Rated 4 out of 5 by Nicholas1953 Needs Updating
Great Location but the rooms in the central tower are tired and need updating.
August 31, 2012
Rated 4 out of 5 by SeattleMatt Great Location
Great views, location and ammeneties. We would definitely stay here again.
February 10, 2013
Rated 5 out of 5 by Cass A Piece of Paradise in Kaanapali, Maui
Beautiful grounds and pools and hotel employees were very service-oriented
September 21, 2012
Rated 5 out of 5 by bijou2 Paradise
wonderful!! The staff were great, and very helpful. The beds are so comfy!
October 30, 2012
Rated 3 out of 5 by Aloha12 Small bathroom
The price for a room to have a bathroom like that is not worth the money
March 14, 2013
Rated 4 out of 5 by G1976 Gorgeous Property
This is a property that you leaving hoping you'll return again one day.
June 15, 2013
Rated 4 out of 5 by Marc99 Great place to relax.
Very kid friendly, truly enjoyed my stay and so did my whole family.
September 3, 2013
Rated 5 out of 5 by LeftcoastCat Outstanding Service
Arrived at 2am in the morning. Staff helped wisk us to a great room.
June 30, 2013
Rated 5 out of 5 by countryside Hotel very comfortable
Once all work is complete it will be hard to find something nicer
October 10, 2013
Rated 5 out of 5 by Bartwc Hotel has great features
Clean and nice rooms. Friendly service and great location.
December 1, 2013
Rated 5 out of 5 by RJCJ0812 What an awesome resort! !
Awesome room. Great bed. Superior service. Would highly recommend.
May 14, 2013
Rated 5 out of 5 by TeeJ Westin Maui is a great place to stay
Beautiful grounds, nice rooms. Try the pool slide, it's very fun.
December 18, 2012
Rated 4 out of 5 by SPGSLT Excellent grounds but need more front desk staff
Recommend additional front desk staff. Waited 20 min to check in.
December 22, 2012
Rated 5 out of 5 by Bill The location is incredible
We had a great week and the staff at the hotel was fantastic!!
January 25, 2013
Rated 3 out of 5 by Sunkissed Needs updating
Great location and pool. Rooms need plumbing work. Kind staff.
February 24, 2013
Rated 5 out of 5 by flxible870 Our Honeymoon Stay
Upon arrival here we were greeted by the staff. Our room was not yet ready as it was only 12pm. We continued our check in process and were told that we could be switched from a lower floor to the top floor with mountain views. That sounded wonderful. We were told that a call would be made to us when the room was available. Around 3pm we thought it was weird that we hadn't received a call. We me t with a different check in person. She was a bit miffed by our desire to have that room on the top floor. We advised her that our initial contact offered this to us and that it was our Honeymoon she warmed up and gave us our room on the 11th floor. We had read some reviews about the construction and the noise. We saw a little remodel work going on but we experienced no noise.
We were given our cards and we proceeded to the room. We entered the room. What a great view of the mountains. The desk woman said we had "rainbow views" and we weren't let down. The room must have had a remodel. Very nicely done. It was a very comfy room. The Heavenly Bed was just that. The Heavenly Shower was just that. The room had ample storage as far as drawers and a nice closet. It has a roomy safe for your valuables. A mini fridge was helpful too.
The only thing about the room was IF the HVAC was not on we could hear the ELEVATOR two rooms away.
Staff: The Concierge, YVONNE, well she's the bomb!
She knows that island. She knows all the places to go, see, and do. She's got this file crammed full of all the information. She was AWESOME! the Bell/Valet,
RONZIE,he was too cool. Very very pleasant guy. Made us feel like we were at his own home. This guy LOVES his job!! He also teaches Ukelele just in case you wish to learn this.
The grounds are just beautiful...
Oh yes, housekeeping, well our staff on our floor, they were AWESOME too. They were all too helpful in making sure everything was just perfect.
We seriously had no issues with our stay.
May 4, 2014
Rated 5 out of 5 by jk98 never have to leave resort
what caught my attention was the friendliness of staff!!!
October 7, 2013
Rated 3 out of 5 by wildfirekunal Noisy and commercial
This was my first trip to Hawaii - my wife and I usually stay at Starwood properties as this brand provides the best in class customer service. However we ran into a few problems at this hotel - mainly because it was packed with families and children - which made the place noisy and difficult for the staff to keep up with the high number of guest.
- First, there is no extravagant recognition for SPG Gold or Platinum guests. As I am a Platinum member, we got free breakfast, internet and access to the spa area. However the rooms were average. The first room they assigned was facing the parking lot - so we got that changed immediately. Don't expect a suite upgrade!
- This place is loud and all about spending $$, If you are going to relax, don't stay at the Westin Maui. If you have family and want comfort, Westin Maui will be a good choice.
- We opted for the "Green Choice". However if you opt for this option the hotel WILL NOT clean your room - in other words, they will not pick up thrash from your room etc unless you make a request.
I shared my concerns with the managers at the Westin Maui - Jeff and Kya. Apparently lot of gold and platinum members stay here so it is difficult for them to provide room upgrades to everyone.
July 14, 2012
Rated 5 out of 5 by suzers beautiful resort
Wonderful staff and beautiful beach and resort wss amazing
April 23, 2013
Rated 4 out of 5 by JanS5 Great Location
Loved the spa and gym and pool and location on the beach.
December 19, 2012
Rated 4 out of 5 by jmiller ok stay
hotel was nice was told they were remodling looked dated
January 14, 2013
Rated 3 out of 5 by Kris Family vaca
Hotel needs to update the rooms. Grounds are beautiful.
March 30, 2013
Rated 5 out of 5 by Chessie This is a fantastic westin hotel with superb location.
From check in to check out, everything was first class.
December 4, 2011
Rated 5 out of 5 by 808Ohana This hotel has friendly staff
Everyone was helpful, accommodating, and friendly.
May 3, 2013
Rated 5 out of 5 by Reta13 Features
hotel met all expectations and visit was enjoyed.
March 8, 2013
Rated 5 out of 5 by War714 The staff is awesome!
Along with great features the staff was amazing
March 13, 2013
Rated 5 out of 5 by AaronMD exceptional location
the best part was that everything was so close.
March 10, 2013
Rated 5 out of 5 Sad to leave
I couldnt have asked for a better experiance.
September 16, 2013
Rated 4 out of 5 by Tracie111 Great beaches
Great beaches and pools, central to activities
August 10, 2013
Rated 2 out of 5 by Likescleanrooms Room needs updating and serious cleaning
Recently spent 2 nights at the Westin. The lobby was beautiful and the pool area had a slide that my daughter thoroughly enjoyed. However, the room was small, dated, and dirty. Upon entering, there was hair in the bathtub, a thick layer of dirt on the bathroom vent, dead bugs in the bathroom light fixture, and rust around the bathtub fixtures. When I proceeded to put some drinks in the refrigerator, there was a bunch of bathroom hair right next to the frig. Gross! Additionally, there was rust and peeling on the 30-year old frig. The counter also looked like it had not been dusted for a long time. Although housekeeping came to remove the nasty hair, minimal housekeeping was done on a daily basis. Towels were replenished, but creamers, shampoo, and conditioner were not. The air conditioner worked inconsistently, even when the sliding glass door was closed. At times, I had to open and close the door several times in order to get the barely working air conditioning unit to turn on. Without the AC, the room would get hot and musty smelling. Given the status of the room, I would most likely not stay here again despite the impressive pool area. I was glad to leave after 2 nights and am currently staying at a spacious and clean condo instead.
July 27, 2012