got to our room to discover this was to be an ocean view, it had No view and was placed next to the elevator, I booked a dulex ocean view room they did move us after complaining however seemed very frustrating booking this 5 months in advance and then being told that was the only room they had.
July 8, 2013
Rated 2 out of 5 by audioruss The room was very dirty.
Our room was very dirty. The floors were not clean and there were stains on the walls and on one of the comforters. In fact the comforter had been turned over to hide the stain! The furniture was very dusty and there were large amounts of dust “dust bunnies” around the night stand and under the beds. This was not what I expected from this resort. We complained and housekeeping sent someone up to do a better job of cleaning the room. This made about a 50% improvement in overall condition. However, during our stay, the effort to keep the room clean became worse and worse. I would not recommend this hotel. In additional to being dirty, our room seemed shabby and run down. The shower constantly dripped, the phone line going into the phone on the night stand was broken and would not stay plugged in the phone and the clothes line in the shower was broken. I asked for this and the phone to be repaired and they were not.
January 21, 2013
Rated 5 out of 5 by Shannon28 Last minute trip..GREAT Time!
We booked this trip last minute (day before). The SPG staff in booking were terrific. We enjoyed the entire experience including the cabana on the beach, sliding down the pool slide, the food (whether restaurant, pool or beach side), the room, the location, the staff...EVERYthing was wonderful. Thank you for making our last minute vacation so memorable and enjoyable.
July 9, 2012
Rated 1 out of 5 by Houstonjoe Horrible Experience
First room was filthy, coffee stained bedspread and view of parking lot. Second room had distinct odor of mildew, mildew stains on ceiling by AC vent and stained carpets. No one at this "resort" cared enough to help me out with room changes or getting a better product. All I was told is "we are oversold, and nothing can be done". So much for Hawaiian Hospitality.
March 3, 2013
Rated 4 out of 5 by Badger13 Nice place and good for snorkeling
This was a nice hotel on a beach that you could walk out and snorkel at (or at least walk down the beach to snorkel at). Pools were very nice (slides, waterfalls, hot tub, adult pools). Rooms were small for the price, but amenities were good. Nice workout facility. Staff was good in accomodating our late departure so let us use the facilities the last full day.
December 2, 2011
Rated 2 out of 5 by Tomc11 Westin Maui
We decided to bring 15 couples to the Westin Maui for our wedding accommodations. Being a loyal Starwood customer I simply assumed the customer service would match that of Westins I have stayed at in the past, but this was not the case. The attitude most of the staff was terrible and they were very unwilling to try to remedy any of the problems my group encountered durning the stay. The pool and beach are amazing, but the rooms were old and showed the wear and tear of the years. Westin hotels have always been my first choice when traveling, but I will not return or recommend the Westin Maui to others.
June 1, 2013
Rated 2 out of 5 by kikor Room not available
They did not have one of our booked and paid for rooms available. Was told the booking date had been changed and there was nothing booked for arrival date. they then wanted to give us a room that was not what was promised, booked and paid for. On vacation I had to stress myself and verbally fight for my rights. Not they best way to enjoy yourself on Maui.
August 23, 2013
Rated 3 out of 5 by RockyM Very Disappointing for a Westin Property
This was by far the worst room décor and customer service I have ever experienced in Maui after visiting there over 10 times. The hotel pool food servers were way understaffed, not very polite, and took forever to come by. The room had stains on the wall paper. The comforter looked lie it has been slept in, The furniture was old and had many scratches
July 4, 2013
Rated 5 out of 5 by AFineMom Outstanding Staff
This was our second stay at the Westin Maui. It is beautiful! The grounds are stunning, the rooms are comfortable and the staff is so friendly. The cabana staff, poolside servers, valet and bell desk, the front desk staff. . . everyone is cordial, pleasant and truly help make your stay most enjoyable. It's the only place in Maui we will ever stay!
July 21, 2013