Rated 2 out of 5 by Mike31 Could have been much better for a Honeymoon
Although the property itself was stunning and we loved the pool area and beach, the rooms left much to be desired. We were in the Ocean tower in room 217 and we had constant issues. Issues included water not draining properly in the shower so it felt like you were taking a bath and a shower at the same time, the bathroom mirror coming off the hinge and hanging from the wires, the safe not working due to the battery running out, and constant noise from construction being done in the early morning and all throughout the day. For our honeymoon I was expecting the room to be much nicer.
July 17, 2013
Rated 5 out of 5 by Rmcclain7 WOW! WOW!! WOW!!!
I am a platinum level guest and stay at SPG properties all over the world for both business and vacations.
The Westin Maui Resort was incredible. My wife and I stayed here for a week in an upgraded, newly renovated suite and everything was perfect. From checkin to checkout we could not have expected more.
Shirley and Larisa assisted greatly with the room choice, the extra pillows, and the cabana rental. Mahalo.
Olivia, at the pool side activity desk, was wonderful....as was Michele (from Denver), Allison, and Matthew. Terrific employees. The Westin is lucky to have them all.
Your housekeeping staff also gets high marks, as does your food servers and bar tenders at the Beach Bar, Sugar House (Kato was a kick!), and Relish.
Mahalo nui loa for a terrific holiday!
June 9, 2014
Rated 3 out of 5 by Cindy14 Love the Westin
We normally would rate our stay high. We have been to this resort several times. This visit we found the rooms in poor condition. Tub did not drain, they came and fixed it. The room smelled of possible sewer problems. Towels looked old and dingy. Lania was so sticky and dirty on the floor, we could not go out without our shoes. Carpet smelled like mildew. Tub needed a good cleaning. Buffet seemed as though quality had been cut back on. Tried of complaining we just sucked it up and paid the high price. Remodeling noise was not the vacation I needed. Will be looking for a new resort.
March 16, 2013
Rated 2 out of 5 by ZJ12 Disappointed
While we were really looking forward to our stay at the Westin Maui, and we were very encouraged by the beautiful lobby area and pools, we were quite disappointed by several other aspects of the room, facilities, and service, which did not meet our expectations for a hotel of this reputation and price during our 6 night stay.
January 6, 2013
Rated 5 out of 5 by HawaiiBound Very Nice Hotel
Our trip was excellent. This hotel was very comfortable, easy to get around, and close to the best local attractions. It was right on the beach and had a nice boardwalk area to walk along the beach.
July 15, 2014
Rated 2 out of 5 by chuckcan Not really what I expected
I felt like I was being sold something from the time I arrived. I was immediately sold an upgrade to a premium room and the woman that sold it to me seemed to be reading from a script. When I was shown what I was getting by upgrading, I immediately accepted it as the Deluxe room I was shown was dirty, smelly and the furniture was filthy. I gladly paid $40 per night to upgrade, (down from the $50 initial offer.) I felt like I needed to be on guard the entire time with the exception of 3 staff members it all seemed like high pressure sells for the most part. Very disappointing.
February 21, 2014
Rated 5 out of 5 by Shapi 1st family trip to Hawaii
The staff at this property was outstanding. As a Platinum member, and a weekly traveler, I stay at SPG properties all over the country and have to say that this experience was on par with some of the best I have had. As this was my family's first "real" vacation, I was quite anxious about the accommodations, how big would the room be, would the pool be too crowded, will the kids enjoy the trip overall. I am happy to say that all of my concerns were quickly alleviated upon check in. I would certainly recommend this hotel to friends and family and will myself be back in the future.
October 11, 2012
Rated 5 out of 5 by kalenakagawa Best Resort on the Best Beach
Located on the best beach in Maui (Ka'anapali) you're walking distance and a short drive from abundant dining, shopping, and activities. The resort designed to be open, lush & tropical, as well as family friendly. The service is friendly and accommodating. The rooms have been updated in the ocean tower which can't be overlooked. They did a great job with the appointments and design. The Westin rewards Platinum guests with little bonuses and expert service throughout the trip, you will feel very taken care of.
Highlights : Swimming with sea turtles at Blackrock, lounging by the beach or pool in a private cabana, relaxing in the newly renovated ocean tower rooms, taking our breakfast every morning at Relish Bistro.
March 18, 2014
Rated 3 out of 5 by Jules73 Disappointed experience
We have been coming to the westin maui for almost 20 years and this getaway was the worse ever. We usually check in early to hang at the pool and our room is ready by check in time and sometimes earlier. We did the same checked in at 1130am and this time our room wasn't ready until 430pm! Then the bell man bought the wrong bags, and the one of the double bed was concave?? Sign of an older bed that needed replacing. And then the bathtub was clogged!!! I hope this was an isolated incident and not the new norm. Please have corrections be made. Very disappointed
April 25, 2014
Rated 4 out of 5 by Renoxy Comfort and Courtious Staff.
The Staff was very helpful and courteous. The room was comfortable and clean. The daily service was professional in all aspects of their work. However, there is one thing that needs attention, it would be to adjust / repair the elevators which are extremely noisy and would periodically interrupt our sleep.
July 8, 2014
Rated 4 out of 5 by Rx2Relax Kick into relaxation mode!
A lovely time was had at the Westin in Maui, HI! The grand entrance into the hotel is just that-- Grand! The Westin has the BEST bed & pillows. The beach was gorgeous, the adult pool was relaxing and well maintained. The only downfall were young kids in the hot tub for long periods of time which didn't make me want to use it. Overall, lovely & relaxing!
July 5, 2014
Rated 5 out of 5 by Emonallica Wonderful Stay
We had a great stay at The Westin Maui Resort & Spa, Ka'anapali. Mahalo to Wayne for upgrading us to a ocean view room with a view of the mountains too.
Our balcony was not properly cleaned and we were too tired to notice it when we checked-in in the evening. The next morning we noticed it and I went to the reception to make a complaint. Even before I reached my room, the housekeeping manager called and apologized to my wife. We were very impressed with her fast response and sincerity. Our room was properly cleaned later on.
The resort itself is very nice. The flamingos and the exotic birds in the lobby area add a nice touch to it. We had a great stay throughout. We would stay here again and recommend to anyone going to Maui.
April 22, 2014
Rated 4 out of 5 by NBTraveler Spend a day at the pool.
Great location for sitting by the pool - including one for adults only. The rooms are clean but nothing special.
July 15, 2014
Rated 1 out of 5 by weijonny30 Honeymoon paradise
We were here for our honeymoon, stayed in Luxury Suite! LOVE the room, the view, its breath taking!!! the pools are just great! perfect for adults and kids! we would come back here again without a second thought! Thank you Starwood staff for completed our honeymoon!
July 10, 2014
Rated 2 out of 5 by springbreakinmaui2013 Spring Break in Maui
It's fair to say this property is likely some of the best real estate on the Kaanapali Beach. The property is undergoing badly need renovation in the rooms. The tub in our room did not drain for the first three days. We asked to maid to take care of it and nothing happened. Asked the front desk and they able to clear the drain. The fire alarm in our room went off for no reason and had to be replaced. The carpet had an odor that nothing could be done about.
The pool are and restaurants were outstanding. The pool was not heated and being March was very shocking to the system upon entry. The hot tub was heated and used frequently to warm up.
I would not recommend this property until the renovations are complete.
April 1, 2013
Rated 5 out of 5 by Mack2014 A great spot for a vacation in Hawaii
We have stayed at the Westin Maui two times for family vacations and absolutely love it. The staff is awesome and the facility is well maintained. Also a great location on the Kaanapali beach with Whalers Village shops right next door and a lot of beach activities right on the beach in front of the Westin.
July 6, 2014
Rated 4 out of 5 by Pooch63 Great family atmosphere
Great for families of all ages...pools for the young and old...amenities to please all ages. Couldn't believe how quiet the rooms were to the outside pool noise!
July 12, 2014
Rated 5 out of 5 by DENTALSANJ EXCELLENT WEEK
HAD A WONDERFUL TIME, GREAT STAFF, GREAT ROOM, GREAT VIEWS FROM ROOM
July 14, 2014
Rated 5 out of 5 by Jason7 Beautiful Property
Absolutely beautiful property, excellent food (especially the bar and grill next to pool), and amazingly wonderful staff… even the house keeping was full of smiles and “Aloha’s”.
The lobby which is surrounded by a large waterfall and large pond filled with coy fish, flamingoes, exotic birds, with gentle Hawaiian music in the background can’t be outdone! There is always a cool wind blowing and their beds are very comfortable.
Front desk staff really made us fill at home and took care of us, we interacted with many of them and they were very helpful, knowledgeable, very kind, wonderful people thank you so much for everything!
Thank you so much Westin Resort and spa Maui, you really made our late Honeymoon of dreams!
August 16, 2012
Rated 5 out of 5 by 1Deb This hotel has great staff, good food, and great beach.
The staff are extremely nice and helpful. The safe was not working correctly and the service man came timely and the front desk called to confirm that the service man did come assist me. The breakfast buffet was great since they had a low fat option of grilled fish, miso soup, and fresh fruit. The beach was just beautiful and with the mountain back drops, it was relaxing and fun. Will come back again!
June 25, 2014
Rated 5 out of 5 by AJAJ Excellent Service & Honest Staff
Our GoPro camera, extra batteries & accessories were mistakenly given to valet staff with used pool towels. After discovering our mistake we contacted lost and found and were reassured the items would be found. Staff was immediately sent to find the items. Not only were they found, they were delivered to our room, all pieces recovered. This is only one example of excellent service! Excellent Hotel. Beautiful grounds, views, clean beach and friendly staff.
June 15, 2014
Rated 5 out of 5 by lrt1 wonderful Staff, Facility and location
I arrived at the hotel and discovered that I had the wrong dates on my reservation (this after Hawaiian Air lost my golf clubs). It had not been a good day. However, Dawn at the front desk was terrific. She fixed my reservation, found me a room and I had a wonderful stay. I would come back to this property any time I could (and I got my clubs back too).
June 30, 2014
Rated 4 out of 5 by JOldschool Great Vacation Spot
Had a great time with the children for our 6 night stay. They enjoy the pool and great beach. The gym was great for my wife and I and allowed us to stay active while there.
July 10, 2014
Rated 4 out of 5 by Sunil This hotel has great location
Great location, wonderful and friendly staff overall a great stay.
One comment however for the SPG team to think about. Been a platinum member , the hotel made all possible to make us at home. However was told that per SPG rules even a platinum gets only a cold continental breakfast, have to pay for hot breakfast. Was kind of irritating to hear this. To get to a platinum one stays about a hundred nights spends around 30 to 40 thousand dollars to get there. A couple of days reward stay amounts to less than a hundred dollars worth for full breakfast. It's not about money it's irritating to hear this on check in. Made me want to not consider this next time, my other hotel chain where I spent reward nights did not do this.
March 16, 2013
Rated 5 out of 5 by DrDH One night
We had to stay one night before we checked in the next day to villas. We have stayed here one time before and was the same excellent service. A special thank you to Crystal who worked very hard to get the room we needed with 4 of us in tow after long flights. We love renting the cabanas out on the beach and so much better than the villas. Went to the Luau later that week and Melanie was AWESOME server. Great program and fun
June 21, 2014
Rated 4 out of 5 by SMF426 It's busy here
This a great family place ---one bad thing the resort fee is for nothing and to add insult to injury they charge to sit on the beach
That is absurd the pool area is terrific and satisfies
March 4, 2012
Rated 3 out of 5 by CindyW05 Maui Family Resort
This resort is good for families with small children. The beach area is it's best feature - great access and quality. However, restaurant and snack offerings are expensive and very limited. Whalers Village is accessible but limited in choice and spend. Resort is very "dense" based on amount of guests vs. space.
July 2, 2014
Rated 4 out of 5 by NeilK Beautiful Facility, mostly helpful, friendly staff
Place is gorgeous. You are not hounded by people trying to sell you timeshares. Food and beverages are "good", but not great, sand nowhere near the prices charged. You will be charged for every conceivable thing possible, with the exception of Air Conditioning.
July 5, 2014
Rated 5 out of 5 by Lucy COLD WATER POOLS
I loved my stay at The Westin, but my VERY LARGE DISAPPOINTMENT was that I could not swim in the pools. I tried but it was toooo cold for me because the pools were a BIG reason for choosing the Westin and I was VERY disappointed when I discovered how cold it was. Some children and a few brave men did swim but it was a topic of conversation out at the pool. Lots of people were very upset about it. The room was old but the view was spectacular. I would love to stay in that same building but in a renovated room next time. Loved spending time at the Spa, FABULOUS !!
February 16, 2013
Rated 4 out of 5 by JBIfromNapa Big Resort - Personal Touch
My second visit to this property and confirmation that I'll be returning again and again. The resort is large (though exclusive by Ka'anapali standards) but the staff is first rate. The rooms are everything you'd expect at a Westin, though some small touches could use a little attention (wear and tear on some furnishings). A member of the concierge team reached out prior to my arrival and feels like an old friend now. Can't get enough of the views from the room's private lanai, the awesome adults-only pool deck and beach access. Already planning my next visit.
March 20, 2013